VERY RUDE staff, specifically receptionists!! We LOVE Dr. Kelly and we appreciate her business with us, but her receptionists should learn how to treat her customers. I was running a bit late because of work emergency and I called them back saying that I'm running late and I'm on my way and if that's ok. That receptionist (I wish I asked about her name) told me no, today wont work anymore because you're 23 mins late which is from your appt, that is 45 mins and they have a patient right after. After leaving work and all the hasstle I dealt with to go to my appt, I said ok, can I reschedule then? I scheduled another appt - and she wasn't very nice through the process - and when we agreed on a time, I said I will call in the morning (early) if for any reason I wont be able to make it. she was like I can't do that because it has to be a solid confirmation. I said, it is! I meant in case of work emergencies (I promise work emergencies is out of one's hands!!) and finally after arguing, she was kind enough to put me down for that time! Seriously?! That's IN ADDITION to promising to call me and my husband to schedule appts for us and they never did, and its past 3-4 months already (not sure if its the same person, but I think it is because she was rude when we were talking to her on the phone about charges and other things regarding our dental cases). I'm an Industrial Engineer and I know all about businesses/industries and how they run - from a hospital to a small drive thru business. If there is only one person working and you have tons of customers, you should pay the extra money and spend an extra time to hire more people, so in case of emergencies like this, you don't turn your customers down after having them drive already or leave work, considering that not every work/job is easy enough for its employees to leave! BASICS: if the demand is more than the supply, DO SOMETHING to improve your business! What happened today was such a bad experience and reputation for new customers, like myself and my family. Instead of taking the time and the money to hire at least two people to work, you will lose at least 5 customers - if not more - and I'm sure you don't want that because Dr. Kelly is a great doctor, but bad/rude/unwelcoming staff can be a turning point to any place/business (in a bad way, of course). I know what I'm talking about because that's my work and that's what I do. I'm upset to say that I loved the services and the doctor there, but I'm not sure if my family and I will continue going to this place. =( read more

I was referred to this dental office by a local orthodontist, as I had recently moved to the area and was searching for a new dentist for my entire family. I typically don't leave reviews--especially negative ones--but I feel compelled to share my experience so others can make informed decisions about their dental care. Unfortunately, I am truly appalled by what has transpired. From the moment I became a patient at this office, it feels as though my dental issues began. Most concerning is that I am now afraid to eat, fearing that the fillings placed on my front teeth--by this very office--will completely fall out. The dentist assured me these fillings would last at least two years. However, just a few weeks later, both have already failed. Chunks of the fillings--and my actual front teeth--began breaking off within weeks of the procedure. I've since had to seek care from another dental professional to begin addressing the damage left behind. This has been both emotionally distressing and financially burdensome. My husband has also experienced issues with the dental work performed at this office, specifically with the fillings on his back molars. He returned to address his concerns, and the staff simply stated that the fillings were "high" and that the discomfort would subside over time. In an attempt to correct the issue, they ended up drilling part of his upper tooth to adjust the bite. Despite this, he continues to experience discomfort. What's especially troubling is that, unlike me, my husband has never required orthodontic or periodontal treatment--he has had a relatively problem-free dental history until now. I've undergone a variety of dental treatments over the years, including periodontal care, orthodontics, and general dentistry, and I have never experienced this level of failure or concern. What was meant to be a routine visit has now turned into an ongoing dental nightmare. read more

This Review is to Highlight the Tremendous Aptitude Taken for the Dental Service Provided Here In North Corona. Dr. Kelly and Her Team are a wonderful group to trust and rely on to provide your family with the highest quality dental work at Fair Prices, or Reduced Costs with your Insurance Plan. Waiting Time truly depends on your patience. If you enjoy sitting, you will be fine, Bring a Book, if you have hyper-activity, the outside breeze is so nice. [The most I have ever waited after checking in was 15 minutes before being immediately seated into the dentist seat.] The scheduling is certainly flexible and can be altered for any emergency Life Reasons, so long as you swiftly communicate with Reception BEFORE your appointment. All Questions About Teeth, and Any Other Hygiene are thoroughly answered by Dr. Kelly herself or any of The Dental Team. Each Member of the Staff is highly Informative and outgoing with enthusiasm for the Dental Work. No matter who will be working on your teeth, Everyone here cooperates with such precise teamwork, it is PHENOMENAL to observe. In all previous Dentistries I have ever Visited, Smile Care Co. was the Worst Experience I have ever had with Dentist work, due to excessive waiting time which was OVER AN HOUR at every appointment. By Far, I highly Recommend Dr. Kelly and Her Team for anyone willing to have nothing less than a high quality dentist experience, where you will be well informed with every procedure to be done to the mouth, while being courteously greeted by the Amazing Reception Hostess there and her assistant upon your arrival for the appointment. Please See For Yourself. read more

This was by far the best dental experience I have ever received. To begin, the customer service surpassed my expectations. The dentist and the dental assistants were amazing. I made an appointment for 4PM with Cathy and I arrived there 10 minutes early to fill out forms. After filling out forms, I waited less than five minutes before being sat down in a dental chair. EACH dental room had their own massage chairs as well as cable TV. Sylvia was my dental assistant, and she was literally the best. She was very friendly and very informative, explaining everything there was to know about my teeth. She proceeded with an x-ray (which was in the same room) and made me feel welcome as if I was a part of the family. Shortly afterward, Dr. Kim came in and provided me with a full detailed analysis of what was going on inside my mouth. Due to wanting a clean, the hygienist (unfortunately forgot his name) gave me an over-the-top clean and educated me about maintaining oral hygiene. Before I left, I was given a small gift and Priscilla finished up my paperwork at the front desk. Overall, this was the absolute best dental experience I have ever had and can confidently say that I will definitely be coming back for their services as well as their hospitality. Special thank you to the names I mentioned: Sylvia, Dr. Kim, Priscilla and the hygienist (I am terribly sorry for not remembering your name). read more

I hate dentists. It's nothing personal. I just hate their professions. After seeing the same dentist for a few years, I decided it might be time for a new one. So I found Dr. Kelly Lam through Yelp (of course). My first visit was an emergency visit, an infected tooth right before Labor day made me call, afraid that I wouldn't find anyone to treat me if it got worse through the long holiday weekend. They worked me into her schedule and spent nearly two hours with me, understanding my fear of dentists and treating the pain in my face. I've been back since to have more work done and to see the dreaded dentist. And as far as dentists go, she is the best of the best. Dr. Lam is nurturing and caring and took the time to understand my dislike of her profession as well. She even called me at home at 8 PM the night of my first visit with her to be sure I was okay. I still don't like dentists but if I *have to* have my teeth cleaned, I wouldn't have anyone else do it. The entire staff at this office is amazing. Dr. Lam is gentle, understanding, and extremely thorough. I cannot say enough good things about her. Everyone greets me by name and makes me feel like a lifelong friend. THe office is clean, bright and uncluttered. I move frequently but will always be her life-long patient and am currently driving about 45 minutes to see her. read more

Where do I even begin? My family has been coming to Premier Dental for over 15 years, and I honestly can't imagine going anywhere else. Dr. Kelly Lam is simply the best. She has the kindest bedside manner, is incredibly gentle, and always makes you feel comfortable and cared for. She truly takes the time to get to know her patients, and you can tell she genuinely loves what she does. Dr. James is wonderful as well, and together they provide outstanding care. One of the biggest compliments I can give is that my kids actually loved going to the dentist! They grew up coming to Premier Dental, and now that they're adults, they still choose to come here. That speaks volumes about the trust and care this team has built over the years. The front office staff deserves just as much recognition. From the moment you walk in, you're greeted with warm smiles and friendly faces. They feel more like family than an office staff, and they're always so helpful, welcoming, and accommodating. If you're looking for a dental office that provides premium care with a personal touch, Premier Dental is it. After 15 years, I can confidently say they've earned my trust and loyalty. Thank you, Dr. Kelly Lam, Dr. James, and the entire Premier Dental team for taking such amazing care of my family all these years. I recommend you to everyone I know! read more

I used to be absolutely terrified of going to the dentist, but Dr. Lam and her team have completely changed that. From the moment you walk in, you're greeted with a warm and welcoming atmosphere that immediately puts you at ease. The waiting room is cozy and inviting. But the real magic happens in the dental chair. Dr. Lam is an absolute pro, with a gentle touch and a reassuring bedside manner that makes even the most nervous patient feel calm and comfortable. She takes the time to explain everything she's doing, and is always happy to answer any questions you might have. I always leave feeling confident that my teeth are in good hands! And the rest of the staff is just as amazing. The hygienists are all friendly and knowledgeable, and they really go above and beyond to make sure you're comfortable throughout your cleaning. And the front desk staff is always super helpful, whether you need to reschedule an appointment or have questions about insurance. Overall, I can't recommend Dr. Lam and her team enough. If you're looking for a dentist who will make you feel comfortable and confident, look no further. Dr. Lam and her staff are the best of the best!! read more

Dr. Kelly and staff are amazing! They greet you with a smile and treat you with kindness and it's a kid friendly atmosphere. I recently started treatment for our 4 year old and so far so good, they allow us the time to settle her nerves and have a good visit every time. Due to the amount of work needed to be done Dr. Kelly has gone above and beyond and allowed us to do mini sessions every time and my 4 year old leaves with a smile. I love the fact that she gives us more that one option and does not force any treatment that I am not comfortable with and we are able to take the less invasive option. Coming from a previous dentist that traumatized my 6 year old from only giving us a very invasive treatment plan, I am happy to say that Dr. Kelly is just what our family needed. read more

5 stars! I recently had three fillings done by Dr. Freddie, and I couldn't be happier with the experience. From the moment I walked in, the staff made me feel welcome and at ease. Dr. Freddie is kind, professional, and incredibly gentle -- he made sure I was comfortable every step of the way and explained everything clearly. The procedure itself was quick, painless, and handled with such care. I really appreciated how attentive he was, always checking in to make sure I was doing okay. My teeth feel great now, and I'm so glad I found a dentist I can trust. If you're looking for a dentist who genuinely cares about his patients and does excellent work, I highly recommend Dr. Freddie! read more