I just finished a 4 month remodel of two bathrooms. Home Depot service used to be great, special…read moreeven. Now it's awful. Many staff aren't informed about their job. They can't help you. A man in the paint department said he's not good at color. I asked if there was blue tint in the sample he was making and he said he didn't know and he didn't how to look it up. He said the color was pink and asked why I thought it had blue. I told him it looks purple. Nothing like the pink I asked him to make. Today I waited nearly 15 minutes in the paint department for someone to arrive. 10 of those minutes the phone was ringing non-stop across the way in customer service. I was calling to see if I could get help. I watched customer service standing around talking to one another, not answering the phone. So, I walked over and asked if there was someone who could help in the paint dept. They said someone would eventually come. I asked if he heard the phone ringing, He told me they don't even hear it anymore. I pointed at my phone and said the timer shows I've been calling for over 10 minutes trying to get help and there are 4 of you chatting here. I left it ringing a few more minutes until someone helped me in paint. I was calm and polite and so disappointed by what Home Depot is these days. I don't mind waiting, as needed, but no one is helpful. No one seems to care. I bought tile, flooring, paint, and so forth. I started driving to Lowes in Albany so I could get better help. I don't want to commute for this. My next project is a deck. I won't be working with Home Depot.

An employee was called to assist with cutting 3 simple 1x1.5in boards and was very snarky about it…read morefrom the beginning as if I had caused such an interruption in her day. She kept repeating that she could only cut feet off, which I repeatedly told her that I understood, and after unreasonable attitude from this employee, I asked where the handsaws would be in the store to purchase. Before informing, she repeated that she thought that hand sawing my rather thin boards was a BAD idea and would take a very long time--to which I replied that I had time. She kept repeating her opinion again and again before leading to an in-store handsaw station and recommending that I actually just buy completely different boards so that they didn't need to be cut. I told her that I already had the boards in hand which I DID WANT and she told me again that she could only cut off feet. I was tired of this interaction and just had her cut off a 1-foot section from two boards, and 2 feet from another. Only one of the 1-footers was actually 12 inches, the other was 30cm. I ended up purchasing my own hand saw for remaining cuts. My visit was otherwise fine, but I see no reason for this employee to give such attitude and snark to customer simply asking for boards to be cut--a service which Home Depot is supposed to provide with ease. The employee was a dark-haired woman with a ponytail... slightly older. The handsaw I purchase works great! A fantastic item to own so that I don't disrupt any more Home Depot employees by asking them to cut wood.

On the recommendation of our contractor, we contacted Master Appliance to look at our 6 year-old GE…read morewasher. Scott came out to look at it and told us it was at the end of its life cycle. If he did try to repair it, he would have to take it back to their shop and the labor/materials would be more than half the cost of a new unit. Master Appliance sells Speed Queens and the cost for the washer/installation/delivery/haulaway was much cheaper than Lowe's or Home Depot to replace our current GE model. Plus, they delivered and installed it the next day. Family owned and local. Will not hesitate to recommend and refer.

Our microwave stopped working and we reached out to Master Appliance for a service call. Marco came…read morethe very next day, was cheerful, friendly, and very knowledgeable. We were told that he would arrive between 2 and 4 pm and at 1:55 pm we got a call that he was on his way. The professionalism and respect for our time is SO appreciated. Unfortunately, he suggested that we replace the microwave (not surprising since it was pretty old) but he called the store and had a recommendation on a replacement, quoted a price and even scheduled the install. Great service. Thank you, Marco!

I spoke with the owner of Appliance Science, Richard, on December 3 2024 to determine the cost of…read morerepairing my Kenmore stackable dryer. Based upon my conversation with him I'm confident that if he can repair an appliance he will tell you and give you his best price. He does work on Kenmore dryers but did not have the experience to deal with a dryer that stopped functioning associated with dryers steam dry function. Rather than charge me for coming to my home and try to diagnose and fix a specific problem we talked about a number of different alternatives including but not limited to purchasing a new dryer. The end result is that I'm going to look for a new dryer. If you're looking for an honest business to do work on your appliances at a reasonable price, I highly recommend Appliance Science.

Well, here is another 5+ star review for Richard! I did promise I would write a review, and I…read morefinally getting around to it!! There are so few good people in this town for any repairs or anything it's almost impossible to find anyone, but this is a rarity. He does do appliance repair, but not refrigerators. He does garbage disposals, washing machines, dryers, dishwashers, and stoves and ranges. He is honest, he has incredible integrity, and even though he wasn't able to fix my machine because I need to get another one unfortunately. I had a Maytag/Whirlpool, which they are not any good anymore. He reminded me how wonderful speed queen is and I have those at my commercial building but had forgotten. I didn't know that they were available for a home so he really save me tremendously with that advice. I went out and got one right away. Can't wait till the dryer breaks so I can get a speed, queen and have a set!!! He also took time while he was here to explain how to use my fire extinguishers, and how to keep them up and check them each month, as well as cleaning out the filter on my dishwasher, which I was unaware of and discussing some other things with me. I cannot say enough great things about him. He reminds me of the people back home where we had a really great workers and hard workers. You will not find that here in this town. If you get this guy, you are lucky. I will always keep his number in my book and call him for anything in the future. He also recommended Roby's, which turned out really well for me and I'll be writing a review for them too.

Great service and Larry is a good service person. I highly recommend. Fixed my stovetop.read more

Walch's is the real deal! A small town appliance store run by the owner who also provides…read moreinstallation and service. It's no nonsense sales by people who know their stuff. They mostly sell Crosley which is manufactured by Whirlpool but adds a 10-year warranty that no other appliances come with. This covers the motor, fan and other expensive parts of a refrigerator, stove or dishwasher which basically means, you're guaranteed to get 10 years out of it. Though the prices are a tad higher, Walch's charges less for delivery and installation than bigger stores so it comes out the same or cheaper. Plus, they do it themselves and they stand by their products. What they stock is pretty much white and basic to deluxe. They don't carry the fancy appliances that people buy for the looks, not performance. Last Christmas, my mom's refrigerator died and she had guests coming. She bought one from Walch's and they delivered it on Christmas Eve. Then, serviced the dryer that she was having trouble with! That's service.

GREAT Service! Easy scheduling an appointment that fit our…read moreschedule. Arrived when they said they would and great service. Knowledgeably, and solved our problem for much less than anticipated. Hard to ask for anything more! Strongly recommend them!

Hands-down, the best place to buy appliances. I had the most professional and courteous service…read morefrom Barb and Kaiden. Both very knowledgeable, respectful, and helpful. Barb assisted me in getting a rebate for my new washer and dryer and lined up delivery for the very next day. The gentlemen delivered the appliances, professionally and without a hitch This kind of service is hard to beat!!! I won't buy appliances anywhere else in the entire Lakes region except for Neilsens. Really appreciate the thank you gift also. Thank you for making this new home purchase and easy transition for me. Angela Frietze.

Time to replace the old worn out chest freezer. After 3 failed stops, I landed here at Kelly's…read moreAppliances. I wish I had just come here first as they had the right size model that I wanted at the price point I was looking for. Most importantly to me is that they had it in stock right now! No fumbling around with delivery schedules, just get it in my truck and let me get it home. Now it's in place and functioning beautifully! The store is a lot larger than I had anticipated and stocked with a huge variety of appliances, like everything any home would need. Walking in I was greeted and offered help immediately. No wasted time here as the staff are very friendly and helpful and walked me right to the unit I was looking for. This was such an easy and pleasant experience that I will come here first next time.

Nice selection. We purchased a washer and had a very smooth time through the process. Set up a…read moredelivery quickly and that end of it was seamless. We're all looking for price/service/selection and Kelly's delivered on all counts. Recommend

We purchased a washer and dryer from Kelly's several years ago and were pleased with the…read moreprofessionalism and knowledge of the sales team. A few years later, we converted a laundry room into a bathroom so returned to Kelly's to shop for a stackable washer and dryer. The salesman asked about the brand of our washer and dryer, and sold us the very inexpensive part needed to stack the appliances we had at home. Money saved! Recently, in search of double wall ovens, we yet again returned to Kelly's. This time we met Todd Edgar. We had done a *lot* of research and were pretty sure of what we wanted. Todd really knows his stuff! He answered our questions, provided knowledgeable insight, and researched our concerns. I especially appreciated his ability to communicate information clearly. And his patience is quite commendable. If you're looking for an appliance, go see Todd!

Bought appliances from them and the dishwasher was installed while missing a leveling bolt. After…read moreseveral months the sprayer blade melted and broke, which we replaced. Then several months later the sprayer blade broke again, after it was out of warranty. We figured out that due to the dishwasher not being level that the sprayer blade was getting caught up in the pool of water caused by the unbalanced unit. We contacted Kelly's to see if they at least had a leveling bolt we could get / purchase and were told that the person who installed the unit would contact us, which never happened. Ultimately we got a leveling bolt for free from a local appliance repair store (thank you) and fixed the dishwasher ourselves, but we had to buy two sprayer blades and deal with a leaking /overflowing dishwasher due to their bad installation job.

Bought a miele upright vacuum from here 10+ years ago and still love it. I have had it serviced…read morethrough over the years them and they don't even charge the full service amount. Great folks to work with.

I'm all for supporting local small businesses, when Rich's went out of business, I wanted to give…read morethis shop my business. I have three sewing machines, one under warranty and other two I usually just pay for service. I have a Babylocks sewing with love of sewing contract, it is good until 2028. I bought my machine in California, 2024 when I was moving, I called and babylocks assured me I can use warranty to get machine serviced once year with warranty. I used it 2024 with Rich's, I brought the machine to Corvallis, asked them to call babylocks. They couldn't figure it out, they didn't know how to work with warranty, they didn't understand love of sewing contract, it was hopelessly, old fashioned shop, I couldn't work with them, picked up my machine after three days of frustration on the phone, took it to paramount in Salem. They recognized extended warranty with love of sewing, no problem. I would not take babylocks to them.