I want to give a shoutout to the Castro valley team, in specifics I want to thank Karlton and…read moreFabian for giving my little new puppy life. He was very sick we took our puppie to the vet and they didn't even know what was wrong. But talking to these guys we found out our puppy was having reaction to our new home and I cents. We have changed and our puppy is just as healthy. Thank you Castro valley Team

Definitely our go to pet store! This location is always…read moreclean, organized, and friendly. I appreciate their knowledgeable staff who are always open to sharing suggestions for the better needs of our pets. They offer vaccination clinics each month that are very convenient and affordable too. My family would love to highlight Karlton - he has specifically made all of our experiences so welcoming and supportive!! There's not one time we have came by and he does not have a smile on his face and ready to help! Karlton is very knowledgeable with all the products in the store and gives excellent advice on up and coming new items to add to our homes. Talk about service that's above and beyond, Pet Food Express you have an incredible leader on your team!! Also- we love the frozen bone marrow bones, love that this location keeps them stocked! Kannon & Jade your favorite English Bullies love and appreciate you.

I had a very uncomfortable experience here. My 7-year-old daughter and I were simply looking at the…read morehamsters and guinea pigs when the loss prevention employee watched us very closely the entire time. We never touched or picked up a single item, yet it felt like we were being treated with suspicion for no reason. There were about 10 other people in the store, yet the focus seemed to be on a dad and his 7-year-old daughter. It made us feel uncomfortable and unwelcome. Because of that experience, we left the store and will never return.

Needed an automatic pet feeder for my little nugget - I live close and had a great experience…read moregetting what I needed and at a great price. There was enough variety here - cheaper more simple pet feeders and then more fancy ones I think even with a little camera on the front? I got a mid grade feeder with the help and advice of Madison. She helped me navigate through the options quickly - especially appreciated since I came in just minutes before closing with a planned trip the next morning. Outstanding help here - I will be back.

First of all the employees are great and clearly doing the best they can. Second of all, you're a…read morehuge corporation - hire more staff. The cat room is like, really gross and it looks like the cats shared water hasn't been cleaned in weeks because the store is so understaffed. Petsmart needs to do better. Hire more staff to provide adequate care to these animals!

This review is for the grooming service. Maybe bring your dog, definitely don't bring your cat…read more Made an appointment and came 10 minutes early. Didn't matter. They made me and two other car owners wait in a hot "lobby" for half an hour past our appointment time with dogs barking and howling right next door. Finally, the worker takes my stressed out cat and says she can only do a nail trim, not the dry grooming that I booked. Then she looks at my cat for 30 seconds and says she can't do the grooming today because she is "aggressive". I suggest drugging your cat with some anesthesia so they can "stay calm" in that circus. Sent me home and told me to rebook. Cool experience!

Recently I had inherited a 3 years old Maltipoo. Being a first time dog owner, I needed to figure…read moreout the caring and grooming for this dog. Finding a local groomer became one of the many challenges for me. Based on the reviews, I chose this groomer. They are located at the west end of downtown CV. Walking in the store front, it has a very homey friendly country feel. They do not put dogs in crates. My dog has great separation anxiety so not being confined in a crate is a great relief. My appointment made via phone, requires a $50 deposit. My morning appointment, my dog was immediately taken in the back after grooming requirements were collected. Again, being a first time owner, they walk me through steps. A ninety minutes expectation was given for their work and they would text me to pick up. Upon my return, I was walk through grooming tips and tools (Coombs and brushes, and other products). I appreciate the advice. Since my dog's hair was knotted, he was trimmed very close. They were prepared to scheduled the next appointment but I held off so I can reflect on the overall experience. My dog was appeared fine from this experience though the trim could be more even throughout. Luckily the fur will grow back and no one will know the difference. I was sent a link to schedule appointments online. Overall I hit a very favorable impression with the store front and friendly staff. I definitely will schedule future grooming appointments.

We loved our experience at Positive Karma. Everyone was welcoming and very supportive, first time…read moregroom! Carlos did a fantastic job with our lulu!

I take my dog in for a bath & every time I've been in, the employees are either on their…read morephones...or not very helpful. Until today... AUDREY Was VERY Helpful, very polite & Nice !

Dog wash is $20 they provide shampoo and conditioner and towels…read moreThe blower dryer is a bit wild and only one of two has an ability to connect your dog via collar Overall not bad but I would also say not ideal for little dogs If possible bring a collar or harness to be in the bath and at the drying station

*** Check food EXPIRATION Alert *** and keep that receipt…read more I rarely write 1-star reviews but decided to based on my interaction (Sunday, 9/14/25, 5pm) which is a mixed bag. I've purchased dog food for my pups many times at this location and never had a complaint/problem. Today will be my first mainly to warn customers of ***EXPIRED dog food. I'm not a stickler on expiration dates but selling bags 3-4 month (May 2025) passed is ridiculous/wrong! I usually buy a supply 2.5 weeks ahead of time if I know I'm running low. When I finally opened the bag a few days ago the food was obviously RANCID! Dogs will usually get excited in anticipation of their food...they got a whiff and walked away...it was very evident! Partly my fault for not checking but I would hope a store wouldn't sell OLD food. This is the first time it's happened but the interaction I had with the cashier wasn't pleasant. Flat out rude! "You have your receipt? It's open and we can't resell". Valid question but tone of this worker was very condescending! I get they want proof you bought from them but who keeps their receipt each time they buy their pets food...I guess I will now as bags must be unopened to return...um, how would I know it's BAD?!!! I mentioned "can I speak to Laura, the Manager as I was told (previous visit) I would need a receipt BUT there are exceptions and to ask". I even asked "can you work with the manufacturer?"....ignored. All I wanted was a replacement for: ****** $42 for a bag of 12lbs of Natural Balance I purchased....same item! In any case...I'll write the company and hope to get a voucher for a replacement and a better outcome. #annoyed

Good price, a lot of varieties and have some unique cat toys with reasonable prices that you can't…read morefind them anywhere else. My cat loves the toy that I bought. Employees were friendly. The only complaint that I have is, when I was shopping there, suddenly I smelled a strong wave of marijuana. Not sure where it came from, outside, inside, customers? I am sensitive to that smell. So, I had to cover my nose and ran to the other side of the shop right away.

Miguel always goes beyond and above for my yorkie fenty. Great staff store has a lot of products,…read morefood pretty much everything in one stop.

Omg they ruined my puppy's look. I am so upset. I didnt even get to SPEAK to a groomer for my first…read morepuppy groom. RED FLAG. Its ridiculosly expensive $140. I gave them an inspo picture and he looks nothing like that. I couldnt even speak to a groomer, I spoke to a person helping with registration. Everyone I spoke to and who saw my dog said that they could have done better and that this place really screwed up my dog. I asked him tk NOT be shaved to look like a rat and thats what they did. I want him to have a teddy fluffy look. They used razor to shave his face instead of scissors. Im so disappointed without how he looked. He was not matted at all too, we brush him and hes a puppy. Im never coming back here. I decided to not crash out at the store but the look is so hideous. I felt like I was robbed. He was so much cuter before. Please do yourself a favor and DONT GO HERE.

I visited and bought few goldfishes in Oakland, San Francisco, and Hayward. I am glad that I found…read morethis shop at Castro Valley. All their Goldfishes are pretty and healthy. They have good selections. They also have a huge selection of maintenance kits for both fish tank and pond. They have all kind of Koi. (I wish I have a big pond)

Love this place they have such beautiful koi fish in multiple sizes and colors. They also have the…read moreoption of American or Japanese koi which was also amazing! Purchased 2 American back in November and they are doing great with vibrant colors and steady growth. Definitely worth the 50 minute trek, unfortunately hubby got the opening time wrong since they have different hours of operation during the year but luckily we found a shopping center close by. Make sure you check the hours of operation before you head out.

First time using the self serve dog wash stations. Very…read moreimpressed, Very organized . Very clean. The employees were very helpful & friendly. Store was very clean. I'll definitely be going back there !

All staff are knowledgeable and friendly. They are well trained and the delivery option is greatread more

Great pet and feed store !!! Lots of wonderful selection and they have a good selection of rare…read morechicks and the prices are so good!!! Great customer service !!!

This review is describing my experience with everything pet bird related at this store: cage, food,…read moretoy selection; cleanliness and organization; and the worst part--that they sell birds. Not only do they sell birds, but they house the birds in a tiny, cramped, windowless room in tiny cages, with one fluorescent ceiling light and what appears to be no human interaction or fresh air or appropriate light. The room is about the size of my bedroom, and there are cages stacked to the ceiling full of birds, but the cages are tiny. Back when I didn't know any better in the '90s, I purchased two parrots from pet stores, as "hand-raised babies," but those stores had all the birds in appropriately sized cages with sunlight and lots of toys and out time with visitors if you sanitized your hands. They felt out the potential owners and didn't sell birds to just anyone. Now I know better, as I volunteer with a local parrot rescue that has to turn away hundreds of unwanted pet birds a year on top of the hundreds they take in. One of those volunteer duties is doing home visits for the adoption applicants, and one took me this week to near this store, and the applicant told me about it and showed me this terrible-looking seed mix they purchased there for pets. So I stopped by this store to see what/why they were selling, and the sad and crowded windowless bird-commodity room made me cry. I left in tears. I had first browsed the shelves for toys and food, and I found the shelves unorganized, out of stock on several items, and the floors dirty. Plus a cat running around. And the cages they were selling were all tiny as well. Here's something significant and equally emotional. Under "pets" on the front page of their website, they strongly encourage adopting from shelters for dogs and cats. SO WHY NOT BIRDS? Birds live longer, are more complicated, are often more intelligent and with more complex needs, and our rescues are overrun! WHY?!?! (Profit! And it's terrible.) This is their own words--why don't they believe this for birds??!! They should contact every rescue on the West Coast and find out how overrun we are. "We have in stock a selection of small pets which include birds, fish, rodents, reptiles, amphibians, and arachnids. If you are looking for a pet kitty or pooch, we HIGHLY urge you to check out the local shelter where there are great animals looking for loving homes. Mike's Feed & Pets does not sell dogs or cats but we do have a complete line of products to help you care for them"