I advocated for my care- was having anxiety about a condition that I wasn't getting answers on from…read morespecialists. Mentioned how frustrating it was (not in a mean or aggressive way, just explaining how I felt in hopes to be seen and heard). She dropped me as a patient because if it. Absolutely do not recommend unless you want some medical trauma.

Stay away. When you need to make a appointment they are never there to answer a call I try to get a…read morehold of this office but either Dr. Ram is on vacation or no one is never there in the office it is very frustrating. I have been going to Dr. Ram for years. Sorry Dr Ram but I need to take myself else where. The quality of care is not up to par.

It was my first time here and I felt mostly comfortable. The doctor spoke in a respectful tone and…read moremade sure to go over the details of my condition step by step. They asked several questions about my daily routine and health background, which showed they were really looking into the full picture. Staff at the front desk were helpful too. The appointment didn't feel rushed and I left with better understanding of what to do next.

I've lived in bay area for more than 20 years and got more and more frustrated with the…read moredeteriorating medical services in California. After the last move to a new home in south bay 2 years ago, I decided to find a new primary physician for my family, hoping to find someone we can really trust and rely on. After some online search, we found Willow Glen Primary Care. After the initial call, I was kind of hesitant about the concierge service they provide and the annual membership fee which were all new to us. We decided to give it a try after the first onsite consultation just wanted to see how concierge works. Surprisingly, this decision turned out much better than we hoped for. Whenever we had any medical needs, either annual exams or ad hoc emergencies, we were always able to make appointments within few days or talk to Dr. Lindsay over the phone right away. She's extremely knowledgeable, patient and willing to spend hours explaining everything we need to know and answer our questions. Even during weekends, we're still able to reach her cellphone for urgent needs. This really helped us build trust in Dr. Lindsay. I started to have some weird chronicle GI illness 1.5 years ago which later was diagnosed something that has no cure yet. Dr. Lindsay did not give up on me. She worked closely with my GI doctor to come up with customized treatments to help improve my daily life quality. In the meantime, she also looked for more ways to diagnose my conditions. Recently we finally found possible root cause and started treating it. I've been getting much better ever since, almost close to normal life. Thank you Dr. Lindsay! So if you're looking for a family doctor that you can truly trust, I'd highly recommend coming to Willow Glen Primary Care for Dr. Lindsay.

Great doctor. I've seen her a few times for specific concerns. She always address them and makes…read moresure I'm doing well. I'd highly recommend her for your primary care doctor.

I recently visited Dr. Ramos for my annual physical (wellness visit), and while the appointment…read moreitself went fine, there were a couple of disappointing aspects. First, she was nearly 45 minutes late to my scheduled appointment, which was frustrating and unexpected. Second, I was surprised to receive an additional $388 charge labeled as a separate office visit (CPT 99214). During the wellness exam, Dr. Ramos casually asked if I had any other questions, and I briefly mentioned some minor ear itching and asked about continuing vitamin D3--a supplement she had previously recommended based on past labs. At no point was it made clear that these very brief and routine follow-up questions would be considered a separate, high-level billing item outside of the preventive care visit. I reached out to her office for clarification, as advised by the Sutter Health billing department, but unfortunately did not receive a resolution. My advice to others is this: during your preventive care visit, when the doctor greets you or casually asks "how are you?"--do not respond with anything health-related unless you are prepared to be charged for a non-preventive discussion. Even the most minor comment might result in an unexpected and costly bill. I hope the practice improves transparency around billing so patients can make informed decisions in real time and avoid surprises.

Best doctor I've ever had and I am 74 years old! Takes care…read moreof all my problems. I can always rea him by phone.

Worst medical office I've ever encountered! Run don't walk from this place. As I'm in the medical…read moreroom with the PA, I can clearly hear a VERY irritated office assistant yelling to others in the office that she can't find someone's medical records. The longer she searched the louder she got. It was so disruptive I had a hard time focusing on my appointment. The office is a fire hazard with all the paper scattered in piles everywhere. It's 2026 people. Who uses paper charting any more? No patient portal to check lab results and good luck getting a paper copy. I asked for the new Dr, Toram, to review my recent CT scan from the ER. I set up an appointment to review it with the PA only to be told they hadn't gotten the records from the hospital. WTH? They had 2 weeks to prepare for this visit. I have to call them every month to renew my prescription. Dr Toram went so far as to suggest the office likes it slow in the summer months so if I need anything it's best to be seen in the spring! Good luck calling the office without being hung up on. I can't express my dissatisfaction enough with this place. If I could leave a no star review I would.

I am VERY disappointed in the lack of customer consideration I recently experienced at Silicon…read moreValley Sports Med under the leadership of Dr Tiffany Gorman. I proactively sent an email to my doctor (Dr. Doscas) asking about some recent tests and prescriptions only to be notified that my doctor has left the practice. While Dr. Doscas was a great doctor, I'm puzzled by how this was all handled. I received no email or comms from my doctor, the management team nor was I given any guidance on next steps in switching doctors. This is unacceptable. I should have been proactively notified and should have been made aware of my options ASAP. I called and texted the office several times to speak to Dr. Gorman about my experience but did not receive a call back. Instead, I received an impersonal, cold and sterile letter a few days later notifying me that I needed to find another doctor. I would not recommend this practice to anyone given the sloppy nature of my situation was managed- it's completely unacceptable.

Dr Gorman is great and her medical team are great. However, after seeing her practice for more than…read more15 years, I'm now not able to be a patient because I haven't had an appointment in over 2 years and she isn't taking "new patients". Watch out for office policies that can spring inconvenient surprises. I'm on the search for a new doctor now, and that sucks because Dr Gorman has been my go-to. Pretty unsettling.

Well after 73 years of my life I've finally found a fantastic primary Dr. who goes thru everything…read moreabout my health. She cares, she's thorough, and she listens. Her quality of care is exceptional and I would recommend he to everyone I know. The office staff is awesome as well, they go over everything with you before the Dr. see's you, and they all have a very good sense of humor. Thank you for giving me a piece of mind!

I'm honestly surprised to see so many 5-star reviews. I recently lost my primary care physician,…read morewho was truly exceptional--she was always available on short notice when I was sick and built a strong, trusting relationship with me over time. Since transitioning to Dr. Shamala, my experience has been very disappointing. Appointments are booked several months out, which defeats the purpose of having a primary care provider. When you're sick, you need timely access--not a long wait that forces you to rely on urgent care visits, as I've had to do multiple times. When I asked about the delays, I was told there are simply too many patients. That response was concerning. It feels like the focus is on taking on more patients rather than properly caring for existing ones. During the one appointment I was able to get (scheduled three months in advance), I felt rushed, as if the priority was moving quickly to the next patient rather than providing thoughtful care. Maybe my previous doctor set a very high bar, but this experience has been frustrating and disappointing. Accessibility and patient relationship are fundamental to primary care, and unfortunately, that has not been my experience here.

Literally the best doctor I have ever come across, and I would say I am of a certain age that would…read moreknow, have enough complex issues to test a good up to date dr on latest health advances and techniques. Every time I've ever gone to and ER, a back up dr, or specialist- No one listens and actively weighs all options in your benefit better than her. I think I may cry if she ever retires. Both my significant other and I have seen her for over 12 years. When we stay at other locals and have to use healthcare there- the contrast of care is night and day. I love Mandeep. She is a doctor for all the right reasons and it shows. P.s because of that she fills up fast- so realize u have to take whatever time slot she can get you in. It's worth it.

Dr. Mandeep Ayer is an exceptional physician. I took my 85 year old mother to see Dr. Mandeep for…read morethe first time in an emergency situation. Dr. was very empathetic and concerned and was thorough in her examination and treatment. She has been managing my mother's follow up care and each time we see her, she spends the same quality time and care. She is a very special doctor in that she does not dismiss elderly patients and is very determined to identify any issues and treat them accordingly . Dr. Mandeep knows how medications interact and any possible interactions or side effects they may have . She honestly covers everything! She also practices with her husband, Dr. Gopi Ayer who is also wonderful . You are sure to be in good hands with both of them . I am so grateful to Have my parents under their care!!!!

I had an excellent experience today. I was feeling under the weather and couldn't get an…read moreappointment at my primary doctor the day of so I came here. I've come here before so I'm familiar with the process. I came in a bit before 9am and it wasn't busy. I waited about 15mins before being called in. The nurses, PA-C, and front staff were all very nice. Michelle Chau (PA-C) , who completed my examination, was very thorough throughout the process. I didn't feel rushed even considering more people came in after me. She offered me routine test such as Covid, flu and strep to ensure I was given the proper care. Lucky all came back negative. When I was leaving staff member helped guide me to the exit which helps when you're not feeling well, with all the hallways it can feel like a maze. Everyone said goodbye and said they hoped I felt better as I left too. My prescription was quickly sent over to my pharmacy of choice and I was able to pickup on the way home. Very happy with my experience today and I'm looking forward to feeling better.

I came to urgent care because of an abscess on my foot. For 10 days, Dr. Chau and Nurse Parvin…read morechanged my dressings with incredible care and sensitivity. Receiving such attentive and compassionate service was truly amazing. In my previous experiences, some doctors' attitudes felt distant and even harsh, so this level of kindness meant a lot to me. I am deeply grateful to both Dr. Chau and Nurse Parvin for their professionalism, empathy, and dedication. The world keeps turning thanks to good people like them. I have endless respect for everyone who does their job with heart and integrity. Thank you again!