I have used them in the past 5 years in three occasions for replacement of AC and furnace. The…read moreowner was here about 3 months ago to look at the system and determine why the filters were black. His diagnosis was that candles were being burnt but he said if the problem continues call me and I will send a tech to look at the coil. Today they sent Norm to check the coil and to determine why the filters are turning black. The coil is squeaky clean and the theory is that they are still burning candles, have verified that candle burning is still going on. The recommendation is to clean ducts next spring or sooner if the problem persists. Good job done by a friendly tech, my only quibble was that the lady on the phone told me the tech would be there between 9 and 9:30 and she had actually allocated me in a four hour window between 9 and 1. I wasted 45 minutes waiting and had to drive back home. Scheduling needs a slap in the hand

Do not think of using this company. They came out on two different occasions and were not able to…read morefix our air conditioning after taking a week for us to get an appointment, and then still charged us. After the two appointments, we hired someone else and he was able to fix the problem immediately. Additionally, they were extremely late to the second appointment and when I called to check to see if they were still coming, the woman who answered was extremely rude and told me they would get there when they get there...

We have been using 919 Fix my A/C for years now since we moved into our home. We tried other…read morecompanies and they do not compare to the price, professionalism, efficiency, and knowledge of this company. Miles has been the tech each time we schedule a check-up or repair. He is friendly, respectful, and communicates well. He clearly informs us of his findings, recommendations, and potential costs. Occasionally he even relays the information again (to my husband via phone if he is not present) and answers all of our questions. He is patient as we make a decision and always resolves the issue. We are thankful to have found this company and are appreciative to Miles for all his help these past few years. Overall, we have positive experiences with this company and recommend them to others!

They do NOT do a comprehensive review of your system and then come to you with a list of issues to…read moreaddress with a total cost. What they do is they find one thing. Charge you to fix it. Then, find another and charge you to fix it. Then another and another. Total rip off. My tech did not do the easiest check first. Which was check the coolant level. That is where you should start fist. However, he found capacitors and such to be replaced first. I paid $1,500 to have things fixed only to find I had a failed evaporator coil that should have been noticed from the VERY BEGINNING and wasn't. The tech, Santos, should have seen that I had a failed, rusted evaporater coil, when he installed the fist capacitor. It was obvious that was where the coolant leak would have been. We will get that part later. Be careful doing business with this company. Demand a FULL comprehensive review BEFORE paying for anything. Make them list out EVERY THING they found wrong before making any decision. I was strung along in a desperate situation and taken advantage of. When I asked for a refund I only got $350 back. I understand I had a coolant leak. I was not informed of that until AFTER I spent nearly $700 on two capacitors (that costs about $50 for both parts!). It was very convenient that Santos missed the rusted out evaporator coil when he was working on the FIRST capacitor. When the manager came to my house when I made my first complaint he stated, "Santos was a more junior tech and to chalk this up as a learning experience for Santos." That was an expensive learning experience that I paid for. The manager was Miles. The owner JD was not very helpful. JD accused me of playing "Monday morning quarterback" and also backed out of coming to my house to see what had happened. He had Miles come in his place last minute. I suspect that is because he knew his tech was in the wrong and he chickened out meeting me face to face in my home where I was scammed. Do not do business with this company. They will string you along and take your money. This would be a different story IF, and I mean IF, the tech had done a comprehensive review of my system and came back and said I found the following issues and it will cost $1,500 to fix and the fix may be temporary as there is a leak. What happened was we replaced one capacitor and had to agree to pay for it to move forward. Then another bad capacitor was found and had to agree to pay for that to move forward and THEN the coolant was low and had to pay nearly $500 for that to be replaced and had to agree to that and then had to pay for "Stopleak" to be administered. To add insult to injury the the tech, Santos, then had the balls to ask me to pay $250 for a leak check to find the leak AFTER I just put the coolant in and stop leak in. That seemed like a waste of MORE money since I have now, already, put in the coolant. Total scam. Beware!

Owner and service technicians are great based on past service calls however the office…read moremanager/scheduling contact left much to be desired. They tried to squeeze us in for service (which we appreciated) but were only able to provide a 15 minute heads up and no one was home when they came. After that, the scheduling assistant wished us luck finding a replacement company and ignored our attempt to schedule a formal date/time for a follow up visit.

I had an AC issue come up the day before I was leaving to go out of town. I called Quality First…read moreand they came right out and fixed my issue. So glad I didn't have to worry about coming home to no AC. I will refer Quality First Heating & Air to everyone I know. Awesome guys and do great work.

We had him install the HVAC in our new renovation project, It came out exceptionally well, even the…read moreinspector and contractors asked who we used because they were impressed with the quality and professional look of all the work you did, and now that we are using the new space it's the most peaceful and comfortable place in our home. Thank you so much!

Reliable, hardworking, honest guys who willingly spent extra time answering our questions and…read moreproviding their professional opinion. Their maintenance plan is a great deal for the service they provide and they also cleaned our dryer vent. Will definitely use them again and recommend them to others!

Three years ago Andrew sold us an HVAC system with the promise of a service contract that came with…read moreit . Despite numerous attempts to contact Mr Sirman as he is the owner, he just ghosted us . Will not answer the phone or return messages. We never had a cross word. Just disappeared without a reason or explanation. Extremely unprofessional and I wonder if I can file a claim against this company.

I suffered through 2-3 years with an old upstairs hvac unit. Finally I got some estimates and I…read morechoose Arctic Air. I am so glad I did. I got a fair price and they did everything they promised. They even came back by to check and make sure everything was running well. Today I got my electric bill and for July to August this year it was $159....I checked and for the same period last year it was $364!! And last year my upstairs during the day never got under 78-80. What a huge difference the new unit has made. You will not be disappointed in choosing them for a new install or for repairs. Customer service is outstanding - they are knowledgeable, prompt and thorough. Thanks again James, you are the best. M. Frook Glen Laurel

I called in to Tower Heating & Air to get some information about my newly installed BOSCH HVAC…read morewhich was actually completed by another company. I was hoping to get just a couple minutes at most of someone's time to ask a few questions about the unit, but I was pleasantly surprised when Reggie, the service manager took upwards of an hour going over not just my system, but my ductwork and layout of my home in hopes of providing me maximum efficiency. I remind you, that I did not buy the equipment or have the install done by Tower Heating and Air, as I live about an hour away, but Reggie still took the time out of his incredibly busy morning to help me out. It is hard to find customer service like this these days, but Tower Heating & Air provides just that. They have gained a customer in me moving forward, as I will be contacting them about a new water heater in the very near future. Thank you again to Reggie and his team for going above and beyond for my family. -Travis

Tower Heating and Air has been maintaining my heating/cooling systems for 29 years since they were…read moreinstalled. I recently called them to check on my gas fireplaces - Jeff C. came through! I needed the seasonal maintenance to get it working, he worked around my schedule and got it done! This is a great company for peace of mind, and great service for maintaining my house systems!

Service call for A/C not working last night - my time window today from 12:00-4:00 PM. It's 7:20…read moreand still no tech nor a call. Same thing happened last time about 9 months ago. Worst service record ever. Not recommended

Had a guy come out in August to give me a quote to completely replace the AC and furnace on my 2nd…read morefloor. He did his thing, we had a chat, seemed like a nice guy, said he couldn't give me a quote immediately as his laptop was dead. Fair enough. Told me to expect it either over the weekend or on the Monday. No quote was forthcoming. I followed up 3 times over the next few weeks to try and get the quote. Finally, to give one last opportunity before I wrote a review, I called 2 weeks ago and was told the technician would call me back that day. Not surprisingly I heard nothing. I can only assume that the tech is assuming this job isn't worth his time as he'll make more elsewhere. Really wanted it to work out with these guys. I know a couple of guys who know the owner/manager and they have alot of good things to say about him. Unfortunately I can't even get a quote.

This happened last year on Christmas day. Christmas morning entire family was here and the house…read morestarted feeling cold, checked the temp and it was down to 60 degrees. Started calling places but no one could come out for several days. Quality Comfort said they could be here in 2 hours and they were! Turned out to be a frozen condensate line (you'll remember it was 19 degrees last Christmas morning). Andrew also adjusted other issues that were out of spec (e.g. gas pressure) and spent about an hour going over the system. Total cost to come out on Christmas day? $279 which i think is a bargain.

HIGHLY Recommend! Super quick response time, the technician came out the same day....I actually…read moreused Quality Comfort as a second opinion of another service provider who told me the repair would be $3000-$5000 or I could consider a new system ($7000-$23,000). I didn't let the Quality Comfort technician know about the other diagnosis, and do you know, he figured out the problem in less than an hour, had the part on his truck and the unit was up and running for less than $250! Quality Comfort with be our "go to" HVAC guys from now on. Such a blessing to find quality service providers that are fair and honest!!