I have had nothing but good experiences with everyone in the shop…read more In addition to their talent as artisans they are hugely supportive of the community, often doing extra for educators, first responders and the like. While I am sure that no business can meet every customer's needs, this one comes close.

The Jewelry Mechanic is a real gem in Lake Country - True artisans (and lovely people!)…read more My watch was successfully repaired back to working condition (and I learned a little more about the names of watch parts, too!). I can't recommend them highly enough!

I love Kesslers, for example the one by South ridge is great and has great customer service. Always…read moresmiling, excited with me throughout the process offers drinks, makes me feel special. The one in Germantown has consistently been awful. Miranda has always been kind and helpful however everyone else I encounter always makes me feel unwelcome and uncomfortable. I have been there 3-4 times in the past few months and made purchases every time and have always felt unwelcome and not like a special experience at all(Miranda was always good). They never offered drinks when we would arrive, would hardly smile, seemed annoyed to assist us. We would always be happy as we were buying for special reasons and special people and never walked away like we were happily served, welcomed or taken care of. I wondered if I should review but after consistently feeling like an annoyance I had to make a review. I wish this wasnt the location I am closest to. I definitely would not want to buy a wedding ring here as I dont think it would be a fun experience at all at this location

Can't say enough nice things about Kesslers and the wonderful people that work there. I recently…read moregot engaged and my fiancé and I went ring shopping together. Mitzi helped me pick out my diamonds and design my own ring. She is a truly warm and sincere person. We made numerous visits to the store before we actually purchased. Mitzi was very patient and didn't push us at all. It really was a great experience. Even after I got my beautiful ring, I went back in because it was slightly too big and they had a table setup with glasses and a free bottle of champagne! So thoughtful!

Just to be clear, they are a higher end jewelery store, located on the second level of the US Bank…read moreCenter. But, they do have a watchmaker who comes in on Wednesdays, but only Wednesdays. $16 for a battery replacement. Polite service.

My husband purchased my engagement ring from Karin at Kloiber and it is amazing. He originally…read morebought the setting he liked a while ago at another store and Karin really helped him through the process and made recommendations for a diamond that I would love AND that would complement the setting. Not only did she find a diamond that would fit in the setting, she found the most fabulous diamond. The ring is absolutely gorgeous. I got a chance to meet Karin when we went back to Kloiber to look at wedding bands. I saw why he chose to purchase the ring there. She was so friendly, genuinely loves what she does, and likes making people happy (you can tell). I found my band right away - it was her first recommendation as to what would go with my engagement ring. My husband, on the other hand, had a few rings ordered to be sent to the store to try before he bought. He didn't love either, so Karin recommended a ring that was almost a combination of the 2. He had to buy it before seeing it though as it was custom made. Needless to say, he made the right decision. His ring is great too. He also purchased a fab necklace for me for the actual wedding day from Kloiber which I love! Over the last few months, I have been into Kloiber (the new location is in the US Bank building - go up the main escalator to the Galleria level and you will practically run into it) several times - ring sizing, ring cleaning, ring pick up, necklace shortening, etc. I'm sure it would be fine if you just stopped in (ring the bell), but I would suggest making an appointment - they are very good by email as well. Everyone I encountered has been absolutely fantastic to work with. Excellent customer service. I honestly couldn't recommend a place more than Kloiber. They are fantastic.

I went to Sullivan Jewelers to purchase a watch battery- they are only 5 dollars (and some change)…read more I've never seen prices so low but was super happy with the quick and professional service. When I showed my watch to one of the associates, he admired how unique the bezel looked and commented on it. You can tell the employees here are passionate about jewelry and watches. While I was waiting for my watch battery to be replaced, I took a quick look at all the gorgeous pieces that they have at the store. I noticed unique antique pieces as well as gemstones and diamonds. A gorgeous pink tourmaline piece caught my eye and I fell in love with how unique it looked. The next day I found out that the ring had a spot on the metal and I brought it back where the amazing jewelers fixed it up! I will definitely be returning to Sullivan and I'm really glad small businesses like this exist! It's about care, selection, and the quality of the pieces. Thanks again!

I discovered Sullivan through a friend of a friend. They mentioned that we should check out this…read moresmall shop before going anywhere because they were the best. The recommendation did not disappoint. Buying local is important to me. I compared their rings to many other big-box stores and I found that at Sullivan's, you could customize the bands and it would be more cost effective. More importantly, you wouldn't be getting something that EVERYONE else has. The service was great. Over the course of a couple visits, we had a few people help us, including the owner Jeff. Jeff was friendly and personable in our experience. He even polished up my partner's old ring at no charge after we purchased our new ones. I'm surprised there aren't any reviews yet for this shop. I definitely recommend checking it out before going to department store.

We have been working with David for years and love his work. He spends a lot of time with his…read morecustomers and spends even more time on the work itself. He is very honest about the market and pricing, which is very refreshing. When I picked my sapphire center stone, he offered a great selection for me to find the perfect stone! Thanks David for all of your hard work and attentiveness

David graciously offered to design and create my fiancé, who was recently diagnosed with brain…read morecancer, and I's wedding bands. We just received his and it is beautiful! David has been so easy to talk to, kind, and efficient. We're so, so grateful for him!

Took a necklace in to get fixed. He was able to fix it in 10mins. Super kind man. Offered us…read moresomething to drink and the price was affordable! Super happy and grateful to have found him and get something that is sentimental to me fixed. I can't even tell where it was broken.

I Have been a customer for over 20 years for all my jewelry purchases, repairs and cleanings. The…read moreowner Jose is very honest and his prices are very reasonable . I have recommended people to Emerald Jewelry and everyone has been very happy I did.

This is a great store with skilled and helpful folks. Appraisals and purchases -- both were very…read morepositive experiences.

My fiance and I had the BEST experience at Rohr. We were a bit nervous to be shopping for rings as…read morea queer couple, but Sam put us completely at ease. He was funny, knowledgeable and made us feel comfortable. Instead of trying to talk us into the most expensive ring, he convinced me to use the diamond from my great grandma's ring. He offered great suggestions about the setting for the security of the diamond that we wouldn't have considered, and the custom ring turned out even better than imagined. We would highly recommend working with Rohr for your custom engagement ring!

Took a diamond band in that I wanted my diamond from my wedding ring set on to the band. 3 jewelers…read morefrom other stores told me it wouldn't look right or it would be so expensive that I didn't do it. My cousin told me to go to Nordstroms she has 2 rings made there&they're beautiful. Nordstrom's attached the diamond to the band and it's beautiful. He's reasonable and very nice.I would be happy to more business with Nordstrom's Jewerler.