Snarky, rude and poor customer care…read more There is a sales woman with brown long hair and light eyes who was unapologetically rude and ruined her own sale. My husband was carefully replacing a few socks that my daughter (3yo) had disturbed from their place on display. The saleswoman started to wave her hand frustratedly in my daughter's direction, while repeating "could she NOT! Could she NOT!" Lady, she's 3! And it was being refolded and replaced. I hope the owner knows that I walked OUT. I was planning on spending several hundreds of dollars but, because of that poor attitude, why would I support a brand that hires staff like that?!? When my husband told the woman that this was unacceptable and he was replacing the items to their original place and folding them, she proceeded to tell him to "get a grip sir!" Staff training on customer care is lacking and should immediately be addressed!

Stopped in just to peek at some cute shoes I saw in the window not expecting to leave with anything…read moreand of course I walked out with a new pair on my feet! Such a wonderful selection of very comfortable shoes! The two women in store were so helpful and lended a hand when my indecisiveness kicked in. The purchase was quick, easy and secure. I will most certainly pop in next time I'm in two to grab another great pair!

My favorite store in Great Barringto. They always have cute things that you don't see elsewhere…read more Original and interesting clothes and jewelry that are very much in style. Plus it is locally owned.

I also had an issue with a pocketbook at this store. I purchased the pocketbook before Christmas…read morebecause I thought it was something my husband could wrap up for me . I started using the purse shortly after Christmas and while away on vacation during the week of Jan. 19-26 the zipper broke. Not only that 3 out of the 4 handles started breaking. When I returned from vacation I brought to pocketbook in to show the owner he said oh we can fix that. Then I showed him the handles. He said I'll have someone look at it and call you back. He did call me back about 10 days later and said my purse was ready. When I stopped in to get it the zipper had been repaired but someone had just put some glue on the straps. I said how long do you think that's going to last? And his answer was something like I don't know how much stuff you put in your purse. I also own a business and if I treated my customers like this they wouldn't return, just like I'm going to do to his business. He sells expensive , cheap pocketbooks and doesn't stand behind his products. Buyer beware!

I went to Brown's Emporium on Tues, Oct 6th. I purchased a pair of shoes. The lady who helped me…read morewas Kate. She was very nice and helpful. When I got home and took the shoes out of the box I noticed several scuff marks on the shoes. I called and spoke to Kate. She said I could bring the shoes back. I brought them back two days later. The owner informed me that shoes would've never left her store in that condition. In other words - I must've scuffed them. I explained that I hadn't worn them, so couldn't possibly have made scuff marks. She said maybe they got scuffed in the shoe box. What? That doesn't even make sense! Her Customer Service is lacking and I wouldn't recommend them to anyone. Needless to say they've lost my business.

The customer service here is so good. On a busy Saturday with several customers in the store, they…read moremade time to measure my feet (because I hadn't realized my shoe size had changed with age, just that my feet hurt) and pull several styles and brands until I was able to walk away in comfortable shoes I really like. I was not treated, even remotely, like a fussy customer. The owner is great, and so are her staff. Great shop.

My friend and I popped into this store as we both had it bookmarked. It's a very cute, upscale…read morestore, selling beautiful home goods, coffee table books, and a smattering of clothing and shoes for both men and women. The staff was friendly and my friend and I loved how curated the store was and we will definitely come back again the next time we visit the Berkshires!

love love love great designs,,.. great service... willl be back for more! Cannot wait to see all…read morethe new winter designs,... thank you Leslie

In Lenox to celebrate our anniversary and we were window shopping. Happened upon Shooz and what a…read moredelight. Fun shoes, funky and spirited handbags, and in a small selection of tasteful jewelry made the stop a delight. Bought a pair of shoes, got back home and noticed we happen the wrong size. Called and talked with Ann and discussed what had happened. Shipped back the wrong side and walla had the right ones two days later. Highly recommend the shop and will add it to our must pop in next time in Lenox. Thanks again Ann much appreciated.

We went into this shop a few weeks ago and were so impressed with both the selection of shoes and…read morethe service received. I purchased one pair of shoes in the shop and ordered another pair through them. Their service and communication has been phenomenal. I will be sure to visit next time I am in the Lenox area . I am very impressed.

Great clothes - great service- high quality materials and beautiful designs- suitable for young…read morewomen and older, cool ladies who like contemporary styles.

I simply cannot say enough about the incredible customer service that I received from Mercedes at…read moreGlad Rags in Lenox, MA! I have shopped at Glad Rags both times I was in Lenox while visiting the National Shrine of Divine Mercy. In late November, my husband and I accidentally left my winter coats (including one I just bought at Glad Rags) behind when we checked out of our rental unit. I called Glad Rags to ask for help and boy, did I get help!!!! Mercedes drove to our rental unit in a snowstorm to pick up my coats then boxed them up and shipped them to me, saving me a substantial amount of money since their rate was much less than I would have paid for a service to do the same. I was so grateful to receive my new coat in time for a wedding on December 6th! Also when I bought the coat, the owner and employee made sure that the minor alteration they suggested to move the snaps would indeed work and not cause any mark on the coat! If you are interested in "top notch" customer service, be sure to visit Glad Rags when you are in or near Lenox, MA! You will not be disappointed!

This recently opened gem of a store is wonderfully merchandised with a carefully curated selection…read moreof home goods, women's clothing, and apothecary that is frankly my perfect store. The moment you walk in the smell of the beautiful candle burning transports you to a holiday. I purchased several small items for myself and picked out the perfect present for my sister who has everything.

We arrived in Hudson and realized we had forgotten our clothes for the wedding that we were there…read morefor. We ran in with 45 minutes to spare, and they outfitted us so kindly and so patiently. What felt like a disaster turned into a very pleasant experience.

Another Hudson gem. Great quality American made items. Owner on site and very personable!read more