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    Ken's Refrigeration & Air Conditioning

    5.0 (1 review)

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    5 years ago

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    Comfort Zone Heating and Cooling

    Comfort Zone Heating and Cooling

    4.7
    (36 reviews)

    Highly recommend. Answered the phone on the weekend. Scheduled me for a same day appt. Tech called…read morewithin 30 minutes of arrival. Mill arrived discovered the issued immediately. Offered two options. Corrected the problem with our AC. Also, installed a new WiFi thermostat. Very pleased with the price, service and products.

    I don't understand these positive reviews. I paid this company $100 to do an inspection. The kid…read more(and I do mean kid) that came out was able to show me on his tablet that the refrigerant in my central A/C unit is slightly below what would be considered a "good" level. I explained to him that my unit occasionally turns off and then back on in very short intervals. He wasn't able to offer any thoughts as to why that might be happening other than my unit is old. Fast forward 2 weeks. Today, I had a different company come out. Within 30 seconds of him taking off the same exact shield on the back of my A/C unit, he saw a frayed wire. Within 5 minutes he had replaced the wire and the problem was solved. One would think that the kid from Comfort Zone would have noticed it. The guy who was here today showed me the wire, it was RIGHT in front of exactly where the Comfort Zone kid hooked up the same diagnostic tools. If I'm paying to have my unit inspected, I'd think a company is actually INSPECTING the unit. I'm tempted to report this to the BBB. What a complete and utter rip off!!!

    Air Clinic Heating and Cooling

    Air Clinic Heating and Cooling

    5.0
    (7 reviews)

    Fan-tastic. Great response time on a Sunday morning. Gave a three level quote over the phone and…read morestuck to it. Arrived with the part! Arthur was skilled and informative. Support this business if you're in the area.

    I am writing this review for Air Clinic BEFORE they performed any work. I will write another review…read morelater (or update this one, whichever works here). You want to consider this an intermediate review, but just imagine how much value I have already received from working with Air Clinic and how impressed I am by their expertise and responsiveness only a great family business can provide. You will not find that anywhere else. I know because I just tried! In three weeks I spent a total of 5+ hours with 6 top companies in my area that do heating and cooling incl. Mitsubishi Diamond mini-split pros for my 3650 sqft house and all of them miserably failed providing an idea of how they work will solve my problem. Now, Air Clinic's approach to problem solving is fundamentally different from other companies I have EVER interacted with in the US. It's not a money-first approach. In most situations, Air Clinic will not ask you about your budget to create a solution for your budget (This is so dumb that solutions are money-driven! I hate those looks in technicians' eyes, like how much you are worth. Not with Air Clinic, though)... In stark contrast to those other companies, Air Clinic's absolute initial focus will be solving your problem. This is why this is a solution-first approach. You will be presented with the best possible options for your situation. This can ONLY be done by someone who is truly on top of things in their field and ONLY after they have spent enough time (hours?) analyzing your particular situation. At the end, YOU will be the one asking yourself what fits your budget. How does that sound? To me, this is the old-school best-quality service! Yesterday was a Friday and I called Arthur around 6 pm and described my HVAC problem to him. He asked if he could come right away. I was more than happy to hear that, because just before the call I was ranting to my family about all these HVAC companies that came to my house and gave me stupid solutions, then followed up with insane estimates. I was out of options. And then a friend of ours gave me Arthur's phone number. Arthur came with a fellow technician Artak from Madison Heights to Farmington Hills at 7:30pm, less than 1.5hrs after my call. This was not even a service call and not an emergency, it was a Friday night. Apparently, I sounded so frustrated, they ran to help me get things out of my head. They are a 24/7 service, by the way... My 1100sqft basement is currently a huge HVAC utility room, and because of that it can also be used as a storage space and that's all. Tens of thousands of dollars were spent by the previous owner and this was the best other companies were able to do. Arthur and Artak spent 2 hours at my house. We beat the problem to death, every detail, every error was discussed, nothing was left without. And only after we felt we were on top of things and a great solution was born for my very, very complicated case, we stopped and sat down to drink some tea and share some laughs and stories. I was so happy and relieved. We decided to move the work to September before the next heating season. I will return here for an update after Air Clinic is done with the implementation of the solution we decided to go with.

    Ken's Refrigeration & Air Conditioning - hvac - Updated June 2026

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