I don't get regular mani/pedi's and eyebrow treatments, but wanted to treat myself this morning. There were no other clients there when I went in because it was early, and only one worker. I remember when every pedicure there was a hot stone pedicure. The stopped doing that some time ago, and now if you want it, you have to pay extra for it. While I was getting my pedicure another worker came in. Then, as soon as a couple of elderly ladies came in, my service became rushed. I don't think they are operating per health department requirements. My fingernails were never soaked, nor was I ever asked to go wash my hands. The file they used was one that had obviously been previously used. It was not a new file. This wouldn't have bothered me so much if I knew the routine was to have everyone wash their hands before getting a manicure, but if the file is being used on other people's hands, and no one is being asked to wash their hands, then there is potential there to spread germs and bacteria. I had rolled up my sleeves and did not wear my watch because they usually do a hand and lower arm massage with the manicure. That was a waste of my time, because all she did was apply some quick lotion on my hands. She called another worker to come in while I was getting my manicure.
Then I went to the back to get my eyebrows waxed and tinted. I'm a blonde, so in the past, I have requested that they use a brown tint instead of black, so that it doesn't look too stark. Again, the eybrow job was rushed! It was the quickest service that they have ever given me, then sat me down to wait for 15 minutes. I guess the tint must have started dripping or tickling because without my even realizing I had done it, I must have reached up, and got the dye on my manicure. She noticed it and tried to wipe it off, but it would not come off my nails completely, and she didn't offer to fix the nails that had the dye on them. Also, she didn't give me a mirror to look at the results as she has done in the past, so I had no idea what it looked like until I got in the car. Needless to say, I was not happy. She used a black dye instead of brown on my eyebrows, and instead of tinting, it looked like she painted eyebrows on my face. They were too big and dark, and they weren't even. One side was slightly larger than the other. I called and explained to them that they had used the wrong color tint and that it was too heavy. She offered for me to come back so she could wash some of it off, but at this point, I could do that at home. There was no way to change the tint. It will just have to wear off, and I will have to try to lighten it with powder or eye shadow, which defeats the purpose of why I had my brows tinted - so that I wouldn't have to spend time doing them! Very poor quality work for an expensive service.
I was disappointed with this visit because once other customers start coming in the door, they rush through the client they currently have, and you do not get what you are paying for. I was charged $120.
I have had someone else tell me that they too experienced this same level of service in the past where she did not get the usual treatment once clients started coming in, and she brought it to their attention, expecting a discount, but they did not offer a discount. She has taken her business elsewhere, and I think I will be doing the same.
Also, as another reviewer mentioned, the wash cloths smell soured! They must wash them and leave them in the washer too long before they dry them. They smell like a dirty dish cloth!
They have always been very kind people, and I go there to give them business because in the past, they haven't seemed to have had very many customers; however, I am just very disappointed that I did not get the quality of service that I should have. Every client should get the same level of service regardless of how many people walk in the door. They can either wait, or go to the next corner where there will most certainly be another nail salon. read more
