I have an expensive espresso machine that was in major need of repair. I'm so happy I found Kanen. They were extremely professional. They actually made a movie of my machine repair so I could see what the problems were and how they fixed them. On top of that they sent videos on how to maintain my machine. My machine came back like new. I was delighted. I completely trust these guys. Although not cheap they did exactly what they said they would in a very timely manor. I would not bring my machine anywhere else. Due to their excellent service I wouldn't even consider bringing it anywhere else! read more

I feel so lucky that there's still a place like this in the Bay Area, where fine craftspeople will tune and repair espresso machines. I bought my La Pavoni Professional twenty years ago and they're making sure I can keep using it over the years ahead. Worth every penny! read more

I was so happy to hear that there is a place to get my coffee machine repaired! The team at Kanen was so responsive and accommodating. When you invest in a coffee machine it's great to know there is a place to take them for maintenance and repair so you can maximize the investment. I'll be a repeat customer for sure. thanks Yossi and team Kanen! read more

Our beloved espresso machine was flashing warning lights but the friendly people at Kanen quickly took care of the problem and kept me updated on its progress. They even send a little vid of the repair. They seem to really know their machines. read more

What a refreshing experience. Effortless communication, competent, quick, and great follow-up. And great Espresso. How blessed we all are to have Yossi in town. read more

Had 2 espresso machines for repairs over the last six months, Kanen Coffee did address all issues as promised. The company is very specialized and in my opinion the best place to go to, it's not cheap but you get very good service. I can highly recommend them! read more

i must say this company is quite refreshing! i dealt with the owner who has the best soft skills i've ever encountered! on top of that he was deathly honest! actually referring me to another vendor for further assistance? who dose that? i can honestly say kanen ONLY cares for his customers bottom line, even if it means passing a sale along to another vendor. this guy is great! you're crazy if you don't start here first with anything coffee related. good job kanen coffee! read more

Quite friendly and no Bs type of guy, quite likeable!

My DeLonghi Gran Dama is 10 years old. I had it serviced several years ago in San Jose. I was pleasantly surprised to find Kanen in Berkeley and recommended by DeLonghi. Took it in for a tune up, paid the $140, received an estimate for repairs, and gave approval. Estimated time from the day I brought it in, one month. On the very day projected, it was ready. I thought it was a brand new machine as it had been repaired and also polished! This is a very professional operation, though not cheap. The Gran Dama works perfectly and looks fabulous! When next tuneup comes about, I'll certainly be back. read more

I have a Jura that was showing a fault 8 issue for a long time. I just kept unplugging it and replugging it to get it to make one more cup. I had looked online for a place to get it repaired, and originally only found that I would have to pack it up and send it to Philadelphia. What a mess that would be. And how long would I be without it? I googled repairs again and found Kanen Coffee in Berkeley. I waited til the next time I was going to be away and took it in. They were very friendly, helpful, informative. They did what they promised. When the work was done, I even got a video of what had been wrong with the machine, showing me the old, moldy, gross part they replaced. When I picked my machine up, they gave me a bag of yummy beans. They even have parking and will help with the carrying. My expresso machine works great. I would highly recommend Kanen Coffee. read more

Just had my Expobar office pulsar machine repaired. They were clear communicating the length of time for the repair(3weeks- they have a new repair person so this should shorten) and did a very clean and efficient replacement of the pump. They treated my machine with great care. read more

I think Samuel and Kanen Coffee are great! He's a nice guy, hard working and honest.

Took my Jura Impressa in for repairs (it was leaking expresso all over the place, instead of dispensing through the spouts). They did a great job...the machine works like new! Service was completed as promised, in a timely fashion. I would definitely recommend Kanen. read more

After 16 years of use, my Isomac has gotten weak producing steam. Kanen quickly identified the problem and within a week my Isomac got repaired and now works like new again. The repair cost is reasonable and the owner Sam was so nice when I dropped my machine off and when I picked it up. The place can be hard to find, but if you follow the instructions on their website it is simple. They know their stuff. read more

This was one of the best customer service experiences I have ever had. Everything can be scheduled on line. The estimate and payment too - all on line. When my Breville Espresso machine was fixed, I got a Youtube video showing it working like new and explaining what had been done to fix it. Thank you Kanen Coffee! read more

I have a Breville machine that has been having problems reaching the right pressure. After looking at the Yelp reviews I thought Kanen sounded like the place to go. I called and made an appointment to drop off my machine at 10am the following Friday. I arrived on Friday a few minutes early but when I walked into the store I was surprised to see a sign on the counter saying that they were gone for lunch (mind you this was at 9:55am, and my appointment was at 10am). I stood around for a few minutes thinking surely he would be back soon after grabbing a donut or something - But NO, he never showed up. A man from the neighboring business walked by and I asked him if he knew when the employees were supposed to return. He did not know, but said he could take my machine and hold it until they returned. It was strange, but not wanting to haul a very heavy machine back and forth, I got the gentleman's business card & took him up on the offer. I was at least expecting a phone call the same day to apologize for missing the appointment and discuss the repairs, but that never happened. I instead called and left a message in the afternoon, but he did not call me back. I called again on Monday and left another message, finally he returned my call on Tuesday. He wanted my credit card number to charge to look at the machine to give me an estimate. I paid the 64$ for him to diagnosis the problem and he said he would email me with an estimate to fix the machine within 2 weeks. That never happened. I had to call and leave multiple messages for him to email the estimate. When I did receive the estimate I was shocked to see the estimate was 585$. Considering I could buy a new machine for a similar price I decided to decline the work. I ended up calling Breville directly and they arranged to have the machine shipped to their authorized repair shop for a flat fee of 349$. I would have really liked to have given my business to a local small shop, but missing the appointment, the lack of communication, and the exorbitant high price left me feeling like I had no choice but to search for other options. read more

My Zacconi Baby Big had a minor problem with a blown fuse. Sam took it in and agreed to check the problem the same day. Since it was minor, he fixed it, cleaned, and tested the machine and had it back the next day, in spite of the advertised 4 week backlog for major problems. This shows that Kanen is customer focused and prepared to help. I was delighted to find expert repair service since Thomas Cara, Ltd. went out of business a few years ago after Christopher Cara's retirement. It is great to have first rate espresso machine service in the East Bay! read more

After contacting coffee repair services from Santa Cruz to Sacramento to repair my old Breville partnered with Keurig machine, was told repeatedly NO we do not service those machines. Neither Breville nor Keurig would accept even for paid repair. Service Centers, friends. everyone told me to just get a new one, Breville even gave me a 40% discount for new one. But I didn't want a new one, wanted the same discontinued model that I have. And did not want to contribute this bulk machine to landfill if avoidable. Besides the malfunction of coffee water pooling in K-cup and not pouring out it was in excellent cosmetic condition. Kanen was the ONLY Coffee service provider to consider the repair, with minimum $140. service fee and no guarantee. I took the chance. Couple weeks later received the phone call ready for pickup. The machine worked FINE. I was using wrong Coffee grind! So grateful to Kanen for taking us in and accurately diagnosing the problem. Added bonus the sticky lever arm is now up/downing with ease. THANK YOU! Coffee tastes better than ever! read more

these guys fixed my espresso machine that didn't work bt now it works like really good and I'm using itall the time and the extra caffeine is not affecting me at all because now I'm even more productive at work and don't have that usual afternoonslumpbecause i just fill up another cupsand a little sugared its like shit holy shit I'm seeing things wow thats cool. Parking is tough though. read more

They are so wonderful!!! They do impeccable work and offer amazing customer service. I took my Breville espresso machine in to be repaired and they replaced some valves for me. But I continued to have problems after the repairs so I contacted them and brought back the machine. They tested it with me and proceeded to fix the problem on the spot by replacing the motor. They fixed it immediately and didn't charge me anything for the additional repairs or even the new motor itself. It's clear the integrity of their work is really important to them. And Mark was so kind and patient and informative through the whole process! I love them!!! read more

I sent my Quick Mill Andreja Premium espresso machine to them for repairs. I talked to the owner Sam and he said they had worked on "hundreds of them". (Just looked up my telephone records, I called 1/12 11:24 am talked 4 minutes. The person who answered said he was Sam. Maybe if he checked his call records it would jog his memory of our conversation and he would not say there was no arrangement.) He asked that I send him an email with the tracking # when I sent it, which I did on January 19 saying: "machine on its way FEDEX 77263300xxxx - should arrive around noon. Included wan in separate box in the main box with machine in brother sew machine box. I included my telephone # on the email." A week later I contacted them they had not opened the box with the machine in it because they thought it was a sewing machine. Three weeks later still no machine and had found out that when the machine arrived it was working so they thought cleaning and a new screen would be all that was necessary (First estimate provided on 01/29/15 $502.50 to clean and rebuild group head. Revised estimate was $259.50 for basically same service.) Finally I got it back after 6 emails and 3 telephone calls. Had a tussle with them over the shipping, the boxes I sent it to them in had been thrown away so they would need to have it packed by UPS and by the way it will cost $50 to take to UPS. Finally to get rid of me they said they would pay the freight. Machine looked good but quit working again after one cup of coffee. They also did not include the blank which is used to back flush the machine. I requested its return but no reply from Sam, Anne or Yossi. To cap it all off Anne sends me a snippy letter saying "refrain from contacting us and take your business somewhere else." Cute, they mess up and blame me. I would call it amateur hour in Kanen Berkeley Coffee. read more

Sam at Kanen Coffee not only over charged me but charged me for replacement parts he did not replace. Be very careful using his service.

We brought our fully automatic DeLonghi espresso machine in for service. Turned out the folks at Kanen Coffee knew more about the machine than DeLonghi did. The problem was a combination of misunderstanding and operator error. No repair necessary. But along the way, the folks at Kanen were pleasant, friendly, and helpful. They did no repair but spent time checking out the machine, diagnosing the problem, and guiding us in correct use. At our insistence, we paid for a half hour of shop time in gratitude for their assistance. Highly recommended! read more

Excellent attention to detail. Quality repair. It was great to find a local place to repair my Gaggia superautomatic espresso machine. They were able to diagnose and handle all aspects. My machine works as good as it ever did and they sent me home with some great coffee as well. Nice people, kept me updated via email. read more

I bought a Breville BDC600XL coffee maker that was sold as parts. The unit would not heat water at all I really took a chance with Kanen Coffee that they would not take me to the cleaners. They did not. They fixed the unit to heat the water. Then they sent me an email that they found another problem. I elected not to fix that as I did not use it. So I picked up the unit and paid what they quoted me. I got the unit home and fixed coffee with it this morning. It worked as advertised. Kanen Coffee is a very honorable business. I appreciate them being so honest and working with me. The fix only took one week. read more

brought my old machine in because the crema was not what it was when the machine was new. sam, was very knowledgeable and patient in explaining the possible problems with the unit. he tells me it's because my coffee grind may not be the right, and proceeds to check other areas that could be suspect. he was nice, knowledgeable, and detailed. in this world of waste, people think it is easier to throw things away and get a new one, but if you are like me and want to save the planet - places like kanen can help you get your machine back on track with some simple fixes or refurbishing. i will definitely bring my machines back here if there are ever any issues. keep up the good work kanen. read more

These guys did a great job repairing my espresso maker. They were able to answer all my questions. Call first because they are not always in the shop. read more

It's very hard to find someone who will take a high end home espresso machine for repair. I'd been having problems for years with my Quickmill Andreja Premium and had it twice to a local repair shop - but they were mostly interested in the lucrative commercial accounts they had and never really solved my problem. Kanen stuck with my machine through a difficult diagnostic process and got if fixed. It's working better than the day I bought it. Highly recommended. read more

Kanen provided excellent service in repairing our trusty (but old) Jura Capresso machine. I searched long and hard to find a local repair shop (as opposed to sending the machine back east) and eventually came across Kanen. They promptly diagnosed the problem and completed the repairs. read more

Cliché alert: My espresso machine works better than new, but I'm not kidding. I've never pulled such perfect shots. My La Marzocco was in for a general service. Nothing was broken but a few parts were replaced per the manufacturer's maintenance schedule and they recalibrated everything perfectly. When the work was complete they sent me a video of a shot being pulled and when I picked it up they pulled a shot with me there. Nice touch. I am very happy with the work they did and recommend them highly. read more

Yossi at Kanen Coffee is terrific. I was recommended to Kanen by a friend who had her espresso machine serviced by Kanen. My Baby Gaggia was repaired quickly and Yossi provided me with several tips on how to keep it in great shape. Great service and a pleasure working with Yossi. read more

Yossi brought my 22 year-old Olympia Maximatic back to life! It was heavily corroded, but he and his team were able to restore it. I especially appreciated how Yossi kept me informed about the scope of work, and the related cost. He also instructed me on best practices for keeping the machine pristine and functioning at its best. Thank you!! read more

Great repair communication and customer interaction. For coffee lovers (addicts), Kanen provides an essential community service. I would go back. read more

Sam and Yossi at Kanen Coffee did a great job of repairing my Saeco automatic espresso machine. They kept in touch every step of the way--diagnosing the problem and giving me an estimate of the repair cost before beginning. They were fast and I had total confidence in them. Most importantly, the machine is working perfectly. Yossi produces a great video of the machine's operation and what they did to repair it. Most professional. read more

Since Sam repaired my Capresso, he advised me on a new machine and I bought a refurbished Rancilio from him. It needed a new switch this month (after 2 years of great performance) and he fixed it faster than I could have hoped (24 hours!) and I got it back working great and all cleaned up! I cannot recommend this company and Sam personally highly enough. read more

After years of faithful service, my Jura Capresso F7 conked out one morning and needed the "brew group" replaced, which is essentially the entire working assembly. I brought the machine to Kanen and they gave me an estimate on the spot for the repair cost and timing. Right on schedule the unit was ready and it's working better than ever...they even threw in a pound of fresh beans! In addition, they posted a cool video showing the replacement part and the machine in operation to confirm everything was good to go. Yossi was very helpful through the whole process and I would recommend Kanen without hesitation if you need your coffee/espresso maker repaired or just for a cleaning and tune up. Great outfit! read more

Kanen Coffee is the best. Yossi and cohort are fast, price fair, bright and totally courteous. They addressed our problems with our Breville coffee maker and we would do business with them again. They are the best in the East Bay! read more

Yossi fixed our 28 year old Pavoni, which had not worked in five years. The repairs were done in just two days, and the machine works beautifully again. Cost was about 35% of what buying a new machine would have cost. (It had never been serviced before). read more

After my coffee grinder broke, someone suggested I call. I received a prompt call back and was walked through how to fix it on my own by phone. All for free! read more

Kanen Coffee has serviced 2 machines I've had, both Italian brands. Not only were they competent and efficient but when they notified me the machine was ready, the email contained a video which took me through the repairs and showed them making a perfect shot of espresso (with my machine, of course!). read more