If 10 starts was an option, I would select that!…read more I had a great experience at PPL! Professional and courteous is their brand! Worked with Victor and let me tell you, it was the best RV buying experience. I found a Jayco on RV trader which led me to PPL, I sent an inquiry and the next day Victor reached out. I immediately notified him that I was at El Paso and everything must be done via email/digital before I commit to making the drive across Texas to close the deal. Victor was extremely accommodating and patient, he answered every question and went a step further by doing a video call to show me the Jayco I was interested in buying, inside and out. Becki from the parts department is courteous and welcoming! She helped me pick out the Electrical Management System for my RV, it was a very pleasant experience! John did the walk thru with me showing me everything about the Jayco. He even took it a step further by teaching me how to properly set up the weight distribution hitch for my truck. I highly recommend PPL for all RV needs! Sales, parts, service, etc they got it all! If I'm ever in the market again for a RV, I'd make the 10 hour drive again to deal with PPL.

I rarely leave negative reviews, but my experience with PPL Motor Homes in Houston was one of the…read moremost frustrating buying experiences I've ever had. From the very beginning, customer service was terrible. When I walked into the dealership, I was told I couldn't speak to anyone or even look at any RVs without first providing my personal information. Due to privacy and safety concerns, I declined. A manager then came out and offered to personally help me, so I decided to give them a chance. I found the RV I wanted and made an offer. I was told they couldn't reach the seller but would contact me as soon as they heard back. Two days passed without a single update. After making several phone calls and struggling to reach anyone, I was finally told the seller had countered my offer. I accepted the counteroffer immediately, completed all of the paperwork they sent me, and had it back to them within 20 minutes. Then... nothing. Another 24 hours passed with no communication. Once again, I had to repeatedly call before finally reaching someone. Eventually, I spoke with a man who identified himself as Sales Manager Ray Jennings. He said he would look into the situation. Three hours later, someone finally called me back and told me the seller had accepted--but at a price that was $6,000 higher than the amount I had already agreed to. After more digging, they admitted they had entered the wrong information into their own system. Their mistake created the entire issue. When I spoke with Ray Jennings again, he simply told me there was nothing he could do because PPL didn't own the RV. He wasn't willing to help offset any of their fees despite the mistake being entirely on their end. He couldn't tell me when the RV would be ready, couldn't explain the next steps, and repeatedly referred to a contract that I hadn't even been given the opportunity to review. Throughout this entire process, I experienced poor communication, conflicting information, unreturned calls, and employees who didn't seem to know what was happening internally. I was constantly told one thing only to be told something completely different later. Based on my experience, I would strongly recommend shopping elsewhere if you're looking to buy an RV. If you're considering consigning your RV with PPL, I would think carefully before doing so. My experience left me with very little confidence in their communication, organization, or customer service. Buying an RV should be exciting--not a stressful experience filled with confusion and constant follow-up from the customer.