Although I do not normally give negative reviews, my recent experience with Kendall Ford was disappointing. I have an airbag safety recall on my vehicle for a repair, which could potentially take the whole day. Naturally, a "loner" car is typically given in these circumstances. However, Kendall Ford was unwilling to provide one because I only have liability on my personal vehicle, rather than full coverage. It is unreasonable to expect a Ford owner to pay out of pocket for insurance for a loner vehicle in a safety recall situation. It's too bad that Kendall Ford has such inflexibility on their part in order to save a few bucks. read more

If yelp allowed me to provide ZERO stars I would select that option. I was referred to Kendall Ford via the Costco Auto Buying Program. Started out with Mike Moro the Internet sales manager contacting me to discuss what I was looking for in a Ford. We arranged for a time to meet and I showed up and was shown a couple of trucks. I test-drove them both. Very impressed with the Ford product... Then when it came to my request for the Costco price it wasn't shown to me. We played games at the table for about 15 minutes. It started with, "How much are you willing to spend per month on a car payment?" My response was, "I'm pre-approved through my credit union, what's the Costco price for the vehicle." This was met with blank stares and a request to see what I qualify for. Then the salesman came back with telling me he thought I could only lease. THEN they showed me a sheet listing a high priced top of the line Lariat truck in a color I didn't want, with no specs listed out, and showed me what my price would be per month if I financed through them!. My third request for the Costco price was met with "Oh this is better than the Costco price." I left with them following me out the door offering top dollar for either one of my personal vehicles. I've purchased over a dozen new and used vehicles through dealerships and private sales. I've even purchased through Costco. This was the most unbelievable experience I have ever come across. "Does this approach really work?", was the question I keep asking myself. If people fall for this I'm shocked. In my opinion the guys I met were shady and not to be trusted. Sad, as I had a great experience with Kendall Subaru in the past. Needless to say this experience left me with such a bad feeling that I sold my Kendall Subaru, told Kendall Toyota I'm not interested, and purchased a new truck (the exact one I wanted) from a wonderful family owned Ford Dealer in Albany. I am now telling this story to everyone I know. I will never give Kendall a dime of my money. Nasty experience and I would recommend one steer clear. read more

Very crooked service center. Our 2012 Ford F-150 which to date has only 19,000 non towing miles, is rarely used and has the extended warranty is falling apart. Ardel from the service center said Ford approved all of our leather seats to be replaced, parts were ordered but he said it's best to wait because he and I noticed that the leather on the backs of the seats were bubbling and pealing as well. Long story short the breaks went bad within the first year, the leather is completely ruined due to bubbling, the power mirrors are broken, the cab light has mold in it, the break lights condensate with any type of moisture in the air, even while driving, the auto start only works intermittently, the chargers on the inside went out and the rubber on the center console is peeling. All of this falls under our warranty and Ardel's response, Ford won't replace anything, not my problem you will have to call the 1-800 number. Kendall Ford is absolutely crooked. I will post a link soon enough showing their photos and all information from the attorney generals office. A response I received from their service center "we're big enough, sue us, you won't get anywhere". Nice attitude Kendall Ford. More to come.... read more

I got my oil changed in my fusion last week, and Amy was my service consultant. She rocks! They checked my brake linings battery & tires. The full service treatment! I even got a free car wash. Thanks Amy for also letting me fill my water bottle! You're the best! read more

My Husband and I were searching for a new truck to pull our new camper. We met Austin and he helped us purchase a new truck that we were very pleased with. We ended up purchacing a trailer bigger than expected hence needing a larger truck only 5 days after the purchase of the original purchase. We contacted Austin and explained our situation. He was over the top helpful! His personality and kindness are off the charts! He was so kind and did everything to help up get the truck we needed without taking a hudge loss. Todd came over as we were looking on the showroom floor and while Austin was looking over possibilities. Todd was kind and helpful with getting us a test drive even going the extra mile to see if it would fit in the garage. Austin and Todd were to say he least AMAZING. Neither is pushy or aggressive in sales. My husband and I have bought many cars over he years and we agree that these two gentleman are the absolute best sales men we have worked with. Thank you Austin and Todd for the extra effort!!! read more

We have purchased 2 new vehicles from Kendall in the last 6 months. It has been a great experience. Glenn is our salesman and is very knowledgeable. Thanks Glenn. read more

Took my car in for an oil change. The next day the skid plate was hanging down luckily it didn't completely fall off. Thanks but no thanks Kendall Ford for ever. read more

filled out the online credit app was told everything was good to go so i drove 3 hours from central or to eugene to purchase a truck only to sit there for another 3 hours to then be told they denied me the loan. it would be one thing to just show up and get denied but when they already have ur credit report and know u r driving 3 hours 2 buy a truck dont you think the right thing to do is call me back and say i wasnt approved for that truck instead of calling me every day for a week straight asking when im coming in to make me sit there for 3 hours to then be told no it was a complete joke the salesman knew nothing about the trucks i was looking at he didnt know what motors they had in them and was guessing on the options it had so after driving 3 hours and then waiting 3 more hours 2 be told no i went and bought a brand new chevy read more

Horrible dealership. Employees no nothing about the vehicles or programs. Terrible customer service. The general manager worse than the employees. You have a choice where to spend your money. Do yourself a favor and avoid this dealership. read more

Kendall ford has to be one of the worse dealerships in town. The attention to people's needs is nonexistent, their customer service is a joke, they are not friendly, they tell you what you want to hear until you buy the vehicle. then they can't remember who you even are or if you if bought the vehicle there. The ONLY reason I bought my last 2 vehicles from them was because I liked the model for the price. I will never do business with this company again. The service department is laughable, with 10 in the back at any one moment but no one can help you or pick up the phone. But the part I hated the most, was no one had the right answer for you, they always handed the blame to the next guy which in turn makes it horrible for the customer. Not a fun buying experience Kendall... Thanks for nothing. read more

I just had the best experience in buying my first car. Mel was such a great help! He answered all of my questions and was very personable. He showed me a variety of cars in my budget and we ended up walking across to Toyota where he helped me with the purchasing of my new Toyota RAV4. I couldn't have been more pleased with my overall experience with Kendall and Mel. He was great and I would highly recommend him to anyone I know looking for a car! read more

I've purchased two vehicles from Kendall over the years and they are about as good as one could reasonably expect for a car dealer. When purchasing my last truck, I offered to pay $500 over invoice and was told by the salesman that they couldn't keep the lights on for that. I told him I was aware that the holdback they receive from the manufacturer would double that amount. He said "you know about the holdback, huh? " We had a laugh and closed the deal. So, like at all dealerships, watch your back. read more

I was driving from Seattle to LA and my battery went totally out... So I had to stop here with my 1989 econoline van. They didn't have the battery on stock, but found one, put it in, and had me out the door within about an hour and a half. Everyone was nice and the facilities were MUCH cleaner than the ones here in SoCal, so A+ for that. read more

I can't speak to the entire operation, but we met with Internet Sales Consultant Jesse Snarr through a Costco referral and couldn't have been more pleased with the experience. Jesse patiently let us drive several vehicles, listened to our feedback, provided useful information, and put no pressure on us to make a deal. All around one of the most positive car shopping experiences I can remember. I don't know if we'll end up with a Ford, but if we do, we'll buy it through Jesse Snarr at Kendall. read more

Poor service and follow up. They were supposed to change a part but forgot to order the part and didn't tell me until I wasted an hour waiting for the shuttle driver. They never called back to reschedule and I mentioned this at my next oil change. Again no follow up. They didn't rotate my tires during my last oil change. I wonder if they changed the oil????????? read more

Service was Neanderthal at best. The technician/mechanic seemed incompetent as though they had no previous experience at their job. Had to return truck to them 3 days after they had "supposedly " fixed it. Set up return appointment with the service consultant and found out when I arrived for appointment that the mechanic who worked on my truck was off that day. They wanted me to bring it back in the next day. That would be 3 trips for them to attempt to fix. Would not recommend taking my lawnmower to them. Very unsatisfactory service. read more

I bought a 2017 Ford F-150 from them Friday night. I started discussing trucks through text with Lisa all did the whole process almost through text. She is a class act and the dealership was a class act the whole process. They waited for me to get off work Friday night and it took all of maybe 15 minutes to sign the paperwork and Jeff in Finance was great!! Definitely will do business again and I suggest anyone looking for a new Ford or used car to contact them. read more

Stock tires. Not new ones since the ones that were on the truck would have cost more money. I now live in Las Vegas and have called and got asked what do you want me to tell our sales department. read more

Visited the dealership yesterday with a buddy of mine that was interested in a 2017 f150. Initially we were dealing with Tim Fox, a perfect gentleman. My buddy test drove the pickup and made an offer, close to the asking price. Then " Glen " joined the discussion. This is when things turned south. Glen was very condescending and at one point, pointed to me and said " I see your buddy is shaking his head over there. " He even asked my friend how he came up with the cash figure ( He was planning on trading in his pickup and paying cash for the balance... Ironically, he could write a check for any vehicle on the lot ). At that point I asked the bottom line... is his offer good enough or not? Glen said no so we got up and began to leave. Then Glen said " oh no... wait ". I added that he ( half our age ), needed to learn some respect. We shook hands with Tim who was very apologetic and left. Glen killed the deal with his condescending attitude and less than honest presentation. read more

Loved, loved, loved working with Marc Stamper online/email and phone to setup test drives, locate vehicle I wanted and give me an internet quote. Would highly recommend Marc to make the car buying experience much quicker and painless. Jess Boysen was great in sales and very low-key, gave me valuable info on models I was looking at. Danny in Finance was very thorough answering all my questions. Tammy in Finance really knows her products and was very pleasant to work with during the signing process. Ended up buying the 2012 Ford Focus Titanium Hatch and LOVE IT!! Thank you for making the purchase of this vehicle so painless! I hate buying new cars but will definitely work with Kendall the next time I need a vehicle! read more

My Experience with Kendall Fords service department is as good as it gets. I had a 2012 Ford F250 powerstroke that had an engine failure. I was completely panicked as this is probably a $10k-$12k repair. Tammy was my service advisor and did a fantastic job of calming me down and walking me through what I was going to need for the warranty process. They had my truck for 5 weeks and I heard from her at least once a week with updates and how things were going. She sent me photos of the work that was being done and was totally awesome to work with through the entire process. I got the truck back with a bill for $0.00 and they even returned a snap on screwdriver that had gotten wedged down in a void a year prior. I don't know what they pay her but she deserves more. Thank you! read more

I came in to look at Ford hybrid cars and Perry Anderson helped me. He was an amazing salesman and although I didn't buy I am going to buy in the future. read more

Love this dealership. They always treat me well when I bring my car in for service. I appreciate how they always keep me informed on the progress of my repairs and work hard to resolve the issues. read more

My wife and I had an amazing experience at Kendall Ford. We told our salesman (Dylan) what we needed in a car and our budget and we got it all. There was no bullying or hard selling. Just to add, we aren't rich people so they really worked hard to get us what we wanted with what we had to spend. They have my business for life. read more

Thank you Jess Boysen and Kendall Ford!! Jess is the best, most professional car salesman I have ever met. He is actually more of a consultant than a salesman. I've done business with him several times over the years. His product knowledge is truly amazing. As my auto needs have evolved over the years Jess has been able to guide me each time toward the car that fits my current requirements. He much more concerned about meeting my needs than just selling another car. If you are looking for a car I highly recommend you seek out Jess at Kendall Ford. He knows the Ford line of products inside and out as well as the other makes and models. I will only buy a car from Jess! Good luck Jess and Kendall Ford. You guys are the best. read more

I went in and talked to them on Monday, I was looking to see what I could do to get into a new Ford C-Max. Knowing that my credit wasn't perfect, I thought I would still at least try. I worked with Michael and Paul Ziehr. They both were very professional and personable. After working with Michael on the facts of the vehicle, test drive, and the beginning paperwork I was able to talk with Paul. I had explained to them what I needed and the reasons for that. Paul reviewed my credit and went over a few things with me. He told me that he could get me the loan, but that it would be at a higher rate of interest and monthly payment then what I intended. Paul knew what my goals were and didn't push the fact. Unlike most car salesman, Paul was straight forward with me and let me know what to take care of with my credit, and to come back and talk to him again after those issues were resolved. This is a rare attribute to have when it comes to car salesmen. I am glad that this was the case, and I will be talking with him again in a few months when I get those issues resolved. Thanks again, Paul and Michael The only reason this isn't a 5 Star, is because I didn't leave with the C-Max. read more

I just bought a pre-owned vehicle from Kendall Ford. As a woman, I'm always nervous about the car buying process. I believe I was treated with respect and honesty. It took a little back and forth, but we finally agreed on a deal that I'm very pleased with. read more

The team at Kendall ford was great with our new car purchase. Keith Brewer did a great job getting us a deal.

The negative reviews here are diametrically opposed to my experience at Kendall Ford. We recently purchased a used vehicle at Kendall Ford and had a GREAT EXPERIENCE. Jake Olsen IS OUR CAR GUY, from now on. We purchased a 2014 Ram truck on a Sunday afternoon, the next day the power steering failed in it... I called Jake, much to my surprise, he said "No problem, we'll take care of it." When I arrived at the dealership he had a loaner ready for me. 2 days later we had our truck back, no charge to me. Kendall even paid the Dodge dealer to have the parts overnighted to expedite the process. Jake Olsen, Kendall Ford, you have earned my business. Thanks for the GREAT experience!!!! Looking for your next ride, give Jake at Kendall a shot, you won't be disappointed. read more

We bought our ford Edge from Kendall ford and it was a great experience Mike Moorall was our sales agent and Was quick to ask " How can I help" After much debate Mike and the Sales Manager Got The Edge my wife wanted at a payment we could afford, If you need a car these are the guys to see. Good Job Guys.. read more

Thomas and Shawn were GREAT!! They worked so hard to help me overcome my credit challenges after my identity was stolen a year ago. I LOVE my new Ford Focus! The first NEW car I've ever owned. No pressure guys that really do care. read more

Good customer service. Came for an oil change. They are quick and the prices are fair. Also, their garages might be cleaner than some restaurants. read more

So many great things to say. After terrible workmanship from an out of state Ford service shop my truck needed massive repairs. Kevin and Meghan went above and beyond for us. Helped to try and resolve our issue with the other dealer, allowed our truck to take of shop space while we sorted things out. They stayed in communication with us often. Due to high cost of repairs they were willing to work with us as best they could. I feel as if I have an ally in them and will not take my truck anywhere else. Both Kevin and Meghan showed what real customer service looks like. Thanks to both of them and Kendall Ford. My truck is finally home! read more

I went with some family today who were looking for a new car. Our family is getting bigger and with that we all needed to get a bigger vehicle. We started out at another dealership and were put off by pushy sales people and trying to up-sale us on a vehicle. We came to Kendall after another family member recommended them after buying their Ford Edge there. Upon arriving, we met with Alex and from the beginning he went not just the extra mile but went beyond. He drove us to all the Kendall dealerships in town and show us every car that matched what we were looking for. He even drove us to the bank on River Rd. so we could get a cashiers check for our down payment. During some downtime during the whole day with him, he wasn't on his phone checking emails or playing games. Alex was able to answer all our questions with confidence and clarity. After seeing how great my family was treated and how great service was with Alex, I'm now thinking about getting my finances together and making my way to Kendall Ford to buy a car from Alex. If you are car shopping and need to have a positive experience, I would HIGHLY RECOMMENDED you go see Alex at Kendall Ford!!! read more

This is by far the worst car dealership I have ever stepped foot in. The service is horrendous. I've been to this dealership multiple times now and every time employees in several different departments have been extremely unpleasant and unfriendly. No one seemed to know what was going on with my car or was willing to help me resolve my issues. Had I not stayed on it I would have been pushed completely aside. I have always owned Ford cars, working with this dealership(the only one in my area) has made me think twice about ever buying a Ford again. If I could rate Kendall Ford with zero stars, I would. read more

A huge shout out to the entire team at Kendall Ford in Eugene, Oregon. Bryce, Mel, and Mike in sales Jeff and the lovely Lisa in finance (sorry Jeff, lol) Pete in service From the moment I pulled in to shop for used truck, to the moment I pulled away in my like new, very low mileage, 2011 Ford Ranger Sport, everyone at Kendall was helpful, professional, friendly, honest and patient with my truck purchasing process. They really have integrity. In getting to know them through this process, I now trust them and think of them as friends. Even the supporting staff was helpful and supportive! When you buy a used vehicle, it is natural to have some trepidation, even fear. The team really worked hard to lessen and remove this anxiety entirely. I feel like was extremely well supported throughout the entire process. I reccomend Kendall Ford emphatically and without reservation. Great people. Great products. A great buying experience. I couldn't be happier with my new (used) truck. Honesty, integrity, sound advice and a great deal! What more could you ask for. Kendall Ford is highly recommended! read more

Kendall Ford of Eugene was great to deal with. My salesman James Kirk was great and has stayed in contact weeks after the sale to make sure I am satisfied. The service department is in a bit of turmoil during remodeling but they have been good too. Thanks James Kirk Costco Auto program and Kendall for helping me get a great truck. read more

Had previous purchased a vehicle there with a good experience. Returned for another buying experience with unsatisfactory salesman experience. This is 2018, people do business over internet and phone. Ignored at times because I wasn't in show room. Acted like he could care less if I bought. Other dealers in area provide excellent internet service ie; lithia or Dave smith motors. I wouldn't buy a vehicle there ever. Bad service. read more

I have purchased many new cars in my lifetime (68 yrs old) and working with Kendall Ford was one of the best experiences I have had. As we live about 40 miles from Kendall, it was easy to do most of the buying process over the internet. After setting up a test drive time, we arrived at Kendall Ford and was greeted by Mike who then proceeded to show us the vehicles we were interested in (CMax Energi) and after the test drive worked with us to finalize the paper work including the trade-in we had. We never felt any pressure from anyone we talked to. From beginning to end, if car-buying can be called a pleasure, this was it. The one issue we had after the sale was handled in a prompt and courteous manner. I would recommend Kendall Ford if you are in the market for a new or used vehicle. read more

Wow! The service exceeded my expectations and got my car done early. Tammy, (service) did an outstanding job keeping me apprised of the progress. I will take my car back to the Ford dealership!! read more