I have also been a patient of this doctor for over 2 yrs. Yes, they usually dont answer your calls and sometimes they do like all places. Yes, they are constantly changing staffs. No, i have never ever heard a doctor yelled at a patient before, instead all I hear is chit chatting and laughing with his patients, and he also gave me some sample products for my face. The doctor never makes you wait, usually its the staff fault for not notifying the doctor that you are waiting because it has happened to me on many occasions. You just have to remind them. Also the doctor might seemed like he's taking a break on his computer or running outside for a break, and making you wait, but he's actually looking up infos for or checking the pharmacy next door for his patient. I have asked him about it. I think he's the best doctor I have had so far out of my past 3 doctors who were old and putting on a fake smile. read more

My mom has been waiting over two months for medication and she still has not received it. The lack of communication, organization, and follow through from this office has been extremely frustrating and concerning. I have personally had to contact the doctor's office, pharmacy, and insurance company repeatedly, made countless phone calls in an effort to get this resolved. I even had to go to the office in person and contacted the pharmacy myself after being told the office had been unable to reach them for days. What made this even more frustrating was being told that the office did not have my mom's pharmacy information, despite the fact that I had previously called, emailed, and my mom personally came to the office and provided the pharmacy's phone number to the office. As a family member advocating for my mom, I should not have had to coordinate every step of the process just to obtain medication. My experience with Julie at the front desk was also extremely disappointing. I felt she was rude and dismissive, and during one interaction, she called me "stupid" while I was advocating for my mom. I found that completely inappropriate and unprofessional. I am not someone who likes leaving negative reviews, but this experience has been incredibly frustrating. Patients and their families deserve better communication, respect, and follow through when it comes to their healthcare. Based on my experience, I would not recommend this office. read more

I don't usually leave reviews but my experience with Dr. Scott Tran was so bad that I feel like people should know before trusting him with their health. 1. Allergy Test Request: I specifically told him that I'm allergic to seafood, nuts, and eggs. I even mentioned that I accidentally ate shrimp recently and wanted to get an allergy test for confirmation and reassurance. Instead of helping me, he just brushed it off and said, "Oh you're allergic if you feel something, no need for a test. Are you sure you ate fish? Maybe it's something else you're allergic to." Basically gaslighting me -- even though my medical record already shows I've had an allergic reaction to fish sauce before. How hard is it to just order an allergy test? 2. Eczema (Lifelong Condition): I've had eczema since I was born. I went in with obvious flare-up symptoms: dry, flaky, itchy, white skin. I asked for a stronger prescription (hydrocortisone 2.5%) because the OTC 1% wasn't cutting it. I saw this guy FOUR separate times: 1st visit: He misdiagnoses me with keratosis pilaris (wrong). 2nd visit: He finally says it's eczema but claims that if I just moisturize and take cetirizine (basically prescription Zyrtec) it would "cure" my eczema. Which is absolute nonsense. 3rd visit: He literally frowns at me, asks me why I'm even there, and dismisses me in like two minutes. 4th visit: He finally caves and gives me a referral to a dermatologist. Now let me emphasize -- his office is always empty (literally maybe two people max in the waiting room) but somehow it takes 45 minutes to an hour to be seen. Then when he finally sees you, he barely spends more than 2 minutes in the room before dismissing you. If he's going to make patients wait that long, the least he could do is actually address the issue instead of brushing it off every single time. After the 4th visit, I switched him out as my PCP immediately. Saw the dermatologist and guess what? I DO have eczema, no, it does not just "go away" with cetirizine, and yes, I did need a steroid cream to manage the itching and flare-ups. Also, Dr. Tran confidently told me that using hydrocortisone could make me "turn albino." My dermatologist flat-out confirmed that's completely false. Overall: This doctor has a serious ego problem, dismisses patients, gives incorrect advice, and acts like he knows it all when he clearly doesn't. If you actually want answers and real medical care, don't waste your time here. read more

If I could give the office 0 stars I would. The front office is terribly unprofessional. My insurance has assigned me to this office and it has been over a month but they still refuse to make me an appointment. They have had my medical records for over 3 weeks and continue to make up excuses as to why I cannot be seen by the physician. I went in person hoping to resolve any confusion but still got no answers, only excuses. While waiting I overheard another patient argue with the office manager about being overcharged for a service and she could not explain what the charges were for. It seems like there are a lot of issues with this office and if this how the physician allows his office to be run, I highly doubt the quality of care will be any different. Avoid this office at all costs. read more

Usually don't write reviews but the 1 star ratings still reign true. I haven't even been seen by the doctor yet (been trying to make an appointment for 3 weeks) and the lady who answers the phone is extremely rude and unprofessional and has no sense of customer service. For some reason they don't want to schedule an appointment for me regardless if they have my medical records or not. And then they tell me the doctor doesnt even prescribe basic anxiety medication.... Excuse me what?? They literally argued with me over the phone because i was asking for help and trying to get them to refer me to someone who can actually get me a refill on my medication. They've been no help whatsoever and dont care about their patients old and new. Please go somewhere else and dont waste your time here. This place doesn't want your business. 0 stars! read more

I wish I could give 0 stars. This place is soo sketchy. The doctor and asian lady gave me bad vibes. You're better off finding a different doctor. read more

I am going to keep this short and simple. They have absolutely no professionalism. I work for license clinicians and I understand that providers should be client centered. They should be empathetic and be considerate to how they inform their clients or patients in this case. I have disclosed that I have anxiety and depression symptoms. Disregarding that fact, i received a phone call that triggered my anxiety attack and it had affected my mental health. Medical providers should also keep their own bias opinions to themselves and not judge patients about their life choices. You are there to provide "advice" and clinical help. Judgments should not be added. read more

Rude staff, I would not trust them or give them my business. Unprofessional on the phone .

This is my family doctor, since I moved here from San Diego; who I would expect to give me routine check up. But, but there's a big problem: I can not book an appointment to see the doctor for 3 years. Whenever I tried the assistant said she will call me back but never did. I became suspicious that there's no doctor there. Since COVID is almost over. I am looking for a new one. read more

Not happy with this place. My wife goes there. I went for a 9 am blood test. I was the second person there. Once the door opens a rush of people hit the door and I became number 10. I figure no biggie I have an appointment. Yeh right. An hour later I walked out. Still two more people before me. I'm there for a blood test. Why does it take so long for a blood test. Will never go back. My old Doctor sent me to a blood place that opens at 8 and I'm out by 8:15. Lol read more

Patient Beware!!! Worst doctor visit i have ever had. The office help was unknowing how to help. Wait was long due to paperwork. When I saw the doctor it felt like he was treating a child. I came in for skin irritations and a rash. I came back two weeks later with no results of what he prescribed and he refused to listen to what my comments were. He is not a listener nor is he qualified to treat skin irritations. I can't imagine if I had something life threatening. Office was not clean...they need to get their windows cleaned! Look for it if you decide to go there. Would not recommend to an enemy! read more

I was an old patient here, and thank goodness I stopped going here. In retrospect, there are so many things wrong with this office. I wish I could give this place 0 stars to be honest. 1. Appointments mean nothing here. I would schedule early appointments for fasting blood draws as everyone does to ensure they can eat lunch. Even with an appointment in the books, I would end up waiting hours. It is ridiculous. What is the point of appointments then? 2. Co-payments are collected wrong. I would be overcharged for co-pay and told a random amount of money that seemed to constantly increase and stated it was to "help me meet my deductible." 3. For any little thing, they will ask you to come in for a visit to charge you more. If you want to hear your blood results, they ask you to come in, pay the large amount of money, wait hours, tell you your results, and let you leave. I had to get forms done for college regarding my immunizations, they asked me to come in just to fill the forms out, only to charge me a ridiculous amount of money. I, myself, work in a medical office and know this is completely unnecessary and just done to charge unnecessary amounts of money. TLDR; Avoid this place if you can because the doctor is never on time and charges ridiculous amounts. read more

No stars for this doctor! I went in a few months ago for the first time. The first thing I noticed was the dirty windows. I went right when they opened so I know they didn't clean them from the day before. Finger prints were stuck on there! Small waiting room. The paper work took a bit to fill out. After filling it out, I had to wait about maybe 30min to see the doctor. Only one other patient was before me. The staff was friendly. That's the only good thing. The doctor was not! He kept asking irrelevant questions. I only went in to get referred to a gyno for my yearly womanly exam. Instead, he tried to prescribe me medication for allergies. I don't have allergies. I know this because I recently went to another doctor then my insurance changed. He wasn't yelling at me but he was raising his voice and getting irritated. I wanted to get out! Then when he Asked about my last physical and I didn't know the answer to his Question, he made me feel stupid. His tone is rude and he doesn't listen to his patients. Sadly, he's the doctor I want assigned to. I'm hoping to change that. I wouldn't want to go to him if I had a real emergency. read more

I really like Dr Tran, all the nurses & staff here. I was a reluctant & sceptical new patient after my insurance caused me to lose my Dr of 19 years! But i am so thankful that Dr is very thorough & takes time to listen to & address my concerns & conditions! The wait times can sometimes be so annoying, but knowing it's because he doesn't stick to a "15minute per patient visit" time limit & gives each patient their attention when they're with him, makes it a little easier to handle the wait read more

Terrible doctor and office. The only great people in the office are the medical assistants. I waited over an hour to see the Doctor. Another day, it took an hour to read a simple TB test (it takes literally 2 seconds to do so). I came in another day for a required second TB test for my school and it took an HOUR AND A HALF to see the doctor. They did not wear gloves for my TB shot and did not wear gloves when giving me a blood test. When seeing other patients, the Dr. keeps the door open and I heard everyone else's medical business. They gave me SUCH a hard time getting my nursing school requirements fulfilled. They treated me like I didn't know what I was doing with my paperwork. DO NOT GO TO THIS DOCTOR. I understand waiting time but it's unnecessary to wait an hour and a half for a TB reading. I did not have much choice of Doctors since I was not from the Orange County area. read more

No compassion from this MD, WE are all numbers to him. He has a contract with Caloptima, he does as they say. AND I know the pharmaceutical Companies give him something for FREE. I also got offered allergy medicine. I'm definitely filling a complaint with Caloptima regarding this MD. Don't come here, the MA's are great, but it's a revolving door for them none of them stay. read more

Doctor S. Tran and all the nurses and staff here have been incredibly kind and patient in helping me and my mom with our health and having a doctor's office literally 5 minutes from where you live is not too bad too! The receptionist (I forgot her name) is so sweet and so helpful tryna answer all of our questions and tryna schedule us the best time as possible. Jenny, the nurse, is so nice and so helpful with all of my needs especially since I'm deathly afraid of needles and blood and has went above and beyond to make sure I am comfortable and that I don't faint after each test lol and the doctor himself is also incredibly helpful and informative and will straight up let you know what's up unlike some other doctors that kinda beat around the bush and kinda sugar coat stuff so it doesn't sound bad. He's kinda quick so if you have any questions at all, ask asap! Scheduling an appointment is recommended because walk ins can take a while depending on the time you come in but sometimes you may have to wait a bit if you still schedule so plan ahead or get the day off. I, personally, do not mind the wait since I usually schedule days off from work for the doctor and the have a really comfy seating area and they're always playing some movies to help the time pass. Get checked up regularly for a longer and healthier life :) read more

This place is horrible. I am a patient with this office for years. one time I came back after a week see doctor for a question that I forgot that when I was there a week ealier. Ridiculous, Doctor's girlfriend asked me that I have to pay co-pay $30 dollars before so the doctor would able to answer my question otherwise no way I could get an answer from the doctor. it seems like she is enjoy arguing with the customer, she don't know how to argue properly, she had to lose her fuckin' mind! and it seems like the doctor behaving was controlling by his girlfriend, he knew what we are arguing about but he just ignored. Even you have an appointment you still have to wait 2-3 hours. If I can give no star, I would. Terrible doctor's office place ever!!!!! read more

I have been coming here for years and the doctor is good but the waiting time is horrendous. If you don't have 3-4 hours to waste, don't come here read more

Worst Medical Office ever!!! I called to schedule an appointment. I waited for 2 Hours to review my results with Dr. Tran. After waiting for 2 hours they tell me they cant find my results. They are unorganized and they overbook patients. They always make you wait more than 2 hours. Switching doctors for sure. Don't waist your time read more

Have been seeing dr Scott for more then 10 years for my yearly check. Staff friendly lots of parking

This place is horrible. I went in years ago. I was waiting for my turn when a mom and her son walked out crying. The doctor told the mom that the son needs an ultrasound because there was a lump in his throat that could be cancer. I went in for a checkup. The doctor said the SAME exact thing to me. And now my sister went said the same exact thing to her. I went to get a second opinion. And I was fine. He's not a great doctor at all read more

I'd say this is a mediocre-ok experience between 2-3 stars with this office. I've had better experiences else where. The staff seem nice, they have a different person every time I went in. Definitely a wait, maybe 30 mins, 45 mins or 1 hr. It's probably better to come on the weekend. Doctor Tran runs around a lot with his patients and he's kinda throughout on what you need to do. I picked this office since it's very close to my home but yeah, they're bilingual in Vietnamese and Spanish. I don't have anything serious so I'll probably stick with him unless I move very far away in the future. read more

When I first went to Dr. Scott Tran, he tried to prescribe me antacids and allergy meds, which I did not need. So I refused them-which pissed him off. He said my thyroid hormone levels were low but not treatable. I told him about my symptoms of depression, which is common in hypothyroidism and he told my husband in front of me that he felt sorry for him that he had a wife that was depressed. I later got Kaiser and my doctor wondered why I wasn't previously treated because I was so symptomatic. I went as a walk in because of an ear infection. Dr. Scott Tran said it wasn't an ear infection. He said it was TMJ. He proceeded to tell me that he was an internal medicine doctor and that treating my problem would be below him. I had to go to the ER and the doctor there said that it was obvious that I had an outer ear infection and prescribed me antibiotics. He will try to prescribe you meds you don't need, he lacks empathy and is judgmental. He does not care. Period. read more

Worst place I have ever been to. Wasted 3 hours to see the doctor. He advised me to take the HPV a b and c shots. Just in case I go out of the US. So I asked him is it covered in my insurance. He assured me that it was. So I told him.if it's covered then give me that shots. After that was done. I got call from the dotocs office a week later. They said my insurance didn't covered the shots so I have to pay them 100$. I told them that wasn't my fault. After that they said just come back for a visit so they can work something out. I did, this time the whole waiting room was full so I had to stand. The moment they saw my name I was first in line. They said owe them 100$ I still said no. It wasn't my fault. Then they said if you aren't going to pay then you are not our patient anymore. A few more arguments came up which involved the police. And that was the end. Now I'm looking for a new place read more

One of the review is right. This clinic doesn't give a damn about their patients. Left messages more than 5 times and no one bothered to return my call. Dr.Tran used to be a great doctor with compassion but the last time I was at their office he was rushing and didn't seem concerned about my illness. I suggest you look for another doctors office because this place is a mess. read more

Super unorganized office. Horrible wait times. Just don't come here, period. They'll have you waiting for hours on end and the staff is super unorganized, they don't know what they are doing. I don't know how they are still in business. As for the doctor, he decides what you have and what is wrong with you, because whatever you tell him is unqualified. He will probably tell you that you have thyroid cancer read more

I have been a patient for over 2 years. In that time the staff has changed literally a dozen times. It is impossible to get a message to the doctor. They never and I mean never return a request from the pharmacy to refill a prescription. Frequently, no one is there to answer the phone during business hours. If you leave a message, it is returned maybe one out of three times. The only doctor, Dr. Tran is never busy and yet he is never on time. No matter what time you arrive even when you are the only one in the waiting room, he still makes you wait half hour at least. He once screamed at me and I didn't have any idea where that came from. I asked for an EKG and he didn't think I needed it and the next thing he just lost it. I have had dozens of doctors in my life, but I have never had a doctor get red faced with veins bulging at any time for any reason. He seems confused and not focused over the last six months. He rarely if ever asks relevant questions. Time and again he would try to push pharmaceutical samples of things you don't want. Most recently and the impetus for this review is I was in a medical crisis but not necessarily something I wanted to call 911 about or go to the ER. I called during business hours and his staff was not there. I left that message 6 days ago and it is still unreturned. In summary, it does not seem to be in one's best interest to be under his care and I am moving on. read more

If I could give this place no stars would worse dr office ever!!!! Where do I begin if you wanna wait 2 hours plus even with having an appointment. If you care for your life and health this isn't the place for you. Terrible office staff doesn't know what to charge you. If your not aware of your copays or insurance you will get over charged here.terrible office manager Julie I can't even begin to say how terrible this Lady is complete liar and tried tell me she told me of outstanding bill 3 times. I never got a bill and she told me once day I came into the office which I happily paid no problem. Never will I step foot in here I can't believe people actually go to this office dr is no good. I complained about trouble breathing he automatically said oh stress depression. Thats when I went to a real dr did tests and confirmed a health problem and no depression or stress. read more

I hate everything about it they made me work my ass off for 4 days and didn't get paid this people sadly like to exploit their staff, they be changing staff every week because they tell their medical assistants they will be on training for a week with out pay, and at the end they tell you wont be getting hired for no reason at all. stupid people, and Dr talks shit after every pap check, of how smelly it was and stuff I find that very disrespectful and unprofessional . well that's my comment . read more

My parents and siblings have been going to this doctor for many years, and I switched over about 2 years ago to him too. The doctor himself is fine, he may seem rushed at times but there is also usually a long line of patients waiting to see him. Expect to wait 1-2 hours before you see the doctor. My family's main issue is with Julie, who is in charge of any applications (MSI, etc.) She charges $ to help you fill out and submit applications, but does not really follow up with the process unless you come in to question or complain about not hearing anything for months- unprofessional. Feels like they are more interested in taking your money than actually helping you get services. A shame since the doctor himself is fine, but the way the office is run makes you feel like they don't really care about you. When I had insurance through work, it was fine since I didn't have to deal with Julie at all. But with my change in work circumstances this year, the interactions with Julie during the application process is enough to make me ready to switch doctors when I get my regular health insurance back through work again at the end of the year. read more

Terrible !!!! Don't go this doctor. His office is not working. They don't care about how long you are waiitng. you can make appointment easy then you waste your time. They lost the files, the results...If you know someone in office, you may come early. read more

dont go there ~~~~ no way ~~~ pick another doctor ~~~~ i have been a patient there for about 5 years and i just kept putting up with the terrible way the doctor and staff treated me ~~~ i went in for a ekg for my surgery and they told me to come back in a couple days that they didn't have time after they called me to come in at 3pm it was 5pm when dr.scott tran told me he didn't have time and i needed to shave myself so he could do an ekg. so i went and bought razors next door and went back and he said no i dont want to do it today. he said come back in a couple days and i;ll mark you and then you can shave yourself...... what a joke the whole office there and julie the office manager ( dr scott trans girlfriend) is very mean. the staff has changed about 20 times in 5 years ~~what's that tell ya ~~~~~~ dont go there ~~~~ beware ~~~~~ i have a blood disease and he wouldn't even order a blood test for it and only one in a million people have it ~~~~~~~ beware ~~~~~~~ pay attention to these other storys they are true ~~~~~~~~~~ beware ~~~~~~~~~~~ read more

If I can give no star, I would. First, the wait was 2-3 hours many times (doesn't matter if u have appointment). Second, the staff is lazy. My mom was having high blood pressure & felt weak. She had to lay down in the waiting room while waiting for doctor. The assistance saw my mom lying and didn't want to check blood pressure. Third, (worst of all) Doctor is very rude. He raised his voice at his patient, didn't want to listen to what patient wanted to say. His knowledge is limited, some medications he gave wrong information . My mom came there for her high blood pressure. He ended up ordering antidepressant meds, even though my mom insisted she's not depressed. Also, he said " I dont know" to most of our questions, instead of ordering tests to find out the reason. I heard he became rude after divorcing, but it's not excuse for being rude to his patients. Maybe he's the one need antidepressant. We'll change to different doctor.. read more

I was a first time patient of Dr. Tran's. My appointment time was for 3:00pm and I wasn't even seen by anyone until 3:45pm. When I arrived, the lights were off and it looked like nobody was there. It wasn't until sitting in the dark waiting room for over 25 minutes, a lady with drinks who worked there came in and turned on all the lights. When I finally saw Dr. Tran he was very short and abrupt. Overtime I went to ask a question, he cut me off and interjected some useless verbiage about something completely different than I was even talking about. He didn't even have my previous providers medical records (which I stopped by a week earlier and signed the release forms for his office to get and verified my old office sent them over). His office had some weird smell of stale chinese take out to it. In the end all he did was give me heartburn medication (which I needed anyways) and a bunch of referrals. This doctor seems very unprofessional and also doesn't seem to care about patient welfare. I'll be switching to another doctor because this guy isn't worth the degree on his wall. read more