Great resort! Lift tickets are too expensive and everyone is very friendly and helpful, especially with helping to find your skis after you've just wiped out! read more

Thanks so much to the staff at the resort. We had a blast at the Blue Ribbon Bacon Festival, but left behind a much loved 9 year Olds stuffed animal. Kelly in property management worked for 3 days until he popped up in a DIFFERENT room after a checkout. I'd love to know the story behind this one...but they went above and beyond. He's even getting a bicycle ride today back to the main office where we can pick him up. You can have the best facility in the world, but if you don't have people behind it that care about others it's all for naught. Thanks everyone. Russ D. read more

Keystone Resort - Patch, the wandering pony - Ski Resorts Near Me - Keystone, Colorado

Above and beyond--Thank you guys! My husband and I just spent our honeymoon at Keystone. While we were initially given a lake-facing condo at Lakeside village, we quickly discovered that there were some accessibility/convenience issues for my husband (who is in a wheelchair). At first, we just resigned ourselves to having a less than stellar time, but my husband insisted we speak up, and I'm SO glad we did. Their staff was wonderfully supportive and understanding. Even though we were a bit frustrated, they listened and figured out a way to solve all of our issues. They not only moved us to a village (River Run) that was more accessible, but also gave us a room upgrade and even personally drove us to the summit while they performed some routine maintenance on their gondolas. They were genuinely interested in ensuring that we were having an excellent time on our honeymoon and regularly checked in. Their staff was also extremely friendly and personable. We will definitely be looking to stay here again for another vacation! read more

Very clean and beautiful, staff is friendly and accommodating. Beautiful views, very outdoorsy. Not the best place for a romantic get away or adult fun. Came to celebrate our anniversary, everywhere you go be prepared for kids and toddlers. Swimming pool and hot tub covered in toddlers and moms. Don't think we'll be back not even with our own kids. read more

This is my first year having an epic pass and I couldn't be happier. Last year I moved to Colorado but only was able to ski a handful of times. Keystone is my one of my favorite places to ski. There are great opportunities for free parking when you get there early compared to other ski resorts where you have to pay $10 an hour. Parking is also very close to the mountain as well. I love going to the 'outback' and hiking up the back bowls. It is usually less crowded back there. I also enjoy how long the runs are! read more

There were several "Wow, I didn't expect such wonderful service" moments. From the moment you check in, until the time you leave, people are sincere, nice, and good people. My laptop crashed and the front desk called for someone to pick up my computer at the lodge, had it repaired within 24 hours, and then dropped off at the Conference Center, where I was attending a conference. I didn't have a vehicle, so she did all of the legwork on my behalf. The scenery is beautiful. The walks were so calming and you are able to completely rejuvenate. I wish I had time to stay a little longer. read more

Keystone is the worst managed, worst staffed, worst maintained major resort in North America. If you are not a snow boarder who wants to ride with an ipod blaring and run over children and others on skis -- STAY AWAY. Our group of six adults and four children were at Keystone for 6 days. We had 4 major knock-downs by snowboarders (including two of our grade school girls). Keystone staff are rarely around, and just don't care. Trails are very poorly maintained and lifts are staffed by punks who pay no attention. The lines are unbelievable. You take your life in your hands skiing at Keystone. read more

Why do you have to squeeze every dollar that I have from my hands? Your half day pass is 9 dollars less than a full day. And the "discount" that people are Supposed to get when they come with a friend who has a Pass is a Scam lie. Why can't you get a discounted half day? I'm going to brekenridge or vail Next time. I'm pretty annoyed you guys claim discounted tickets and my friends and I never seem to get them even though we have passes... read more

My husband and I went to keystone for our honeymoon! It was the best trip we have been on! We stayed at the springs which was right next to the ski lift and so close to the town center! I loved that we don't really have to go any where because everything you want is right there! read more

I stayed at the red hawk lodge. Housekeeping never replaced our towels, and stole one white pillow each day. There's a piece of paper on the fridge with instructions on cleaning and using the dishwasher when you're about to check out. I believe that's housekeepings job. The roof was leaking, and just overall lack of care by hotel staff. Id suggest staying elsewhere. read more

My husband and I recently got married at Keystone Resort up at Timber Ridge. As cliche as it may sound... They made my dreams come true! Everyone on the staff, Angie the catering manager, Jason and Brian, the building managers for Timber Ridge, Paul, the EMT on staff, Chef Ned, and so many others really made the entire process of planning the wedding easy and stress free. This location gave Jacob and I the mountain wedding we were dreaming of. We cannot thank Keystone enough for their attention not only to us and our needs, but to our guests too that still rave about the event! Absolutely perfect and I highly recommend any couple out there to look into Keystone! You'll be so happy you did! read more

The skiing is great and the village has some fun bars. My issue is with customer service, specifically lessons. My wife and her friend took the adult beginner class on 3/29/18. There were six individuals in the lesson. By then end, only two remained, leaving because of the instructor's constant swearing, impatience, and "I drew the last straw for the beginners lesson" attitude. Waste of $160. read more

Reserved a dog friendly condo, at check in the person at the registration nonchalantly told me no dog friendly units were available. We were with 4 adults and had booked a condo. The only thing they could do was provide a 2 double bed hotel room (for 4 adults and a dog). Given no other option, she recommended we drive back home to Denver. They had closed I70 Eastbound moments before. We had booked a condo for 2 days and bought food/booze etc. It took us 6.5 hours to get home because the incompetence of this resort. As a frequent visitor to Summit county and our mountains, I can easily say this is the most unprofessional management company and one that shows no empathy for its clients. I will never again book anything with these people simply because I have no idea what I am reserving. If I could give zero stars I would. read more

I was so pleasantly surprised. Coming down the hall to the room, I remember my hubby saying, "oh, this is just another hotel room". Walked in the room (suite really) and was blown away. Huge space. Giant living room, dining room, full kitchen, bedroom and 2 way bathroom. Two flat screen tv's. Real fireplace with tons of wood . Clean, cozy spot for sure. I am so relaxed here. Can't wait to come back. Better than the resort spot we stayed at in Beaver Creek. I am a hotel snob, and this passes that test. read more

Keystone Resort is a sentimental favorite of ours, considering I met my lovely wife there in 1985 when she was on spring break. It was owned by Ralston Purina, it was still relatively small and affordable for most. Now with Vail Resorts in the mix, I'm afraid to say that's not the case anymore. For ANYONE that's learning to ski, or still searching for green runs, do yourself a favor and avoid Schoolmarm at all costs. That's where most will direct beginners and there are plenty of better choices. Schoolmarm is far too busy at peak times which creates a huge safety concern, my wife and son were both taken out there in the past. The issue that's even more crucial to me, is that there are 3 or 4 very distinct large areas that are way too flat. Anyone less than a strong intermediate skier will most certainly be forced to stop long before the flat area ends. This is because you have to be a strong skier to be able to keep enough speed (prob 20-25 mph) in spots where there can be a great deal of congestion. Congestion from people getting stuck in the flats - duh. Anyone that's been on that type of flat terrain, AT ALTITUDE, knows it takes a huge physical toll to push with your poles more than just a few feet, much less 100ft or so which is certainly possible on this run. You'd be better off to take off your skis and walk but most beginners aren't that comfortable with their bindings. The key for a beginner, esp that's not used to altitude, is to work hard to avoid wasting any energy. Just getting up from falling a few times can zap you for the day. Other than that tip, I'd say that if you know it's a busy day, try to stay up top and take a mid-mountain lift like Montezuma during peak times. The gondola is great when it's very cold or windy, but again that takes a good bit of extra energy taking your skis off and on - and then walking around the Disneyworld like lines. Another reason you're better off staying up top once you get there. To simply get to Schoolmarm from the gondola isn't easy either and will take some effort so you're better off going east to some other greens. Keystone is a fine hill, just be ready to spend some time and money. Personally, we've found a place that we can ski in PREMO conditions during an off-peak time of year with hardly anyone around, for $35 per day lift tickets. We don't want that to get out so can't be more specific unfortunately., it's too good to divulge. The crazy thing is that we can park within 100 yards of the lift and can literally ski more in 3 hours than we could all day at Keystone with very few around us on the slopes and never a lift line. So it could be awhile before we're back to ski but we still love the mountain. read more

Keystone Resort ( Inn and Lodge) was amazing yet again! We have stayed there 3 times and each time we experience the best customer service and have such a great time. Such a happy place. read more

Awesome resort!! Had a great time hitting all the slopes, even if you try i don't think you would have time to go down each trail in a whole day's work. Ideal for people staying in Denver that don't want to drive out to aspen or Breckenridge! read more

Just got back from spending Thanksgiving week at the Keystone Resort with family and friends and had a wonderful time. Great location, beautiful scenery and easy access to the slopes and village. We stayed at the Springs at River Run which had a great (but small) pool area and 2 Jacuzzis. The steam room was wonderful after a day on the mountain, but the pool table in the lobby was constantly in use by kids in the evening. The condo was dated but comfortable with everything we needed to cook our Thanksgiving dinner, but unfortunately no ceiling fans to circulate the stagnant hot air for this Florida girl. The gas fireplace was wonderful, the beds comfortable, and there was a pullout couch and two floor futons and linens for extra guests. The unit was extremely warm and we kept having to open the door to the balcony to get some fresh air circulating. The elevators were also a problem as one was completely down and the other extremely slow which was an issue as the corridors were overheated and people had all their skiing and boarding gear on and were literally sweating waiting 10 minutes or more for an elevator and the stairs were all the way on the other side of the building. The village was very nice and beautifully lit up at night, but the nightlife was pretty nonexistent as there was no live music or places to dance to a DJ that we found. Plenty of restaurants available, but since it was still early in the season, they are still hiring and service is sketchy. Pretty much the same fare offered at most of them, burgers and fries were great and plentiful, but the green chili - which apparently is a Colorado dish as they serve it everywhere - is very spicy and would be good to know before you try it. The cookie shop is WONDERFUL and stick to the sweet side of the menu at the creperie. It is definitely a family friendly resort, as there were tons of little ones everywhere. If you are young and single and looking to party, I would head to Breck instead. Lift passes were pricey, and changed daily so keep an eye on when you are planning to go. Passes are available and if you are planning on hitting the slopes for more than three days, they are the way to go. It was very crowded in the mornings and they only had 4 runs open most of the week along with the black diamond run. Only snowed 1 day when we were there and temps were high. read more

This is the ONLY resort in the area I could find with night skiing. I never hit it during the day, but for what we ran at night it was pretty solid. Good little mountain that may not be on everyones radar. read more

I ve been there 3 times. Pick 8 is really busy with a lot of people but pick 9 and 7 are good

It's just wonderful to walk through such a beautiful resort that is clean and well maintained like Keystone and the staff is on top of service . Winter Park resort should send there whole management staff to Vail resorts to see what the top company in the country dose to train there staff so well . Hay Keystone resort keep doing what your doing you have class. read more

These people (Vail Resorts?) won't call you back if you have a question on your bill. You'll spend eternity in voicemail hell or so it seems. read more

We have skied Keystone for almost 30 years. As time has gone on, we have seen a gradual decline in caring about the customer. It seems that all they care about now is getting your money. They have even stopped this year with the free granola bars! My current gripe is with the office that issues the Epic 4 day passes. In the past, we were given a credit for an unused day against the new pass. This year, we had the same situation, where all days were not used, and we were told that we would get a credit $89 against 2016 pass, as we have received in the past. On our last day, we went to renew our passes for next year, paying in full. As the desk clerk was processing the transaction, with the credit, a young girl, who said she was the manager, came out , stopped the transaction, and told us that we should not get a credit. After much back and forth, we were relatively sure that the young lady was in over her head, as she kept switching what the "rules" said. I asked her 3 times if we could see what was actually written down as "the policy", as we had received this credit in the past, and were told that very week we would receive the credit once again. She would not show us the policy. She then disclaimed any responsibility, told us we would have to "take it up with corporate". We ended up purchasing the passes without the credit, and left with a bad taste in our mouth. We WILL take it up with "Corporate". But, in our minds, it was just another example of typical Keystone... just wanting your money and the heck with you. In contrast, it took all of 5 minutes to renew our passes at Copper, a 4 day pass, with a 5th day free because we renewed early. Personally, I don't care if I ever ski Keystone again, but many in our group still like the mountain. Me... I prefer Copper, where they still care about customer satisfaction. read more

Great mountain but the guys scanning lift tickets and operating the gondolas are douche bags. I was out enjoying a day on the runs and some gondola jockey got pissy with me because I was blocking some small child from entering the lift. These idiots are underpaid and take themselves way too seriously. read more

My wife and I had dinner at the Keystone Resort Saturday night. We arrived early and sat in the bar as the sun was setting. The wait staff was very hospitable, friendly, etc. We had the cheese tray with our drinks and it was a great way to ease into the evening. When it came time to move to the dining room, the waiter picked up our drinks and brought them to the table. I was impressed that they were proactive and didn't make us cash out in the bar, everything was included when we paid the final bill. I like that because it showed us that they cared more about us as guests vs the way they would settle up with the bar and wait staff. For dinner, my wife had the filet and I had the strip...both cooked perfectly. When it came time for dessert, we had to go with the Soufflé, and it was everything people told us it would be. We moved to the room with the fireplace and eased into dessert. The food was good, but it was the relaxing experience that we loved and would go back for. Well done! read more

Ski Rental staff at the River Run village is outstanding!! 4 days into it they got to know our names. Huge Kudos and a shout out to Josh, Brooke, Nikki, Tanner, Tyler, Charlie and everyone else who helped us and our kids. Happy Holidays!!! Gray team you guys! read more

It's been approximately eight years since I've been here and immediately you notice some drastic changes. The price for a lift ticket is pretty steep..."Back in my days" lift tickets were only a measly $60 now it has sky rocketed to $109! If you can get a buddy pass with a friend or family member who has a season pass I would highly recommend you do to save about $20 or so. They give you a card where you can just keep in your pocket or wallet and I guess it has a radio frequency which allows speedy check ins for the lifts thus quicker lines. But wait...there's more! They have gondolas now! It's quite amazing for me because I used to be that guy who lose balance and fall off just as the lift finished dropping you off. It's a lot faster and more convenient needless to say cramming up to seven or so people inside the gondola. The slopes are nice went during Christmas so it wasn't so congested with fellow snowboarders and skiers. No complaints here other than obtaining some self inflicted scrapes and bruises from being such a novice boarder. There's also a variety of restaurants to choose from. read more

If you are actually an advanced/expert skier Keystone is not the place for you. There may be a decent park but the terrain is flatter than skiing in the midwest. There are safety patrol officers everywhere. If you go by them even the slightest bit fast or get the slightest amount of air they will flag you down and threaten to pull your pass, even if you are and appear to be completely in control. If you actually like to ski hard, have fun, and hit natural features, there's no way you're going to have a good day at Keystone, go to Arapahoe Basin. Even if parking is full, you can park at Keystone and there's a shuttle to Arapahoe Basin. If the flat terrain wasn't bad enough, I got harassed by one of the information employees standing in front of the trail map at the top of the River Run Gondola. Apparently since I was skiing on powder skis and I was dressed "too cool" it meant that I was not welcome here and I felt that I needed to be verbally harassed, simply for standing by the trail map waiting to meet up with my girlfriend. The lack of respect from the employees was appalling. I have been here several times and I have had these same issues every single time I've gone. I will not be returning to any Vail Resorts mountain and will be taking my business elsewhere. read more

Love keystone im new to snowboarding and this is the best mountain to learn on and its extremely fun

We had a blast downhill biking here. The runs are very technical the blue run here is like most mountains black run. This was an awesome day, very highly recommended. read more

I was EXTREMELY displeased yesterday at keystone resort while trying to park. It was a crazy busy day and I understand that parking can be quite a hassle. The parking attendant at the Peru lot was beyond the rudest person I've ever seen work for a vail resort. Instead of allowing me to wait on the side of the road for a parking spot to open, he came directly up to my window yelling at me to move for holding up traffic, as cars were seamlessly passing by me. Then, as 3 cars did leave the Peru parking lot I resumed to enter only to get yelled at by this same man claiming these spots were reserved. "Reserved for whom?" I asked and with a harsh response he said, "Not you." Then proceeded to yell at me to "LEAVE!" This is beyond the worst experience I've had at a vail resort, and my hope with this review my bad experience will not happen to me or anyone else again. read more

First time skiing in Colorado and we had a wonderful time at Keystone! The resort was very accommodating, loved the underground heated parking garages as well. We will definitely come again. read more

1 star kids ski school. I have never used Yelp before but understand it is important in my business and hope I find the same rep management people at Keystone to attempt t correct this situation. We have always enjoyed our time at Keystone and had good experiences until now. We enrolled my two granddaughters in their second class, their first class being Sunday November 23, 2014, horrible ski conditions, but both granddaughters had a great time and we felt learned something. We took Monday off due to weather and put them in class today with Anton. We were looking forward to being able to see more progress. During our lunch stop we happened to see our granddaughter in tears. We asked Anton what was going on, he said she started crying before lunch and continued throughout saying she could not breathe, she does have asthma so this was a concern, no call, we jsut happen to see her. Luckily, and I tend to think Anton realized this, she was tired, cold and probably a bit bored. We talked with her during lunch and gave her more food, she was willing to go back to ski school if we would watch her go down one hill. We agreed, we finished our lunch, got her back with her group, waited then went outside to the ski school, we waited 45 minutes, the group finally came outside, then after about 5 minutes they went back inside to go to the bathroom, not sure after a 1 1/2 hr lunch break why they were not asked who had to go before getting dressed and going outside. IN any case, they finally made it back out after a 30 minute bathroom break, to get in line...we watched the instructor line them up put down skis ask them to put them on...another 30 minutes go by..we thought after their first class most people could at least put their skis on...evidently not..it took them another 1 hr and 20 minutes before they finally all got their skis on by this time both granddaughters who had wanted us to watch the were freezing cold from standing there doing nothing but watching others put on skis, falling down, they were embarrassed and told us to go on, by then we had to make a couple of trips inside to warm up...cannot imagine how cold the kids were after this amount of time. To say we were disappointed is an understatement, we attempted to discuss with personnel on mountain and were told that is what you get with the young ski school classes. However, the person that gave us this advice was admittedly very new to his position. My advice is be very careful in selection of a ski school class, number of kids in the class, seasoning of the instructor. You pay Class A++ prices for this service you deserve the type service you pay for. I suggest you go someplace else. read more

The food court in the Summit House (at the top of the Gondola) no longer supplies cups for water at the water fountain. You may want to bring your own collapsible cup if you want to drink water with lunch (a pretty good idea) after skiing at high altitude. This may be an effort to encourage you to buy bottled water or another beverage with your $15.75 (full cost with taxes) food court cheeseburger and fries, may be motivated by cost-cutting, or may be to reduce paper waste although many ski areas use washable plastic glasses. . read more

Keystone is The Best, because you can Night Ski! How many places do you know of that you can Night Ski! The Terrain is Huge and Fat with some Great Powder! You gotta Love it! read more

Went there for a wedding and stayed at the Riverrun. The condo was nice, but the parking structure was horrible. So tight and small and very hard to park your car in a spot. Most the time there weren't even any spots available. Also, beware of booking a car rental through them. I was offered a discount at the time of our reservation if we booked a car with Hertz through them. I was very specific about the size and type of car we needed at the time of booking. I was told it was all taken care of. Unfortunately, when we arrived to pick up the car, they said we would have to pay an additional $400.00 to get the car we originally asked for. We were stuck and had no choice, but to pay it. Now we are in a big battle with Keystone trying to recoup our money! We should have just used my husband's work discount for our car rental. We would have saved ourselves a huge headache and so much money!! Beware!!!! read more

We love this place better than any in the Summit County area. We know every run here, and if you know what you're doing, you can really link together a thigh-buckling very long bluish-black run from the Summit House all the way to the bottom of the Gondola. The reason we like it better than Vail is that there are a lot of flats at Vail, and you'd better be carrying good speed to get through them (especially if you ride). We leave lunches in the resturants as many people do, and nobody messes with them. My sons and I ride, wife is an expert skier, something for everyone. A good bombing down Go Devil (very black downhill course) will turn your hair gray. The Windows on the back side are dark black/extreme, and you'd better like trees. They put an extra stop for the gondola a few years ago. This helps beginners/low intermediates if they'd like to download, or just go back up. The last 25% of the run to the Gondola is really a black run for most, and icy and dicey late in the day. I think there were many beginner/intemediate wipeouts before they put in the gondola stop. Back side can be a lot of fun. Some good, massive bump runs on the back. Only downside is one slow lift from the Outback that is the only way back, but well worth it. read more

Keystone has done a great job of continuing to get better and better. I have been coming here since 1987 on a fairly regular basis. Staying in River Run is great, but this trip I took time to explore the entire area and they have a great transit system that can get you to and from the lifts from anywhere. The buses run on a regular schedule, about every 20 minutes. The people everywhere in the resort and friendly and well trained. Keystone does have the ubiquitous automated phone system that can put you into a circular vortex from which there is no escape, but I think that is more the fault of people who create the phone systems because they are all the same. Lifts run flawlessly, warming areas are clean, well appointed and well run. I have not used the ski school or instruction recently but you can see kids taking lessons up around summit house and there are lots of smiles. Some of the newer terrain, Bergman, Erikson etc are great additions. Keystone lacks the hairy, scary steeps that you can find in places like Jackson, Vail, Snowbird etc, but aside from that it has everything for everyone. read more

Made a reservation for snowmobiling through keystone for a party of 11 people, but one didn't show. The morning I got there to pay I want to split the bill into 2. I told the cashier that I wanted to pay for 6 people and we all were sharing a snowmobile . That meant 3drivers and 3 passengers however they overcharged me an extra $150 and said it was for gratuity. The other half of the bill was for 4 people and also got charged an extra $192 for gratuity. That actually was my second time visiting keystone and didn't get charged the first time for gratuity do I'll should've known something was shady. The driver of white mountain that does the snowmobiling came pick us up from keystone and took my group to do the tour. Once we finished the tour our guide told us that he works off gratuity. We immediately said we paid almost $400in gratuity to keystone and asked do they receive any of it. They told us they never heard of such thing and then called keystone about it. After explaining our matter to Chelsea at keystone over and over again she gave us our money back. I was very insulted especially by Nathan he told my party we were pissing him off because we wanted our what they called gratuity back. Gratuity was never explained when I made reservations nor in the email confirmation. Beware of keystone gratuity fraud. read more

Very deceitful practices regarding ticket prices, both online and on the phone. They do not disclose the price of the window ticket (not even at their actual window!), all the posted prices are supposed to be discounted tickets but since nobody on the phone knows nor is it written online what the actual price of a window ticket is, you have to blindly trust that you are getting up to 25% discount from the window price. I bought a 4 day ticket online thinking I was getting a 25% discount (that's what the computer was telling me and I doubled checked by calling a rep who confirmed). When I got to the window to retrieve my tickets, the posted prices were the same! When I complained about it, they pointed out that those posted prices at the window are the discounted peak prices (indeed in a small corner it says "save with peaks). I have never seen such deceitful practices in any other ski resort. read more