My 17 year old son was taken advantage of by this shop, He brought a wristwatch to the shop because…read morethe battery was dead and he was sold a service of $300.00 to fix a watch that was not even worth $50.00. The business owner demanded a $20.00 deposit from him at the time of drop off. When I heard of this I went to the shop the next day to tell them not to proceed. The shop returned the watch but they refused to return the $20.00 deposit.

Roman the owner has worked on several of my watches and did an did an excellent job. He is also…read morefairy priced.

Second review for Arthur and 1 month late-- he is amazing!!! I cried and hugged him when I picked…read moreup my "new" engagement ring. I had my grandmother's wedding band that (due to age) had fallen apart. I asked Arthur to design a ring using my engagement diamond and use the baguettes from her ring. Totally trusting that he'd create something amazing- he exceeded my expectation and I left with a ring that has received several compliments! Do not hesitate to give him the opportunity to give you an amazing experience!

Very nice place. Very knowledgeable and helpful. Fixed all my jewelry and very go rates.read more

I have had several watch batteries replaced. My husband had his grandmother's watch refurbished…read morehere (50+ year old watch). Everything we have done has been done with perfection. Love this place and the fact that it has been around for a long time. They are efficient, friendly and fun to work with.

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

Always excellent..... at everything!! From designing to crafting to getting things in from all over…read morethe world to look at to finishing it up and to price it is all excellent!

Outstanding experience here. I purchased an engagement ring and was impressed by the helpfulness of…read moreboth Hunter and Marc. Marc went out of his way to walk me through the process of choosing the best diamond to helping with the design. He was very knowledgeable and made me feel comfortable spending my money here...couldn't be more pleased with the results.

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

I brought in my watch because I had dropped it and the back popped off. I looked up some youtube…read morevideos and couldn't get it back on myself, so I brought it to the watch doctor. He reattached it for me in a few seconds. He refused to charge me as well. This is the second time I've come in for help with my watches and I will always recommend this place. Thank you, watch doctor!

Wow! This is a shop local business that couldn't have been nicer. My 88 year old mom found a…read morenecklace she loved but it was in knots and needed a cleaning. I went into Monson to inquire on whether they could help. The gal at the counter said absolutely. She said we'll get the knots out and clean it for you. I asked if I could pay right then so I could quickly "grab it" when it was ready. She said.....there's no charge. I said, I insist on paying. She refused and another gentleman came over and said absolutely not. I was shocked!! But in such a "wow, this is crazy" way. There were 3 employees in the store. Maybe all owners. And ALL so kind, welcoming and willing to help. If you have ANY jewelry needs, you should definitely check Monson out. I learned afterwards that they reset my sister's wedding ring and she had nothing but great things to say too. And her ring/setting is beautiful. Thank you, Monson! From me and my mom.

Found this local shop to size some watches my grandmother had left me, and Bob was just so helpful!…read moreHe was super quick but meticulous about his work, and we had a very pleasant conversation! This is the type of establishment I'm going to tell my future kids about, absolutely would recommend !

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.

I have a 40 year old Seiko Seamaster which I sent to Watch Repair USA for a repair quote. The quote…read morewas $800 which I authorized and waited to hear from them on the repair progress. After three weeks or so I contacted them inquiring about the repair, I was told the technician was still working on my watch. I finally received my repaired watch, it seemed to be working fine but a month prior to the 12 month warranty expiring the watch stopped working. I contacted Watch Repair USA and spoke with Sandra who was most helpful, I sent the watch back to them for repair. They returned my watch to me in a working condition BUT two month later it stopped working AGAIN. Once more I contacted Sandra who informed me that the repair warranty had expired but if I wanted to send it back for further repairs they would be happy to fix it. I am totally pissed off, after paying $800 I expected my "Repaired" watch to be in good working order for a long time but that was not to be. So I am left with a watch which is not working and will have to pay a further repair bill.

Watch Repairs USA is a scam. They are thieves who steal parts of expensive watches…read more I sent them my Dior watch for repair a few years ago. This was a wedding gift! The case back had an issue & needed repair. My original documentation clearly states that the case back would pop open. They got back to me saying that the case back needed to be "replaced". I agreed expecting the original Dior case back to be returned,. When the watch came back it had a cheap silver case back and I never got the original Dior case back sent to me. They stole it. Additionally, the repair they did was of such poor quality that now no-one is able to open the watch to replace the battery. When I put an honest review of their bad service, they invited me to send my watch back. So, a few weeks ago, I sent my Dior watch with the explicit instructions that they simply fix their own mistake & re-install the case back properly so I can get the battery replaced in my own. They have been awful in terms of customer service. Per my last communication, they expect me to pay for this work and are not sending my watch back. I want my Dior watch back before they steal more parts from it. And I expect the case back which they installed to be in proper form so I can get the battery replaced wherever I want. They do such shoddy work and are completely untrustworthy. This should serve as a warning to anyone considering using Watch Repairs USA. They also owe me my original Dior case back. i paid $500 last time for a horrible job where my Dior case back was also stolen by them. I want my Dior watch back fixed and returned to me ASAP.