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    Kari Me Away

    3.0 (4 reviews)

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    Michaels

    Michaels

    3.0
    (128 reviews)
    6.5 mi
    $$

    Alright.... most Michaels' that I go into, I dont expect much except a long wait to check out and…read moreprobably no one to help when I have a question. Today, neither happened, but it was still not a pleasant experience. As I walked in, I asked an employee if they had a restroom and for the location. When she answered, she hesitated and pointed to the back right corner, "back, right corner". Okay, cool, I headed straight back there and there was a sign "currently closed", for both men's and women's (I totally would lock the door in the men's just to pee if it was open). I did come in to buy a few things, so I grabbed what I needed and as I head to the check out, an "older" (probably 50's) male employee was walking sideways and backward toward me. I stopped walking, as we were going to collide. I said, "hi, excuse me" as he got within a couple inches of bumping me. He didn't apologize or anything, just kept on doing whatever task he was doing with nothing in his hands nor a cart with merch to put back... idk, maybe I'm just a b*+c#?? Theeennnnnn, the girl who completely stumbled when telling me where the restrooms were, was also the cashier at the moment of my checking out. I gently told her the restrooms were both closed and she replied with, "yea, ok, but I told you where they were." Yea, you did. I won't fault you there, missy. Then, I said, "I asked where it was because I need to use it", with a reply of "oh, sorry ‍". Always a good story about the decency and helpfulness of your employees, Michaels. Thanks!! At least I have someone nee in my day to shake my head at.... oh, P.S. pricing is blah here, being more on the higher side for cheap products. Good thing I only came in for stickers and construction paper.

    To Whom It May Concern,…read more I would like to make a formal complaint regarding my curbside pickup experience at the Michaels store located on Katella Avenue in Orange, California. On Friday, June 19, at approximately 1:45 PM, I arrived to pick up a curbside order that had been marked as fulfilled earlier in the week. My confirmation and reminder emails indicated that four items were included in my order. However, when my order was brought out to my vehicle, I received only three of the four items. I attempted to contact the store by phone three separate times but was unable to reach anyone. Eventually, I called the Framing Department and spoke with Marianne. I explained that my curbside order was incomplete and that I had been unable to reach anyone for assistance. Marianne was very kind, came out promptly, and genuinely tried to help resolve the situation. She took one of my items back inside to investigate the issue and attempt to complete the order. Shortly afterward, Jesse came out to my vehicle and informed me that the store did not have enough inventory to fulfill the missing item. I explained that I had never received any email notification, cancellation notice, or refund indicating that part of my order could not be fulfilled. In fact, I had received reminder emails instructing me to pick up my order, and those emails continued to show all four items as fulfilled. Unfortunately, Jesse's response was rude, dismissive, and argumentative. Rather than acknowledging the confusion or apologizing for the inconvenience, Jesse continued to argue the point and took no accountability for the situation. As our conversation ended, she walked away shaking her head, clearly frustrated with me. I found this behavior unprofessional and disappointing. It was evident that either a system error occurred or the order was not properly updated to notify me that one of the items was unavailable. Regardless of the cause, customers should be informed when an order cannot be fully fulfilled, especially when the order status and pickup reminders indicate otherwise. As someone who had worked in restaurant and customer service industries for more than seven years and has operated a business for the last ten years, I understand the challenges that come with staffing shortages and high-pressure situations. However, those circumstances do not excuse discourteous treatment of customers. While I understand the store may have been short-staffed, there is no reason for an employee to speak to a customer in such an unkind and confrontational manner. I live in Anaheim and specifically traveled to this location because it had the items I needed. I chose curbside pickup because I had a sleeping baby in the car. Had that not been the case, I would have gone inside to address the issue directly. I am truly disappointed by the level of customer service I experienced at this Michaels location. I hope Michaels will review this incident and provide additional coaching and training regarding customer interactions, particularly during stressful situations when employees may be feeling overwhelmed. Thank you for your time and attention to this matter. I look forward to your response.

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    Mission: Renaissance Fine Art Classes

    Mission: Renaissance Fine Art Classes

    3.9
    (12 reviews)
    2.6 mi

    This review is not on this location specifically but regarding how their office handles their…read morefinances. Pre-COVID I purchased an intro package of classes for my teenager and when the shutdowns happened I still had classes unused left. I contacted their offices and was told I would be receiving a refund (amount $60). After a year and a half of back and forth phone calls and being strung along, I am finally writing this review. I understand that they were closed and everything got delayed or pushed back. However, their finance team kept assuring me I'd receive a refund. I normally wouldn't have pursued this for so long but they kept telling me "next week... next week" I am officially giving up on the refund (maybe they'll surprise me) and writing this review so others are warned regarding their lack of follow through on their end. Apart from all of this, the two classes that my teen completed were fine. Wish this location the best and hope they can communicate with their finance office about their lack of integrity and completion on promised they've made.

    Question: do you want to instill confidence in art AND life in your child? If your answer is yes…read morethen this is NOT the place to go. Why? I sat in on my daughter's introductory art class and saw why some of the artwork looks so good. It's not your child's artwork! I watched the "instructor" go back to one child over and over again to paint her picture for her, one time spending ten minutes at her station painting her picture FOR her. The poor child repeatedly asked for help throughout the class because she had no idea what she was doing. How could she with someone else painting her picture?! Not to mention the fact that she will go home and show off her beautiful artwork to her parents who I am sure will be astonished and proud but she will never be able to recreate that kind of art again because someone else painted it for her. Is that confidence building? Hardly. Others including my child were the recipient of this teaching style. My daughter did their free introductory class which is great because you get a chance to feel the place out before you buy ($195/month!!!). The free intro class is good. They've got two aides for seven children. Also good. However, the girl "teaching" my daughter asked her to look at her picture and see what looks "wrong" about it. Next she told her this part "looked funny" when critiquing her imperfectly drawn circle (she's seven). These are not encouraging words for a child! Or anyone else for that matter. Next she proceeds to ERASE my daughters work and re-draw the whole picture to show her how to do it "right". Isn't art supposed to be about creativity and the artist's interpretation??? Isn't the best way to learn by doing it yourself??? "Imperfections" often turn out to be masterpieces and I fear my daughter's frustration and doubt in not creating perfection the next time we draw. My daughter does not need to attach words such as "wrong" and "looks funny" to her own work or anyone else's; THIS IS HOW YOU SQUELCH CREATIVITY. I guess if you're into that sort of thing and want your kids to learn to be ashamed of any "imperfections" then this place is right for you. I can tell you right now though that this is not where we will be spending our money! Not a good way to foster creativity!

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    Kari Me Away - fabricstores - Updated June 2026

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