Service is great and the repairs are done well. I hate to give a bad review, but I was blindsided by the price. It was far too much, and I never got a call or quote prior to the work being done. I'll still go back, but prepared next time. read more

Awesome service quality of work is excellent. Mechanics go above and beyond. Prices very reasonable.

I have been going to Karns for the past 10 years and realized I've never left a review. Karns is the only mechanic I will ever use, Jeff and the employees are so thorough, knowledgeable and informative for whatever is going on mechanically with your car. They explain in detail what is going to be fixed, the problem with it, and always look for the best deals for parts. The front desk lady is also very knowledgeable and explains everything you need to know perfectly. They truly are a business that will help you out when needed! read more

Right off the bat you can tell that the employees here are genuinely interested in fixing your vehicle without trying to scam you. My truck was finished ahead of schedule for a fair price. Shout out to Jeff! read more

Great people to work with! Very honest and very knowledgeable. Would highly recommend anyone to this place!

Can't speak highly enough of this place. Brought my old beat up Honda Pilot here a few times, and they have gotten me in quickly, repaired the car and I think the prices are fair! Will continue to be my primary place for car repairs. read more

This place is great! Beth was super helpful after I had taken my Tacoma to Midas and they told me I needed a bunch of repairs! Turns out I only needed new tires and an alignment and they got me an excellent deal! And saved me a ton of unnecessary money! They are very knowledgeable and got my truck fixed! Very pleased with this auto business! Highly recommend read more

Solid work from solid, honest people! These folks actually care about their customers and it shows in both the quality of work, and the way you're treated in the office. I was on a military move from east to west coast in the middle of a heat wave with a ruptured AC hose. Our animals were absolutely dying in the car and could not have made the trip across the rest of the country. I had a very limited time to be in Groton and they understood that. They rush ordered two parts from two separate suppliers to ensure one of them made it in time. When one of the bolts broke off of the condenser during the repair, they could have just pulled a replaced the condenser. That's not what they did. I saw this man slaving away in the heat, dripping sweat, pulling the bolt out and retapping to avoid having to change out my condenser and potentially tripling the price. They knew what I was doing, where I was going and that they would probably never see them again. They could have easily taken advantage of my situation, but they did exactly the opposite. They made it their mission to to help us, and they were going to make it happen...while balancing a more than full workload of other customers. We were back on the road ahead of our deadline and I can't thank them enough! This place has a solid reputation for a reason and their people have values that seem to be all but lost in todays auto repair world. I could never recommend them highly enough! read more

This business exceeded my expectation my a mile. No. Many miles. These folks did exactly what someone would want if someone would ask them "How would you describe the perfect car repair experience?" They had my car fixed, far sooner than I expected, with no surprises. It could have been bad for me, but they assessed, did what needed to be done and I was really happy with the work and the cost. I actually got "fair" and "fast" in the same deal. Highly recommended. Really awesome communicators, great work down quickly. Two thumbs up. read more

I recently brought my 2007 Corvette Z06 in to Karns Auto as it was misfiring. After speaking with Beth (who is cool as they come, polite and courteous) and explaining her my situation, she got me on the schedule. My Corvette does NOT see rain and it was supposed to rain the day of my appointment. Beth and Jeff assured me that my Z06 would be left in the shop overnight. I brought my Z06 in the evening before my appointment and Jeff said he would take a look and see what it may need and that he would stay late if he could get the parts. Approximately 20 minutes later, Jeff contacted me and said my Corvette was finished. Customer care and service? Yup. At its BEST! Jeff, Beth and crew are the finest as they all know how particular I am about my Corvette. Jeff is honest and cares about his customers. He made me a happy kid that day and I didn't have to drive my Z06 home in the rain the next day after my appointment. Jeff is honest and treats his customers with respect. CLEAN shop and tidy property. I don't take my Corvette to any place else other than Karns Automotive. NO place better than Karns!! read more

Karns Automotive Center - Auto Repair Near Me - Groton, Connecticut

Best auto center around! The people here are so friendly and honest. They always have fair prices and finish the work on my car very quickly! Highly recommend. read more

In the past Karnes has provided excellent service, but since day one I've been having issues with a check engine light. They addressed all the other small issues but my one major complaint about the light. Last time I had it in they held it for over 3 weeks and still did not address the problem. Just took my truck to another mechanic and he found the problem in 20 minutes. Unfortunately I will not be able to hold on to this vehicle any longer.Something that Karnes should have been able to tell me. Instead they nickel and dime me and keep me coming back only to say they "took it for a ride" and couldn't figure it out. They said take it to the dealership if it continues. Really? Never again guys. They have one less loyal customer now. read more

Fantastic place they treat u like family and they mean it too and they stand by their service

What is the #1 quality you look for in an auto repair shop? Mine is honesty! Having to relocate every few years, it's tough to find a trust-worthy shop, but I gave Karns a try due to their location.....that was 3 years ago and now staying in CT, I will take my 10 year old H3 no where else! Jeff is super honest & their staff is professional/reliable/friendly/punctual and most importantly.....HONEST! I highly recommend Karn's!!! read more

They do great work and have excellent customer service but they are a bit steep on price. If you want it done right and on time go there. If you want it done as cheap as possible, dont. read more

Probably the most honest group of mechanics I have met. Took the truck in on a Friday the changed my upper control arm. Turns out that it was not the problem. Monday they figured out I needed a new strut. Changed both of the out and did it fast and at a great price. The truck is better then ever. They did not even charge me for the first uppper control arm change. These guys embody honesty and have amazing customer service. They just earned a customer for life. Thanks Karns. Much appreciated. I will refer you guys to everyone I know that needs any automotive services. read more

Karns has saved my butt more than once. I trust them to do it right and for a fair price. I had them fix an axle seal, fix brakes, and install a new muffler. Only thing that wasn't perfect was the muffler and Jeff made it right with no extra charge. read more

Great service, very honest and very professional. Brought my car here to have it checked out. He fixed the problem and also checked other things to let me know what he saw. You let me know the cost to fix if he did it and put absolutely no pressure to have it done there. Makes you feel completely at ease and is very professional and accommodating. read more

Jeff is straight up with you. Tells you what you need done completely and what you need done to get back on the road. Never tries to push you to the more expensive route. He is genuinely interested in getting your vehicle fixed and not just making money. Now with that said, his price is a little higher than say, Midas or Meineke. But the job will be done right the first time. I highly recommend. read more

Had some mechanical work done to Volkswagon Jetta. Front brakes needed replacing and requested transmission evaluation due to low-gear slippage. Competed brakes quickly and stated there was nothing wrong with transmission. Indicated that their test drive was too short and that they should drive the car for longer duration. Finally felt the low-gear slippage and stated they would determine estimate of parts and labor and get back to me. The vehicle was taken from shop as it was needed. Never heard from them and had to call repeatedly for estimate. But he time it was provided, decided their focus was to repairing vehicles that required relatively quick and easy repairs- higher turnover equals larger profit. Brought the vehicle elsewhere. read more

Limped into town with a leaking water pump and few good options to make it to NH to pick up my wife from a trip. I couldn't believe how accommodating the team at Karns was! They had me back on the road in less than 3 hours with no prior notice and no reservation. Work was done professionally and correctly, quality parts with exceptional customer service. I even caught them refilling my washer fluid reservoir! read more

Can't say enough about how great this shop is! Jeff replaced a leaky exhaust manifold on my truck. Within a month the new manifold warped and began leaking. I called Jeff and explained the situation, he quickly rescheduled a followup appointment and replaced the defective part. He and his staff stayed late to ensure that the job was complete. Pride in workmanship, great customer service and a work ethic second to none. If you are in Groton and take your vehicle anywhere else for service..... You're screwing up! read more

Stopped in once my check engine light popped on. Dan, I believe it was, (maybe Dave) happily checked it out and reassured I was safe for my travels back up north. Although brief, amazing customer service for this stranger to these parts! read more

BIG thanks to the guys (and girl!) at Karns automotive. I got my car stuck on a median in a snowstorm, after which it started doing the "wobble of death" on my way back home to RI. A Groton local recommended the place, and they were kind enough to fit time in their busy schedule to take a look at my car on the spot. They took some snow out from under my car and it is now running great. Would definitely bring my car here again if I lived in the area! Awesome staff, awesome service! read more

Awesome service!!! Fixed our truck as promised. Great communication and bill was exactly what they said it would be.

The Karns across from base is amazing. It took a little while for my van to get fixed buy I was okay with that. They were really busy but know what they are doing. They didn't degrade me because I was a woman asking questions. Jeff is awesome and searched for a clock spring for my van which he wasn't able to get but he took the time to actually look which is a plus in my book. Very friendly and nice. They aren't open on weekends, which is fine because I'm pro family. Awesome job. Thanks again! read more

The crew over at Karns is nothing short of phenomenal. Anything I can't do myself I bring to them, and they perform minor miracles on a regular basis. They get the work done right, they charge a fair price, and they love what they do. It's a winning combination. If you need it done right, bring your vehicles to Karns. You won't be sorry. read more

I can't say enough about Jeff and the service he has provided my husband and I! Jeff always fits me in for the small things and lets me know right away what my cost and wait time will be! Honest and quality work is provided and we have been nothing short of satisfied! Thanks for the great work Karns Crew! read more

Friendliest staff ever! Fixed my Chevy very quick at a fair price. I will always go to them.

The shop on Mitchell St. stay away! I wanted my front calipers rotors and brake shoes and 1 brake line changed along with my shocks. I was quoted $850. I picked up my truck he told me I didn't need shocks but he had changed 2 other items that I did need. And the cost would be $1000! Stay away! read more