There are glitches in trying to schedule service online. You can't really talk to a real person or…read morea real technician. When you get your appointment, they don't tell you the address that's correct that you are expected to take your car to for service. Too many glitches and not enough talking to a real person.

Great customer service. Had first oil change there, didn't buy from them but they still were very…read moreprofessional.

I mean if you have a Nissan and you have to use them, then do it. They are expensive. Very…read moreexpensive. Did they do the work? Yes. I would love to find a mom and pop place in KW rather than return to them.

Worst dealership experience I've ever had. Avoid this Miami takeover crap hole dealer…read more First, I couldn't get in for service on my lease that was not shifting into park for over three weeks. Absurd as this is a safety issue. Then I drop it off at 10:00 am, and add an oil change as it was due . They then call to say the oil change is done and "the part is on back order and they don't know when it'll be in" so why did you not let me know you had zero intention of fixing it. And yes you knew exactly what the issue was and what part was required to fix it as we spoke about it and you stated "this is a common issue". When I asked for a rental as my car is not safely drivable. Your service advisor actually stated "do you know how many rentals we would need if we gave everyone a rental, we wouldn't have any cars on the lot". Not my problem, this is why I pay to lease, so I don't have these issues. This dealership is a joke and has no customer service. Any other place on the planet this abomination of a dealer would never last. Avoid keys auto center (old Niles) at all costs.

Never go to Miami again…read more I am happy with my 2019 Toyota C-HR Limited. My sales consultant Nikolai was very knowledgeable, he helped me making my mind and showed me this beautiful C-HR. Also I have gotten a very good deal on it. I saved my time and the money without going to Miami.

Worst experience ever! as a certified master mechanic for 1 of the top dealerships in the USA. I…read morepurchased a used truck and had a few problems with it. I quickly realized I too was just throwing parts at it to remedy the problem. I decided to tow it to your dealership knowing they have the manuals and diagnostic equipment. the only certified GM mechanic said "$300 an hour for a minimum of 5hrs to diagnose" meanwhile your posted labor rate is $200 per hour.I am not done reporting this stealership

No stars. The service department is a complete nightmare. 5 hours to do a lube oil and filter,…read moreafter being told 2 hours. I watched customer after customer leave angry and frustrated. Terrible communication, terrible experience. Just do not go there.

Used to be great, ever since Franklin Castillo left the customer service and auto center is become…read moreunbearable. Brought my car in for service 2 weeks ago and already having problems. I bring it back to them and they lie to me telling me it's a battery problem, it's a brand new battery and I tested it myself before bringing it in! So than they tell me it's a starter and they want $740 to fix it, shifting gears will fix it for 1/3 of the price. It's insultingly bad service, I will never go there again!

I am 68 years old, and have been having cars serviced for a good 50 years. This was absolutely the…read moreworst experience I have ever had when it comes to car repair or service. If it hadn't been so frustrating and irritating, it might have been funny. Trust me, it wasn't funny at all. Dropped the car off on Wednesday morning to have the oil changed and tires rotated and balanced. Was told they were really busy, and I said no sweat, just need to back by Thursday afternoon because I had to drive to Orlando on Friday. Thursday, after lunch, I went to the dealership to check on the progress, since I couldn't get anyone in the service department to answer the phone when I called. Well, they initially couldn't even locate my car, and couldn't determine if any work had been performed. After some more looking, they found the car, but no work had been performed. They asked if I could leave it until Friday, at which point I reminded them that I had to drive to Orlando on business Friday. They said if I could leave it until 9:30 Friday, they would have it ready to go. The next morning, they call me at 9:20 to tell me that I needed a new set of tires, due to 1 tire specifically being severely worn. I about screamed! I just told them to forget it. I went paid $165 for an oil change, which I consider a total rip off, considering I could have bought Mobile 1 synthetic designed specifically for that engine for less than $50. They bid me farewell with a "Good luck. Be careful. You can probably get there and back." I went home, put on my full size spare, which you would have thought they would have offered to do, with cords showing on that tire. Nope. Got to do that myself. If you can take your car anywhere else for service, and I mean anywhere, do it!

Worst Customer Service I've Ever Experienced! Dropped my F350 off for oil change and tire…read morerotation. They were kind enough to provide shuttle service into Key West (5 minute travel) since they do not have a waiting room. They stated it would take 3 hours MAX and they would call with an updated time estimate and cost estimate. After 4 hours I texted them. No response. They finally responded and said it was done after 5 hours and they would send an Uber to pick me up. Then no response. I had to get my own Uber. When I showed up the bill was $250 more than any dealer ever charged for the service. I did not make a scene but left unhappy. The manger called me minutes after leaving and asked what he could do to correct the situation. Since I did inquire about new shocks for towing an RV- he stated he would take care of me and call me Monday with a quote. I have never heard from him again. Although they are 40 minutes from where I live in the Keys... I will drive all the way to Miami. Miami was very professional, courteous and most importantly- GREAT communication. Never again Key West Ford. Never again.

Worst customer service I have ever experienced at a business. Called service and was on hold for 15…read moremin. then decided to leave my # for a call back - 3 hours later no call back. Called new car and got the answering machine again for a call back. Finally called the operator and got an answering service in Miami. I explained my problem and he said to just have the car towed to the Key West location and he would send an email explaining my problem so they would know all about it when it got there. Not 2 minutes later as I was arranging the tow Key West Ford called because they got the email and told me do not tow the car here we no longer work on cars older than 2010. Was told by a friend that a conglomerate now owns almost all the dealerships in Key West and service is the last thing they care about. Go ahead and call - nobody will answer and if they do they just want to sell you a car.