I had to get my windshield replaced and the amazing communication they had with me was amazing! While I was sitting there waiting for my windshield to be done the amazing energy and great customer service the front desk team members provide was top notch. I would recommend this site for anyone needing these services. read more

Please spare yourself the trouble dealing with this company. Whatever you do don't have any windshield services performed at the Safelite in Virginia Beach. I took my SUV there for a small rock chip repair. I asked how much the service would be when she called me up to pay. I was told 60.00. I paid her on my bank card and asked for my receipt. She said it would be given to me after the service was completed. When my SUV was ready they gave me my keys and receipt and it was for 172.98. I went and looked at what they did and there was no difference. I ended up taking it to Jody's Windshield Repair in Virginia Beach and they properly serviced my windshield. They couldn't believe what Safelite did (which was nothing he said) and informed me they get so many cars brought to them for the same type issue I had at this Safelite. I also called Safelite back to speak with the manager which Anderson answered the phone and he wouldn't give me his last name and said they have no general or regional manager that I could talk to and he was so sorry. If I could give this company a zero I would. I took Anderson my receipt from Jody's and informed him I'll see them in court to get my money back. They didn't care at all which is really a horrible business practice. I need to know who the general or regional manager is for this Safelite since it's such a big secret. read more

Subject: Formal Complaint Regarding Service Failure - Appointment on June 27, 2026 Dear Customer Service Management, I am writing to formally document a highly unsatisfactory service experience I encountered on Saturday, June 27, 2026, regarding a scheduled windshield chip repair at my residence. Despite taking proactive steps to ensure my appointment was confirmed and service was feasible, the lack of professional oversight and communication resulted in a complete service failure. On the preceding Tuesday, I visited your Virginia Beach Blvd location to verify that the repair could be performed. I was explicitly instructed to provide my insurance information and schedule the service, which I did for the window of 8:00 AM to 1:00 PM on June 27. I received two text confirmations, one email confirmation, and an instructional video. Furthermore, the day prior, I responded to a request for photos of the damage, which were confirmed as acceptable for repair. By 1:04 PM on the day of the appointment, I had received no communication from a technician or the store. Upon contacting your customer service center, I was met with an unprofessional suggestion that my insurance had not been confirmed and was asked if I was prepared to pay out of pocket. After waiting five hours without a status update, this inquiry was both inappropriate and frustrating, as it suggested my service was delayed due to a billing issue rather than an operational failure. After multiple follow-up calls, I was eventually connected to the local shop. The individual I spoke with, who identified himself as "Anderson," informed me that the technician assigned to my route had been mistakenly scheduled on his day off. He offered to "try to fit me in" if I brought the vehicle to the shop, but refused my reasonable request to have a technician dispatched to my home as originally contracted. When I requested the contact information for his District or Regional Manager to escalate this issue, I was informed that no such contact was possible on the weekend and that he was unable to provide the names or contact methods for his leadership team. This experience raises several critical questions regarding your operational procedures: Operational Oversight: Does your team conduct a daily review of route assignments versus confirmed appointments? If so, why were customers not notified of the scheduling error, and why was no corrective action taken to fulfill these commitments? Dispatch Systems: Does your automated dispatch system lack the functionality to identify when staff are scheduled on their days off? Customer Service Standards: Are call center agents trained to shift the burden of service failure to the customer by questioning payment status rather than resolving the dispatch issue? Escalation Protocol: Is it standard policy for store leadership to be unable--or unwilling--to provide contact information for regional management, or for your company to have no escalation path available for 48 hours during the weekend? I am a professional in the hospitality industry with over 25 years of operational experience; I understand the pressures of a busy service environment. However, the lack of transparency, the inability to manage basic scheduling logistics, and the refusal to facilitate an escalation pathway are unacceptable. I request a formal response addressing these concerns and an explanation of how this failure will be rectified. I look forward to your prompt communication regarding this matter. Sincerely, David McGowan read more

Had an appointment for 1-6 for windshield replacement, repairman called at 5:45 say it was raining and he couldn't come out. I said it's not raining here to please come as I have a hole in my windshield due to bird strike. Sorry can't do . I cancelled my appointment and have pics of his call and appointment notice on my phone. read more

6/1/26. Took my car in for windshield replacement. They sawed through the metal beneath the windshield for 6 inches. My car is now being towed to a mechanic to be welded. While waiting for a rental car, a woman came in stating that the windshield she had replaced 3 days ago was leaking. Avoid safelite on Virginia Beach blvd as they have seriously bad service techs. read more

This was one of the worst customer service experiences I've had in the 757 area. My situation may be a little different than most because I drive a company vehicle that already had a large crack in the windshield. Before bringing it in I called ahead to confirm that this location had experience working with vehicles associated with an organization since there is a specific process involved with the company that manages our fleet. Everything seemed fine at first but the situation took a turn today. I received a call from a woman at 757-464-1611 who was extremely rude and unprofessional. She insisted that I needed to take certain steps even though I had already explained the process. When I contacted the fleet management company directly, they confirmed that all the shop needed to do was call the number provided to them to handle the authorization.Instead of simply making that call she continued to argue and even threatened to send the bill to collections. It was frustrating to be spoken to that way especially when the solution was as simple as making the call I had mentioned from the beginning.I later found out that the issue could have been resolved quickly if that step had been taken. Unfortunately the lack of professionalism and unwillingness to follow the proper process made this one of the worst business experiences I've had. read more

The day I can leave 0 stars; is the day I will return to this review and change it from 1 to none. I went online on a Monday and made an appointment for a Friday. They confirmed the appointment (multiple times) and texted me for the vin, which was provided. There seemed to be some confusion on the exact kind of glass needed, so I stopped by the store Thursday to confirm correct product (getting a hold of this place via telephone is nearly impossible). I verified the VIN in person, and she confirmed the "correct" window shield was in store. Dropped the car at 8am appointment time, received a phone call at 1130am that they in fact do not have the right part, it will need to be ordered. Mind you, I had to pay up front. 3.5 hours (when the appt was supposed to take 2 hours) to tell me they in fact did NOT have the right part. I called the dealership - and they confirmed Safelite is not authorized to change out the Window shield and there is no way to get the lock piece needed. Who knows how many times they would have wasted by time telling me to schedule, reschedule, etc. Also, they're incredibility rude. I would have gotten past this if they could have at least done their job correctly. read more

this business is inept and should close. Our appointment has been rescheduled by the store 3 x with no guarantee if the technician will show. Safelite customer service said is is the store problem and could do anything recommend going to another company and never use Safelite read more

I had a windshield replaced at Safelite on Virginia Beach Blvd this summer. When they installed my windshield, they recounted my dash cam in a position that I couldn't get it down. I took it back and they corrected it, although now it lower than it should be and looks odd. I hadn't used my dash cam in a few and recently had to start using every day. Some how when they put the glass in they pinched the power cable and now it turns on and off constantly. I informed Safelite and told them I was going to have the shop that installed the dash cam look at it and see they indeed did pinch the cable. When I stopped by to inform them off the issue, the lady behind the quickly a snippy look and told me that they weren't responsible for putting things back 3rd party equipment. Considering it was Safelite's techs that dod the damage, of course you wouldn't accept responsibility. read more

Corey did an excellent job replacing our windshield. He was friendly and professional, and he explained everything clearly. We are very pleased with the results. read more

I had an overall good experience here. The office seemed very hectic and like there was a lot going on staff-wise. However, the technician kept me updated and the service was quick for a windshield replacement. read more

You see their add every day on tv, they come to you. NOT! They spend millions on advertising but they won't come out in Va. Beach even though they used to. But they will sell you 2 wipers for 69.00 Sham I say read more

My experience with Safelite was terrible. The Tech was vaping inside and beside my truck. He cracked the windshield while installing it. When I asked what happened, I was told that one the tools that he needed was back at the shop. Spoke to the Store manager, which was a waste of time. He was only concerned with not losing my business. Talked to the district manager and he said we usually don't refund a customer their money, we send another tech out to replace the windshield. read more

They installed our windshield in January, unfortunately we have noticed the liquid doesn't spray to clean the windshield. Since our car was at Subaru for annual checkup we asked to fix it, without even thinking ot would have anything to do with their work. In the invoice we see that the Subaru mechanics stated the windshield was incorrectly i stalled and missing clips. Safelite would not reimburse us as they wanted to try to fix it. When i call them i was also offered a translator and the employee stated in the middle of the conversation that im being recorded. Under wiretapping laws this is not legal in Virginia. read more