The owner screamed at my 82 year old mother in law when she asked him politely to buff out scratches on a new piece he had just made for her. She was recently widowed and wanted a special piece with her wedding stone. She spent a lot of money and was mistreated. I don't know how this guy stays in business. I regret giving them a dime of my money. I had a big project planned with them and I will never set foot in there agin. He's a huge a hole. Run, don't walk, away from this place. read more

My son broke his chain that he got for Christmas and I had no clue how to fix it. I brought it here and they were so nice and took it and were able to fix it! They did it efficiently and quickly so he could have it back right away. They are extremely kind here! I've taken necklaces to get shortened as well and they are by far the most affordable in Naperville! read more

Dawn and Edmund were so great to work with. Looked at their showcase to see if they had a Sapphire pendant available. They did not but provided me the next day with 6 stones to pick from. Picked out the chain and was completed within 4 days. My wife loved it but wanted to add a loop so she can adjust the length. Edmund was able to complete the same day we came in to see him. Made for a wonderful Mother's Day gift. read more

Naperville Jewelers - Jewelry Near Me - Naperville, Illinois

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Edmund and Dawn are very knowledgeable, kind and give great advice! I feel very comfortable and know I'm getting a one of a kind setting from them. They are wonderful with repairs as well. Don't hesitate going to Naperville Jewelers when looking for a reputable and talented jeweler. read more

I'm a lover of rings. All kinds. Shopping for antiques, I saw rings in a display case and instantly felt a pull towards one. I loved it. Not wasting a moment, I took it to Naperville Jewelers to have it appraised, sized, and its prongs examined. The customer service was excellent. Friendly. Knowledgeable. And very timely. I dropped the ring off on Tuesday and by Friday it was on my finger. This is the place to buy or repair jewelry. A small family owned business who knows diamonds and gemstones. Forget the mall. You're better than that. read more

Naperville Jewelers - Jewelry Near Me - Naperville, Illinois

Extremely quality business! Have to say they've got my vote over Costello for best downtown Naperville jeweler. They helped me shorten my David yurman chain on the spot. Other stores would have had to send it out for repair instead. read more

Dawn and Edmond at Naperville Jewelers are good people! Came in to look around as I was going to get my wedding rings resized. Ended up choosing a new band and solitaire. Dawn was soooo nice. She assisted me with trying on a mount with 3 different stones. Even though Edmond was little under the weather, he still took care of it for me. It's so beautiful. They even resized my old band and did the appraisal. Really really good customer service. Would definitely purchase from them again read more

I highly recommend this shop. The designs are originals and Dawn will find the perfect jewelry you may be looking for!

Dawn helped us pick the perfect ring within our budget. She was amazing to work with and absolutely the sweetest! She has our business forever. read more

Naperville Jewelers - Stunning sapphire and diamond engagement ring. - Jewelry Near Me - Naperville, Illinois

The team at Naperville Jewelers were so helpful in finding the perfect wedding band to compliment my engagement ring. It was a very reasonable price considering the market and it is still more than I couldn't hoped of having. The team also had it right-sized within a few hours so I could take it home that day. Naperville Jewelers will be our go-to from now on! read more

I went to Naperville Jewelers to get my Moms Diamond Wedding ring designed into a bracelet. I was apprehensive for a year in half, then I googled custom jewelry in Naperville and headed out to Naperville Jewelers. I was met by Edmond who listened to my concerns and input every step of the way and understood the sentimental value of it to me. With my input and his superb, talented work...it ended in a stunning vision of artwork that sparkles and has the intricate beauty of a designer piece. Dawn was friendly and made me feel like family. This was an amazing experience and THE place to go for all your jewelry dreams! read more

Naperville Jewelers - Diamond Bracelet - Jewelry Near Me - Naperville, Illinois

I always use Naperville Jewlers for my jewelry needs. The staff is extremely helpful, and I often stay and chat even after my business has been completed. read more

This store is fantastic! My husband upgraded my engagement ring several years ago from this establishment. It is absolutely stunning. I recently took in two pieces to be repaired, they fixed one immediately and the other was repaired in less than 24 hours. The customer service is top notch, and they extremely knowledgeable. I would highly recommend this business for all your jewelry needs. read more

Best Jeweler around for all your jewelry needs including repairs & sizing!! Edmond & his wife treats their customers like family. read more

Naperville Jewelers - Jewelry Near Me - Naperville, Illinois

My fiancé had my ring made here, and I love it so much! They were so helpful and supportive. Also very knowledgeable and thorough in helping him fulfill his vision. Cant wait to go back and pick out our wedding rings!! read more

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This place is fantastic. Kind, professional, and willing to do repair work for reasonable prices . They have a great selection of fine jewelry - but it's the way they treat you that really makes this place a gem. read more

Wow wow wow! I can not say enough praise for Edmonds vision to create a one of a kind pendant for me. Once I saw the finished product I was speechless. Thank you Dawn for being so courteous. I would encourage anyone to stop by and see their showcases. read more

Naperville Jewelers - Jewelry Near Me - Naperville, Illinois

Been coming to these Naperville Jewelers for years! Brought my wife's engagement ring and have had several repairs and even watch batteries installed . I've walked out pleased and love the service every time! These guys rock! read more

I was just in for sizing of a watch and new battery. While I was there I showed them my problem with trying to close a bracelet I have. Edmond suggested a magnetic clasp. Worked out GREAT! I would Definitely recommend Naperville Jewelers. Dawn and Edmond are great to work with read more

I LOVE Edwin and Dawn. I hadn't been wearing my wedding ring (of 32 years) for a while, and my neighbor recommended that I ask Edmund and Dawn for ideas to redesign my ring. When we did this we were able to add diamonds from my mother's and grandmother's rings. I LOVE how it turned out and I was surprised at how affordable this was. I truly can't say enough great things about Edmund and Dawn. Their ideas, how kind they are, and they even bought my gold from my original settings. They were simply the best! read more

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We've been fans of the Naperville Jewelers since they were in their original location in the RiverBrook Commons. We're always greeted with a bright smile and a hello and after this many years they know what it is that my wife likes. An amazing knack for directing me towards that perfect gift for the occasion. After purchase care and support is also fantastic. We've had very few, like no, issues with the quality of workmanship and everything that we may have purchased elsewhere has been taken care of like to came from them. They are a bit pricey, but quality costs and everything we've purchased has appraised for more than we paid. Top notch. read more

After years of doing business with them at there old location my Daughter was having a ring received by her Grandmother made into a necklace which tuned out beautiful and she told me she went to Naperville Jewelers. I had received diamonds from My Mom, Grandmother and Mother - In - Law and brought them in and the magic began. Edmund Alias Magic Man created a mold for me to approve and the magic began. When I walked in to see the final project it took my breath away. I started to cry and knew that it was the best decision I could have made. Edmund is amazing!!! Please know you are in good hands to choose Naperville Jewelers and crew for your purchases. Your neck or finger will be gleaming read more

Well if you are looking to get treated as a second class citizen then this is the place for you. I was never treated so poorly. These people don't respect their customers. I leave messages and get no return call. Nicole has an attitude and a problem with me. I walked into this store and they waited on another man who walked in 1 minute after me. Yet they completely ignored me as if I don't matter. EVERY customer should be treated with the utmost care and respect. These people have insulted me and I'll never ever go back to them again! Edmund was rude and impatient. They were angry cause I wouldn't buy my diamond earrings from them. The audacity ! You've been warned folks!!! read more

Stopped in looking for an anniversary gift for my wife. We had been to several jewelers looking at stackable bands. Dawn was great. She took the time to show us everything they had and explained that they could custom make what we wanted. When my wife decided on the stones and the sizes Dawn ordered the sapphires and had the rings made without question. No doubt that this is the best customer service I've received at any jeweler! The finished product was perfect! Beautiful diamonds, perfectly matched sapphires and a price that was unbeatable! I would recommend Naperville Jewelers without hesitation! read more

Naperville Jewelers - Just what she wanted! - Jewelry Near Me - Naperville, Illinois

This review is for jewelry repair. I brought my engagement ring here to have the prongs fixed since my diamond was spinning. The jeweler made some additional recommendations to me as well. I also asked to have my watch battery changed. They called me back a little over an hour later and my ring looked like new! Was very pleased with the reasonable price that they quoted me as well as the workmanship performed to fix my ring. Very pleasant people. Highly recommend! read more

We bought a wedding ring set, took it here to have it resized from a 7 to a 4.5. This was a new purchase from a box store. When I called ahead of time and described the ring and what I needed done, also stating there was nothing around the bottom of the ring that would be in the way, the individual on the phone stated that it could be done. Knowing that without them seeing the ring there was no assurity it could be done, we mentioned we would bring it in to be looked over. We brought it in within 1 hour of the phone call. The ring was taken by a young lady into a back room so she could show it to someone (I guess the expert). We knew there was a problem, when they came back and shut the door, so we couldn't hear the conversation. They both reappear and the older woman stated that it could not be done do to the diamonds on the side of the ring and they don't size down more than 1 or 1.5. Of course I was disappointed, but my husband stated we just were at the wrong place. Sure enough we took it, the same day, to The Diamond Studio, they looked at it with no hesitation and said it would be ready in a week. We did not share our experience with Naperville Jewelers to The Diamond Studio staff. Well here it is, we picked it up today. As instructed and promised, the two rings were resized from a 7 to a 4.5 and sodded together and look beautiful. I have stated this repeatedly and I will say it again. Don't say something can't be done, just say YOU aren't capable of doing it. read more

Dawn is an absolute pleasure to work with! She really has a great eye for picking out pieces that match the buyer! She was so patient with us showing my fiancé and I a ton of different bands; while I encouraging us to take our time and really make sure the piece felt right before purchasing it! Excellent customer service! read more

Wanting to express to the public how impressed and grateful I am to Edmond and Naperville Jewelers! Edmond was able to repair an antique diamond and sapphire pendant where three other jewelers could not. Not only did he fix what others had given-up on, but he did it for a fraction of the cost I had been quoted elsewhere. Edmond found a true sapphire, matching color, ground/cut the edges to identical fit. I am now a customer for life and will continue to recommend their beautiful custom jewelry and related services to everyone. So kind, they had my piece back to me in less than 2 weeks, high integrity, a fantastic experience. Thank you! read more

I had my wedding band repaired and a stone replaced that was lost. They were the best price around and I got to pick the stone replacement. Very fast service and they communicated with me throughout. I will never go anywhere else! Fabulous customer service! read more

Would highly not recommend bringing any valuable watches to this place. Their "watchmaker" looked at my watch for literally less than 2 seconds and said it was fake because the crystal was too tall. Pretty concerning that he doesn't the difference between a vintage day-date and and a modern one. Stay away from this place if you need a watch servicing. read more

I've only had a few dealings with Naperville Jewelers over the last couple years, but they've been excellent each time. We had some work done on my wife's engagement ring - which was purchased somewhere else - and I was expecting to hear bad things about it. But, instead they complimented the quality and treated it as if it was their own. They will continue to get my business. (In my defense, I purchased the ring before Naperville Jewelers was even in business). The prices are great, the service is great and most of all, I don't have to go into the mall. read more

Very nice staff. Took a silver necklace in to get a new clasp. Little pricey but the piece looked beautiful when they were done. Even finished a few days earlier than they said they would. Wish they could've been more knowledgeable about the necklace...it was my grandmothers and I wanted to know when it was made and the worth but I didn't get much of an answer. Otherwise would probably return to get something fixed but I might call around to see if there are better prices. read more

I needed a place to resize my watch bracelet after I acquired a few recently. I'm usually a DIYer, but this is brand new territory for me so I got a bit spooked! I walked in during lunch hour and they quickly took care of me. 5 minutes later, they were done resizing both my watches and I was out the door! Had a nice chat with the staff there and they were all extremely friendly. I wouldn't hesitate to go back. And I didn't! After a day of wearing one of my watches, I noticed that the clasp was a bit uneven and was not sitting on my wrist as well as it could be. I walked in the following day and had a link taken out one side and moved to the other. Again, done in a blink of an eye and they didn't even ask for anything! I truly appreciated the prompt, professional, and friendly service they provided me. Thanks! read more

Best place to get your diamonds! My husband bought my engagement ring here in 2010 and we have never looked back. We bought my wedding ring here and more recently bought a pair of diamond earrings here. They treat you like family. I believe it's a couple that owns this place so it's not a chain and they don't do sales or discounts because you get the best price all the time. They don't mark up so they don't need sales. Every diamond that comes from here sparkles and shines like no other. I'm always getting compliments on my ring . Need any diamonds come here, you won't be disappointed! read more

"You piece of sh!t" says OWNER Edmond. Wife paid to have ring sized. Ring returns obviously damaged. I returned to ask for a refund and politely discuss. She was upset and I didn't want a scene, so I went alone. I just wanted a refund. Simple request. The owner was so offended that I would question his work that he starts yelling at me. "What are you, stupid?" "How do you know I did that?" "Look at all of this gold in here I made" "No money for you! Get out! You piece of sh!t" Yes, I was there to try to explain, but was always respectful. He's lost his mind. Now my wife's wedding ring is damaged, I'm out over $200 AND I need to pay to have HIS damage repaired. I'm almost 50 and I've NEVER been treated like that. Between him yelling at me, me trying to explain what happened and his associate (Dawn) yelling at him to stop screaming, it was a mess. People stopped on the sidewalk to watch the scene he was making. All of this because he was "insulted" that I questioned his work. Needless to say, it was TERRIBLE work and an OUTRAGEOUS way to treat a customer. Maybe he used to be a good jeweler, maybe he used to be professional, maybe he should retire. read more

With Edmunds talents and Dawns charming personality you can't go wrong with Naperville Jewelers. My ring is beautiful and I get compliments on it almost daily! Thanks Dawn, for helping him pick the perfect ring!! read more

He deserves NO stars. This jeweler is a scam artist. I took a couple of rings in to get downsized. He had the audacity to tell me that I could not have the metal that he was going to cut out of it because he melts it down and puts it back into the ring. Do people really believe this? That is your metal in your ring you have a right to it. read more

All I have to say is "Dawn and Edmond"... you will understand after coming here. Great team and fantastic jewelry.

Awesome experience with Dawn and Edmond! They look my diamonds and created a perfect custom ring onsite. They also did it in a short period of time. Highly recommend! read more

Naperville Jewelers - Jewelry Near Me - Naperville, Illinois

Dawn and the owner Edmond are such pleasant people to do business with. Dawn is very professional and knowledgeable with her craft. The prices are great, establishment is very nice. My husband found this business due to me being almost scammed with prices for unnecessary repairs from another well established business. He checked around, after coming here, Dawn checked my 3 rings and said they just needed to be cleaned, polished and diamonds tighten as needed, I also had a ring resized. They were very prompt, my jewelry was ready the same day, which amazed me. This is definitely my jeweler for life, and I will recommend all who needs a jewelry place for repairs or purchase. Oh, the owner Edmond does all his own jewelry, you can get anything designed there and also repaired. I am a very pleased customer. read more