I've worn my Tag Calibre 5 daily since 2015 with zero issues until the dial shifted. Took it to The Clock Doctor and was told it needed a full service. Paid just over $400 expecting a solid fix. About two weeks later, the watch stopped working. I brought it back and was told it was still under warranty, so they "resolved" it, but also mentioned I'd likely need to replace a faulty part soon. If that part was faulty, why wasn't it caught and addressed during the original service? That's what the service should have covered. To make things worse, user negligence was subtly implied, despite the fact that the watch had run flawlessly for nearly a decade until the service. It has now stopped working again and doesn't run at all. Also noticed the dial isn't properly aligned after the service. It's subtle, but definitely wasn't an issue before. I came in with a cosmetic issue and left with a non-functioning watch and unanswered questions. I'll be taking it elsewhere for a proper, transparent repair. read more

See all

I needed a watch battery for an upcoming wedding. I called a jeweler and she said her watch "guy" was not in and sent me to the Clock Doctor. Small'ish unassuming shop with lots of vintage clocks. To the side was a group of gentlemen, just working on watches. They hooked me up in record time. And the cost was nominal. If you're in the Scottsdale area and in need of services, these "guys" are legit. Thanks to the guys at the Clock Doctor for your services! You saved the day. read more

Great spot. Fixed my wall clocks quickly. Highly recommend this establishment. Price was right too.

Extremely helpful and knowledgeable. Tyler was amazing! He went out of his way to take care of me. The whole team was great!

They are very knowledgeable about all clocks from pocket watches to large grandfather clocks.

So, I've had a Grandfather Clock for over 19 years. I purchased it out of state and it's gone through several moves and several repairs over the years. Most recently, we made a local move and for some reason, this clock just didn't want to continue to function. Several months of missing that beautiful sound of the chimes, I did some research through Yelp.There are many repair shops to chose from however, some had not been active with reviews for several years and a few low star ratings for others until I came across Clock Doctor. This location has been in the Valley since the 60's and they have rave review from past and present customers. The process was super simple. When I called on Friday of last week (in the evening) ; I spoke to one of their clock repair guys. Explained my situation and he told me that he would have their office staff get in touch with me to see the next time the service tech would be in my area and they could then schedule an appointment. I received a call back within about 10 minutes and it just so happened that the tech would be in my area on Tuesday, so a timeframe was scheduled. I felt extremely fortunate as generally (as the service tech told me) they're booked out at-least two weeks in advance! Yesterday (Monday) they called to confirm my appointment. Today, my repair man Chris was suppose to be here at 2:00 PM. He was a head of schedule and called me to see if he could arrive earlier which was fine with me! He arrived about 1:25 PM and started right in. He was impressed with the age & stage of the clock and what great shape it was in. That said, he knew it had been some time since it had been serviced. Took him a total of about 30 minutes (or less) to determine that it just needed to be balanced, fine tuned and oiled the bearing points on the front and back plates. Was so relieved to know it was nothing major and that no parts were missing as that is what my husband and I initially believed. Chris was super professionally, knowledgeable and thorough. Extremely happy with choosing Clock Doctor. The full service along with the house call for repairs was $175 total. If parts are needed, this is included in the cost, as well as an oil treatment & a 1 year warranty. *Note- You should oil your clock's mechanism every 3-5 years to keep it running smoothly and efficiently. Also, this company will pick up and take parts to their shop in Scottsdale if it's a bigger job that requires more time and attention and will bring it back for install. BTW, If you're moving they offer their services to break down, pack and relocate your Grandfather Clock, then unpack and put it back together in your new place at a reasonable fee. Wish I would have know that before. LOL read more

The Clock Doctor - Receipt - 1 Year Warranty - Watches Near Me - Scottsdale, Arizona

See all

I needed new battery for my wrist watch. The service was quick and price was good. Highly recommended. Very unique store almost like clock museum. I will go back to check out some of their consignment items. read more

These guys are wonderful. We have used them in the past, but just went in yesterday for a battery and some questions on watch maintenance. They were incredibly honest, even to the point of not recommending something to be done that would have made them money. They are knowledgeable, professional, and honest. What more do you want? read more

The Clock Doctor pretty much fixes any horological instrument from watches to grandfather clocks. Great service and well run company.

a pocket watch in four months ago to have them get it working again. They told me they look at it to see if they could fix it. I called back a week later and they said yes they took $100 deposit and said it shouldn't be more than that. I called every 2 to 3 weeks and they couldn't tell me they fixed it or not. I waited on a return phone got it. I called back again weeks later still told me they couldn't tell me if it was fixed or not. The owner apparently was working on it now it's been four months. They told me it was ready and I picked it up and it doesn't work I called told me please bring it back and they can look at it. I don't take it back because they can't fix it but they have $100. What should I do? read more

I dropped off my Bulova watch for a battery replacement, scratched crystal repair, and a crown screw. The following Monday, the shop called and informed me of an 8-month crystal backorder and uncertainty about the screw, but said they would see if they could find a generic crystal. After no updates, I called Friday and spoke to Adam, who was dismissive, and seemingly inconvenienced, saying he's not sure why I hadn't heard back, but that "we are very busy here." I said, "no problem, if you're too busy to give me an update on the repair, then I will be by later to pick it up." Adam replied, "okay." My understanding is Clock Doctor is a family owned business. Generally, I have found family owned businesses seem to understand the value of their custom base much more than large retailers. I believe this is probably the case with Clock Doctor, but sometimes a company's core values are not always appropriately reflected by their employees. In any event, after searching for a new watch repair store, I learned that most watch manufacturers today have a simple and convenient process to ship a watch directly to a repair facility. In this case, Bulova indicates most repairs take about 10 business days to complete and returned to their customers. I wish Clock Doctor success, but I will not patronize the business again. It is said, "you never get a second chance to make a first impression." Unprofessional, poor communication, and zero progress--poor experience. read more

I had a simple request: a replacement battery. They performed it promptly and expertly. I did not expect the amazing clocks and music boxes. I need to remember this place for future gifts. read more

I live on the east coast where the amount of snobbery surrounding watch repair is insane. I took my broken vintage watch to a few places locally, and they all gave me absurd quotes without them even opening up the case back. It was clear they wanted nothing to do with it. The Clock Doctor was different. I dropped in while visiting family in the area and they were more than happy to take a look at the watch. They opened the case back in front of me and although they couldn't identify the issue immediately, they were willing to work on it. I was told it would take 12-16 weeks, but at that point I didn't care. I just wanted someone to fix it. The watch was ready 10 weeks later and they shipped it out to me. Long story short, the watch was damaged during shipment twice. The Clock Doctor honored their warranty each time and took it back for repairs. Mason kept me updated on the whole process and was great to work with. This shop is honest and they take pride in the work they do. My 50 year old Omega now keeps better time than most of my new watches and I couldn't be any happier with it. The price of repair was more than fair, and the wait was well worth it. I will be sending all of my watches to them in the future, and I highly recommend you all do the same. Thanks again to The Clock Doctor Team -- Keep on doing what you do best. read more

They took five months to repair a pocket watch. I had to call twice to check on the repair status only to find they hadn't even started. Wow! I finally picked up the watch and, after one week, it seems to be running fine. Then, the amount charged on my credit card statement was 3% higher than the credit card receipt they handed me. When questioned, The Clock Doctor informed me there's a sign near the cash register stating 3% will be added to the total sale. But wait, the added 3% is not reflected on the credit card receipt! So, the credit card statement doesn't reconcile with the bank statement. The Clock Doctor representative on the phone said, "if it makes you happy, come back to the store and I'll show you the sign". Are you kidding me? What would make me happy is a credit card receipt which matches the bank statement, and not having to talk to an arrogant and condescending employee. I'm voting with my wallet and taking ALL my business to another business. Little does The Clock Doctor know, but I was looking at a Wolf watch winder they had on display and considering making this expensive purchase. NOT NOW! read more

I got my watch resized here. Busy little place. Very quick and kind service at a reasonable price!

They were eager to help and explained what was involved in fixing and cost fixing my click

Quick and fair priced to replace the battery in my old Seiko watch. Very friendly service too!

They removed links on my watch for free immediately. Great service. Would recommend to everyone who has watched issues.

Incredible service This is an old school repair shop They know their stuff Spent 30 minutes creating hands for my antique wall clock I will bring all of our clock and watch work here read more

I have two cherished clocks that had problems. The grandfather clock I built from a kit many years ago. I had replaced the Hemle clock part 15 yrs ago but it had developed a problem with the chimes missing 12 o'clock and only going to 1. The second clock is an 1870 French Mantle Clock and the bell clapper had broken. I removed both clock parts and took them into the store. I have been a customer for over 20 yrs. Three employees helped me. They were able to repair both items immediately with no charge. I then left my father's Rolex for a new crown and dip cleaning After discussing its status with one of the owners. They also gave me some fine pins to reattach the works to the frame. That is great customer service and I highly recommend them to repair your treasured clocks And watches. Dr Baran read more

See all

Would give a 10 if I could.Brought in my IWC Aquatimer that had condensation on the watch face.I had already taken my watch to the IWC store in Fashion Place.Estimate to fix was $2,400.Seriously!!! These guys to my watch apart and found there were no leaks.The back of the watch just needed to be "sealed better".My total cost $25.Yes,$25 !!!! Awesome place. read more

First, let me preface things by saying that I have inherited and/or purchased about a dozen antique clocks in my lifetime. Some are worth thousands of dollars; others are just sentimental; however, they are priceless to me. This is especially true for the clocks I inherited, as I have lost my entire family and all I physically have of my parents and grandparents are my clocks. My husband took my grandmother's antique clock to them in May 2024. He was told the clock was worthless. Yes, that is fully understood. Though it may be worthless to them, it is extremely valuable to me, which is why we are willing to invest in it. Fast forward to the clock being ready, which was seven months and $425 later. The clock is worse than it was before. I am not sure what they did, but I will need to take it to someone else who will fix it. Maybe it is because they are in a specialized industry and they have the market in this area, but their resulting work on my clock was unacceptable. You can tell by the owner's responses to poor reviews that he is defensive and a bit aggressive. He clearly only wants to work on clocks of great value. Trust me when I say, I would never allow someone like this him (or his shop) to ever work on one of my much more valuable clocks. read more

we purchased a very expensive grandfather clock. It had some issues with not keeping the correct time and stopping. Tyler came to our home several times to make sure that the clock was working properly and instructing us on how to adjust it so that we understood how it works. I highly recommend them. read more

Great service! Broke my family heirloom watch and brought it in just to see if they could replace a part of it. Within the day, they had a replacement part and didn't even charge me! Highly recommend here! read more

I looked up a watch repair and came up with Clock Doctor. 15 minutes from my home. When I walked in one of the owners asked if I was in need of clock repairs ? When I answered no he directed me to the from room. 30 seconds later another individual responded to my question can you replace my watch band . Cost is $15.00 . It took him 5 minutes to remove links than add 2 back and we were done. Professional, personalized service and prompt. If you have a clock that has not worked in years that you inherited from Aunt Jenny these are your guys! If you have watch issues or desire to buy a high end watch ; this is the place . Located In the heart of Scottsdale and 71st Place I recommend this establishment, on a scale of 1-10, I rate them a 15.. Jeffrey M recommends them read more

If you have a quartz watch, this is the place to get your batteries replaced. Quick service at a fraction of what jewelers would charge.

Clock Doctor Located off of Shea and Scottsdale Road area, had on GPS to locate and the GPS took me around the block in right turns until I almost drove by it. Took in 3 - Tag Heuer watches to get battery replaced and was charged $13.50 per watch which some of the big jewelers would not touch. The old place where I took in for battery replacement was demo-ed in the portion of PV Mall . They told me there was a problem with the ladies Tag which we will see. Hopefully I found a place through all the Yelp reviewers that I can take my watches for repairs in the future. At $13.50 for a replacement battery, I honestly don't know how they make any money, The 3 watch battery replacements were done in 5 - 8 minutes and as a Yelper, when you check in , there is a 50% off one watch battery coupon popup. Hopefully these batteries will last a while, if so I found a place that I will come back to again and again. read more

See all

I came in about 4 years ago to replace the glass of my husband's watch and replace the battery. The service was incredible! My husband went back in there yesterday (2/26) and he was super impressed! He said the person who helped him was very efficient and replaced his watch battery quickly. He couldn't believe it only cost $15! Also, the location and parking is super convenient. Thank you for the GREAT service! read more

Always responsive, high quality service at a reasonable price. Had several clocks repaired there.

Always a great experience here. They're friendly quick and do a great job! Only place I trust with my favorite watch. Pricing is so fair!

I recently purchased a cuckoo clock at a local thrift shop and needed to have it looked over. Several people had recommended The Clock Doctor as the place to go for professional service on clocks of all types. I took the clock in and Dylan, the cuckoo guy, helped us. He began looking it over immediately, adjusted a few things, gave me some history on the clock and within minutes had it hung up and cuckooing! He was very professional and really knew his stuff about cuckoo clocks. I will return in the future for all my clock needs and when this new acquisition needs a tune up. Thank you Dylan!!! read more

I had the most amazing experience. Please visit this shop just to see the old world clocks from all over the world. I was able to have my Dad's grandfather clock shipped out to my son's home in Sierra Vista from Florida. Unfortunately it was missing a part and not only did they give it to me they also showed me how to put it together. Unfortunately there was more to do which they happily walked me through the next step. So I drive back down (visiting my Grands always a blessing) They even offered to FaceTime me while there just to ensure success. My son and I were able to get the clock up and working with 4 trips to the store and 2 parts they didn't charge me for. They really care about restoring and respecting family treasures and you can trust their expertise and sincerity. read more

I've bought four watches here and was really satisfied, but then when I brought a watch to be repaired, I feel as though I got completely ignored. it said at their office for a month and a half without a call to find out what was going on and no one could find my watch. And their specialist told me that they sent it out to get repaired and my watch had been declined because it had been declined before by their Rolex specialist. read more

Found someone to fix my grandpas old mantel clock. They have some amazing clocks too. People are really nice and have a passion for this craft. read more

Super cozy little shop. Just off Scottsdale Road, so it's easy to find. We brought our Mauthe wall clock in for a diagnosis, and these guys had us in and out in about 30 minutes. They had numerous other people come through while we were there, and we could tell every person was given great customer service. Highly recommended!! read more

Great people to work with. Brought in a wall clock that needed fixing and they immediately started working on it. When they realized a part would need to be ordered they put in the order and within a week the clock was fixed and out the door. Quick and easy. There is a reason they have high reviews. They are that good. read more

I've used The Clock Doctor twice in the past two days for battery replacements and service on eight watches. Mason was incredible. Professional, helpful, and knowledgeable about all the brand watches I night in. Allen was great too. I'll never use anyone else for watch service or repair. read more

exxellent home service. We have 200 year and 100 year old clocks that required home service. the technician was knowlegeable and was able to get both clocks operational. not cheap but well worth the cost, read more

Clock Doctor in Scottsdale is the best in class in Arizona. They've helped my dad for decades with his unique Cuckoo clocks so when my wife received a watch as a gift and needed some minor assistance, I advised her to visit the Clock Doctor! All around best service, technical abilities, and communication. Thanks again! read more

I brought in a vintage watch for repair (1971 SEIKO). I was quoted a fair price, and a timeframe of 10-12 weeks. Unfortunately the repairs took almost 6 months. I'm Very Happy with the finished product. I wear this watch every day. read more