I came through this particular drive-thru on my lunch break with a co-worker and we were completely taken aback by how rude and abrupt the young lady taking our order was. There was no long line or even another car behind us and she continually rushed us through while we were attempting to ask specific questions about the menu. She made statements such as "I already asked you what you wanted to drink" and "Is that it?" I had to pause several times as I couldn't believe my ears. I decided to drive up to the window and ask for her name. She advised us that it was Nikkita and if we could drive around to the front. No please or any type of pleasantry. We proceeded to wait in the front as she came out, walked up to my car, and almost dropped our food turning to walk away while mumbling something under her breath. I hope that someone has a conversation with this employee as my co-worker and I will not be coming back to this particular establishment. We work hard and on our lunch breaks are not looking to be treated with such disdain. To top all that off, the food was nasty and tasted old. read more

I have continuously had problems with THIS and other KFC's. the last time being shorted a piece. My partner called and asked what to get on the way home, and since the KFC finally got an order right, I said let's try again. NEVER AGAIN !!! They have a "chicken and corn special" that used to be upgradable for an extra $1.00 PER PC. That's not free, folks, it's $1.00 PER PIECE, more than the special price per piece. The man said they don't do it anymore (as in, they turn down an opportunity to make more money) , even though they did it the week before. This place is sub par in quality and service (shorting pieces? Don't they teach them to count?) now they are just ridiculous. Boycott this dump! There are THREE great chicken places, right across the bridge " Popeye's" always reliable. "Boston Market" always fresh and special. "El Pollo Loco" always fresh, and the best macaroni and cheese anywhere. KFC, Kentucky Frickin' Carp, just sucks. read more

Alameda Kentucky Fried Chicken in one word sucks dried Chicken dry pot pie overcooked terrible tasting worst Kentucky Fried Chicken I have ever been to in my life don't go there unless you want to have diarrhea $50 worth of food the only thing edible was the macaroni and cheese and then shorted me the coleslaw service sucks food sucks don't go there read more

Super attitude at the drive thru! Made us drive around twice for one simple thing! Unlike others, I dig the new paint job, but they really need to send employees through a customer service course. Food is what you'd expect. I don't know if there are "better or worse" stores out there as they're all designed to be the same. But cmon guys. Don't be such hard asses. read more

Came in with a friend, and after ordering.. I noticed that their service has greatly improved since they have hired new employees. Waiting for order is about 5 mins at most, not too bad for a fast food place. read more

One of the best places to become fat man;) But in pleasing atmosphere, with good and quick service. Very solid fast food.

Second time around the same mistakes mention in my previous post happened again on the weekend. I guess lightening does strike in the same place twice read more

Definitely the better of the two KFCs in Alameda, I've always received fast service at this location and well put together combos and bowls. The fact that the drive thru window is on the passenger side of the car can be a little awkward at times, but it's also good for when there's a lot of food... the staff are friendly and willing to set the food right onto your floorboard or seat without your having to awkwardly moving food across the steering wheel and your lap. read more

2 times I went around 8ish and they ran out of chicken.. HMmm... So yesterday I made my own chicken(take that KFC) but wanted some mash potatoes and corn to complete my meal.. 8:30pm... they should have mash potatoes right? Wrong.. Sorry we're out! 3 times I went to KFC and left with nothing... I asked why don't they ever have food and their response?? WE HAVE COLE SLAW! Wow!!!!!!!!!!!!!!!! read more

The reason why I rated them 1 star is because there is no 0. I went there to purchase 10 wings and found one that is completely raw! The outside was fried but the inside was completely raw! read more

Drive thru menu sign says for 1.99 you can upgrade your meal and get an extra side. Tried to add to my meal and they told me that you get a bigger side and bigger drink only. Manager says they know what the sign says. Maybe they do...but they OBVIOUSLY dont understand what the actual words mean put together in a sentence. KFC, why wouldnt I just use the 1.99 and order the extra side? FIX YOUR SIGN and LEARN SYNTAX. read more

The old building was much better, at least there is more tables for dine in, and the parking lot is so small. The food is always good and bad, sometimes is fresh and often is like 4 hours old. When they were building the new location, I thought it would be nicer and bigger but after it was completed, is just a waste of money to remodel into something worse. LOOK, I travel to Hong Kong a lot, and their food is more fresh and of course not the same menu but hey at least I get a/c during hot days, don't have to smell oily when i come out of there and more friendly staff. PLUS, only ONE KFC in Alameda now, ONE! I mean if someone was really craving for KFC, then they would drive all the way over from Bay Farm or ALameda Point to get some. read more

If i could give zero stars I would. Be really careful with your order, check your receipt, this location cheats people.

KFC is pretty much KFC anywhere you go. The only diffrence is the employees. The employees here are nice and friendly and gives you all the time you want to place your order. I do like how they ask for your name and call you by name when your order is ready. The big negative about this place is that the entrance into the parking lot, there is a sign that says do not enter! Parking on the street sucked too as the area was PACKED but the food was good, and came out quick. read more

Swear everyone that went to drive thru is sitting here with me hahaha! Even the 2ppl before me were here when i pulled up!they betr not forget anything i for real read more

Much improved! Not like we go to KFC a lot, but tried this location again and it was much better

I go here just because it's walking distance from my home. The food is ok, but I think they need to improve their service level. They are slow. This is a fast food store not a slow food store. One good thing about this store is the parking. Even though I go there without my car, I could find parking place every time I go there with my car. read more

Worst food ever. I just bought some chicken here!!! It was very grease and it taste lake it was there all day long. Mac & chs was very dry like crispy. Never going again ever to KFC!!! read more

Hey so far so good for me at least! Anyone know their hours I've only been there at lunch but I'd like to go there for din. read more

The chicken was not well cook. there was plenty of red meat in side. check first before you take a bite specially the big pieces of hot wings. read more

Grilled is the bestest! Everyone here is super friendly and nice! More !!! for them just being awesome!!!!!!!!!!!!!!!!

It is absolutely unbelievable that when you go to a fast food restaurant and have to pay 10 cent for a bag. The additional caveat is that now you don't even get the silverware. I really hope that this will keep the business financially stable and profitable. I'm really considering refusing to spend another dime in the restaurant. read more

Worst KFC ever. I ordered a kid meal for my son and a #9 on their menu for myself. When I opened the #9 box, I thought that was the kid meal. I have never seen such small portions at KFC. The chicken was super thin, super small....and over-cooked. They gave me 9 fries (more like potato wedges). I asked them if they made a mistake and the employee, who was taking her dinner (and by the way had a lot of food on her tray) answered me "no, that's #9, no mistake". At least now I know where my $12 went to... I will never go to that place ever again. Too bad I cannot rate it 0. KFC of Alameda...You SUCK !!! read more

This place horrible ever in d entire fast food chain.I can rate this negative 10.They served spoiled corns last time wen I bought coz d staff emaline did that purposely coz I told her she need a training coz she don't know her job.Then on d nxt day I went to complain but her colleague told me that d spoiled corns still ok but I ask her y not she eat so that she knows that it's already spoiled.people might get food poisoned bec of that.Be careful next time & im already ban to buy chicken in kfc.i already tweet & inform all my frens not to buy there.they agree that horrible staff & spoiled foods.i used social media to give them warning & beware of this kfc encinal.Attention:health department pay attention to this establishment... read more

20 minutes before closing time, and can't offer me anything but chicken breasts. And trying to make a some kinda deal

I can't really expect much from KFC, in my book they are 3rd in line in the fast food chicken race, and everything about this specific location shows exactly why that is. I came into this restaurant after peak hours when only one or two customers were dining and had to wait at least 3-5 minutes for someone to make their way to the register, so that I could place a simple order of 10 chicken wings and a large Diet Coke. I ordered my food, but as soon as it arrived I noticed that I was not given chicken wings, but instead was given colonel's strips and a medium regular Coke. I proceeded to attempt to correct the employee's mistake, but was immediately dealt a great deal of attitude and was told that I hadn't originally ordered those items. After a few argumentative minutes, I finally gave up and asked for a manager to issue a refund, which they did, and I took my happy A** across the street to Jacks, where they don't mind giving me what I want, which just so happened to be a Bacon Ultimate Cheeseburger, Yum:) D***, i'm a fat kid, oh well, just don't go to this KFC; Boo!!! read more

This place is the absolute WORST!!!! I wish I could give zero stars. EVERY SINGLE TIME I've come to their drive thru - which is only about 2-4x/year - there is a problem. I'm done with them, never going back. This time I had to drive back through TWICE after receiving my order.... The first time because they gave me a large extra mashed potatoes instead of a small, and they forgot my drink. Instead of just fixing it quickly, I had to sit outside the service window for several minutes while they discussed it amongst themselves trying to figure out if they owed me money back (apparently they did not because they gave me a discount the first time through - whatever). I eventually got my stuff and drove off, only to discover I had no utensils for my sides. So had to drive back through for those. THEN, when I finally dig into my 2-piece combo order, I discovered they'd given me 2 drumsticks instead of a breast/drumstick combo. I decided against driving back through a 3rd time. I also had no napkins, had to special request butter for my biscuit, and they kept my receipt instead of giving it back to me, so I don't have my order # and transaction details to report the incident to KFC via website email. These people are completely, utterly inept. Never going back. read more

Was very surprised to get home, only to find they gave me burned food! Won't be going back.

7/3/2017. Dry, dry chicken breast--and one was so tiny it was smaller than the thigh. These guys are frying their breasts with the dark meat obviously--way too dry. A big no-no for frying chicken--sure they learned better Took them off my list. read more

I was very disappointed with my experience at KFC. First, there was not enough food to fill 2 buckets! They didn't even offer to have me wait for more to be cooked. I felt that because I had a coupon, they did not want to sell to me at the discounted price. --The coupon allowed up to 4 buckets at the discounted price. Second, the cashier, the Chinese girl, was extremely rude. When I asked for my coupons back, she acted like that was so difficult to do, and then ripped off the top coupon--which also ripped the next two, rendering those impossible to use. The food was very good though. read more

WTF is the deal? Every one... down to the associates are useless and clueless. The shift Supervisor Sarah doesn't know the difference between a chicken breast and her own. Jake on the line thinks he's sinbad, that mufu won't stop laughing. Whats so funny about chicken and biscuts? I just got my food and the chicken is as chewy as a overcooked steak. I forgot I was eating chicken... I will be taking this meal back tomorrow... bite marks and all!!!!!! read more

This is a above avg. KFC. The service is good and fast. The food is good. Very cheap for a bucket of chicken.

The cashier from drive thru who took our order is extremely RUDE! She don't know about customer service. Disappointing...it happened today March 29 @ 12:30pm read more

This place is horrible. They don't close until10:00,but dont have any chicken at 9:00??? Wow!!!!!!!! 3rd and LAST TRY!!!!!! Boycott this place. read more

They don't ask or provide utensils - so when your down the road w/your food - u must eat your beans & cold slaw, mashed like a cave-man !!! Pathetic :( ridiculous prices & the chicken is nothing but pure fat & loaded w/salt !!!! read more

I am just a guy who likes chicken. I have no (that is NO) connection with this industry, or with the local KFC, or whatever. But I pray that KFC never goes out of business. Their hot, juicy, fresh chicken simply cannot be matched. Add to that those biscuits (a big favorite) and a great choice of other sides, and be ready to violate your diet. read more

Everything is good EXCEPT their GRAVY again, I rated this before and this time I asked if hostess if the gravy was thick she assured me it was and yet again it was like water. Guess these employees's think gravy is like SOUP. Will not order again. Does KFC ever look at customer ratings? I have yet to receive an Email. read more

my review is base on this particular kfc i just get off on the phone of the kcf manager/co-owner christie she is straight up rude and taking with the high tone on me i was so upset and starting panicking because i saw a piece of a black lookin piece of chicken like inside the gravy container. my husband order the family meal with sides and we got the mash potatoes with gravy.. so i notice it and i got concerned because i feed my toddle with it and it's so upsetting the way she handle the situation she's straight up rude i she told me that she made the gravy today personally and it's new.. well i wasn't born yesterday and why would i take ur word for it?! the chicken is black and it's not burn it's just back so don't give me an excuse that you made it and maybe the chicken fell from the container while ur making it.. i wasn't even done talking and you said bye i hope you had a good day and hang up the phone so completely unprofessional! let me add you that your corn taste like a day or two old and it's more colder that the weather today and your chicken's oil is old too and ur telling me everything is made fresh. oh gawd smdh! i'm completely disappointed and will never going to this kfc again! read more

KFC - the old looking chicken i found inside the gravy it's not burn it's just turning black.. - Fast Food Near Me - Alameda, California

i wish i could give this a zero star, omg i bought some chicken here and i like to shred my chicken up to make tacos, and omg i almost threw up, the center was green, also their cole slaw had a weird odor a lil bit more weirder than normal, i've talked to some employees who have actually boasted, that their manager has told them to cook expired or old chicken and to prepare expired or old foods in order to get every pennies worth back for the company, im in talks to get them reported to the health and safety administration, this is not right for our children and our elderly read more