The only reason I can give this company 2 stars is because I have to admit that their customer service is responsive. That being said, I will never purchase another furniture item from Kathy Kuo and recommend you don't either. First, I placed the order back in October and didn't receive it for months with delivery dates constantly being pushed back. I understand there are supply chain issues, so I took less issue with the delay. However, the item also arrived completely defective with the wardrobe doors and handles entirely uneven so that one of the doors wouldn't even close. Then, for the first week I had the item I kept hearing loud popping noises coming from it (I thought I was going crazy). Upon further inspection, I saw that the popping noises were actually from the wood splitting and cracking all over. Customer service agreed to ship a new one, but when the delivery company arrived they weren't told it was White Glove (even though that was the original delivery method). I had to send it back with the delivery company and am still waiting for the item. Perhaps most frustrating of all is the fact that they wouldn't arrange to have the defective piece picked up and told me "I could keep it", which meant I had to figure out how to get a massive wooden wardrobe out of my NYC apartment on the second floor by myself. Oh, and they use Metropolitan Warehouse for delivery which is horrible. Seriously, so horrible that it was my first ever Yelp review I've left (this is my second). Anyway, I feel duped and could have had a functioning wardrobe months ago if I had avoided this place. read more

Edited to add: The items ordered were delivered on 3/4/2026. Furniture appeared OK just checking upon delivery but two pieces were missing some washers that are supposed to hold screws inside. Had to bring the pieces to a local hardware store because it was an odd size. I didn't feel like calling the company again because they have been incredibly irritable to work with. They only called me after seeing my reviews on trustpilot asking me to remove my reviews. I will not be removing a thing because everyone should KNOW what's going on. If I could give zero stars I would. This company is a SCAM. They charge a lot of money for products that take weeks to even leave their warehouse. We placed an order almost 3 weeks ago- an IN STOCK ITEM- that I was promised arrival by 2/21. After speaking with a supervisor, Sean, I was told they would ship the item by the EOD on 2/19 or first thing 2.20. The item wasn't "shipped" until 2/20 from Texas to New York. It is 2/24 and the item is still "awaiting pickup" I am now being told it will take another 2-3 weeks to arrive to their warehouse before scheduling a delivery date???? Absolutely f**king ridiculous. You can't get in touch w a single person over there- even with direct phone lines and email addresses. No one answers unless you call the claims department. I'm so over this company already, and as someone in the trade, I expected a much better experience than the one I got. So disappointed. 10/10 would not recommend, would never order from here again. read more

Update: Almost immediately after this review they called to say it wasn't canceled and that it was the shipping company who canceled it. What a joke. They told me it was still on the way. Didn't receive an option to schedule my delivery. They showed up unscheduled with my order Monday morning while trying to get my kids out the door for school. They walked the box inside and left. Told me that my $200 white glove delivery didn't include unpacking or assembly. Absolutely UNACCEPTABLE. This company is a JOKE. I will never order anything from them again and will tell others to avoid like the plague. read more

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Your sanity isn't worth the aggravation. They do not deliver on their promises and if you have any issues, they give you the runaround forever. It took 4-5 weeks to receive my original order, which arrived damaged. It took 3 weeks to for them to get their manufacturer to agree to finally replace the $2000 marble top coffee table, and not it is going to take 2 more months for them to get it delivered. All in all 4+ months to get what you paid for, from a supposed "high-end" interior design store, is beyond belief. read more

HORRIBLE! I ordered in March, and it is now June 13 with no resolution. First, the order took forever to arrive. It had been in transit for 2 months, and all Kathy Kuo would say was, " Custom pieces take time, and my bench is in transit". I could track it bouncing around to multiple consolidation locations across the country. Insane! Prior to Memorial weekend, I was getting texts that the driver was dewas delivering 'today'. Paid someone to sit and wait all day, only to get a no-show and no response from the delivery company. I tried calling and texting for a week, and no answer! Called KK and got no help. After the week ended, I received an email confirming that the bench had been delivered. Nope. False, and the company said, 'Oh, that was a glitch in the system. Anyway, more trouble, more days, and irritating texts telling me to pick a delivery date, even though I already had (another) one set up in the email. So, on that day, the bench was delivered. The box and packaging were crap. The three front legs of the bench are all broken off. Now I've been waiting 12 days for the claim to be processed, and they say it takes 3-5. What a scam! What crap service! This has been the worst experience I've ever had with a company. Now working with my credit card company to resolve. I do NOT trust Kathy Kuo! We also purchased another bench that arrived fine before this experience, and found the exact bench on Wayfair for less and with free shipping. So, shop wisely. KK is a scam, and even those in charge can't help, won't reply, and the phone system sends you on chases. Shop anywhere else. Reply to Response: I did not receive a full refund for the late, damaged item. KK kept the shipping money!! I have also done more research and found 5 identical items on Wayfair that KK claims as original. SCAM. Liars. And sllloooowww to respond. Sean, the manager (?) sounds nice but is completely ineffective. Cannot understand why he works there, or how he can lie for this company. Watch out! They drag things out so long that you could have an issue getting your money back from your credit card company. Learn from so many of us and avoid this headache. Buy anywhere else. Photos show this is a crap particle board piece of furniture. Nothing 'custom' about it. Oh, and by the way, sitting in an entryway for 3 weeks now as they are still 'evaluating' the wrap-up of this claim. read more

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Rec'd a damaged furniture item and after a nice phone chat with a customer service rep, got a bogus AI-type letter saying that "after refurbishment, the item can be used" therefore I should donate it and provide them with a receipt for a partial refund. excuse me?? Who is going to refurbish it? It isn't even assembled, am I supposed to assemble a damaged piece of furniture so I can then donate it somewhere? the phone rep indicated that we would get a replacement sent to us, now the letter is contradicting that. I fear there are more phone calls in my future before I get my money back. I wouldn't dream of ordering from them again. AVOID!! read more

If I could give zero stars I would. This company is a SCAM. They charge a lot of money for products that take weeks to even leave their warehouse. We placed an order almost 3 weeks ago- an IN STOCK ITEM- that I was promised arrival by 2/21. After speaking with a supervisor, Sean, I was told they would ship the item by the EOD on 2/19 or first thing 2.20. The item wasn't "shipped" until 2/20 from Texas to New York. It is 2/24 and the item is still "awaiting pickup" I am now being told it will take another 2-3 weeks to arrive to their warehouse before scheduling a delivery date???? Absolutely f**king ridiculous. You can't get in touch w a single person over there- even with direct phone lines and email addresses. No one answers unless you call the claims department. I'm so over this company already, and as someone in the trade, I expected a much better experience than the one I got. So disappointed. 10/10 would not recommend, would never order from here again. read more

The price being high and the shipping took forever but then I never got the refund. I report to bbb and trustpilot and google reviews and finally got a reply although it was too late read more

As others have stated, this company is a disaster. Their Google ads and email materials indicate they accept returns on furniture within seven days. After I lived with my Rowe sofa for 3-4 days, I contacted them to request a return as I believe it is defective. The back cushion slumps horribly, making the sofa both uncomfortable and unattractive. They told me this piece was custom and they do not accept returns for custom items. Um... what? This was not a custom sofa and everything I read on their site up to date point indicated 7 day returns with a 20% restocking fee, which was a gamble I was willing to take. While they did attempt to solve the issue by providing a new insert for the back cushion, the issue was not resolved. TLDR: They sold me a defective sofa and refused to accept a return. I'm stuck with a defective sofa now that I hate sitting on and looking at. Disappointingly, the manufacturer Rowe also refused to make it right when I contacted them, read more

Kathy Kuo Home - Furniture Stores Near Me - New York, New York

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Wow. Horrible customer service!!!! I am planning to file a complaint with the Dept. Of Consumer Affairs in California. This company offered my free shipping and then sent me a quote for shipping charges of over $2,800 for a table and chairs! I was informed of these charges after I placed the order. They allowed me to cancel. However, what a waste of time and energy. Who would order from a company that misrepresents free shipping as a charge of $2,800?! Happy Tuesday! read more

DO.NOT USE THIS COMPANY! I spend over 2k on dining chairs. It took 6 weeks for them to be delivered. They sent the wrong chairs. Made me UNBOX the chairs and send a video proving they sent the wrong color even though the label and the shipping email said it was the wrong color. They have horrible customer service read more

By far the worst company to go with. Item came defected with scratch marks. I reported the situation within the 48 hrs mark for them to say that there is no return for damaged items. The best they can do is send a repair guy or offer a 15% discount to keep as is. This offer is ridiculous. No one wants a damage item especially when you are paying high end pricing for furniture. If that's the case I would have spend it at a discounted store and not what is supposed to be a high end furniture store. Highly do not recommend purchasing from this establishment. Their delivery team won't let you inspect your item before departing. Advise us to check later and contact the company if there's any issues. Not cool at all. Will be disputing this trash with my cc as I advise anyone who is also going through this horrific experience to do the same. Btw I did spend over 30k with this trash company that I terribly regret. read more

Kathy Kuo Home - damaged item that they won't take responsibility for. - Furniture Stores Near Me - New York, New York

Update: My original order experience was frustrating -- the item showed as in stock but wasn't actually available. However, customer service followed up and resolved the issue to my satisfaction. I appreciate their effort and professionalism in making things right. read more

I like their website and photos. Smells like a scammer, low-quality place, however. That's after I visited and kicked the tires

I ordered the Reid Industrial Tufted Black Upholstered Silver Iron Adjustable Office Chair. It arrived in the wrong color (brown). Their replacement process was ridiculous. While customer service was polite (via email only), the hoops to exchange the wrong colored chair was too much. They failed. After finally being able to return the other chair and having the black chair shipped, it arrived and I assembled it (it has much cheaper components than expected and one plastic piece broke during the assembly) only to find that it had a rust spot on it. I'd avoid Kathy Kuo Home read more

This Company refuses to apply the discount they promise there Customers.... The oversized box was delivered damage, left downstairs in my apartment building, 3 flights down I needed to bring it up, without any assistance , to 3rd floor I have email the Company 5 times but they refuse to apply there advertised discount Very disappointing!!!!! read more

Have you ever had such a horrible customer experience that it leaves you wondering if the business you're dealing with is a complete scam or just grossly incompetent? In case you couldn't tell by the other 1-star reviews below, that's exactly what we have here. I ordered a chandelier from here for my new home. When the electrician went to install it, he saw that the electrical system was broken. We reached out to customer service, who assured us numerous times that this would be addressed/corrected, at one point claiming the delays were due to the holidays. Well, all of that was a lie. Then they tried to blame the delay on ME saying I should have installed it sooner. Anyone with a brain understands that it requires an electrician to install a chandelier, and good electricians don't grow on trees so scheduling one doesn't happen overnight. When they realized how weak of an excuse that was, they sent a replacement part to see if that solved the issue. You can guess at this point: it didn't. Finally after 2+ months of back and forth, they agreed to send a replacement chandelier only to find out that they cancelled the delivery mid-shipment (which I discovered via FedEx, not the company). You can't make this stuff up! This company is a complete joke + the customer service here is a -10/10. Avoid buying anything from here at all costs!! read more

I purchased a beautiful bookcase for my office. The item took 5 months to arrive. When it was being assembled I noticed a drawer lining was damaged. It is now 3 months after and company will not replace it without me sending the drawer back first. Because it is being asked to be sent back "overseas" I hesitate to never see the drawer again. I am now in dire need of finding someone here in the USA to repair it at my cost since this company is not willing to send me a new drawer. Kathy Kuo Homes overseas doesn't care they got their money. Money that I saved to buy this piece. This item was a $5,000.00 item and this is how they are treating the experience. I would encourage anyone looking at her products to do with caution because if it arrives damaged it's on you. read more

Kathy Kuo Home - Inside of the drawer - Furniture Stores Near Me - New York, New York

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Absolutely terrible customer service. I tried to give them multiple chances to fix their error. I was using a coupon code on my phone and it would not work unless I was on my computer. I reached out to them and they said it was because the coupon code was not valid for my items. I then sent them a screenshot of the coupon code working, and they said they would not honor it. and then the company continued to send me multiple emails and texts with coupon codes specifically for "items in my cart". They sent me my order without using the coupon code I successfully entered, and then would not even refund me once they acknowledged it, and then ignored me and told me my items were non refundable. They literally stole money. Absolutely insane. read more

AVOID THIS COMPANY AT ALL COSTS. Outdoor chairs arrived in the middle of winter, placed them in storage until spring, just opened the boxes only to find a broken leg. They are refusing to replace it...and implied that I did something to cause the leg to break myself! This is a no-brainer on how to do right by the customer, and they failed on all fronts. Take your business elsewhere to a company that knows right from wrong! read more

I ordered a table, that was described as white, but it arrived and was no where near white. the leg was also chipped. I emailed customer service and a claim was opened. they requested I send quite a few pictures to support my claim, which I did. I did not hear back for almost a week and the. was advised the description states the table is white with variations in color- there is not one ounce of white on the table. They also do not provide an estimate on how long it will take to receive the ordered item- it took almost 8 weeks. I would not recommend ordering from this company. read more

The response from this Kathy Kuo representative is false. As I stated in several calls and emails, the person who signed for the delivery is someone we don't know. Additionally, it was "left without signature", so that name can be anyone. The "confirmed the description of someone" is also false and did not happen. This is a complete lack of integrity on behalf of this business response by their inaccurate information that they decided to share with the public. read more

This company is a SCAM. A rug was purchased for me from this company through my registry. The rug was advertised as blue but was mint green upon arrival. I am being forced to pay 50$ in a "restocking fee" to return the item. The "customer service specialist" Roanne is not helpful and doesn't know how to put a customer first. BUYER BEWARE' read more

By far one of the worst furnishing store experience that I have ever. purchased from them the :Sebastian Coastal Beach Black Wood Brown Woven Cane Brass Accent which after waiting 3 months for delivery has not in less then 90 days in my possession has broken in 2 separate instance and is now completely useless. Now I can understand manufacturing defects, but what I cannot agree with Is the company policy on not standing behind their products, They wont even order the parts to fix it, and the insulting it their petty discount on the price... wtf do I do with a broken bed... The worst customer service, considering the cost of the item is over a thousand dollars. Spend your money elsewhere, bad quality and terrible service is not worth it! read more

We are having a difficult time coordinating the delivery of our furniture. The delivery company Kathy Kuo uses will not nail down a delivery date or time until 1-2 days ahead of time. If you are busy like us, it risks not being able to be in place when they want to deliver, then they will try to charge you a storage fee if you can't make their date. It isn't Kathy Kuo's fault per se, but they have chosen to do business with Metropolitan Warehouse & Delivery Corp. I'm working way too hard to try and get this expensive furniture delivered. read more

Ordered an item over 8 mos ago, sitting in their carrier, Metropolitan Warehouse for weeks now as they only deliver to my area once a month. They cannot give me a date for delivery, relating they call 24hrs ahead of time. How does that give anyone who works time to flex their schedule and take time off? Kathy Kuo rep lied, 1 relating they call them and get it scheduled and let me know. They never let me know anything. Contact them again and 2 rep lies and says it was confirmed. I call Metro and they said that is not true they never gave a confirmation date. Customer service is terrible. Delivery company even worse. I will never purchase from this company and DO NOT RECOMMEND. read more

I am a professional Interior Designer and deal with many home decor retailers. Kathy Kuo is BY FAR the worst customer service and the worst trade department I have ever dealt with. Most of their "trade specialists" cannot string a sentence together, orders are pieced together, not actually ordered when placed and I am currently on month 6 of waiting for items for a client that were supposed to take 4-6 weeks mainly because Kathy Kuo's team is incapable of doing even a mediocre job. We are now in the hands of the claims department and so far I am unimpressed. I look terrible and unprofessional to long-time clients, have spent hours trying to get them to do their jobs; I will never be doing business with Kathy Kuo Home again and it is highly likely my clients are going to cancel this $15,000 order. It's not good business for anybody involved! read more

This is a bait and switch company, which shows a massive amount of stuff "in stock" on their website but once you purchase, the delivery dates keep getting pushed back. The communication is terrible. See other reviews here that say the same thing. Apropos the 5-star review by Richard E, I understand there is a high demand for furniture. But why does Kathy Kuo show items as "in stock", deceiving customers. Why do they bill you upfront instead of at time of shipping? The whole thing sounds like a ponzi scheme. read more

I ordered four sconce light fixtures from Kathy Kuo. They were not cheap. I did not open or inspect the fixtures prior to my electrician installing them. Upon the electrician opening one of the boxes, he found one of the sconce lamp shades was bent and damaged. He carefully repackaged the item. When I contacted Kathy Kuo customer service, I was advised they would not refund the cost of the sconce! When I asked if they would at least replace the damaged sconce, they declined. I just bought a large new house and will be purchasing much more furniture, light fixtures and accessories. I will not be purchasing from Kathy Kuo. Horrible customer service. read more

I highly recommend Kathy Kou Home for your decorating needs! After several successful candle orders I decided to order some larger items to finish my NYC apartment. The marble side table I ordered arrived on time & in perfect condition! The customer service at Kathy Kou is also a big reason I highly recommend this company. I recently placed several large orders (bookcase, chair, platters, picture frames, etc) & design specialist, Becky Cagnoni, has helped me every step of the way! It is so nice to actually be able to talk to a real & knowledgeable person throughout this process. Becky gets back to me promptly & has helped me with every issue/concern. Not only are their pieces beautiful & high quality, the process of ordering is painless. I highly recommend this shop! read more

Kathy Kuo Home - Kathy Kou Home marble side table - Furniture Stores Near Me - New York, New York

When our furniture was attempted to be delivered with "white glove" service, $1200 of damage was done to our new home. Kathy Kuo was impossible to get ahold of to remedy the issue. After chasing them for more than two weeks, Kathy Kuo told us to file a claim with the freight vendor, Diligent Delivery Systems. The freight vendor denied any wrongdoing and told us to file using our own homeowner's insurance! Needless to say, we cancelled our order and would express caution to those that would order anything from them. Terrible terrible company. read more

I have shopped at several online retailers since Covid happened and IHAD to leave a review to tell everyone about my amazing experience with Stephanie at Kathy Kuo Home. Stephanie was so professional, listened to my wants/needs, and provided me with the most beautiful recommendations for my home which I bought everything she recommended. Her service and attention to detail was so outstanding that any time I need anything for my home, I will reach out to her first and also tell all my family and friends about her amazing work! I hope management reads these reviews and gives her a raise, as it is well deserved. Kevin read more

I purchased a coffee table that arrived damaged. I filed a claim the day I received the item. That was a month ago, and there is still no resolution. I ended up disputing the charge with my cc company as I had no other choice. I will not order from them again. read more

Kathy Kuo Home - Furniture Stores Near Me - New York, New York

Supply chain issues are one thing but bad customer service is quite another. Months and months I have been waiting for my dining room table and 5 chairs. I get the supply chain issue but this is ridiculous in that of the five chairs I waited for all this time, 5 were delivered but 2 of them were mismatched. There have been two attempts to send me the remaining two chairs and they keep sending me the wrong ones. I have tried calling and emailing and I have yet to receive a response. I have yet to receive my table. It's supposed to be delivered by the end of the month. We'll see. Fabulous products but I see now that I could get them through other online stores. I won't be shopping with them ever again. read more

I ordered a beautiful chair, paid for it when I ordered it, and then waited several months for it to arrive. I was excited to receive it, except that when it arrived at my house it was severely damaged. The leg was completely broken off. I made a claim and sent over several very specific pictures to receive a refund. To make matters worse, I was then told to dispose of the chair myself. I live in DC and had to schedule a special pick up and pay for it to be disposed of because the regular garbage pick up would not take it. AND, NO ONE from your company offered to help me find a new chair, or something similar or anything. I was told the chair I ordered was on backorder for another 5 months. This is so very disappointing and not what I expected at all. I basically receive a damaged chair that I have been waiting months for, that I paid for when it was ordered, only to be told "sorry you can't have the same chair and you can figure out how to dispose of it yourself". Very disappointing!!! read more

Basha Prieto was so helpful with our order and made sure we were happy customers. Thank You , Altman Family read more

Ordered two bedside tables in august. When they arrived last week, one was totally damaged...missing three of the four legs, damage to the top, etc. I have now placed four calls and sent 6 emails to customer service about it. I have included pictures each time. I have yet to receive a response to either the calls or the emails. Terrible, terrible customer service read more

horrible customer service, poor quality craftsmanship of products, and to make it all better they nearly refuse to give you a return of your money for non working products until you threaten with a BBB complaint and dispute of all charges on your credit card. I would stay as far away as possible from this company. read more

Received a damaged item and was told there is nothing they can do. The mirror is broken, but I cannot exchange or return it. I'm out the money and an unusable item. I've never had problems with other companies. Disappointed. read more

Received delivery of the Cain modern cement coffee table that requires sealing per the warranty instructions. Sealant and touchup kit was supposed to be provided. They were not part of the delivery. After 5 hours of calls and emails, I talked to a customer service representative. He told me to cover the table because the elements would compromise the warranty if it were not sealed and he would look into what could be done. That was two days ago. I suppose a trip to the hardware store to purchase sealant would be the next step if we knew what product to purchase. Kathy Kuo Home apparently has no staff answering phones. How does this company stay in business? I have purchased several pieces from this company and never had to deal with customer service. However, this experience certainly makes me think twice about any additional orders. read more