As a paying customer and someone that paid, I feel like people should be treated with more respect…read morethan dignity, even if they're in Pain or even if they don't have insurance or if they don't have the means to pay for all their stuff

After an unfortunate event between my Boston Terrier puppy and my husband's dentures left him…read moretoothless, I made an appointment with Aspen dental. I was almost sick with worry over what it was going to cost us. When we got there, there was no waiting, they got us right in. They were very courteous and professional, and they had dentures that we could afford. They in no way made us feel bad that we couldn't afford something better. Everyone was so nice. Probably for the first time ever I left a dental office feeling good about the appointment. Best of all in the very near future, my husband will have his smile back.

Thoughtful, informed, good communication with me. I felt informed before I left what expenses…read morewere involved.

Not pleased with my experience! I have been receiving bills over a year after the date of service…read more I have called the billing inquiry team every time I receive a bill because my insurance was never billed. Each call we go over my insurance info and each time they claim there is something new that was incorrect even though I had the correct info on my insurance card on the day of services. They say they are working on filing the claim correctly but my insurance company has not heard from them. I have reached out to the customer service team and would love resolution to this mess.

I had a great experience with Aspen Dental! Especially my dental hygienist (pretty sure her name is…read moreJess) she has done two cleaning for me and is always so kind and walks through everything she is doing! The office was clean and everyone was friendly!

Care was good but I waited a long time. My appointment was at 10am then was changed to 1030 and…read morestill waited till 1145, seen Dr for 5 minutes, waited some more then went to billing. I have 100% coverage by they wanted me to pay up front. Don't understand!

Dont go this place. Unexpected charges. I came for regular cleaning. I was charged around 700. I…read morewas very surprised. I was even more surprised when explanation of benefits came. Overthere charges was around 200. When I came and ask for explanation, they told me this never happened.

Scam--deceptive advertising. Went for the "free xrays exam" -- they wanted to charge me. Needed…read moreteeth cleaning $1200.00 -- I need my teeth cleaned--not make someone's house/car payment! Very pushy and not professional.

I have reached out to the billing department THREE TIMES, and each time have been told "you signed…read morethe paper saying you would be responsible for what insurance doesn't cover". So reaching out to billing is useless!

I had my denture made there and took out a loan to cover what the insurance didn't. Now here we are…read more9 months later with another bill. absolutely will not return.

Do not go here! I should have read the reviews before I scheduled an appointment. They were quick…read moreto see me, but did not inform me that they would not be able to give me a cleaning until 7 months later! The staff was friendly and did to a full set of x-rays. I went ahead and scheduled my cleaning for 7 months later, which seems insane. My biggest issue is that the Aspen Dental billing department billed the wrong PO Box for my insurance provider, so my claim was denied. After many phone calls and investigation on my part I discovered what had gone wrong. The various customer service reps I spoke with from Aspen Dental were not that helpful and seemed unable to accept that they had billed the wrong PO Box, which is why my claim was "denied". When I went to my insurance provider's website they didn't show that a claim had even been submitted (because Aspen Dental didn't properly submit the claim). I went ahead and paid what I was charged because I was worried that my bill was going to be submitted to a collections agency, since it was taking so long to resolve this issue. Literally a week later Aspen Dental finally submitted my bill to the right PO Box and my insurance company paid the amount due. I patiently waited to see if I would be issued a refund. Now almost 2 months later I had the motivation to reach out to Aspen Dental again to see if I was going to get a refund. The helpful customer service agent infomend me that they had issued me a credit on my next service. I asked for a refund instead and luckily he seems to be able to do that without issue. We'll see if the refund shows up or not. I can not handle having to call them again! I've spent probably 5+ hours on the phone with this company trying to resolve their mistake. I have scheduled my cleaning at a different dentist office and will not be going back to Aspen Dental.

I agree with every single one of these reviews. I wish I would have read them before I went. I…read moredidn't think I needed to tell them I need a cleaning because they knew I hadn't seen a dentist for over 6 months but when I went, they did X-Rays which I was confused about because I just did X-Rays 6 months ago and a dentist told me it should be once every 5 years. They never asked about my past dental history or told me what they're doing at all. The X-Ray was extremely painful and I started gagging and the lady had to ask someone else to come help. Then I got lead into a different room with someone else I didn't know and they still didn't tell me what's going on. Lastly, they told me little to no information about why I needed a $900 appointment so I said no and went to a different dentist immediately. How are they still in business??

Excellent dental care! The staff here is phenomenal. Everyone takes the time to listen to your…read moreneeds and they are all very responsive in providing care. I've had minor emergent issues resolved nearly immediately on multiple occasions. Most importantly, the team truly cares about you as a patent and establishes a long-term care relationship with you. Gentle care during cleanings and procedures as well. This office sets the bar for dental care in Omaha!

Very Shady practice go down the street to Hillsbourough or Aspen. Make sure to review your bills…read morecarefully especially if you hit your plan limit under my Metlife plan the client of a preferred provider is still to be given the MetLife rate NOT the higher Dentist thinks he deserves rate. They have been billing me for two years for this additional billing... getting real old probably going to have to turn loose a lawyer friend.

I went for a checkup and some fillings. Had 3 appointments total. Missed the second one and…read morerescheduled for the 3rd. The amount of passive aggressive text messages, phone calls, and emails I received for the third appointment was obscene and deeply unprofessional. I will not be returning to this office. They called me 2 weeks before, the day before, and 20 minutes before the appointment. They sent 5 texts total and 4 emails. All of that in a 2 week period between reschedules.

I had purchased a 2-cleaning program in June, and since summit required me to visit a periodontist…read more first for treatment, my second cleaning was not required until beyond the 12 month expiration. Therefore summit did not honor my situation. They were not easy to work with and very disrespectful. Do not trust them and their cleanings are also halfass. Linda F​

They were very friendly, they helped me with my new bottom teeth. I highly recommend them to anyone…read morethat needs new dentures. I will never go back to Aspen again my teeth would pop off and leaving me with no teeth, but with Affordable Dentures, they are there to help you. We had a great time having fun. Debra (Debbie) Clapp