I own a sign shop in Raleigh and these guys were recommended to me to contact to do some…read moresubcontract work for me. I gave them my customers address so I could get a quote from them and instead of giving me a quote, they spoke with the customer and did the whole job. Extremely unprofessional. Do NOT contact these guys.

From the owner: We do it all from start to finish. From design and fabrication, to permits and installation,…read moreeverything is made in-house at our Dunn, NC workshop. Proudly serving Raleigh, Durham, Fayetteville and all of North Carolina.

Alex and John performed the work today. This is the first time I use Major Panes and I am very…read moresatisfied with their service. Both of the young men's work is thorough and efficient. They are very careful with furniture around the windows. They worked well as a team and got the job done as they described at the beginning. They even pointed out some windows that I need to pay attention - recommended either replace or repair. I accepted their professional opinion and will look into it soon. I recommend highly to anyone who is looking for a window washing service.

I've used Major Panes and been happy with their housewashing in the past, so that is who I called…read morewhen I needed the house done again. This time I added the gutters, driveway and sidewalks too. The crew was scheduled to arrive from 8am to 9am, but called to say they were running a little late and needed to return to the office because they were missing a bolt for the truck. Whether there was a problem with the equipment or they overslept, I'm not sure. But they arrived after 9:30. It is incredibly unprofessional for a service crew to be 90 minutes late, and receiving a courtesy call does not excuse or fix that kind of delay. Then, before they even got started, the doorbell was ringing again by the other guy, and he needed to use the bathroom. I was surprised they hadn't stopped before they came, and it put me in an awkward situation, as you can't really say no. Let's just say he was in there for a very long time. They didn't get started until closer to 10am. They used the spigot in the garage to fill the tank, which even sprayed water out of the tank. So I assume a lot of water was wasted. I will see how much water they used when the water bill arrives. I certainly did not expect to suffer property damage by an untrained crew. I'm not sure whether I was sent a new, inexperienced crew, but they used some questionable techniques. I thought the gutters would be hand-cleaned, not sprayed from the ground, as that angle is not good for the gutters or the roof. They needed to spray downward. The ladder might have moved three times. To make matters worse, despite their company website promising that their house wash removes 'spider webs, dirt, and grime all the way up to the soffits and fascia,' They left hornet nests, spider webs, and heavy stains completely untouched across my front porch ceiling and soffits. At one point, I noticed water dripping from my back door handle. Then there was a small puddle at the bottom of the door. I did contact Major Panes about this immediately, and the office manager had the lead technician come check it out. He came into the house, stood there and saw some water still dripping from my door handle housing. Despite seeing this firsthand in my home, management tried to claim it was due to bad door seals, but that is a scientific impossibility. The water did not leak around the frame seals; it blasted directly out of the hollow mechanical door handle and keyhole chassis itself! Keyholes and internal handle latch mechanisms are moving parts and lack rubber weather seals. The ONLY physical way water can force its way deep into a horizontal handle bore and flood the internal locking tumblers is if an untrained worker stands inches away and blasts a high-velocity jet straight UPWARD, directly into the hardware housing. The spray forced water deep into the hollow door bore and internal chassis. The entire lock mechanism needs to be taken apart, completely dried, and properly treated to prevent hidden rust and eventual failure. When I reached out to management privately to give them a fair opportunity to make things right, the office manager completely deflected and dismissed my concerns. Her stories even shifted to a defensive narrative: yesterday, she defended the bathroom intrusion by writing that technicians are at jobs for hours, but today she suddenly changed it to the first 10 minutes. She completely misses the point that putting a solo homeowner on the spot immediately upon arrival leaves you with zero comfortable choice but to say yes. She then tried to hide behind their contract terms to blame my 2010 door seals for their technical spray errors. I was also shocked that they left the public sidewalk and road covered in dirt and mud without clearing the runoff, yet they had plenty of time to put promotional advertisements on my neighbors' doors before sprinting away. Instead of taking accountability for an incredibly sloppy, untrained crew, the office completely deflected the blame onto me. They clearly do not value returning customers.

They took over 4 months to delivery my roller shades and shutters. the shutters were composite and…read morenot wood like we were told and specifically requested. I could live with all that. The shades however... The roller shades are a terrible quality and are difficult to roll up without damaging them. They don't stay in any track, so when you roll them up you have to move very very slowly and watch the top and shift to the right and left to keep it centered. If you are off just a little bit, it damages the edges of the shades as they get caught on the sides. We've already had to replace our shades once due to damage on the edges from opening them. we have to tell our guests to never open them because if you are not super careful, it's extremely easy to damage. Its embarrassing. Very poor quality, would not recommend. I bought similar shades from blinds.com and they work perfectly. You can open and close them fast or slow and they are never damaged. oh, and they are very expensive. Save your money and time. Don't go with 3-day blinds.

I was completing a major remodel of the main floors of my home in September, 2024. 3 Day Blinds…read moreinstalled blinds throughout the home, including the basement apartment - which was yet to be remodeled. Basement remodel started July 2025. At some point one blind had become detached on one side, so we removed the entire blind by unscrewing the side that was still attached to the interior window. Since I needed to remove the other blinds in the basement for painting, I contacted customer service for a refresher on how to remove the blinds without detaching the hardware from the wall. The call taker (identifying herself as new) indicated that an installer would have to come remove the blinds - which I would then be charged for. I then told the woman about the one blind that had become detached which had caused some minor damage to that side of the blind. Since it was under warranty, I asked for them to address the matter. The woman filed a case report and stated that I would need to wait for a response. I later received an email stating that the warranty was now voided because I had removed the blind myself. I guess I should have just left the one side hanging - which likely would have caused even more damaged while waiting for a response. They offer warranties then find BS "clever" ways to not honor them. Don't waste your hard earned money on a company that won't care about you months later. The "warranty" is just wording they use to get your business. Find another company to work in your safe and precious home! 3 Day Blinds is only concerned about profit margins and not the least about customers. UPDATE: The company posted an AI response on my review asking for information they already have. They truly just don't care about doing the right thing. Why not just remain silent? SMH...

Repeated instances of not showing up, even after assistance from the owner. Still waiting for…read morecorrect door to be installed. I sure wish I had my old door back, but they ruined it taking it out. New door made incorrectly.

No issue with windows or installing crew. The issue is the salesman stated that the Sunrise…read morewindows had a .22 U# which is much better than the U# .28 offered by others. Then without our knowledge the salesman demonstrated and quoted a Sunrise Window with a U# .28. (Sunrise does offer a special package with a U# of .22). My issue is I thought the quote was for windows with a .22 U #. You can buy windows with the same LE 366 glass for less than half the price. In my opinion the warranty is not worth the extra cost.

They bid on the job, set a time for a team to be sent out to do the work, then never showed up and…read morehave not responded to any inquiries about why they didn't show or what happened. Very unprofessional.

From the owner: The perfect season for roof and gutter cleaning, Christmas lights installation and more! Call or…read moreMessage us today to make your property new again. Trusted and hired by and for professionals.