everyone was nice and they did work on our car free and quickly. great interior. great in a pinch.read more

Bought a car from the dealership 4 years ago, we were happy with sales rep and services performed…read morehere. However, went there to buy a new vehicle. The staff seemed uninterested in helping us. We told the sales rep what we wanted. He sat us down at a table, didn't introduce himself to us. He disappeared and came back and said, "Sorry don't have any of them coming in, Good Luck!" and walked away. We were shocked! Went to the Lexington Toyota dealership - greeted by staff and bought a car. Called Wilmington Toyota and asked to speak to a manager (just to let them know how poorly we were treated). Left a message, no one returned our call. We are done with them!

They worked with me through the whole process. Financing was easy. I test drove it today and took…read moreit home. Awsome dealer

Took my 24 eclipse cross in for a oil change. While it was on the lift they had me go out to the…read moregarage to see that brake pads need to be changed. They had the pads out of the calipers and caliper taken off. I told them that I would do my brakes myself and put it back together and just do the oil change . I did the brake job this weekend and I found that they massively over torqued the caliper slide pin bolts. One side was ok, on the driver side I need a 3ft cheater pipe to get the 14mm bolt off. Should never happen naturally with a car that's only 2 years old. Either negligence or spite are the reasons that this could happen. I would not trust bringing my cars there for service.

I would recommend Triple Nickel and Auto to just about anyone. I came here after Hynes Collision…read moreCenter Woburn performed a botched bumper installation on my vehicle. The moment I came here, Lee (owner/manager) sincerely greeted me and did a walkthrough of my vehicle with me to see what was wrong. He was to the point, efficient and absolutely delivered on a successful bumper installation. Attention to detail, integrity and sincerity. 10/10 would recommend to anyone.

dont waste your time. my experience was arrogance and outright disrespect trying to get an…read moreestimate...

I went to the temporary site in Danvers while their new facility is being built. I walked in and…read morethere were 6 employees standing around. it is just a large room with spread out without any signage on where to go. Not one person asked if they could help me. I finally went to a gentleman on his computer and he never looked up to help me. I told him I needed an appointment for an ECM software update. He was so clueless that finally after me raising my voice a woman came to help me (Letizia Talluto). She took me to her computer and got me an appointment. The other 6 men were still standing around laughing and not paying any attention to customers coming into the facility. I was so appalled at the lack of customer service I will never support the new facility. I returned the next day for my appointment and was again met with the same scenario. Several men standing around cracking jokes and so unprofessional it was shocking. It's a shame this woman doesn't go elsewhere to a more professional climate to work in. Stay away from this unprofessional, childish dealership

Mario was very kind, but everything else about this experience was super disorganized. Between the…read moreconfusing construction, driving between multiple lots, repeatedly having the wrong keys, and going on a wild goose chase for a car that wasn't even the exact one I came to see, the whole process took over 2.5 hours. On top of that, they kept asking us the same questions over and over instead of just giving us a number so we could leave. We ended up walking out without seeing the actual car we wanted and without getting pricing. Wouldn't recommend.

If your looking for import cars this is the only place. The owner Justin is an honest guyread more

From the owner: Let Lusso Imports show you how easy it is to buy a quality used car in Reading. We believe fair…read moreprices, superior service, and treating customers right leads to satisfied repeat buyers. Our friendly and knowledgeable sales staff is here to help you find the car you deserve, priced to fit your budget. Shop our virtual showroom of used cars, trucks and suv's online then stop by for a test drive.

This is for the car sales part not their service department…read more We worked with John and he was great. This was by far the best car buying experience I have ever had. There was no pressure, no following you around, no let me check with my manager and going back and forth with prices. Hassle free, easy buying experience! We worked with someone online prior to going in and new the exact lowest price we could buy the car for and it made the experience so much easier and less stressful. John helped us decide the color and trim level that worked best for us and even delivered the car to me over an hour away from their dealership. I would highly recommend this dealership to anyone - go see John!

I'd like to share our experience with Herb Chambers Kia in Burlington, MA, in the hope that it…read morehelps other prospective buyers avoid the trouble which we experienced. In November 2023, we purchased a 2021 Kia Seltos Certified Pre-Owned for my daughter. Unfortunately, what should have been an exciting and satisfying experience turned into a frustrating one from the very beginning. We had to make **three separate attempts** to take delivery because the vehicle wasn't ready, despite the dealer's commitment to have it ready on a given date. Before the third pickup attempt, I sent the dealership a detailed email documenting the outstanding issues, including: * No inspection sticker, despite having already paid them for it. * Wheel locks that had been promised but were still sitting in the trunk instead of being installed on the car. * A vehicle detail/cleanup that fell well below what I would expect for a Certified Pre-Owned delivery. The car was dirty and soiled. * Significant hazing on the driver's-side headlight that had not been corrected. * Noticeable curb rash on one of the wheels. * Dings and scratches that had not been repaired. The used car sales manager acknowledged these issues and assured me they would be addressed before delivery, however it took my calling attention to the details to get them to deliver a minimally acceptable product. Incidentally, the sales rep went missing in action during this process and barely acknowledged our presence during delivery. The biggest disappointment, however, surfaced after we owned the vehicle. The air conditioning never worked properly from day 1. We initially assumed it was a minor issue, but after additional service visits and expenses, it became clear that the problem existed from the time we took delivery. A Certified Pre-Owned vehicle should not be delivered with a non-functioning air conditioning system. And the dealer should stand behind a Certified Pre Owned Vehicle, for which a significant premium was paid. But, instead, they seem eager to hit us with a bill greater than $3K instead of honoring the spirit of the CPO warranty and doing the right thing by the customer. What disappoints me most isn't that a used vehicle needed repairs, as used cars sometimes do. It's that we experienced multiple delivery delays, had to point out numerous quality issues before taking possession, and ultimately ended up with a vehicle that had a major mechanical problem from day one. And every time the car is brought to Herb Chambers/Asbury for service, the communication is nonexistent or elusive, requiring my daughter and me to make multiple phone calls over several hours to reach a human being. They never call us to tell us that the car is ready to pick up. And the Tekion multipoint inspections and associated paperwork provided by the company were not informative or accurate, adding to the frustration factor. I recognize that many people have had positive experiences with Herb Chambers dealerships (and our family has bought more than 9 cars from their Honda and Lexus dealerships), but this was our first experience with the Kia location. If you're considering purchasing a Certified Pre-Owned vehicle, I would encourage you to perform an exceptionally thorough inspection of every system, including the air conditioning, before accepting delivery. I hope sharing this experience helps someone else avoid the frustration we experienced. Again, think twice before purchasing a certified pre-owned vehicle from Herb Chambers Kia of Burlington, and if you do find the perfect vehicle there, have it inspected by an independent third party. And if you take delivery of the vehicle in the Winter, be sure to test the AC the moment you get a warm day. You might want to look elsewhere, as this dealership doesn't stand behind their vehicles and have a very unprofessional approach to their customer service.

I used CarGurus (the best car shopping tool ... the Zillow of cars) to find a deal on a 2023 Audi…read moreQ5 within 200 miles of my house. Porsche of Burlington MA had the best price within that 200 mile range! Joel, Mark, and team were exceptional. They handled the purchase quickly and delivered the car to my house as I did not have a trade-in. Top-notch, white-glove treatment. I will definitely return for a future purchase. Thank you!

Service and they treat you like an inconvenience. It's my first Porsche & unfortunately it will be…read moremy last. I do like the car, but it's not worth basic level treatment or the snootiest people. It is not a luxury experience at this dealer! So weird, too. Off brand for what I expected at this price point. Not my vibe. Bummer. Porsche. For ancient men.