I have never written review but because of my personal experience and how much I look to Yelp for recommendations I thought I would put my 2 cents in. Our original dentist (Dr. Lawani) was great. She had made sure that work would be covered by insurance before making future appointment for work to be done. She sold the practice and I thought I would give the new dentist a shot. It was fine for a while but the new dentist brought someone new to also see patients. Really bad experience, didn't wait for shot to numb enough just kept giving more injections. She ended up hitting a spot that was never numbed. I reacted, no apologies or asked if I was alright. She and the assistant let me bite my tongue quite a bit -- still not all healed. They were not suctioning properly so I had to swallow my saliva and that's how I ended up with an injury to my tongue. They didn't question me why I kept swallowing -- sorry logical most people would have inquired. The practice of getting approval for additional work before setting appointments was no longer used. So ended up paying out of pocket, when I could have waited until insurance covered or explained why they couldn't cover services. One spot that they filled is still sensitive to cold. I have also noticed that I only am using one side of mouth to chew because the other side isn't comfortable to do so. My daughter has enjoyed going to the dentist and I am not a fearful patient but I had enough red flags so I'll keep looking. read more

Dr Rita is good and the services were good for both me and my wife.. sometimes when the patient cant turn up for some reason for the appointment then it should be considered and surprisingly there is a charge of 25$.. which is not considered even if there is an emergency.. thats the only part which i did not like at the clinic ... rest all were ok.. not great though.. read more

Thank you Dr. Rita for your honesty and professionalism. I went to Unismile for a couple of years before I moved to gilroy and transferred to a dentist by my new house. Worst mistake ever. Gilroy dentist was run like a used car dealership and tried to up sell me dental procedures that were unnecessary and even told me I had a cavity that needed surgery when I didn't. I returned to Unismile and Dr. Rita was great about it. I will drive the extra 30 minutes to go to a dentist I can trust. Staff is great here. Online / text message appointment system is convenient. I recently had an appointment during COVID and they took every safety precaution they could(IE PPE etc). Won't be leaving this dentist office again. read more

Dr. Rita and her staff are great! I've had some bad experiences with past dentists but when I came to Dr. Rita she put my nerves at ease and I was in and out of there in less than 10 minutes for a filling that had fallen out. I highly recommend her. read more

My husband and I just changed dentists after moving and are pleased to have found Dr. Lalwani and her staff. Her office has state of the art equipment. The office is relaxing, no wait period, and her and her staff are very professional and friendly. She could tell from my x-rays that I have had multiple pregnancies and explained to me the effects that causes on my teeth, jaw, and gums. Our follow up appointments have been a breeze to schedule. She was also very concerned about any pain I might feel while having some old fillings and cavities taken care of. I recommend Dr. Lalwani and her staff. Super convenient location also! read more

Dr. Rita and her staff are amazing!!! Coming to this office has been a great experience from beginning to end. Dr. Rita is always so informing about treatment that needs to be done on me. She helps me take care of my teeth and she takes the time to answers every question I have. I will definitely recommend Dr. Rita to all my friends and family. read more

Dr. Lalwani and the staff of Unismile Dental are highly professional as well as friendly and caring. I did not feel rushed through my appointment and found Dr. Lalwani to be extremely thorough in reviewing my x-rays and in asking questions about my dental and medical history. She showed me the possible connections between dental and medical issues, considering all angles of treatment. Overall, I am highly impressed with Unismile Dental and will continue to see Dr. Lalwani. read more

If I could give this office a zero, that's what they deserve!!! They have the worst employees at the front desk, especially the assistant ( she needs to work on her social skills). I have been in customer service for over thirty plus years and never had service from a business like UniSmile Dental Office. They never return calls and our extremely rude. Had multiple return visits to re-fix problems from adult teens that had work done on their teeth. They complain all the time. Mom, please they our the worse can we go somewhere else. Very poor workmanship! I never used Yelp before to leave a review, but I needed to put my 2 cents in because of their service. Teresa B. 08/09/2016 read more

I really enjoyed the Dr. She had to fix a HUGE chunk of my tooth that chipped off. They got me right in and took an x-ray even though I was a new patient and they were pretty booked. The next day she fixed my fractured tooth in like 15 minutes. I didn't feel a thing. Will definitely be going back again for all my dental needs. read more

Dr. Rita is awesome! She's thorough on sincerely pays attention to her patients! She's always remembers what's going on in your life and asks about work and the family and even remembers stories your spouse tells her when he came in for his cleaning. The staff is all very friendly and talkative to keep you feeling comfortable. I've always had bad anxiety going to the dentist but I don't feel that way after going to Dr. Rita! She's got top of the line equipment and is able to put your X-rays up right in front of you and discuss the status of your teeth with you. I've recommended her to 5 ppl already and no ones complained! read more

I was always very skeptical for visiting Dentists, but when I had a pay a visit for my dental problems, I felt Dr Rita was really very good and an expert at handling patients who are scared enough with any dental procedures. I was really happy with her expertise and feel no more skeptical about visiting a Dentists anymore. She is really very friendly and great to talk to as well. read more

Firstly, Dr. Lalwani is one of the most honest and ethical dentist that I have met in a long time. After visiting several dentists in the bay area I finally think that I have found a dentist whom I can trust. On my first visit, Dr. Lalwani and her staff took the time to explain me my teeth x rays and explain in details on where the cavities were, etc. Her office seems to have the latest and greatest dental apparatus/machines. Dr. Lalwani and her staff are very professional and very human at the same time. I will definitely go to her for all of my dental needs. Cheers. read more

I got Dr Lalwani's reference from a friend and so I happen to visit for cleaning . I found her and her staff very professional and her clinic is also very good. She is very knowledgable and overall I had a good experience with her. I would recccomend her , if some one is looking for professional , knowledgable dentist read more

Took my son in yesterday and I was very please with the experience that I had. The staff was friendly and helpful and the Dr. (Rita) was as well. I didn't feel judged or rushed and they were very good with my son. read more

Disastrous! A clinic with rude and unprofessional dentists and staff ! They cancel the appointments and don't care about the clients' valuable time. Will be updating the review after having another try. read more

Going to another dentist; the new dentist always seems to find so many things wrong with your teeth. This dentist was great. She did an exam, cleaned my teeth beautifully and talked about fillings that need to be replaced (what I already knew from my old dentist). "The old filling could be replaced with the next cleaning" she told me. No pressure!!! I took my children there. They went in by themselves leaving me behind in the waiting room. It would be nice if the dentist told me a little bit more about the results of my children's dental exam so I know the results too and not only my children. read more

Dr. Rita and her staff make me feel so comfortable- no small feat, considering I had a bad dentist crack my jaw when I was young, causing panic and anxiety. She is wonderful to work with and explains things in great detail. I've never been happier with a dentist, and (almost) look forward to booking my next cleaning! read more

I switched to UniSmile and Dr Rita from a practice next door after enrolling in a new dental insurance policy at work. The facilities are nothing fancy, but they are clean and organized, and the service is professional. I am absolutely satisfied. read more

Me and my wife had Invisalign with Rita recently and we very pleased with the service in terms of the teeth alignment and the price. We got quotes from 5 dentists and the lowest quote we got is from Rita. Apart from the lowest price she corrected my bite with Invisalign. I definitely recommend Rita for anyone. read more

As dentist visits go I am not usually a happy camper. Dr. Rita is exceptional and I left no worse for the ware. Had I found this office years ago I would not be needing the work that I need now. Kind, gentle and patient! That is huge for someone like me. I do NOT do well with Dentists and being my second time back, Dr. Rita and her sidekick : ) Jessica made it painless. I was not only happy with my visit but very grateful that folks like this are in the field. I would recommend ANYONE and EVERYONE to Dr. Rita. Thank You BOTH Dr. Rita and Jessica. I will see you in a couple of weeks to finish what we have started. A very HAPPY and GRATEFUL customer. May God Bless you always. read more

Great service. Doctor is really great. Support staff pooja is pretty helpful and cheerful. I would highly recommend it to everyone.

The dentist spent time examining the teeth and provided feedback. She also helped me understand the teeth structure and how things like plaque occur. Over all, I am happy with the examination and the suggestion. I would highly recommend Unismile! read more

I do not recommend using this dentist because of rushed and incomplete service. Pros - Overall the office has a nice appearance and is clean. The staff is friendly and treat you kindly. Cons - While the consultation seems fair, the service is lacking. My wife had a crown and shortly after the crown fell out and needed to be fixed. Overall I can understand things like this occasionally happening, but I started to question her work. Later my family, 5 in total, all had an appointment to have our 6 month cleaning/checkup. During my visit I received the same advice as other past dentist, which is, I need to floss more, and because of my tarter I should schedule a "deep cleaning". This I questioned because I felt my teeth and gums were in better shape than most of my prior visits with other dentist, and they always just scraped the tarter off. So they cleaned my teeth with the electric brush. No scraping, no floss, nothing but the electric brush! Are you kidding me? Wasn't I told earlier I needed to floss more? So I thought maybe this is because I was asked to come in later for a "deep cleaning" (at a $200 insurance co-pay mind you) they could skip on my flossing and real cleaning. Later I learned all 5 of us received the same "cleaning". NO FLOSSING or tarter scraping for all five cleanings. FAIL! So in summary if you want your teeth cleaned, plan on paying extra because you can save your money and buy an electric toothbrush to do the same job as this dentist. And if I follow their advice I can just skip flossing altogether because actions speak louder than words. So I give this dentist two stars because at least they didn't drill holes in our teeth without us having cavities. I took away a star because I learned from another dentist that California requires dentist to correct problems with fillings/crowns for 1 year, which she charged me for. read more

Couldn't disagree anymore. Dr Rita is very efficient and is very thorough with her cleanings. She is our family dentist and we have no intention of switching. I highly recommend UniSmile and Dr Rita for anybody looking for a new dentist. read more

I had a terrible experience with this dentist office. The receptionist here is very rude and does not want to do any work. I had a similar experience as compared with another reviewer when I called the office for my son. Since we have HMO, the receptionist first mentioned that my son is not on her list of HMO patients. Finally, she found his name after repeated requests from me. When we finally visited the office, they charged us for services that should not be charged under the HMO benefits. On top of this, they did not give a receipt stating the dental work that was done. For the other work that needed to be performed, the estimate included work that was not necessary according to the HMO provider (Delta Dental). After talking to Delta Dental and calling the office again, I was refunded the erroneous fee, but it seems that this office's folks are either very ignorant or charge erroneously on purpose. Also, the office refused to give me a copy of the estimate of work required until I sign for it first. It was veryf frustrating to deal with this office - I visited another dentist office and got the dental work done. Unismile had suggested 4 cavity fillings, but the other dentist mentioned that there were only 2 cavities, not 4. It just seems like Dr. Rita Mitbavkar and this dentist office is only concerned with making money and charging for services that are not required (they could care less for the welfare of the patient). Also, there were way too many X-Rays taken (a couple of the X-Rays were taken again since they did not take the first one correctly). Delta Dental asked me to file a grievance report with them. Stay away from this dental office! read more

I was a patient an Unismile when it was under a previous doctor/owner whom I absolutely loved. When the new doctor took over, I was happy to give her a try. I have been extremely disappointed. Without getting into the whole drawn out story, the front desk made a mistake when billing my insurance, overcharged me $500, saw the mistake and said they would refund it, but when they found out because they made the mistake they have overcharged my insurance yearly allowance, they refused to refund me the $500. I called and wrote them trying to reach a compromise to the issue and they were completely unresponsive. I think that equally as important as the dentist's dentistry skills and chair side manners, is the office front staff and billing staff's competency and customer service skills. This office lacks in all areas. I would absolutely not recommend this office and will be searching through Yelp for a new family dentist. read more