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    Katanas

    4.0 (2 reviews)
    Closed 12:00 pm - 10:00 PM
    Updated 3 months ago

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    2 months ago

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    Hibachi Japanese Steak House & Sushi Bar - Samurai Dinner

    Hibachi Japanese Steak House & Sushi Bar

    2.4(82 reviews)
    4.4 mi
    $$

    Really great and local spot for hibachi! The salad dressing is always a hit and you can't go wrong…read morewith any of the combo items- me and my guests typically go for steak & shrimp or the steak & chicken platter with double the rice. Very entertaining hibachi chefs! They always do the flaming o ion and will play a couple pranks through the show. Never had a bad experience with service here- just call before you go so you know if you'll be waiting for a table to fill. *covid update: dined here a few months ago and the chef would cook with his back turned towards you. I'd call and see if they are back to normal dining or not because it's kind of a waste if you can't see the chef.

    This restaurant was unfortunately a major letdown tonight. From the moment we walked in, the…read moreexperience felt disappointing. The front entrance looked outdated, and there was a noticeable musty smell. The interior felt old, worn, and far from inviting. While we were seated promptly, the service quickly went downhill. Within two minutes of sitting down, the attendant rushed us for our order without even asking if we wanted drinks. The entire experience felt hurried, as if we were an inconvenience rather than paying customers. Midway through dinner, we were handed a takeout container without being asked if we were finished eating or even wanted one. Shortly after, the check was dropped off without anyone asking if we needed anything else or were done with our meal. From arrival to leaving, we were there only about a 40 minutes and not because we wanted to be. To make matters worse, when I presented a coupon, I was told it could not be honored because I supposedly needed to mention it before ordering. However, nowhere on the coupon did it state that requirement. That interaction felt unprofessional and unnecessarily argumentative. After payment, there wasn't even a simple "thank you." Had I not been dining with a friend, I honestly would have reconsidered leaving a tip. As for the food, it was just okay, but overly salty as expected. The drinks were disappointing and felt like a waste of money. I'm sharing this as a caution for others. Based on tonight's experience, the service and management standards seem to have seriously declined.

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