Have an account with both a biz and personal card on file. Biz card was declined twice; personal…read morecard once. Called office and walked me through the entire process only to get the same "card declined" result. I know both cards are good. They offered to book it by phone but wanted to charge $5 more. Asked why I should pay that when the problem is clearly on their side. Response was that I was going to have to decide if it was worth it. I told them I have a solution; I'm going to take an Uber. It's not the $5, it's the way they tried to make their problem mine. I'm happily going to spend more on an Uber to be able to sleep an extra hour and not deal with bad customer service. This is not the first time something similar happened. Previously, their system didn't recognize my home address so the only way to schedule door to door service was to call them and they charged me the same additional $5 for a phone reservation. Another example of their system shortcoming somehow being the customers problem. My previous experiences with them in terms of on time departures and driver professionalism had all been positive. Their back office staff and process leaves a lot to be desired. Despite their closest depot being just 5 minutes from my home, I'm done with them.

I used this transportation service get from my parent's home in Ocala to the Orlando airport and…read morefound it to be terrific. Called their number to book my trip, the cost was only $59, and they sent text message updates on my reservation and time of pickup. The shuttle arrived right as noted, and took us over to The Villages in Wildwood where a modern and clean charter bus arrived to take us to the airport. Overall, a quick easy ride and process. Very worth the cost and ability to take a nap and not worry about driving. The drivers were professional and friendly. Be sure to tip as they accept gratuities. Don't be a cheapo as they help with your luggage too.

Took many trips with this company and I had 2 credits for trips that I couldn't take because I had…read morebeen hospitalized When I call I had to pay for the trip I took they said they were not honoring the 2 I purchased this is wrong !

absolutely terrible experience sitting on hard seats, cup holder sticking in your face, no space…read morefor a short person let alone a tall one. this bus should never be allowed to take Senior adults anywhere. too many seats and so very crowded and uncomfortable. great bus driver though only reason I gave a 2.

Wanted to share with you what a great job Amy did yesterday for the wife and I. Our plane arrived…read morealmost an hour early from London. She was tracking the flight and noticed. Was waiting at the cell lot when we landed. Nice cordial conversation on the way home. We accidentally left a back pack in the back seat. She noticed after the drop off and returned it to us immediately. I must say in the future we will consider only using your services! Thank you for having Amy being our ride home.

They do not call back. I have no idea if they are in business. I am surrounded by people selling…read moretheir houses and my parent can no longer drive. I need a taxi to help her. No answer.

Dispatch said their driver won't wear a mask even if we request it. I am immunocompromised and…read morecannot ride with a stranger without a mask.

This guy is a rip off. He charged $26. for about a 2/12 mile ride. But when I asked how much he…read moresaid I'll let you know when I drop you off. Today I called from the hospital again and he wouldn't say much until I said how much. Then he said at least $25. I declined and walked home.

All employees professional and cordial ! Top of the line transport vehicles and totally spotless…read more Reasonable price. I have used this shuttle service 3 times already and am planning on using them everytime I go to the airport.

Reserved and paid for private car service but got picked up by a shuttle driver with other…read morepassengers. Highly unprofessional and dishonest in my opinion. When I questioned the shuttle, I was assured it would get me home earlier than scheduled but, in fact, I arrived 30 minutes later than promised.

Prior to our recent visit, we have never had a problem. However, at our recent visit the driver…read morewho called was very rude and inconsiderate. He was yelling on the phone and became very frustrated with us. I do not recommend this company and it would be easier to get an Uber or taxi from the airport.

They are using the word Village Airport Express but nothing to do with the Villages. During Covid…read morewe had to cancel and they said they would refund us, but they never have It's been 4 months and every month they said they would just a run around. Don't use them I hesrd alot of people are saying this happened to them. They use a small van. It's a shame they do this to people.

Do not do business with this man. Do not work for him either. Not only is he the rudest, most…read morehostile employer I ever had, he's downright dishonest. His vehicles are poorly maintained and at least one- the Chrysler 300 has been riding around with an expired plate for the past two months. He's a liar and does not play fair. He does have some very good reviews, but that's only because he has good people that eventually, quit- just like I did. He straight up stole my paychecks when I left the company. Use anybody but Capri Transportation.

I found Capri on time, knowledgeable and professional. Very accountable. Have used them 6 times.read more

We used this company for a wedding event for transportation for the bride and groom after the…read morewedding to their AIRBNB in Mount Dora. The event was at The Pinery at Howey in the Hills. The driver arrived early, as it was a very cold evening and he said he wanted to be there when they were ready to leave. The next big kindness shown was allowing the groom to include his dog, that was part of the wedding. The original dog transportation back home had a change and the driver quickly accommodated. Both the bride and groom said the driver was A+. Next, even though not planned, the driver let them drop their stuff off and then took them to meet up with their friends at a local Mount Dora location. Thanks so much for a great experience for this couple on their wedding day !!!

We had the pleasure of booking with The Chauffeur Guy after a cruise out of Port Canaveral…read more Timothy was our driver and was prompt, kind, personable and provided a great service. The car was super clean with bottled water and snacks ready to go. Don't let the lack of reviews fool you...The Chauffeur Guy will be our choice in the future.