Kendra Scott has a very distinct pieces. You can spot her designs very easily. I see a lot of women wearing her pieces around Austin. I can always spot them. I'm really not a jewelry type person. I have jewelry, and up till 2025, I didn't wear any jewelry at all. Today I was inspired to pop into the Kendra Scott store in The Domain. As I walked around the store, I was asked if I needed help. Or if I was looking for something particular. You know, all the things sales people ask. I was truly there just to see what they had and if anything "spoke" to me. I think I'm a silver person, and it seemed there is way more gold prices, unless you do a custom piece. Which I was not ready to invest in custom. I have to say their valentine collection was really gorgeous. Although I didn't buy anything today. I did enjoy my time looking at some beautiful investment pieces. Some day. But it just wasn't today. read more

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I had mixed experience at the store. We went here the weekend of Valentine's Day and the store was beautifully decorated, very en-theme. This was my first time ever shopping at the store; I got good first impression as I was greeted when we entered the store. It was a busy day for Kendra Scott and the sweet sales rep ladies and manager Josephine did the best they could to assist the clients. I found my first piece of jewelry here and what makes it more meaningful is that we picked up is a Valentine's gift from my hubby. Unfortunately, when I came home realizing they never wrapped it up for me can only gave it to me with a jewelry fabric bag. I wished they offered a gift box or at least a shopping bag. I was handed a fabric bag with my newly bought bracelet and a recipes with a thank you! I'm disappointed. Given this is my first experience shopping with this brand, is this normal??!! read more

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I have been a Kendra Scott customer since 2012 when she first started launching her jewelry. I still have some of her pieces from that time that I bought at her pop-ups at Baylor University. I bought a heart necklace and a turquoise bracelet from the Nashville store last year. The necklace is tarnished and the bracelet clasp broke. I emailed Kendra Scotts customer service explaining what had happened to the necklace and bracelet and I wanted it replaced with the exact items since these pieces where only a year old. I also, explained that I have pieces from 2012/2013 that are still in perfect condition with wear and tear. I received a response the next day from Catherine the customer service representative who emailed me a very generic email. " Our fashion jewelry is not pure gold or silver, but 14k Gold, Rhodium, 14k Rose Gold, or other precious metals plated over brass. It is possible for the plated jewelry to fade over time from continuous wear. Because of this, we recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. " " I apologize for any inconvenience this has caused. We only have a 30-day exchange return policy. We do not offer a lifetime exchange return policy for any damage that has happened over time or due to wear and tear. I am more than happy to look into alternative options or solutions however I would need the proof of purchase in order to do so. I hope you can understand we do have a set of policies and procedures we follow." When I replied that I did not have my proof of purchase because it was over a year ago and I expected a better resolution than a random email about wear and tear. I was ghosted!! Never heard back from Catherine from customer service. No resolution. I expected more since I have been a valued customer since 2012. I helped her with her brand because I wore it all the time. My friends and family loved the Kendra Scott jewelry that I was wearing that they also become valued customers. Kendra Scott's core philosophy is supposedly centers around" Family, Fashion, and Philanthropy. She always emphasizes the importance of building a brand and culture that prioritizes these three values, striving to make a positive impact on the community and beyond." "In essence, Kendra Scott's philosophy is to "do good first, sell jewelry second". She believes in creating a positive and impactful brand that extends beyond just fashion." Well her impact is that she no longer cares about her customers and how as a customer I value my jewelry pieces and when they start to corrode within a year something is wrong!!! Then when I reach out to get it replaced as it should be I get ghosted!! No resolution. I guess at the end of the day I am no longer going to buy Kendra Scott jewelry to contribute to her $580 million net worth. read more

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Im giving 5 stars to myself for locating the earrings I was looking for, myself. I was the only Black person in the busy store, and unfortunately, I wasn't greeted by anyone. I had to bring my earrings and the display rack to the counter myself to make the purchase. Despite the lack of customer service, I wasn't bothered. What's ironic is that the customers they choose to assist are the ones that steal the most, while the ones they ignore are the ones that actually pay. I was visiting the Austin area, but I won't return--I'll just shop online if I need anything else. What's interesting is that I was wearing several pieces of expensive jewelry. After I pulled out my black card to pay, the cashier's whole attitude shifted. She began explaining their fine jewelry, and even the woman who ignored me when I entered acknowledged me. I ignored them and walked out. read more

Kendra Scott - Kendra Scott earrings hope they don't tarnish too. - Accessories Near Me - Austin, Texas

I purchased 2 beautiful necklaces as gifts, but when they arrived, they were in one pouch. I emailed customer service about getting another pouch, as they were the same necklaces for 2 different people. (Daughter and her bff) Within a week, I received 2 pouches, gift boxes, and ribbons for the necklaces. Excellent customer service, quick delivery, and stunning necklaces!! I would strongly recommend Kendra Scott for all your jewelry needs! (As a side note, I never indicated these were gifts on the order form.) read more

Kendra Scott - Pouch, gift box and ribbon for necklaces I purchased. - Accessories Near Me - Austin, Texas

Love shopping at Kendra Scott. Staff are helpful and not overpowering. Love the options. I like that we can finally change out jewels on some pieces. read more

Kendra Scott - Accessories Near Me - Austin, Texas

do not do business with ks!!!!! run like hell! they have horrible customer service and no one answers their so called cs phone lines on the week-end! oh and by the way.... news flash they do not ship anything out on the week-end! however they will charge your credit card and provide no confirmation email of any kind on the week-end either!!!! go to james avery, their jewelry is extremely high quality and they have excellent cs and a great return/refund policies too. read more

Was very excited to purchase my first luxury necklace, but unfortunately the experience was subpar and I left feeling disappointed with customer service. The only interaction I received before asking for help was a greeting, that said a lady did help me find the necklace I then did purchase but other than that this trip was definitely underwhelming read more

As far as customer service - Kendra Scott never fails. All the employees are very welcoming and helpful. However, my earrings have tarnished and leave my ears black. Even after constantly cleaning them and taking care of the jewelry, they rust and cause my ears discomfort and discoloration. Not only that, but one earring broke and I was not able to get a replacement for it. read more

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if I could give you a zero I would. I'm trying to purchase 2 necklaces for my daughter. our address is a two line address. their system will not recognize it as correct, and therefore we cannot purchase the items. this is the dumbest thing I have ever heard of. the person on the phone suggested I call sour local store. umm, there is no local store. I'll just shop elsewhere. read more

Purchased a ring and a pair of hoop earrings for $487 from one of their pop up shops in Austin a couple months ago. The jewelry was beautiful and although the price was up there, I was reassured by the ladies running the pop up that the jewelry would last. I'm so disappointed by the quality of this jewelry. I have warn the ring once for half a day and the earrings twice. Both pieces were stored in a traveling jewelry pouch but tarnished within months of purchase. I would not recommend this jewelry to anyone, let alone gift this to someone I loved. read more

Kendra Scott - Ring and a pair of hoop earrings. - Accessories Near Me - Austin, Texas

Happy Birthday to me again! A girlfriend of mine reminded me that there is a great shopping experience with KS! We wanted to see if they would honor my birthday discount since it was 2 weeks ago. They honored the discount and my friend and I walked out happy shoppers read more

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The jewelry is beautiful that I purchased for my daughter to wear on her wedding day . It cost me 280.00 for 4 items. I would have given 5 stars but the necklace would not stay in place to show the awesome design & brilliant sparkling cubic zirconia stones . I wish that something could be done to keep the necklace from getting twisted . read more

The service was an interesting experience. It's a very busy location. Many sales associates are probably used to being flagged down for assistance versus prompting communication. The sales associate at the front of the store was nice and approachable. However their selections and stock (ring sizes) were limited in the store. The layout and the design of the boutique was a bit hectic to say the least. I would say the SOCO location is a bit more personable. The value for the quality really depends on which piece you're looking at (it corresponds with the price point as well). read more

Not happy at all with this place, but my daughter saw a bracelet that she wanted so I had to order from them First. their new customer 15% off is a very selective discount. Because the brass plated bracelet was on sale they wouldn't give me the new customer discount. I'm sure the $6.30 discount would send their GPM plummeting. They would have still made a killing on it for $36. I've never been denied a new customer discount, most of which happen on Black Friday. Secondly. I placed order at 12:20 a.m. and when I called at 9 a.m. I could not cancel order because it was already on floor processing. What a joke, what is happening to "customer service" nowadays. Get up off your butt or make a phone call to the small warehouse and cancel the order. The customer will remember this and pass the word how great Kendra Scott is. Well that will never happen for obvious reasons. Because of these two things I wouldn't order from them again if you paid me. I have 3 teenage daughters that will be told not to put this expensive costume jewelry on their Christmas Lists again. By the looks of the 2 stars they have Kendra Scott needs to learn a thing or two about "quality" customer relations. Update: I placed order at approx. 1 a.m. and 8 hrs. later RIGHT AS THEY OPENED I called to cancel order and they told me it was being processed and I could not. Literally she needed to go in back room and pull order, but she acted like the place was huge. Ridiculous. They deserve 0 stars. 3 strikes read more

Came here on a Wednesday night. They have almost nothing in stock. This is the selection of the gems they have. Additionally, four of the most popular necklaces are not available in the yellow gold. They only had silver and rose gold in stock. Nothing in the back. This was a complete wasted trip. The other Kendra Scott's down south have much better selection and while stock. Whoever is in charge of ordering inventory should be fired. read more

My awesome coworkers treated me to a gift card to Kendra Scott for my birthday and what a treat that was! When I walked in I was promptly greeted and even offered a drink while browsing (who can say no to rosé). I got a beautiful bracelet and necklace both with the burnt orange goldstone since I'm a UT alumni. The girl helping me at the color bar was super sweet with helping me. I'm excited to show my UT pride at game day, alumni events, or just for fun with these new pieces of jewelry! read more

Kendra Scott - My new goldstone pieces! Ready for game day! - Accessories Near Me - Austin, Texas

I ordered 2 bracelets and it gave me a delivery date. they changed the date twice. when said delivered it was not to my house. I contacted fed ex and they said Kendra Scott had put information wrong in label. I tried to contact them many times by phone and always said they were busy with other clients and disconnected. I reached out to them by email several times and a few weeks later someone responded and said it was not their problem. each blamed each other which left me with no bracelets and no refund. The person I spoke with via email was unbelievably rude and did not care what so ever. this used to be a good company but definitely not anymore. I will never order from them again especially when they take over $100 from me and I got nothing. worst costumer service ever read more

My daughter gifted me with a trip to the store in the Domain in Austin to pick out a piece of jewelry at their Color Bar. I felt out of place as I am in my 70s and the mean age there is not anywhere near my age. The girl that helped me was ok, but I think she had some friends just hanging at the bar with her? They didn't appear to be buying anything. I was disappointed in the lack of stones. When I asked when they were coming in she said they just come whenever. They don't order. What?? Most of the little boxes they had laid out were empty or near empty. The gems looked cheap to me, but I had to pick out two for the bracelet I chose. I then had to order it online because they were not in the store. One was the January gemstone. They didn't even have a space for them. I love my daughter and appreciate her thoughtful gift, but just disappointing all the way around. I will never shop there and would not recommend it. I'm sorry. read more

First The service lady didn't know how to put the i watch band on then left me. No prices listed anywhere... we asked for the prices for the men's i watch band and they took way to long to come back with the price. I asked if we could order online in the store but was given you can go online and do it yourself. Not very helpful read more

Ok I've been in Austin as long as Kendra Scott has been around. It was never my thing. My 11yr old daughter wants the overpriced necklace. We were in the Domain and went to the store. First thing was greeting by a lovely lady offering wine and water. Loved it. Declined because I was in a hurry. Then 5 other ladies asked if we needed help. We did and they got my 11 yr old the necklace she wanted. We had to wait in line for well over 10 minutes to pay for this silly necklace. They literally had one young frazzled girl working the counter while 5-7 other workers roamed the store. Seriously annoying. Felt like TJ max or Nordstrom rack. They want you to buy more so they keep you in line for as long as they can. Hopefully my daughter grows out of this trend. read more

I want to start off by saying how I've never felt more welcomed in a store before I met the most wonderful sales associate Britt! She was very welcoming and very engaging never once did I feel pressured to buy anything. She even helped me find a sweet set of earrings that I didn't see before coming in and I love them! If I ever go back, I will be on the lookout for her! Whoever gets helped by her you've been blessed with her presence like I was. Kendra Scott is very lucky to have her as an employee! read more

Very disappointing customer services. My sister purchased a necklace for my daughter and we were hoping to make an exchange without hurting my sister's feelings. When they asked for the information of the person who purchased the necklace, I provided her email and phone number and made sure to mention more then once that it was a gift and I wanted to be sure to keep this private so feelings were not hurt. After the return was denied because they could not locate the original proof of purchase, the customer service representative then went and emailed the entire chat to my sister! It was mentioned more than once that I did not want to bother her or have her feelings hurt and with zero regard they just emailed her the chat. Have some common sense please! Buy your jewelry from someone who cares about their customers. read more

I am not a huge Kendra Scott fan - I'm more of a high-end jewelry lover (think diamonds) so this just isn't for me but I recently saw their new diamond and gold jewelry on the website, and, while visiting a friend in Austin, wanted to stop in and see it in person and try a few things on. The store was pretty busy for a Thursday evening but I was greeted and helped by someone who had to come and open the glass case and stand there with me while I tried on every diamond item (high end here so they watch it closely). She cleaned the earrings for me to try on with an alcohol swab and cleaned them when I was done and put them back. That's a nice touch. I tried on a few pairs of earrings for size and a few necklaces. The sales associate, who I think was an assistant manager, was friendly and easygoing while I browsed and didn't rush me at all. Standard Kendra Scott items throughout the rest of the store and a large color bar area to make your own jewelry which is a cute touch, but again, not for me. read more

Kendra Scott - Accessories Near Me - Austin, Texas

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From Galveston...came in for my November BD half off (my 3rd piece this month!!!) Bought the Malia trio bracelets...gorgeous! read more

Kendra Scott - Accessories Near Me - Austin, Texas

I am very disappointed with the customer service team at Kendra Scott. If you make an ordering error, there is nothing they can do to help you. Customer Service cannot, and will not try to reach someone to help make a change. I placed my order after hours and called the next morning and I was told it was too late. No one works that fast, especially an after hours order. If it wasn't for my granddaughter I would be shopping for a necklace somewhere else. read more

Ooooooooo sparklies... I am hypnotized... This is one heck of a bright store. Lots of neat higher end costume jewelry. My wife stopped in the other day and saw the cuff in the pic I used for the checkin and a few other things she liked. The cuff was originally 70$ but because it was her birthday month she got 50% off of one item, her choice. WOW! The store is staffed with a lot of helpers... It is lit up bright... product is displayed well... and overall it is a nice location. We were in and out quick even though they were pretty busy. read more

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Like many of the other reviews on here my necklace (Elise Pendant) tarnished and looks rather disgusting now. I don't know how they can sell them at those prices. They are not better than costume jewellery I can buy at the corner store. I wish I read these reviews before I bought mine. They said I can't return it as I bought it more than 6 months ago and I really didn't want to return it. They just suggested I go to a jeweller and have it re-plated. I'm just going to get a chain that is actually of good quality and of course they offered no compensation for it so I'll be spending a lot more in the end. Horrible company - save your money. read more

Kendra Scott - Accessories Near Me - Austin, Texas

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I'll start off by saying I really like quality of Kendra Scott and am a loyal customer. HOWEVER I will not be going back to this location. The good: their customer service is so on point. Super friendly and helpful, great policies like Birthday discounts, Lost eating replacement, discounts on trade ins, and they donate to different non profits every month. Upon walking in we were greeted by a young woman who welcomed us warmly and offered us wine/water. Two of the 5 sales associates I interacted with seemed competent to work in customer service. One friendly woman helped me find the matching earrings to replace individuals lost even though they were very old styles, and even come up with solutions to modify broken pieces to make new designs. The woman that checked me out was also helpful. She gave quick price quotes and picked up on social cues telling her I'm browsing on my own and will ask for help of I need it. She did her best to pass the time while I waited around. The bad: this location. Yikes. I came in with my mom for a quick trip to use my bday discount. Walking in proceeded to REALLY push their high end solid gold with diamonds while I kept telling her I wasn't interested, it was out of the budget I was looking to spend, not my style, etc. she then followed us around the store quoting prices on items we weren't even interested in. I finally decided on an engraved necklace. She didn't know how to operate the planning app/machine so she had to pass me off to a more experienced woman. To be fair she seemed new with very little training/experience and they probably shouldn't have put her at the entrance selling the most expensive product. They do a mock up for you to approve then give you a physical sample, but do a weird thing where they cover the gold in sharpie first so it's difficult to see if it's centered, so it was slightly off center top to bottom. This is a $190 silver/gold Demi luxe line so asked if she could redo it and move it just a smidge down. Now this is the girl that was super helpful, friendly and obviously experienced in customer service so she understood, but begrudgingly tried again on a new necklace. This time it was too far up so we had to try again... Third time the charm so after setting up the machine, she left to go on her lunch break, and passed me off to another sales associate... They bring the necklace over proud to finally get it right. The front looked great, but the back was blank... "oh you want something on the back"--now they're annoyed with ME. Each time they brought it back, they pushed back and tried to tell me it was centered... Umm no. Again it's a $200 necklace, granted I used my 25% off incentive, but yes, I still want the back engraving that I planned and WROTE DOWN/DREW on a piece of paper for them. I've been politely waiting for the engraving about 45 min at this point. There is no line. They have 3 girls trying to use the machine. I'm trying to be polite and chatting with the sales associates, but waiting around now bored, hungry and needing to use the restroom to change/feed my 4mo baby sleeping in her stroller. To do the back, they had to start all over with centering the machine (seriously?!) and it took 3 more tries to get it right. Now I've been waiting around for over an hour and baby's waking up to eat andi haven't been able to pump for over 3 hrs because of the incompetence. I'm super annoyed that my quick trip turned into a miserable 3 hour experience where I was made to feel like I was in the wrong for expecting the increasing to be done professionally. read more

Bought a ring for my daughter and we've been the report turned green. And they will not answer any of my emails. The ring was crap. But yet very expensive. read more

Kendra Scott - See the tarnish inside ring! - Accessories Near Me - Austin, Texas

I was so excited when my daughter got these two beautiful necklaces for me from Kendra Scott and as time went by this was the results (see pics) I was so upset waiting to hear from the company so far I have not heard back it's been 3 days so I will give them time. Hopefully, they back up their products even if it has been 2 years why is this happening? I have other jewelry way longer and it is just like new so let's see if you can only have this Kendar Scott item for only a short time then you might as well buy custom jewelry why spend so much Right? read more

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I bought 2 necklaces (Elisa Pendant Necklaces), 1 in silver and the other rose gold in July 2021 online. I wore them maybe a dozen times over a few months, putting them back in their grey bags each time, never wearing them when I worked out or got into the water. My neck started to turn green, GREEN, I have sensitive skin so immediately stopped wearing them because I will begin to get a rash after my skin turns green and contacted customer service November 25, 2021. After MANY MANY back and forth emails I finally was able to ship them back to get them replaced (refund was not allowed anymore). Almost 3 weeks ago I sent both necklaces back in their original grey bags, but now the receiving team is saying I only sent back one. I am floored, this is the WORST customer service experience I have ever had. Not only did it take them from November 25, 2021 to today (3/9/2022) to send me replacements for their JUNK product, but now I will never get back the silver one which I did send back. Don't waste your money, the qualify of these products is not worth the price. You should consider buying from Park Lane (never turned my neck green or gave me a rash 2 years later) or just buying real silver jewelry for much much cheaper. read more

Kendra Scott - Accessories Near Me - Austin, Texas

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I recently visited Kendra Scott and had an amazing experience! Their business is beyond words can explain. If you are thinking of going to a jewelry store, this is the one you should go to! Graci was a huge help! Everyone there is very friendly, and time and time again, I have been satisfied with my care. I highly recommend Kendra Scott for their exceptional service and beautiful jewelry. read more

Every necklace I own from there has tarnished. I don't have sensitive skin I've never had to use special products but everyone knows cheap jewelry will turn your neck or fingers green. It's sad that a JEWELRY store that sells things for no less than 50$ is selling cheap jewelry? And if you want sterling silver they charge 150$+ for it??? What in the world? But to top of my experience with Kendra Scott the necklace I wore that I took off every night, and took before getting in the shower or pool, because I knew their jewelry was cheap and would tarnish.. has broken me out with a CHEMICAL BURN. I have an actual CHEMICAL REACTION. and I went into their store they told me I could replace it for a sterling silver piece and can pay the difference of 100$ yes let me spend ANOTHER 100$ at your store after giving me a chemical reaction... when I declined my offer was they can give me in store credit to use that day... what kind of help is that? If I could give this no stars I would!! So sad. I will not be coming back. read more

Kendra Scott - Chemical burn from Kendra Scott necklace. - Accessories Near Me - Austin, Texas

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Love Kendra pieces but The last two times I've been in this store It has taken forever to check out! The lines ridiculously long and there are employees wandering around not doing much and 2 people very slowly checking people out! Then to top it off the sale is never clear.... It was buy one get one half off and half the items don't apply but you don't know that until you wait in line!! read more

BEWARE Deceptive Sales Practices. I asked about the return policy before purchasing an item and I was told I had until January 31, 2024 to return the items for a refund or exchange. Upon returning the items I was told that I can only get a store credit. The cashier also did not make aware of their store credit only policy. I was lied to. The corporate office is not willing to do anything about this. I will never shop there again. read more

My husband got me a Kendra Scott necklace for Christmas online, I wanted a second necklace to pair with it. We went into the Kendra Scott store at the domain in austin texas. ( I have blue hair, my husband and I are covered in tattoos and piercings) We were blatantly ignored by the blonde standing at the table but the white couple that walked in behind us was greeted. When I began looking at a necklace she called someone over the walkie and I began being followed by 3 separate employees for 15 minutes straight. Every single step I took, an employee would follow me to the table, to the mirror, to the clearance section next to front counter.... I found a necklace I wanted, my husband didn't want me to not get what I wanted due to a bad experience. I picked up the necklace and was asked where I was going with it? I said a mirror. Tried it on, decided I wanted it and walked to the front counter. The employee did NOT one single word to me. I said, hi how are you today? Again, employee did not greet me back, nothing. I paid $106, not a thank you or have a nice day. The experience did not sit well with me, on the 4th, I decided to return it at a different location Kendra Scott ( Lamar blvd In atx texas location) two employees were in there and two white women were looking around, being spoken too. I, in black leggings and a beanie, colored hair was not addressed. 20 minutes I stood at the front counter being ignored by both employees as they chose to help other people. African American employee walked up, no greeting or anything. I said hi I'm here to return this. Keep in mind, necklace has tag on it, in the tan bag, Kendra Scott yellow bag and a receipt from the 1st. She asked if it was a gift, I said yes ( as in a gift to myself) she said you can exchange it. I said I will not. She did not look at receipt or ANYTHING. I said I am done with your company, I want my money back. She walked away, left me for ten minutes and called the other employee, again did not look at my receipt or anything. One said well do you even have the card this was associated it, I said yes. Well credit or debit. I said credit. That was it. Treated me like dog shit. But made sure to tell the other two women to have a nice day. It disturbs me that people that look like me get treated like trash. While every customer you have that is white and looks like they are made of money get waited on hand and foot. Your company is a joke. read more

This is one of my all time favorite stores! I have absolutely fallen in love with the black Diamond sets. That, paired with the fact that ALL the employees are genuinely sweet, has made my overall experience enjoyable and FUN. It should be FUN to get new jewelry and these ladies helped make that so! Shoutouts to Ocean, Ava, America, and everyone else! I've been there a couple times within the last few months, and I haven't met a single person that isn't hospitable, sweet, and friendly. Oh and that birthday discount. My favorite discount out of all existing discounts!! Lol read more

I recently placed an order over $300.00 hours before Cyber Monday. Kendra Scott did not honor the Promotional Necklace w my order. I have shopped both local and online for years. Highly disappointed! There response was quite disappointing. Shame on this company! read more

I ordered a Christmas gift for a friend and the shipping service delivered to the wrong address. I have tried contacting Kendra Scott through email, phone and what they call "live chat" but have yet to receive a response. This is extremely poor customer service and if you want to waste your time and money by shopping at this store - go right ahead. For me, I would not purchase anything here again even if I thought it was something I couldn't live without. read more