It saddens me when I see negative reviews of Kerry's car care Norterra reviews. I ALWAYS have AMAZING service. I'm a woman that finds concerns regarding car service. I find Justin and his crew honest, senncere, well qualified and responsible. Car service comes at a cost; and I find they provide me with the best service available! read more

Could not recommend this business enough! Mike Anderson was a pleasure to work with. I walked-in frazzled with a flat tire and he was kind, courteous, and helpful. Not to mention my tire was fixed within an hour. Thank you Mike and Staff for making my experience a breeze! Will be back with all my upcoming car needs. read more

customer service was good. they did not fill my truck full with oil. They filled it 3/4 of the way. Didn't notice until I got home. I won't be going back. read more

These guys are awesome! I had an issue with my truck that needed fixed asap! I found them by chance, calling around another repair shop recommended them. They got my truck in right then, had a general diagnostic done within the 2 hours before they closed. Work started and finished in 1 day! Eco diesel trucks are known for being a pain to fix anything because you have to remove so much. I had a different repair shop work on it before, took them 2 weeks, and didn't even fix the problem. Justin, the manager, kept me updated the whole time. Sent pictures, videos, and let me know what was urgent vs what still needs addressed but doesn't need to be this moment. I can't thank you guys enough! I totally found my new mechanic!! read more

Will always be using Kerry's for anything with our cars. They get things done quick and easy, their desk agents are so kind and understanding and take time to understand you and what your needs are. The best thing about Kerry's is that they make it clear on what you need but they don't try to overly pressure you to spend all your money on one visit. Love it!! read more

Would never use this shop ever again. Sloppy work and ripped me off an oil change. 2018 F150 XLT. They had me pick it up said it was completed and come to find out later I was having my truck looked at by Ford and that's when they told me my oil was very dirty. I explained I only had 200 miles on the oil that supposedly was changed by Kerry's. I had Ford give me a sample of dirty oil took it back to Kerry's and they admitted they failed their service. Later they backed peddled and denied it. Total BS. Tony read more

The service is good and on time. I called them up with no appointment and asked if they can accommodate me for oil change. They found a way to squeeze me in their schedule. read more

I paid them to replace and install one headlight, within one week both headlights quit shining through appropriately. Looked at it myself and they hadn't secured the new headlight into place so it had fallen out and began to burn hole in rubber guard. They obviously had checked the other headlight as well as it also had not been secured in place and slipped back same as the other. I just had to reach in myself and put them into the right place and secure them by rotating and securing in. They wasted both my time and money and did not do the simple job I paid them to do. read more

Kerry's Car Care - Headlight wasn't secured in place after changed out, so it slipped out and burned plastic and quit shining through as designed. - Auto Repair Near Me - Phoenix, Arizona

Thank you to the team at Kerry's Car Care amazing service, great team work and above and beyond!!! I can home to a dead battery, they jumped my car, got it to the shop and even handled my warrantee. So professional, efficient and courteous...they just gained two new customers!!!!!!!!!!!! read more

WOW!! There are still honest car shops and this one is was amazing! My car was towed there after my skid plate buckled underneath my car to where I was unable to drive it. Henry gave me a call to let me know that they removed it and my car was ready to be picked up. I asked what would be the charge, he replied there won't be a charge as it didn't take time at all to remove it. I can't say enough how shocked I was to hear that! The team there are very friendly and obviously trustworthy! Thanks again for going above and beyond! You have a customer for life! read more

Great service and fast responses! I just moved to the area and needed to make sure my car was up to date and well maintained to handle the Arizona weather as my car has only been in California. The workers let me know that I needed a few updates and priced it out for me! Brought my car in for an oil change and new tires, they let me know how long it would take them and I was on my way! I will be returning! read more

I came across these guys about a year ago. I have a 12 yo van that is used to tote about 600 extra pounds of electric wheelchairs for twins. I appreciate guys like Justin and what they do. I have yet to bring it in and not be explained and shown exactly what needs to be done. At places like Big O every time I brought it in for an oil change I also "desperately needed" other work. Shocks, struts, alignment whatever. It was always something with no proof of anything. No pics of wear & tear. Nada. None was every really needed after taking it to a different shop much further away. Kerry's shows me pictures of what's wrong and what really needs to be repaired both immediate and then down the road. I like the way they operate and I really feel like Justin has never steered me wrong. read more

This place is a scam. Quoted me over 3,000 to fix my air conditioner. Told me it needed to be completely redone. Took it to another place and all it needed was a new compressor. Paid 1000 total and it runs just fine now. This place will tell you everything is broken to get their money. read more

Well let me explain about the terrible experience here. I have a custom lowered 55 Bel Air hot rod that's lowered 3 inches first of all. I talked to a nice gentleman TJ at the lake pleasant and 82nd avenue last week to come in to have my brakes bled on my hot rod..... Well here's where the nightmare starts I call the next morning to confirm my appointment and TJ's not there and talk to a rude customer service person and put me on hold over 10 minutes and disrespectful over the phone and like stay interrupt you when you're trying to talk. So I called another location to get a general manager or directors to contact me to make a complaint. A district manager did call me/ operations manager and I gave him the complaint about how rude this person was and put me on hold twice for over 10 minutes. So I set up another appointment at another location today on April 30th 2024 to show up at 10:00 in the morning and I get there and they can't get my car up on alignment rack and they don't have the boards that you put in front of the alignment ramps so you can pull up in a lowered car onto it. So another wasted morning this morning wasted gas and time off work....I'm driving an $80,000 car with half the brakes that makes me really feel comfortable. The manager did state that I should go back to lake pleasant location. So I decided to go back to the lake pleasant and 82nd location and talk to Alex explain the situation with him just trying to bleed my brakes trying to get the car up on a alignment rack. Tell him to take the emergency brake off how to drive the car around.... Nobody took the emergency brake off the car is ready to stall because it's a six-speed manual leave the mechanic left the brake on when he's trying to move it into a four-post lift Bay when I said this car is not going to work with a four post hydraulic lift..... You can clearly see my stainless steel exhaust tips in front of the rear tire so there's no way an arm can go in there to lift up the car first of all. Alex doesn't spot that post my car into a bay with the hydraulic four post lift. Meanwhile the mechanic disappears I don't know what the hell's going on with Alex .....he looks like he's running around with his head cut off. When I got there there was no cars on the alignment rack and I waited 20 minutes and finally another car pulled up on the alignment rack so I now I know I'm not putting my car on the alignment rack.... Plus the macro tool box guy was there with his truck and all the mechanics are sitting in there buying tools and wasting other customers time. Nothing but bad customer service here and terrible employees... I would not recommend bringing your car or to the other locations/ this location only has three stars . I am so disgusted with this place and driving around wasting $50 in gas and two days of work I took off and this is costing me over $250 Warning warning warning WARNING . Bad customer service here do not bring your car into any of the locations. read more

I've been coming to this Kerry's for 2 years now and I'm never going to another mechanic. I've used them for oil changes to brake line work, and I'm very happy with the service they've provided. There's a great atmosphere when I drop off and pick up, Justin always explains things to me in a way that makes sense and isn't degrading (I'm not a car person by any means), and I trust them not to upsell me on a service I don't need (that's hard to find!!). They're farther away since I've moved, but I still bring both of my vehicles to this location because it's so worth it! read more

I chose to go to Kerry's Car Care based on an ad I received in the mail with a $19.95 plus tax synthetic oil change. I made a 9:00 AM appointment, showed up on time, told Kevin what oil change I wanted for my vintage Ford Thunderbird and was told it would take an hour, possibly less. At 10:10 AM I left the waiting room to see what was holding things up. I explained to Kevin that I had a 10:30 physical therapy appointment and didn't have time to discuss anything else that Kerry's mechanics believed the car needed. That did not deter Kevin for going through all the front end work that was needed at a cost of over $2700 that he wanted to address at that time. Again, I let him know that time was of the essence. It was now nearly 10:30, and I called the physical therapist office to let them know that I would be late, even though I scheduled the oil change for nine am. As pleasant as I could be, I let Keven know that I just wanted to pay for my oil change and go to my appointment. He handed me the invoice for over $48.00. I questioned the amount based on the oil change special and he stated that I requested a full synthetic oil change, which was not the case. After his rebuttal, I requested an invoice for the $19.95 plus tax synthetic blend so I could pay my bill and be on my way. (At this point the hood of my T'Bird was still up and they had yet to add the oil...) He stated that the $48 price was in the system and could not be changed. (Which is complete nonsense). He then handed me a coupon for another future oil change, as if I would have any interest in returning. Disgusted with the entire experience I paid the bill and was over 30 minutes late for my appointment. Incidentally, the $2700 worth of work included a part that had just been replaced by my mechanic and the remainder was twice the cost I had been quoted elsewhere. Needless to say, I regret not checking Yelp before going to Kerry's for service. A major mistake on my part. As others have stated, based on my experience, Kerry's Car Care should be avoided at all costs. read more

Alright, so I went here to get estimates of 5 different services which I wanted to do for my car. Moved to this neighborhood recently and got their pamphlets in mail with lot of claims related to prices and competitive services. But quote by them was $850 whereas Joe's auto gave just $500 for same services. Both are family owned. Difference is Kerry's booth customer service was excellent and guy was super active and precise in providing details but just can't give more ratings because of their prices. I believe business should only claim when they have proper research data. It was disappointing visiting here. When prices are so high then you won't feel to negotiate prices on comparing with others. read more

Kerry's Car Care - Auto Repair Near Me - Phoenix, Arizona

Justin took care of us and always will come back. They truly are the best people And care about the customers.

My 2016 Kia Soul started stalling one evening so I took it in to this place. These guys are located in Deer Valley and I happen to live in the gated community apartment area right behind their shop so this was super convenient. They also offer shuttle service to and from their shop so that helps too. They got my car running like new. They replaced my alternator, swapped out my battery, got an oil change and fixed some loose wiring under the hood. I signed up for the financing option as I didn't exactly have $1000 cash laying around and it was simple. Sign up online, get approved, and pay 90 days same as cash with no interest. These guys did the work and explained everything prior to work approval. This place gets super busy as I observed customers coming in and going out for various vehicle work. The only thing I'd give feedback about is that they do get busy to the point that I had to call them myself on the work progress as the times that they said they would call me, they didn't. These guys are professional, they are friendly and will give you expert care for your vehicle. I will definitely come here again. All their work is guaranteed by certified licensed mechanics. Give them a try and you'll get professional service and thorough car care. They will run a carfax on your vehicle to make sure that scheduled maintenance is handled properly which I thought was great to know. read more

Kerry's car care is a great trustworthy small business! The staff are super helpful and very kind! I was astonished by their fair pricing without haggling! read more

Kerry's Car Care - Kerry's car care is a great trustworthy small business! The staff are super helpful and kind! - Auto Repair Near Me - Phoenix, Arizona

This place is a predatory joke. Quoted us *significantly* more than the Toyota dealership for an alternator replacement. No thanks.

We've been customers for several years because we initially liked the customer service provided. Before they have even comped an oil change because our vehicle was in for other things and their lack of communication delayed picking up the vehicle for a few days. In that situation, they did not provide an accurate repair timeline, did not communicate delays, and never called back when they said they would. We got an oil change before taking a road trip. I brought the car back after the trip because I noticed something dripping from the undercarriage. They let me know that transmission fluid had been leaking for awhile. Somehow that went unnoticed before the road trip. And now again they lack the ability to call a customer back when they say the will. This is the only car we have and while I'm not asking to be updated every minute of the repairs, they need to realize that having your only car in the hands of people who don't update you at all is an awful feeling. Even a negative update goes a lot further than no communication at all. read more

Make sure you read reviews! especially those warning you. Had to leave a star but They deserve negative stars for what they are doing to people. This place is scamming people. I will never go back. my experience was so bad I'd have to write a book. Just to give you a taste... I paid for a catalytic converter in summer of 2022. Shortly thereafter my engine light came back on. brought it back. They said oh it's under warranty. so they said they would fix it. So I thought. again my engine light came on. I have another car I could use so I let it sit and barely used my van. until recently I have emissions coming up so I needed to address it. I took it to another mechanic (this guy is honest) (something did not sit well with me at Kerry's), Turns out they never replaced it. I paid $1500 on part that was never put in! I have pictures to prove it! there is more to this story but you get the idea. They are NOT to be trusted Frauds! DONT GO HERE!!! Beware of Justin at front desk! Nice to your face but make no mistake he knows exactly whats going on. So disgusted read more

I called to see how much it would be to put 2 small tires for a boat trailer 12" rims, I had the tires in hand just need them to take off the old ones and put on the new ones, they said 70$ that's crazy, I called my usual spot and they said 10$ a tires this place was trying to charge 50$ more that's crazy and seems like a scam, I would not recommend going to this place unless you like throwing away money I would rather drive 20 min to save 50$ read more

They completely ruined my car and tried to charge me for the repairs. Brought it in for an oil change and that's when all of the problems started - my car started smoking, we took it to BMW and the said oil was leaking into my engine, and needed to replace the oil supply lines. We brought it back to Kerry's and they "fixed" everything they caused, and magically spotted tons of issued BMW happened to miss - we declined to pay for the other fixes. Thousands later, the car was STILL smoking - brought it in THREE more times and nothing was getting fixed. Finally brought it in one last time and they essentially said I needed a new engine/turbo as the leaking oil had ruined both. They tried to charge us again (tens of thousands) for this despite them causing everything with a free oil change months before - so we had to get a new car. I'm sure this place is fine for older cars but I've talked to friends, the second they see a luxury car they magically find a bunch of problems and In my case, cause them. Do not recommend. read more

It took them a week after my car was finished for them to tell me that my car was ready to be picked up.. (after i called myself multiple times with questions/concerns) they claimed to have called me multiple times witch is simply untrue. after i picked up my car, the hood wasn't fully latched and i didn't notice until i got home.. (edit:) it's been a couple weeks since i left this review & my check engine light has returned, and my car has failed emissions testing. now i'm curious if they even worked on my car at all. read more

I am by no stretch a mechanic and always nervous dropping car off because they can say anything and I have no basis to go off of. We dropped off vehicle that needed a lot of work. James was our main point of contact and was extremely professional the entire time. The app they have that shows you everything they are doing is nice, with pictures. He explained in great detail what was going on. The car also needed to be smogged and they took it down the street for us to get that done. This place will always be where we going moving forward, great value, and great communication read more

My guy Kev hooked me up with a free refill on my fluids. very friendly guys, check them out for your everyday fixes!

Academy awards to there staff! Was politely given a run around, poor communication, missed completion dates (twice) Wouldn't let these guys fix my flat!! Gave them one star because couldn't give negative number read more

Here's another one star review. I live in the neighborhood and was hoping Kerry's would work out due to convenience. Well, I've given them three chances on minor services & unfortunately ,they failed every time. I'm done with this place and will not be recommending or returning. read more

I have been coming to this location for a few years. I had been taking my car to a competitor and I felt like they were just taking my money every time I was there. I really appreciate how honest they are at Kerry's. I am someone who doesn't know a thing about cars. I know how to put the key in and go and that's about it. I have always felt taken advantage of at other places but NEVER at Kerry's. They are so helpful and help me to understand what my car needs now and in the future. It's easy to get my car in and out. Easy peasy! Getting my car repaired and maintained is an easy task for me at Kerry's. read more

They have nothing but scammed my entire family for both of the cars I own. The latest was that they knew this amazing rim guy to fix my charger. They had it for almost 7 days. I was the one that had to call tech day. The guy got the paint wrong, then they told me, not called me that they had to break the wheel lock and I was told that I would get it replaced. Never happened. I just went there and they told me that since they couldn't find my wheel lock it was my responsibility to get the wheel lock they had to crack to get my tire off. If they would have called me at all I'm sure I could have gone to the dealer to get one, which was not given to me for my car. Their poor customer service on top of lack of communication to me the customer is beyond frustrating. I will never go here again nor recommend this company to anyone. Now I'm out $35 for a new wheel lock on my new car. I should have gone to the dealer and now I know better. Shame on them for even trying to do this to a woman. They definitely played me. If I could give zero stars I would. read more

Kerry's Car Care - The wheel lock they broke - Auto Repair Near Me - Phoenix, Arizona

I was referred to Kerry's (with HIGH praise!) from multiple family members and decided to give them a call even with this location not being super close to my home. The staff is extremely friendly! Beyond that though, and more importantly, I truly believe they are honest, transparent and trustworthy with the repairs they are recommending for a vehicle. Their prices are fair for the services they provide and they are thorough with the scope of the job. While there was a slight delay in the original ETA for pickup of my Jeep, I think a quality over quickness mindset in this industry goes a long way. Thank you for taking care of my car so I feel safe on the road! read more

Specifically came in on. Tuesday so make sure the correct part was ordered and ready for a Saturday appointment. Checked in and asked if the part was in and was told they had a shel of them. 45 mins later I get told they had the wrong part and it was not for an AWD vehicle. I drive a Subaru and they only make one non-AWD car that doesn't even look like mine. The shop has my make model and year. They do this for a living and should get it right. Part finally arrived from the dealer and they charged $300 for a 30 min job and a $50 part. This, just after they negotiated with a guy to get his price down. Never going here again and strongly suggest others do not as well. read more

Hollywood couldn't compare to these individuals. First visit ever, so friendly and professional until I realized that the time frames weren't adding up and there were always something else wrong, every time someone answered the phone they would have different story just more exaggerated than the previous one and so on. Everything they've "done" to my vehicle was paid in full, no credit ever, no waiting nor bank issues. But, the question is, if anything was ever done!? Not to mention turbocharger 2 times , gasket 2 times - due to their slack job , crankcase yet again 2nd time due to them screwing up the first job, major leaks which they were fast to charge me before diagnosed my turbocharger issue to begin with, so many more leaks and worst ones after first oil change as I yet again gave them a chance, hoping they'll be as half loyal as this customer they LOST. I finally had enough and took my vehicle elsewhere and made an appointment for new tires with an amazing and trusted shop, to be asked for my wheel lock key , drove all the way back to these people who did my tires rotation before to be told that I never had one, yet I KNOW there was one next to my spare. This key they took is just the one of many such as broken bolts, turbocharger forcefully ripped, thrown skid plate without calling me to let me know they forgot to put it back, many screws and what not rolling under my windshield speaking of windshield which they also cracked while test driving and tried to get away with, and I could go on. I HAD IT when Jose Hierro started pushing for another service as he said "CV AXLE especially the left one is greasy and needs to be done needles to say he told me that I am looking at another $700 and some before even getting to his computer. " , I told him both boots were done in VW Peoria , brand new, he then started accusing them as "Did they ever!?" , all this paranoia from all of your own lies huh!? CV AXELS are both new and JUST FINE, no replacement needed, once again - nice try! Also that day when Justin Allen, one of the reps. went to call tire shop to consult regarding "wheel lock" , to find out later from tire shop reps. that he called them and basically threatened: "Just sell her those tires and have her bring it here. She is a high maintenance." Like someone gave him permission to speak in my name!? Who you think you are!? Oh guess what!? YES I AM, for such a liars and thieves, wasn't enough of a high maintenance to never come back to this place! Disgusted. read more

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Specifically dropped in on. Tuesday to make a Saturday appointment so they could order the correct part and have it ready. checked in and asked again if they have the part. was told the have a whole shelf of them. waited and about 45 mins later the clerk (yeah, clerk) came in and said they had the wrong part. it was for the rear wheel drive version and not AWD. I drive a Subaru.... they don't make a rear wheel drive .... Not to worry though, the correct part was coming from the dealership. Should have just gone there. waste of time and lies.... read more

Just had my truck in for new tires. During full inspection they noticed I was overdue for my oil change and were able to complete at the same time saving me time. Great service and friendly staff! Will be back! read more

I'll put a good amount of money, if you come in for something small they'll say you need at least $1000 work done. They did it to me and other people I sent there. Don't fall for the chick fil a, Christian type attitude, they're scammers lol. After finding that out I won't go back. I prefer welhelm or greulich, they have the best and fair prices read more

Brought car in for a routine oil change with a coupon off the website. Supposed to be 30$ and some change. Nothing else was approved. Car has 30k miles on it. Show up to pick up my car and the bill was nearly $800! The technician did a ton of work that was not requested nor was it approved. Tech was then rude upon pickup and told me I had to come back and pay.... No way! ABSOLUTE SCAM. read more

Called Kerry's for a tire patch. Kevin helped me out told me to bring it in. Patched it up real quick for a great price. Very helpful. Thanks Kevin! read more