Doug is one of those providers that does exactly what he says he's going to do, is straightforward in dealing with his customers and genuinely loves his work. Doug and I talk about collecting and buying and selling and experiences he's had with the different watches that have come through his shop.I always enjoy going in there and getting my wrist watches sorted out. read more

DeChance & Company - Jewelry Near Me - Phoenix, Arizona

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I went to DeChance and Company watch repair expert twice over a 9 month period. Upon entering and leaving his company, he shook my hand. He is most knowledgeable and most professional. His prices are very fair. In fact, they're inexpensive. I highly recommend Doug and plan to return to have a silver vintage watches polished. All in all, I rate Doug and his company 5 out of 5 stars. read more

I've known Doug since the late 80's and he is the best automatic watch repair person anywhere. He has worked on many of my watches and always has the best service. He definitely knows his stuff. read more

Always great service! So knowledgeable - I've used them for Cartier for several years!

This guy knows his stuff. It's also fun to look around his shop at all the interesting one of a kinds. I won't take my Omega Seamaster anywhere else. I did once and regretted it. Thanks! read more

It's only been one week since I sent Doug some photos of a basic AP Royal Oak watch..Doug can you fix the watch?? I guess he cannot fix this watch, as he did not know much about it, when we spoke on the phone. Well if anyone knows who handles Patek Phillpe and AP Royal oak watches that are more involved than a Rolexj read more

Amazing shop .. highly knowledgeable and reliable .. Brought in a watch to be appraised .. The process was thorough, professional , timely Thank you so much read more

Doug is an expert, swiss-trained watchmaker. I trust him for his guadance on fine timepiece repair, service and purchasing. Doug first helped me with additional links for the wristband on a recently acquired Datejust (and for a very fair price). After my discussions with him during and after that first experience, I value Doug's expert knowledge and see him as a trusted resource for all my watch buying and repair needs. read more

Honest, timely, certified quality repair of my vintage Rolex. Highly recommended. Honest, timely, certified quality repair of my vintage Rolex. Highly recommended. read more

Thank you so much for repairing my mother's watch. You did an amazing job and it was worth every penny. Doug is who worked on the watch and is just a wonderfully genuine person. Honest and straightforward it's hard to find someone these days with such integrity. Thank you again we will be forever customers. read more

this is an outstanding jewelry store. Not only have they repaired jewelry of mine, including soft 22 karat gold that just doesn't seem to want to stay unbroken, but they also have created incredible custom pieces for me. They will fix your antique, and/or Swiss timepieces with ease. Doug is professional, relaxed, and always in a great mood. This is by far the best jewelry store that I've ever been to. read more

Best luxury watch company I've ever seen. Doug brought my Rolex Submariner back from the brink after a highway speed motorcycle crash. The watch hit the pavement at 55+/-mph. Doug is worth his weight in gold! read more

DeChance & Company - Jewelry Near Me - Phoenix, Arizona

Doug always provides top notch service. My family has been going to him for all of our watch needs for several years. His repair/refurb times are always very reasonable, and his prices are great. read more

This is our go to place to buy Rolex watches, get them serviced and repaired. Doug is trustworthy and honest. He's also certified by Rolex so he knows what he is doing. He works with other watches and jewelry as well. His prices are great too. read more

I absolutely Love Doug, he's taken care of ALL my jewelry needs for my family members & friends! Someone you can trust, and great pricing! Thanks Doug! read more

Doug is a first class guy,. I've been dealing with him for 20 plus years. knowledgeable, professional and simply the best person to buy, tuneup and repair your watches. my highest recommendation! read more

This is the best place to shop when it comes to fine jewelry and watches! I've been coming here for 20 years and have never once been disappointed! read more

Doug is very knowledgeable and his work is quality. Highly recommended especially for watch repair.

Do yourself a favor and don't enter this jewelry store!!! You will come out spending a bundle on the most beautiful vintage items! Doug has great taste and character. The items are of utmost quality. If you are looking for one of a kind pieces or a fabulous Rolex, Doug is a Swiss trained, Wostep watchmaker. Need I say more! Hope I don't see you soon, Doug!!! read more

Doug is hands down the best honest jeweler I have ever met. He knows his stuff and is always willing to help with whatever you need...want :-) read more

Not only is Doug very knowledgable, he is honest and fair. Traits not often found enough these days. Brought a vintage watch that even the manufacturer said they couldn't get parts for...he fixed the issue in less than a minute. Although he did recommend for servicing on the watch, as this would only be a band-aid fix, he said that's up to you-as the servicing could exceed the price the watch but he truly does take the entire watch apart and rebuild it-I saw a watch that he was working on and believe me- it was completely taken apart! Sad but true, our conversation among other topics was about the dwindling tradesmen in all areas, but people that truly know this craft. Like anything, you get what you pay for and quality comes with a price. Spend the money once doing the job right the first time. I won't hesitate in trusting Doug and he comes highly recommended. read more

Doug has been maintaining my two Rolex watches for over a decade. He is honest, and technically superb. A pleasure to work with! read more

Doug did a great job on my Tag. It took longer then expected but was not his fault. Fixed it and polished it like new. I highly recomend him. read more

DeChance & Company - Jewelry Near Me - Phoenix, Arizona

Doug is especially kind and helpful. He takes pride and care in his workmanship. It took him a while to find the exact crown missing on my vintage Rolex, but thankfully he was able to replace it. I'm very pleased with the service I received on all of my watch repairs. Be patient with him. He is very busy, but that's because he is so good! read more

Someone that understands business. I just went in to get a new battery. I didn't have any cash on me so he told me to come back whenever and pay him. I don't often go to watch repair shops, but if I ever need to or someone asks I will certainly send my business to DeChance. I will also be going back tomorrow to pay him. read more

Took in two of my watches for new batteries and a band repair. Extremely friendly and prompt service. Very low prices.

Always professional and reliable service for big or small jobs. I highly recommend their services.

Doug is the real deal. He is very knowledgeable and a master at his craft. I highly recommend Doug for any purchase or repair. Go check him out. You will see what the rest of us already know. read more

What an incredible experience! I just got out of work I needed a battery for my watch felt naked without it didn't want to go to the mall don't wanna have to be on the road for hours found dechance and company and was able to walk right in and was serviced immediately the gentleman replaced my battery in my watch in less than five minutes and I was out the door! Truly an awesome place clean safe friendly would highly recommend anyone anywhere anytime to come here. read more

Doug gave me excellent service repairing my watches. I needed a clasp fixed. He can do anything from a simple battery swap to a full service on a mechanical movement. Fast turn around time. I wouldn't hesitate to recommend him to anyone. read more

I had a broken watch band and was looking for a nearby repair place. Doug was great, he replaced the missing pin, tightened up the fit, all while I waited and for a whopping $5. When the watch itself needs repairing, I would not hesitate to go back here. read more