Got estimate for new roof. Representative was very good and responded with frequent texts and…read morefollowup. In the end I did not choose them but definitely had a hard decision. Very much appreciated all the follow up

Great experience with this business. We called after a giant tree fell on the house, and lucky for…read moreus it only punched a small hole in our roof. Hooray for old brick home invincibility! Chris came out to take a look, the quote was reasonable for the area and damage. Iris made sure to get a team out the next day due to a rain storm in the forecast. I thought I was going to need to climb on the roof and tarp it myself somehow, but nope! The crew arrived on time, and accomplished the fix without any issues or surprises. Professional, clean and fast. All said, I know who we'll be using when we get our roof replaced next year.

What an amazing experience I had dealing with Tabitha from Ace Glass. My daughter, a VCU student,…read morehad her car vandalized on Thursday (along with several others) in the parking garage near her apartment. My first call to a National company resulted in being quoted a repair time of next Tuesday. I decided to see if I could get this repair sooner so I contacted Ace. They came out that afternoon!Unfortunately one piece of glass was incorrect so they temporarily patched broken window and return on Friday to complete the repair. Ace even facilitated running cost thru my insurance company. Ace made a terrible situation bearable. Thank you for your professionalism and service.

I noticed a crack in my windshield yesterday and reached out to Ace Glass since another company…read morecouldn't help me for over a week. I talked to Amber, and she was very courteous on the phone. Due to the cost of the replacement and recalibration I wanted to make an insurance claim. After getting my information, she set up a conference call between me, her and the Allstate Glass representative. Super easy. Ace Glass was able to come today (1 day later) to my office and install a new windshield. I am so happy they could fix my problem so quickly. I'll update this review should I have any issues.

I was searching all over for someone to build a custom pergola and BNW was the only company to…read morerespond and take on the project. The build was quick and high quality. Everyone I dealt with was courteous and professional. Highly recommended.

Only received an estimate but in retrospect he tried to make friends with me then he told me about…read more3 other things that were wrong with my house then he gave me his F off price.

Our house was built in 1939. We had 6 windows replaced for $9000. They were tiny, poorly installed…read moreand downright disappointing. The installers didn't speak English, damaged our yard with their truck and left pieces of wood and plastic in our yard. They left white marks on my freshly installed wood floors I did myself. It was caulk they stepped in and tracked through the house. It was gunked on steps in basement and walls. I called and sent pictures of their destruction but Richmond Windows didn't care and no one returned our calls. I tell everyone who stops by our store about them and show them pictures. Waste of time and money. Avoid if you don't want to fix yourself. Our warranty has been broken as they refused to repair the caulk that has started to come away from windows. Not happy. They're a company to avoid.

I am reviewing Renewal by Andersen Richmond. I paid $12K for a replacement set of patio doors and…read moreexpected doors with no quality issues at that price. The sale and financing portions were very well done. Installation was also pretty easy after a lengthy production time. Problem came when I noticed a large area of small dust like debris that looked like a spider web inside one of the windows when the morning sun came thru. I called customer service and they took pictures. I received a call saying my replacement "doors" were on order. When install happened, only one door was installed - not the one I had complained about. Further discussion resulted in more technician picture taking, but there was never anyone who could arrive early morning to capture the "dust" in the morning light. However, door that was replaced has an interior (between the glass) mark and they are denying it was there when installed. Not sure how I can be responsible for a between the glass defect. Renewal advertises that they provide the single point (install, manufacture) responsibility, but I feel that is actually a negative if hiding behind their own product. I have not found them to stand by their product quality. I found their various departments just put up the same walls as separate companies without the incentive of satisfying a customer that a supplier normally has. I've requested that my complaint be acknowledged by the manager, but they will not provide any names or phone numbers of supervisors or quality personnel who are making these determinations. I had planned to follow up with replacement windows, but I don't feel the "quality" or customer service is anywhere near the extra price. I've even gone to pointing out the flaws in the doors to anyone that comes into my home so they don't fall victim

They are top of line service. They came with 2 groups of installers to clean and recaulk my…read morewindows. It took them all of 2 hours. They cleaned up and left no mess. Extremely professional and courteous.

Excellent products and professional services from start to finish by Window Depot's Sr Project…read moreConsultant Phil and Installation Leads: Johnny, John Brown, Jared and their teams!!! Highly recommend Window Depot, Richmond, VA who replaced our front doors (solid/storm), side panels and windows. Our first encounter was with Phil who did not pressure us however, his story of Window Depot being owned and operated by Frank & Laura Amory let us know that they are not the typical window replacement company. All employees are invested in the company from sales to installation and their motto, "We Create Happy Customers" are exactly what they have done for us. Phil's professionalism, trustworthiness and knowledge of services and products helped with our decision to purchase the Previa products (well-made and priced). One of our greatest concerns was having to work with subcontractors for the installation however, Phil assured us that all work would be done by employees of Window Depot. We are extremely pleased with the proficiency, expertise, and workmanship of the Installation Teams. They showed up on time and each person was very polite, respectful of our property, laid drop cloths, worked together as a well-oiled machine and cleaned up after each day's work. THANK YOU FOR DOING AN EXCEPTIONAL JOB!!!

We had a new roof put on our home. They came and gave us an estimate quickly and the price could…read morenot be beat. On the day of install the team was very nice and worked hard. It took them three days to do our roof. It is a large challenging roof. Giving five stars because of the finished job, however they did not protect our yard and we had a huge mess the first day that was not picked up until the next morning. I believe it's because they were short one person the first day. Otherwise a great job and fair priced.

From the owner: We offer quality work at affordable prices and over 25 years of experience. We are family owned and…read moreoperated. We take great pride in make sure all of you request are exceeded.

Quality, value, expert installation. I had 14 windows replaced with A Plus Windows, they use high…read morequality Okna Windows and the installers are top notch. Highly recommend!

From the owner: Window Replacement Richmond VA - Exclusive OKNA Window and Door Retailer. Get a free estimate on…read morewindow installation, door installation, siding, and decks in Richmond, VA. Local, family-owned, licensed and insured Class A contractors serving all of Central Virginia.

Highly highly highly recommend!!! I needed a piece of custom cut glass in a pinch and Brian was…read morevery quick to reply to my email request, very helpful and created exactly the glass I needed in a very timely manner!!! Thanks soooo much!!!

A great company and person to work with Brian Daniels…read more He's helped me get a many of my sales through during my real estate career Wally Hughes a Re/Max Commonwealth

Sliding installed Oct 25, when completed there are some repaired not are needed , they placed…read moreoutdoor camera in wrong place and this created holes in sliding , I had to call adt to come reposition the camera and put wires under sliding. Cost me over $90 to do these they told me that they would cover not seen any funds. Also needed a board on deck that they pulled up ,needs to be resized and nail downed, also some sliding j channels needed to be replaced because they are to short, I called project manager about these issues, first call he told me that he would get someone out to do the repairs, took two weeks to get someone , when they finally came out, only did shorten the board to fit, but told me that he did not have screws to repair. Would come out next day, did not show up. Still have not seen anyone made another call to project manger, but it has been week no call back to get these issues resolved. Just be careful with this company. Product is great but getting problem resolved is a task. Still waiting J carneal

They were no shows x 2 for appointments we made.with them. Also, they were rude on the phone,read more