I want to give a shoutout to the Castro valley team, in specifics I want to thank Karlton and Fabian for giving my little new puppy life. He was very sick we took our puppie to the vet and they didn't even know what was wrong. But talking to these guys we found out our puppy was having reaction to our new home and I cents. We have changed and our puppy is just as healthy. Thank you Castro valley Team read more

Definitely our go to pet store! This location is always clean, organized, and friendly. I appreciate their knowledgeable staff who are always open to sharing suggestions for the better needs of our pets. They offer vaccination clinics each month that are very convenient and affordable too. My family would love to highlight Karlton - he has specifically made all of our experiences so welcoming and supportive!! There's not one time we have came by and he does not have a smile on his face and ready to help! Karlton is very knowledgeable with all the products in the store and gives excellent advice on up and coming new items to add to our homes. Talk about service that's above and beyond, Pet Food Express you have an incredible leader on your team!! Also- we love the frozen bone marrow bones, love that this location keeps them stocked! Kannon & Jade your favorite English Bullies love and appreciate you. read more

Not sure why I never came here sooner. I would typically go up to Petco back in the day (til today) / growing up. I do remember seeing Pet Food Express in this shopping center when I was younger, but never stepped foot inside. I came here to pick up special food for my elder fur baby after her doctor's visit and finding out she had kidney disease. I was impressed by the way the store was as soon as I stepped inside. It did not smell bad, the aisles were clear and clean. Items are all very well merchandised, well-stocked, and appeared to be slightly different merchandise I was maybe not so familiar with seeing in other pet stores like Petsmart or Petco so it would be fun to walk down all the aisles to checkout what they have -- I still have yet to do that as I had gone in for food first then third run I decided to browse a little longer and ended up getting a few things from the toy section for presents and grooming / bathing item once I found out they carried a brand I had bought from Amazon. I get the impression that they carry a nicely curated selection of nicer brands / items for their store which makes it a really fun in-person shopping experience as well. I appreciate the amount of different types of grooming combs / brushes they have specific to hair / size / breed - I was super close to wanting to get this little comb detangler. Another area I thought was smartly thought out was the impulse buys near the register - mini versions of paw and nose balm and other things. I have the bigger version of the brand they carried and its so smart to have mini versions for on-the-go pack in your pup's bag. The staff here has always been very helpful to me and go above and beyond. They are knowledgable in the products they sell and if they don't know first hand, they still go out of their way to help find the answer for you. When they had ran out of the food I wanted to get, they called me as soon as the new shipment arrived. I am very pleased with all of my visits and will continue to support! read more

My partner and I had a very disappointing experience at this location. From the moment we arrived, we felt disrespected. An employee walked out, abruptly said 'EXCUSE ME,' and at first, we thought she was just a random customer. It wasn't until we entered that we realized she worked there. The automatic doors didn't even open for her until they noticed we had our dog with us. When we asked for shampoo, another lady immediately assumed our dog had fleas. We were simply there for a self-service wash, but it turned out we had come to the wrong location. On top of that, she also assumed I had my dog's leash on incorrectly, as if I didn't know how to properly care for our dog. Overall, we felt judged and disrespected by the staff. We will not be returning. read more

This is a well stocked, prclean pet store with friendly kind employees. I needed a sturdy strong car bed for my grand dog so I can feel she is safe in my car. The nice men and women who work there helped me choose the bed and they loaded it in my car. I highly recommended this store. read more

Pet Food Express - Very nice car bed to keep her safe. Kurgo skybox rear dog car seat. My grandpa a French bulldog fit fine and liked her new bed. - Pet Stores Near Me - Castro Valley, California

Although prices here are little more expensive than other stores, they are good quality plus all employees are super friendly and polite.

PET clinic for shots and nail trim -very convenient. A slight wait as it's walk in clinic but staff are friendly and efficient ! Nought flea meds for 3 months which we prefer. read more

Pet Food Express is a great place for pet food, toys and other essentials. They have a pretty good selection of cat food in a wide range of types, depending on your cat's needs. They also have a great selection of cat trees. There was one recently that was about 6 feet tall and had two levels of poofiness for the cat's enjoyment! I love that there are always some dogs shopping when I am there and they have a scale to weigh your dog, complete with a treat to give them after! Prices are a little higher than online but that's okay because it's nice to shop and find what I am looking for and the customer service is always awesome. read more

My wife and I love going to this store to get our cat food (great deals!). Mariah was especially helpful with cat specific care and information at the register, and all the staff are very friendly. Highly recommend getting your pet food needs at this location! read more

Karlton is a great addition to the pet food team making me feel welcome and helping me find what I need. While seamlessly asking me about myself. I just moved back into town and this type of community is why I came back read more

Are prices cheaper on Amajon? Yes, but there are people who work here who own pets, who care about your pet and can give first hand advice, great service and remember you. 5 star service. My pittie mix had all sorts of allergic responses and upset stomach when we first got her. Working with Pet Food Express employee Yin, we were able to land on a brand of food that not only my dog loves but agrees with her. We get compliments on her coat, her skin and her smile. Thank u Yin! Being able to return food that doesn't work out even if your dog has eaten it is amazing. Buy 3 get the 4th free is also a great deal on toys and treats! read more

Super inconsistent carrying of Taste of the Wild with ancient grains pacific stream flavor. I always call. We like the buy 3 get 1 free. Today, some idiot said they don't carry it. I've been buying it from your store. I don't think they wanted to check for me. Hire better employees please. There are a few good ones who are willing to help you out. Most of the time you get really lazy unhelpful associates. Makes me very frustrated and take my money elsewhere. read more

Karlton (with a K) is very passionate and knowledgeable about all of the products sold by Pet Food Express. They only sell the best products. I have an English bulldog who has severe food allergies. However, he does really well with logic, sardine diet, salmon, and now Grub formula. That's right?! I have been giving my boys (English Bull Dog, Corgi and Tabby Cat) this Grub Formula. They love it. No signs of food allergies (now going on 6 months). You guys have to give it a try. You pet owners may have noticed that the quality of proteins seems to be on the decline. I just don't think it holds any nutritional value anymore. So consider trying this Grub Formula. KARLTON - Thank you for all you do and for caring. read more

Pet Food Express - We are loving the Grub Formula! Happy and Thriving!! Thanks Karlton!!! - Pet Stores Near Me - Castro Valley, California

The staff is always so well informed and helpful! They also have a great selection! Love shopping here!

8 months ago the condition of my cat was rich and go on a weekly basis. I couldn't get him to eat. The staff at this location has without fail walked me through the discovery of healthy brands for kibble and wet food. My cat is healthy now and despite the finicky nature of ever changing tastes, he'll be with me for as long as possible. The return policy is beyond outstanding as long as myself and other customers remain honest and vigilant. The staff is very knowledgeable and caring. This is exactly what allows me to be loyal to not only a store chain, but a particular location read more

I just want to thank Karlton (I think his name is) and the whole PetFood Express team. you guys always make me few so comfortable even when I feel like l'm asking a dumb question. You guys assure me that it's ok and you guys give the best tips and advice. read more

Great very helpful staff That love pets Good advice and grooming services They treat your pet like their own Also there are low cost vaccines clinics available on a regular rotation schedule Check ahead Also like this store For regular dog training on weekends Check the schedule and fees Are reasonable Only wish the training area was not next to street My dog had a rough time with all the noise read more

We purchased a bag of dog food to get home and recognize some rat chew marks and dried urine on the bag. Upon returning the bag, we saw droppings in the corner where our food usually is. Employee seemed dismissive of the severity. Please be cautious with your children, puppies, or kittens in this place. Also, be prepared to be greeted by a swarm of flies when entering. read more

Kathy from Love All Pawz Rescue took the 9 -12 day old kitty abandoned by its mama cat to hand feed it until ready for adoption. Then that day she took in another kitty abandoned by mama cat in same location. Kathy is a dedicated volunteer. read more

The staff at this location are THE BEST!! They're always super knowledgeable, helpful and kind! I always have a great experience here! Thank you CV pet food express! You make my pets lives better each visit! read more

I just got done shopping and Im always super anxious about if there will be the product that I want or need, but the workers are super kind. Cynthia helped me find a new kibble for my babies that will work with their UTI problems. She was super kind and great at explaining all of the different types of foods they have. Im always astonished at how well they train their employees about the products they carry. read more

Pet Food Express in Castro Valley has the BEST CUSTOMER SERVICE! My dog eats a special dog frozen treat/ice cream every night. I usually buy them from Whole Foods but, I remembered I saw them at Pet Food Express. The frozen treats were more expensive at Pet Food Express and I told an associate that they were more expensive. The associate asked to see how much I paid at Whole Foods and priced it cheaper! Pet Food Express provided great customer service and my pup Nani is happy about it! read more

This is one of the most convenient stores of the chain. I order online. Upon arrival there's plenty parking. My order is ready and I'm gone!

Went in with my new puppy to pick up a few (who am I kidding, A LOT) of things. It's been forever since I've had a puppy and there were tons of choices for food and I was just confused. . Luckily, one of the staff was able to tell me what was good, what was "meh" and what I should probably pass on. I left with what I needed, confident that it would be good for my puppy. Great service and friendly employees! read more

Pet Food Express - My puppy, Sassy - Pet Stores Near Me - Castro Valley, California

This store has no idea of customer service. Unfortunately their prices are higher than chewy. The people who work there could care less about helping you or your animal. They ignore you most of the time. I d rather order from chewy support those people way more attentive. They are not knowledgable either read more

Very friendly and knowledgeable staff. I came in late in the evening because I dog was having the worst reaction to the flea bites we were trying to treat. Because it was so late there was only one/two workers and a manager on the floor. They to one look at my dogs wounds and instantly began assisting us with different suggests and home remedies to help him ASAP. Within a few days my dog's raw wounds and hid were healing and growing back. read more

I had the most positive experience with Emily in Pet Food express in Castro Valley. I had a lot of questions all of my questions were answered. She is very knowledgeable about the products in the store. We came in for flea Meds & left with so much more. Emily not only fosters dogs she has dogs of her own. She is going to be an amazing Veterinarian one day. read more

Pet Food Express - Mocha - Pet Stores Near Me - Castro Valley, California

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First time at this PetFood Express and I'm just WOWed by the staff here especially Parker and Jeanine...they work this store like they're the owners and just exemplify customer service! Looking around but also here to get some pill pockets for my fur-baby...sigh. Parker was ultra friendly and really helpful in showing me where they were but also explaining differences and preferences with flavor, size etc...(sorry I'm just used to pointing in a general direction and having u fend for urself) and Jeanine who checked me out was equally helpful and answering questions...BOTH efficient and knowledgeable staff who take pride in what they do! Thanks guys for ur help this morning...so far a good start: breakfast (at Doug's close by) wth great friends and having a good shopping experience! Yay! read more

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Brenton and Brian, you two are super friendly, caring and you provided such great customer service to me and my dog Kirrä Mahal. Thank you for the wonderful experience, for listening to our story and for the treats! HUGS!!!! We LOVE Petfood Express! read more

Pet Food Express - Kirrä Mahal is thankful! Woof - Pet Stores Near Me - Castro Valley, California

The manager is always helpful and goes out of her way to help you find exactly what you're looking for as regard to your pets needs. They encourage you to return items if purchased that your furry friend or a feathered friend or what friend it may be does not care for like or use. This was very important to me because my kitty has really bad food allergies. It is much appreciated when you can try a product that they recommend and it doesn't work out that they do a easy return. The only reason for minus one star I've been in there a few times where an employee Was not helpful at all but once another employee or manager catches wind of that conversation they step in and the problem or assist is solved. Seems just a minor training matter. Store is always clean usually shelves are stocked unless it's a very popular item but they are helpful with information on when that item will restock or assist you in finding the item in another store location. This store is close to me So I appreciate good business Practices amd their clear love of animals. read more

I wanted to take a moment to send some praise to the folks at this store. The staff is always so helpful and welcoming. Including our four legged puppy child Jackson. I want to send a special shout out to Yin for helping my senior kitty Ella's have a better quality of life thanks to a simple kitty litter change. Thanks Yin!! Thanks to the whole amazing staff. read more

All I have to say is THANK YOU!! PFE you guys always help out my frenchie every time I come in. I would like to thank Russell and Karlton for being so informative and helpful. When I have question they go the extra mile to get me an answer and I just want to say thank you!!!! read more

When I went in to stock up on our monthly supply of dog and cat food, Russell was very kind and helpful - great customer service! He also offered our dog a treat. He could tell our dog was a bit nervous, and I told him it was probably because he's a bit tall and she's a bit weary of taller people. So he got down on his knee and offered her a treat - it was very kind and she gladly took it from his hand! Thank you again! read more

4.5* If you're local here in Castro Valley, this is your best option for your pet. Plus, with everything going on, having the free local shipping (for orders over $30) has been amazing! Even when I've gone in during COVID or before, it's always been a great experience. The only reason I took off a star is that the selection is a bit lacking compared to other places I've been. When I moved back to Castro Valley 2 years ago, I had to change the food I'd been giving my cats for years or find it elsewhere. In the end, this wasn't the biggest issue, as I've since found other brands they like, but it is something to note if you're looking for specific foods. read more

I LOVE PET FOOD EXPRESS. I was so happy to be assisted by Nicholas. My Senior Maltipoo had four teeth removed and suddenly had to switch to a more nutritious, soft diet. Nicholas set me up with an excellent Hip & Joint supplement, Goat's Milk (with probiotics) and Grandma Lucy's Turkey Recipe Freeze-Dried dog food. I wasn't sure if Bella would approve of her new diet - however I'm very pleased to say that Nicholas' recommendations were met with huge success. Nicholas is very knowledgeable and a caring dog owner. Make sure to request his assistance and introduce yourself when you visit the store. He will definitely steer you in the right direction! Thank you Nicholas!!! YOU ROCK!!!! read more

Karlton has always been so helpful! Every single time I come in the store he is very well informed and goes that extra mile for customers! I really do appreciate your kindness and great customer service skills. My yorkie says thank you, karlton! read more

My frenchie has been having a lot of allergies lately and we were looking to switch up his diet. I was assisted by Nicholas a few weeks ago and he took his time to explain the different types of food like freeze dry and raw. We had little knowledge of freeze dry and raw diets and had a lot of questions that he happpily took his time and answered. He picked out a few options and we had left with a great option. We came back tonight looking to buy some more products he recommended a few weeks ago. Luckily he was there tonight, I specifically was looking for him because I trust his recommendations. Again, he has great knowledge of every product we had questions about and was super easy to talk to. Definitely will be back! read more

Extremely kind and helpful personnel. I rescued my Pomeranian out front of their store in Castro Valley 7 years ago and have taken her in for holiday photos, special treats, and toy shopping since. It is in a convenient location as well. I would highly recommend Pet Food Express. read more

I want to compliment CV Pet Food Express for their wonderful service, especially Mariah !!

This place is one of my favorite places to go. I have three dogs and every time I have come in they have been knowledgable, friendly, and kind. Each time I have come in my concerns and questions are heard and answered with compassion. I love this place and so do my sweet animals. read more