After a referral, I scheduled an appointment via their web site. The place was packed even with an…read moreappointment. I had two to three people in front of me. (The line was worse later.) The team member examined the tire and suspected a puncture. The waiting room had a refrigerator with bottled water, so I helped myself. Seats lined the main area, and I never observed anyone having to stand. A bathroom is present. I was surprised to hear my name called by a technician versus an associate. I was sent on my way with a patched tire at no charge. I will definitely consider having Discount Tire replace the tires in the fall.

The service was super fast. They put four new tires on my car and I thought maybe it was a NASCAR…read morepit crew. But what I really have to say is how friendly and polite all the employees were. I was very impressed.

Family owned & operated,King 's Tire is the only place that I go when I need a oil change or I'm…read moregetting tires.These guys know exactly what they're doing & they good at it.If your looking for to get your oil changed or you need tires,Kings Tire is the place to go!!!

I have brought my car to this tire shop whenever I have a question about "tires". And every single…read moretime, they are soooooo nice, honest, and very professional. It is not too many places that offer ALL 5's for doing business with them but King's Tires over exceed every time!!

I stopped by Sam's Club Tire & Lube to order new tires. When I arrived, there were no staff members…read moreat the counter and no one at the cashier area, even though the garage doors were open and there were no vehicles being serviced. It seemed more like a lack of attention to the front area rather than being busy. I did have to track down an employee who was inside the garage space, which requires a code to access. I knocked on the window a few times before he noticed me. Once he realized I was there, he took great care of me. He was helpful, attentive, and made the process of selecting and ordering my tires smooth and easy. Overall, the service itself was good, but there definitely needs to be more awareness and presence at the front counter so customers aren't left waiting or wondering how to get assistance.

Restroom is very bad (men's) Waiting on rotisserie chickens…read more Why The second cooker is broken

Got a leveling kit on my 2024 ram rebel and it hasn't rode right since. It shakes pretty bad…read more Took it up there for them to tell me "oh yea those bds suspension levelers we have lots of trouble out of those" well thanks for letting me know that after the fact. Anyways took it up there so they could feel the shake and they couldn't feel anything even tho I showed the video of my gym bag shaking like crazy as I drove. Learned from that one. Let them do my tires on last truck and that was fine but the suspension work doesn't seem great at all.

These guys are professional fast and fair Best tire shop in…read moretown . I needed tires bad . I went with Toyo RT 20 /285 . They look great and ride amazing thanks Uncle Sam

A story with a great ending. A week ago I had an over heat in my Ford Explorer. Recovered on it's…read moreown, but I decided to take to Express, get an oil change and have them put in a new thermostat. The tech there was very knoweldgeable and courteous to the max. Finished up, paid the bill and left only to have it over heat a couple of miles down the road. Turned around, took it back and the saga of troubleshooting began. To make a long story short, after several parts (over a period of days) were changed the tech figured he might have gotten a bad part. Changed the thermostat out again and fixed the issue. Now they could have hit me up for additional troubleshooting, but the answer when I asked what I owed was, you paid for a thermostat. We had a bad one out of stock and that has now been replaced and you owe us nothing else. I have been a mechanic over 40 years in aviation. Bad parts happen and can drive you crazy. The tech at Express was open, honest and kept at the issue until it was resolved. I could not have asked for better treatment and will return for my routine maintenance in the future.

I had two visits. The first one I requested the tire be examined to be patched. They filled up…read morethe tire. I was back in two days. I ended up sitting in the line as if I was getting an oil change. Once I pulled up, I stated I was not popping the hood, I told the first person I was there to have the car tires examined as now a second time was low. The vehicle was pulled around back and after a wait I was informed that their technology could not patch a tire with its tread depth. They referred me to two other businesses. I requested topping off the tires, which they did. On both visits, staff was cordial.

GATEWAY TIRES YOU ROCK!!!!!! I am a customer who have had my…read morebrakes done, tire change and air check on several of my vehicles at Gateway. My car broke down and I had to walk across Interstate 55 from Southaven to Horn lake to get home. It was hot and humid. As I was walking by I politely asked the employees inside could I charge my phone and they said , "Sure you can" They also offered me a ride home.I ask them to take me to a nearby car rental so I could rent a car. THANKS GUYS...

I'm beyond disappointed with the experience I had at this location. I've been a loyal customer for…read morea long time and don't go anywhere else but here to get my oil changes. Because of that, I trusted them to take proper care of my car -- but this visit completely broke that trust. After they worked on my car, it suddenly started leaking oil severely -- something that was never a problem before. What's even worse is that they admitted they knew my car had a severe oil leak but continued to work on it anyway. Their own policy clearly states that they are not supposed to perform services on vehicles with severe oil leaks or similar mechanical issues until those problems are repaired. By ignoring that, they made the situation much worse. Now my car is leaking oil so badly that it's unsafe to drive, and they want to charge me around $600 to fix the issue -- a problem they caused by continuing to work on a car they should've refused service on. When I confronted the manager about it, he was snarky, rude, and completely unprofessional. He showed no accountability or concern and even said that he "wished he never touched my car," all while admitting they knew there was a severe oil leak. Yet they still took my money and tried to take advantage of me -- clearly assuming I wouldn't question it because I'm a woman. This entire experience was unacceptable, dishonest, and unethical. I expected better from a place I've trusted for years. If they had followed their own procedures and treated customers with respect, none of this would have happened. I strongly recommend anyone considering service here to be extremely cautious. Ask questions, get everything in writing, and don't let them take advantage of you. I'll be reporting this to corporate and taking my business elsewhere moving forward.

Was able to detail the problem over the phone, set up a drop-off time and was given a spot on time…read moreto receive service. These ppl know what they are doing and even offer cash payment discounts! Very high value-honest service. I had a problem with another shop because I was specific on the fix as I know cars quite a bit. They're busy often, but better to get it done right!!!

Oil change and calipers, fast,efficient and trustworthy. Place is clean, employees are professional…read moreand take the time to explain any questions. Been her a couple of times. Highly recommend this place.

Customer service is terrible, guy was very rude for no reason, girlfriend just asked a simple…read morequestion about a time estimate, and he made a big deal about it.

Awful employee who refused service to me with an ESA and chased me down from the car bay to inside…read moreto inform me that no service to be provided to anyone with any service animals with them. Did provide the solution of not having any type of service animal if you wanted to be served within this location which is in direct violation of federal law and was advised that documentation proving same was on my person. Reported this to corporate and waiting on an answer. Was advised by the pep boys manager Charleen "disappeared" from work after kicking me out and therefore never was educated on being ADA compliant. Still waiting on a response since I had ordered my tires and services before arrival. Go to the park ave location in Memphis! They fixed my vehicle and even greeted my pup with open arms.

Got a flat tire during a road trip. Pulled the car in, and they patched it up in less than 5…read moreminutes and I was back on my way. Super friendly and fast service.

From the owner: We are here for you. Our business open to serve and help you. New or used tires , oil change ,…read morebrake job , tune up , muffler , new and used parts . Our staff have great experience and best customer service. COVID 19 safe place