I had a gas water heater installed in June 2020 by Kelly services. Fast forward to February 2023 and I have a courtesy inspection conducted on the home by another plumbing company. The company found two gas leaks on the supply line of said water heater that had been tagged with yellow electrical tape. They confirmed with the gas sniffer that there are indeed two leaks. When I called Mr. Kelley to attempt to remedy the issue, he denied any knowledge of the gas leaks, denied that and would not remedy the issue. The cost of the repair was over $900. Most importantly, I was never notified of this issue and would have never known unless I had this inspection done. AVOID AT ALL COST! read more

Kelly returned a quote to service our tankless water heater and completed the job as quoted. He was very friendly and was able to complete the service during our requested appointment window. He had great communication the day of the appointment to let me know his exact time of arrival and he was very polite and professional during the service. He even took the time to explain the service in detail and gave recommendations to help us prolong the life of the heater. I would highly recommend Kelly and his team and will be using them in the future for any of our service calls. read more

We hired Mr. Kelly and his company to re-point our chimney. The job took three times longer than they said it would and the workers spent the majority of their time sitting around my yard smoking cigarettes. The work was sloppy and incomplete. We were told that they would be back to finish the job and that never happened. We also never got the chimney cap replaced that we paid for. Multiple phone calls to Mr. Kelly have gone on answered...that was two years ago so I guess we're out of luck. We hired this company because of their good reviews but our experience with anything but. read more

I was searching for plumbing services on Yelp. I received a message from Yelp if I wanted more estimates from competitors. I said yes but I would not do that in the future. I didn't know where the competitors were located. I asked for rates with a plumbing issue. The company asked for photos and additional information. I did not use the company since I found help closer to my house. read more

I made a request for service on Yelp! and Kelly was quick to reply. We scheduled an appointment quickly and easily. He arrived on time wearing a mask and explained to me what he saw. Unfortunately, I needed a new HVAC system, but I found him to be exceptionally knowledgeable, and he took the time to answer questions. He provided his recommendation on the new HVAC unit and anticipated that I'd be doing my own research and also getting other quotes. His years of experience and commitment to explaining the problem, why he recommended the unit he did, and his quick responses demonstrated his company was the right one for the job. On the day of the work, his team arrived on time and efficiently. His entire team was friendly and they were able to complete the full install of my HVAC in just a few hours. Kelly then checked in later to make sure everything was working well. Great experience! read more

We've been waiting over a year for a chimney cover thats been paid for . The last time we've been able to reach them is over 6 months ago where they promised that they would make a custom cover. Since our order has been delayed over a year which is highly unlikely. read more

Horrible! Do not use this company! - instead of discussing things like an adult he chose to act like a five-year-old and screamed at us over the phone. It was very embarrassing and unprofessional - Our heat broke this morning and he agreed that he could come on Wednesday. He has now changed his mind and said he can only come on Friday. 24 hours a day emergency calls my ass! Letting a family with a two-year-old go without heat for a week is unacceptable. The lack of professionalism with this company is shocking and unacceptable - The list of problems we have had goes on and on of the unfortunate interactions we've had with this company read more

Tech showed up earlier which was great. Very nice and professional. Kelly very responsive to messages and out the next morning. Highly recommend read more

I had three plumbing items that I needed done within 2 days. The company accommodated me and scheduled on a weekend. Super knowledgeable plumber completed all three items, installing a water softener system, fixing a leaking water faucet and removing a stuck drain plug from the kitchen sink. They were a bit expensive. The services were worth it. The fee to come out was a bit excessive. read more

Had a heavy sulfur smell in our water, Kelly assessed the situation and gave us a fast and honest quote. Upon repairing the situation we found a more invasive item that needed replaced to fix the issue. His team quickly made adjustments and immediately picked up a whole new part and had installed in an hour. Fast, honest and adaptable company. We are thankful they were doing the work on our home! read more

Great service, quick and very professional! Called on a Saturday night and problem was resolved within a few hours. Would and will use again for any future plumbing needs. read more

I needed a well pump replaced, and was able to get a technician to come on a Sunday. Overall it cost me $500 to replace a $34 part that took less than an hour to do. Then, I was told it would be $5,000 for a new pump and it would take a few days to fix. I had a different company come that same day and I was charged $1250. Total. And it took them 2 hours tops to come, fix it and leave. For a fraction of what Kelly's was charging. Kelly plumbing is responsive and will come out last minute but they will take advantage of people in need. Never using them again. read more

My sump pump was spewing a not so pleasant odor and the water in the receptacle was at a high level which told me something was not right. Ugh! I recently sold my home and closing is in two weeks so I didn't need my sump pump acting up now. Plus, later in the day really heavy rain and thunderstorms were predicted. Time was of the essence to get whatever was happening with my sump pump resolved. I went on Yelp to get quotes and check out some reviews. Kelly Plumbing & Heating was quick to respond and could offer me an appointment within hours. They were on time, quickly diagnosed the issue, did the fix, and here I am ready for the storm and the sale of my home. Awesome! read more

We had a previous contractor mess up a boiler repair, resulting in a contaminated well. Mr Kelly and his team of experts identified the problem immediately, had the correct boiler part installed, flushed the system and decontaminated our well. While there, they also identified a problem with out water filtration tank and were able to replace it the same day. All the technicians were professional, courteous and effective. The price was reasonable, but actually a great deal given they fixed everything quickly and correctly the first time. read more

I was so impressed with their efficacy, professionalism and thoughtfulness, from the plumbers to the office staff. Because of the recent freeze damage to pipes and plumbing in the hill country I was having a terrible time finding someone who could repair my toilet that was about to tip over. Through word of mouth from other plumbing contractors in the area they were able to connect me to Kelly Plumbing. As a paraplegic, having easy access to a toilet is critical and they responded quickly and efficiently. The repair was completed in less than an hour and the price was quite reasonable. I will continue to call them whenever I need a plumber and gladly recommend them to my friends and family read more

Great service and quick/efficient communication! My faucet broke during the pandemic - not ideal during any time - and to add to that, I'm not very handy either. I found these guys on Yelp and gave them a call, they were very transparent on the timing, cost and service and furthermore, it all got done the next day. Highly recommend and will use them again as needed! read more

I have a great experience with Kelly Plumbing & Heating. Very responsive, prompt, efficient, and able to explain things to me in a way that I could understand. I requested a quote for a leak, they came out the next day and provided that. I also used them for HVAC service. Again, they came out quickly, provided the service at a very reasonable price, and helped me make a plan for future repairs. I will be using this company again in the future. read more

They installed my heat pump system in 2019. Did a good job, but they are now apparently out of business, purchased by John C FLOOD.

Our second floor gets little to no airflow. Kelly came out over the holiday to inspect it and give me and honest assessment of the problem. I couldn't have asked for better service! read more

Kelly has serviced my HVAC equipment many times. He knows what he's doing and cares about the customer. His response is always fast and he is honest and fair. I can't say enough good things about Kelly! read more

Amazing response time and excellent service. We had a gas leak at our house and we got an appointment the next morning at 8am. Showed up on time, very courteous and transparent. read more

I couldn't recommend Kelly's Plumbing & Heating more! Had an issue with flooding in basement due to clog in the middle of the night. He responded promptly at midnight, was able to tell us what to do to immediately stop the issue, and came first thing in the morning to resolve the issue. Timely, professional, and beyond helpful. Would recommend to anyone who is in need of help! read more

I contacted Kelly Plumbing at 4pm "Black Friday". The owner himself came out Saturday morning at 9am. He did an amazing job and in a couple hours my problem was fixed and my kitchen back to normal. Great price, great work and my weekend saved. Thank you Kelly Plumbing !! read more

Sean came in on time very professional and friendly. He fixed the leak and offered some other advice. I would definitely recommend this company. read more

I asked for free estimate from Kelly Heating and Plumbing out of Chesapeake Beach. I explained to him that we bought a water heater at Home Depot and sent him a text with a picture of it, model #, etc. The owner never showed for the estimate appointment. Instead, he sent me a text quoting me $895 to install it and $125 for the permit. Being that he was about $200 cheaper than the other estimates and local, I hired him. However, when his technician came out, the price went up by $575. Because I am on a tight schedule, I gave into his whole bait and switch scheme. I should have told him to leave. Stupid me for not. Turns out the technician did not have his own towels for the job, so he took it upon himself to use the bath towel hanging in my bathroom and my son's workout towel. My son brought it to my attention that the towels were missing. So I contacted the owner (Kelly) of Kelly Plumbing and Heating. The owner said his technician was 100% he did not touch the towels. However, our security camera shows the technician walking to his truck with them! When I showed the owner the video, he said I had mental health issues... Please think twice before hiring Kelly Plumbing and Heating. read more

Very happy with Kelly Plumbing and Heating. Had my two air conditioning/heat pump units replaced. They came when promised, did an excellent job, checked everything out and cleaned up completely. I highly recommend them. read more

They came to my residence to fix our gas fireplace approximately 6 times each time they needed to get different parts that had to be ordered. We wouldn't hear back from them and would have to call to ask for updates with extensive time in between. They even took some of the parts of our fireplace with them to find matching replacement. Needless to say they never got the fireplace working. We were then told they would get us quotes for replacement options which we never received. We have called numerous times with no response. read more

High quality work and keen attention to detail. I needed some serious work done in my bathroom in a short amount of time - the whole bathroom removed, floor dug up, under floor piping replaced, and then it all put back together. Kelly and his team approached the job as if it was their own home - they went above and beyond to finish the work in a very short timeframe, and with a high degree of quality. This type of thoughtfulness and attention to detail is very rare! Kelly and the team also completed all the necessary components of the job, rare for a plumber--tiling, grout, minor drywall repair. I'm very grateful to Kelly and the team! read more

Fast and reliable. I was able to get my sink unclogged the same day. I will definitely be using their services again.

Kelly and his team are lighting fast and ready to do a complete job that you can count on. They converted my downdraft cooktop and provided all the right connections. I will definitely rec to anybody! read more

Cannot say how much I appreciate Kelly! If you need fast, efficient, transparent service, this is your man! He came a day earlier than originally planned (after I pleaded with him), and even turned around and drove 15 minutes back to our house after a housemate failed to open the door when he first arrived. Thank you!! read more

Needed repairs done to our house before we purchased it. Kelly was there the next day, completed the repairs and talked to me about other potential issues we may have down the line. I appreciated him pointing those out so that I can take care of them before they create a mess. read more

Our air conditioning broke and we didn't find out until we needed it, and on top of that it was blowing out HOT air . Kelly Plumbing & Heating came and did not charge us to figure out what the problem was. They came same day, and were so quick to fix it for us! They were incredibly courteous and made sure we were happy with the service! read more

Excellent! I have used them several times and they have always been responsive, professional, and reasonably priced. I highly recommend!

These guys are great!! Punctual, courteous and had my heat pump working again in about 30 min. Definitely my new 'go to' hvac crew!!

I have used this company twice in the last three months. First I had a replacement water heater installed. I made a call and the owner Kelly was at my home in hour to start the new installation. Second call I had the main drain in my house backed up. I spoke with Kelly and he had his team at my home in 30 minutes. I definitely recommend them for your plumbing and heating needs. Quick professional and most of all very competitive. DAC read more

It was great working with Kelly Plumbing. The gentleman was on time and very pleasant. He was knowledgable and fixed my issue in record time. I would easily recommend this company to my friends and family. read more

Worst contractor I've ever hired. He wired my my AC/Heating system incorrectly and it blew up the transformer. When I called them to tell them what had happened they respond that they had not wired it wrong and would not honor their work. They left us with no AC for days when it was 95 degrees. We had to hire a second company for $516 to replace the transformer and they confirmed that Kelly had wired it incorrectly. Additionally we had Kelly do some plumbing work for us and later discovered that he grossly over-charged us for the material. For example they charged us for 40' of CPVC and when I measured it it was only 16'; they charged us for 7 hr of labor at $105 and hour when they were only there for 6 hrs; they charged us for 3' of copper pipe when they only installed 10". Additionally they way over charged us for all the material parts, for example $26.85 for a 1/2" ball valve that only sell for $4.95....there was so much more. When speaking with two of my friends they said they had similar experiences with this company. I usually don't write reviews on contractors, but I don't want anyone else to have to deal with this company unknowingly. BEWARE, DON'T HIRE THEM!!!! YOU WILL BE SORRY!!!! read more