The thing about Indian food is it's not all that complicated. It just isn't. But in the case of Kennington Tandoorie (KT) - I simply will never experience the taste of their food because the only thing they were serving there was arrogance. Here's the deal: we go to an Indian restaurant and we know more or less what's on the menu - but what we are looking for is something that draws our attention away from the ordinary, or exactly draws us TO the ordinary, with a twist - but no matter what, we take our time, we want to make our right choices. It's a process, and we enjoy it each and every time. But in the case of "KT" where each dish averages 4 quid beyond the normal price, apparently what doesn't come with the price is decency and normal service. For me as well as most, having a couple papadoms and a pint are the intro to any experience of a new Indian establishment - we munch on those, have a sip, peruse the menu, make our decision. A process as normal as this is was beyond KT's ability to deliver. They simply and repeatedly refused to give me any papadoms until I ordered. It was weird. I kept asking, not really getting what they were saying or why they were refusing to provide me with this essential and normal "kick off" to an Indian meal and when, finally, I explained that that was the very essence of my experience, that this was important to me and my decision making process and the actual enjoyment of the whole Indian Food time-out - they still refused. When I explained that every restaurant understands this is part of the process, they still refused. When ultimately - already having the (now unwanted) beer - I explained that this was absurd, and that my not having the experience I desired as a customer - one that is really quite normal - would result in my not being a customer - they still refused to budge. They simply would not supply a papadom until an order was placed. To me this is the death of this restaurant. To make a normal and simple request seem like something outrageous, to infer that the customer has no right to ask for simple service, is to go against traditional - and sane - Indian customer service. I will never discover why KT charges 4 quid more a plate for its fare, because its service and understanding of service is so substandard I can't believe they put any effort into the creation of the food they serve. I rarely walk out of a restaurant but this time I did. And I will never come back. And I heartily encourage people to avoid this belligerent, annoying, intractable establishment. read more