I went in for two XRays and was told it would be 45-60 minutes. I was called back to registration…read morewithin 15 minutes and from there, right to the ladies locker room to change. My tech was Faith and she was fantastic!!! Very friendly and kind. I had a very good experience at Quest and my wait time was not anywhere near 45-60 minutes. Thank you Quest!!

If I could give a negative infinity stars I would. First off…read moreJessica at the front desk is a complete condescending bitch and a bully. I came to my appointment 30 minutes early as they insist and required. Jessica the bully got my insurance card and ID and disappeared for 23 minutes then she decided to have me come sign the paperwork so now we are past my start time for my scan. I get to the scan area and the assistant finally comes to do his menial job of asking the redundant questions and then I have to change into the gown and pants that are made for a 600 pound man. By this time it is 6:30 pm 15 minutes past my start time for the scan. I'm waiting and waiting no one comes to get me so I start yelling out can someone tell me what is going on and the assistant plays dumb and says he doesn't know. Finally at 7 pm the technician comes and doesn't apologize for being so late. He was rude. It is absolute bullshit to arrive 30 minutes early and have your appointment start an hour late yet I was there for an hour and a half before the scan actually started. This is the second time I have had a shitty experience with this place. They could have told me they were running late. They could have offered me water and they could have killed me with kindness instead of treating me like I was the one who caused their lateness. They don't care about the patient at all. Negative stars for this facility!

I'm surprised to see this location has such a low rating. I've been twice and each time the fro t…read moredesk ladies as well as the techs have been super kind and the service was quick. I never felt rushed or like I was just another body. They took time to verify, ask appropriate questions and explain the steps of each procedure. The waiting area is spacious, clean and comfortable.

The scheduling department is horrible. For over three weeks I have been trying to schedule an MRI…read more They have a "protocol" which defies common sense and no one has the authority to make decisions. Terrible, terrible experience. They are useless.

I've done imaging at a few places in town and this is my go to place. I had to do many ultrasounds…read morewhile undergoing IVF and Stockdale Radiology was awesome at getting me early, quick appointments, and getting all requested info back to my doctor in a timely fashion so they could adjust medication doses if need be. My favorite tech is Linda. She is so kind and good at her job! I also love the atmosphere here. It's kind of calming and spa like. I mean if I have to get undressed the least you could do is dim the lights, am I right?! Front desk is also pleasant and it's easy to get a fast appointment!

I drove 2 and a half hours to come here. I voiced many concerns I had before drive all the way out…read morethere for the appointment. They assured me everything would be perfect fine and gave me detailed instructions to follow, which I did... when I go there? They did nothing that they spoke of on the phone. Horrible experience, the MRI was unsuccessful (for reasons I originally mentioned), and they just acted clueless the whole time... find a better place to go!

Needed to make a trip downtown to Quest Imaging, I got right in with no appointment for a EKG and…read morebloodwork. It was 11:15 I was greeted as i entered comfortable small waiting awith TV Called back by William who drew my blood in a clean draw station no pain he was smooth. I then went down the hall where Christeen greeted me, she set me up for my EKG , very friendly and professional. were done in 10 minutes I was only at Quest 20 minutes before I was headed back to my car. Thank you Quest

Fantastic experience. Quest Imagine has hours past those that are posted and while it may not…read morealways be the case, it was for me. And boy did I appreciate that. Not having to take off work for a scan was a real treat. When I arrived after 5pm it was empty sans one employee who checked me in. There was little to no wait for my appointment and I was in and out in less than an hour. Highly recommend Quest Imaging at the downtown location on Chester.

The front desk Receptionist was kind and helpful when I was quite late because of traffic and I had…read moreto drive and hour to get there. After the MRI, she was also very helpful, getting me a CD of my MRI and also letting me know that the results had already been directly sent to my doctor. Great employee! However, the young man who actually did my MRI was not warm and friendly, and when I saw something that looked like a chair in the room and asked him about that, stating that I was there for a standing MRI, he assertively informed me there was "no such thing" as a standing MRI, which is what I was there for. And he's very wrong, as it's even on their website that they have it, although they call it a Fast Front Open MRI. So even though I have injuries from my neck to my tailbone, I still had to sit on a 2" cushion for 30 minutes, being told I could not move at all for that entire time or he was going to have to start over again. So this was NOT a good experience from him, and I contacted management there and informed them of what he had said and how he said it, and suggested he needed more training to be familiar with not only the treatment options offered there. but also what is posted on the website. I'm surprised all the time at how a lot of these types of positions filled by employees who seem totally unaware or I'm concerned that the people they're dealing with in these medical offices are in acute pain, and to be spoken to with empathy and compassion. They need training on body language, tone of voice, eye contact, and the correct and caring terminology to use to speak to patients.

The overall experience for my first MRI was a good one. A little loud, but that's to be expected…read more They put on a movie, at about 100 on the volume before the MRI begins. Good movie selection, to take your mind off the cramped space. I'm not claustrophobic but I don't think I've ever sat in the same position with my shoulders pressed forward for that long before. Comfort level was a 10/10. They opened at 615am for me and it made the experience quick and easy. The lady at the front of the office was kind and ready to get me into the back to get things started. Once I was in the back they got me in the room and set me up on the machine. Overall care and quality was excellent.

Making appointments is very easy, very clean reception areas and the staff is always pleasant . I…read morehad to have x rays done and was in and out with in a half an hour.

Ten stars for Monica she was amazing with my son. I hope she gets recognized for her wonderful…read morecompassion and patience with my son. He was riding a bull and fractured his T12 and L1. The doctor wanted to make sure there wasn't any other damage missed by the X-rays. The first place we tried an MRI it had a small machine so it's scary for a first time patient. This machine is big and doesn't seem so confined. It was a success we got the necessary pictures. Monica you are amazing and we appreciate you so much.

So the person answering the phone on the appointments line should not be working the phones…read moreanywhere that requires English. I had to guess at most of what she was saying. I couldn't even understand her name, if she gave one and she didn't have the information I needed. In other news, Theresa the nurse and also the young male tech I forget his name were extremely helpful and kind. Theresa is a great IV starter. I hardly felt a thing. Service was fast. In and out very quickly. It is a very busy facility, but they are fast and efficient. I have another procedure next week and now I don't feel so scared about it. I think.

Well I'm not impressed from the start. I got here just before 7:00 for a 7:15 appointment. I'm told…read morethat they are behind and won't be able to get me in until 8:30. Problem is I can't leave & come back. I have to wait here! The greeting staff was not particularly friendly. No one texts to let you know there will be more than an hour long wait. The building was very cold. They have 8 pin pad lockers to put your clothing and personal items. Three of the eight lockers are broken. I'm short and the three broken lockers were the easiest to reach but were unavailable due to needing repairs. The changing room was a mess with an overflowing bin of used robes. The young woman who did my MRI was very nice though. The only redeeming part of my entire visit.

I will never say a bad thing about CBCC, they went above and beyond during my wife's diagnosis and…read moretreatment. My wife was diagnosed with stage 1 breast cancer and Dr. Foulad was so kind when he explained it to us. He had tissues for my wife, gave her a moment to process everything, answered all of my many many questions and left us walking out feeling like things were going to be alright. They got her started on treatment shortly after the diagnosis. We went through a meeting with the RN Susanna Bell who's a life saver to say the least. She explained everything we could expect during chemo and how to try to make it as easy as possible. Dr. Patel was amazing as well. He went over everything with us and met regularly to keep us informed on how things were going. She got through chemo thanks to the wonderful staff and Dr. Foulad even came to my wife's surgery at Cedar Sinai as he has operating rights there so he was in the OR with her surgeon assisting and giving her peace of mind that her original doctor was there. While the journey isn't over yet, the worst of it is over and it's been bearable thanks to the wonderful people at CBCC.

The Doctors that are good are retired or too busy to get an appointment with. I have seen a few…read morehere and the most recently one Radiation Oncologist and a Med Oncologist. Go out of town or go to AIS or anywhere but here. I would have been at stage 0 or 1 if my Doctor cared enough to listen to me or order a CT or biopsy when I had a small nodule. Unfortunately I waited until my symptoms were worse and asked for a second opinion a few months later by then the nodule became a large mass . A month after had metastasized to lymph nodes and by then I was beyond pissed because now it can no longer be treated by surgery or radiation and bumped me to stage 3. I decide to get a second opinion on the cancer and go to an actual NCI out of town and they look at the last PET scan and they said so CBCC missed another lesion so another metastasis!!! Now making me a stage 4a. If you care about your health or your family member, please find better care. The worst Doctor here is Ravi Patel because he is unprofessional, negligent, pompous, arrogant, dismissive, and incompetent. Hopefully he will retire once this merger is complete and stop hurting patients and their families.

I had a Dr visit due to my diabetes, yes, I have diabetes, unfortunately it was handed down by…read moregenetics. lol. Anyways, I was getting some numbness in my leg and my Dr sent me to Kern Radiology/Downtown to check my spine and lumbar. The staff were super friendly and respectful. The technician was polite and gave instruction for the x-ray in detail. I was comfortable. The only con was, they were super busy and the wait was extensive, but it's understandable. If I ever need any other x-rays, I will definitely be back. Thank you to all the staff for a comfortable experience.

If I could give Kern Rad ADVANCED on 16th Street (which I consider downtown) 10 stars, I would…read more Every single employee whom I have had the most distinct pleasure of interacting with on a personal, as well as professional level, was precisely that...PROFESSIONAL. Not to mention kind, courteous, helpful, and willing to answer any and all of my questions, observations, and input. My recent experience at the MRI facility downtown was STUPENDOUS! I really mean that in ALL sincerity!! STUPENDOUS. Erica and Liz treated me like I was their mother. Respectful, kind, offering assistance whether needed or not, very communicative regarding my safety, i.e., the floor sloping, the upraised copper threshold leading in to the MRI room, and even where the bar was on the MRI machine - guiding my hand to grab it for my safety. UNHEARD OF PROFESSIONALISM THIS DAY AND AGE. As far as the reviews I read that have few stars, after I read them, I honestly couldn't fully understand what the review was trying to convey. Was it because of the lack of education regarding sentence structure, vernacular, proper grammar, punctuation, stream of consciousness when attempting to write an ENGLISH sentence to convey to the reader just what the writer means??? Oh gosh, you got me... WTF? Where did these people go to school? In the United States...oh, yes, most assuredly - or hey, maybe not? Who the HELL knows these days? I even had the speechless experience at a local medical office when the MA who took my blood pressure admitted they did not know what the word OCCASIONALLY meant - and most assuredly, did not have any idea how to spell it. This is an absolute TRAVESTY! (Ok ya'll, look that word up if you don't know what the hell it means...). There's no shame in educating yourselves to better communicate using ENGLISH - GOD FORBID!!! And, I speak SPANISH, too. Such a beautiful language, as well as people. STOP criticizing others who speak a different language if you do not understand what they mean!!!! ASK THEM to explain what the hell they are trying to say to you and WHY! That is YOUR responsibility!! NOT THEIRS. Oh, good grief - here I go again about PERSONAL RESPONSIBILITY! Might just try it on for size and find out just how many wonderful people there are around you trying to help you, even in your indignancy, who speak a different language. I most certainly do when someone says a SPANISH word to me that I do not know. I say, "No intiende!" (GET THAT! I am TEACHING MYSELF SPANISH!) And if I do it, you can teach yourselves better English grammar, spelling, sentence structure, stream of consciousness - and the like...and YES, I WAS an ENGLISH MAJOR in college. There is absolutely NO EXCUSE when it comes to educating yourself to better communicate in ANY LANGUAGE. NO EXCUSE.

The experience was blah. We did all the pre-appointment paperwork online the Friday before in…read morepreparation for a Monday appt. It was MLK holiday and granted, a lot more patients in the queue. When we finally got to the front of the line, despite having provided the copy of the appointment confirmation, the gal still looked at me dumbfounded. Upon entering, there's a whole side of at least 4 clerks who check in customers and process insurance information. Their vibes were off because it looks like they are all miserable.. on an early Monday morning no less. People come to this establishment, not because they want to, but because they need to. Whether it's a simple x-ray, mammogram or an MRI, people at the customer desk need to show a bit more compassionate. Yes, it's monotonous work but it's important work. The radiologic techs are excellent. Just by observing from the lobby, they show care when dealing with patients. Administrative clerks on the other hand, worst customer service I've seen as of late from a medical facility.

Had my mother scheduled for an ultrasound at 1030. They didn't mention it was for 1030 at night at…read morethe san dimas location behind memorial hospital. Had to reschedule for 330 that afternoon. One star is too generous if you ask me.