Would do 0 stars if allowed. They moved slow, were rude and could not have given less of a shit.

Ate here and got sick. In my opinion, The chicken seemed to be old and possibly refried.

First the staff has no mannerism & no customer service skills. Very ghetto. The two ladies that are managers, have no skills as manager's. The managers especially have no order, no organization, don't like to help the customers, they stay trying to avoid the customers, go figure, since they work with the public. They can't keep their staff in order, they all argue amongst each other in front of a lot of customers. There is also no communication between staff, which looks very unprofessional as customers view this from the outside as they wait in confusion to receive their meal that they paid for. The front register line stays long and backed up because none of their staff wants to work the front line and help the customers. The staff avoid the customers as long as possible and usually the line is going to the outside door at this time. All their staff looks very unhappy at KFC, accept for the two men that work only in the back of the KFC, prep area. Especially the managers once again are very rude and unprofessional with the customers. I been going to this KFC for 40 years it has never been this bad, such horrible management & organization within the restaurant. The fact that they are able to conduct business, with treating the customers the way they do, amazes me, along with other patron's. KFC Rating should be #0 the service is very poor. read more

This place is just the employees playground. Not a real service oriented business. I walked in and thought I had walked into a night club. The regular music that was playing over the speakers was drowned completely out by the thumping bullshit night club music coming from the food prep area. The volume was ridiculous and I changed my mind and took it to go. The fact that I had to bring my order back because they got it wrong was not a surprise. The lady who took my order probably didn't hear what I said. Unbelievable how bad that place is. read more

5 pm on Friday Walk in to order 8 piece bucket, but they're out of chicken to fill my order, 20 minute wait. Needless to say I didn't wait

I've been to this KFC many times and it is easily one of the worst places I've been to. Now, I love KFC and it's my favorite fast food chicken, but this location is awful. To define, the service here is the worst you can get. Every single time I go here, my order is wrong. They forget food, give you the wrong order, or they are out of food. In addition, the workers here are the most rudest, meanest, and worst people you'll ever meet. Reading other reviews, I'm not the only person that feels this way. Furthermore, getting food here just isn't worth it. I don't need to be yelled at or treated like garbage just for ordering food. The workers here should be ashamed of how bad of people they are. Also, bring back the Georgia Gold chicken. It was the best thing here. At the end of the day, I suggest going to a different KFC or Popeyes because the workers here are awful. read more

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So my brothers and I felt like hating ourselves like we do every Saturday. We decided instead of going to BK, we'd pick from the most shit rated places on Yelp. Well, they all happened to be KFCs. So we just went to the closest one. It didn't disappoint! Everything was fucking awful. The chicken wasn't crispy, the weird mango speedy lightning Mountain Dew they have reminded us why we prefer sprite, but the fries were ok and the woman who handed us our food seemed happy to get it out of there. The Colonel should stick to anime dating sims and gaming consoles. It's an experience, Popeyes has all the good chicken. KFC still sucks, I remember it being better, but that was years ago. read more

Thought I'd give this KFC a 2nd chance. This is twice I got a drive thru Pot pie that must have been under a warner for days. They were so dried out - not able to eat them read more

If i can rate a half star i would or zero at all. Poor poor service i didn't use the drive thru and ordered in person i have to wait like 30minutes for my order and i have to ask twice if someone can take my order, ask twice where is my order. Why do we call it fastfood for a reason? What a disaster the kitchen is not clean understaff and poor food handling.I order a 4pcs chicken but i feel like its a joke - 1 regular and 2 tiny chicken and 1 chicken that was not like half fried u can even see the coating OMG I will never go back here again. read more

KFC - Fast Food Near Me - Albany, New York

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dry small nuggets dry fries crunchy biscui. I will never come back. McDs are much better

Absolutely the worst service of any restaurant I have ever been to. Do not order or pre-pay for your meal. Sheer and utter chaos.

This KFC should just be closed. Terrible food Terrible service The most rude workers possible/after talking to them makes you want to say "Never mind and leave" Don't go to this KFC, what a embarrassment of a fast food place it is. Miss when KFC use to be good I came here once asked for sauce, the response was "the Colonel Sanders says kfcs crispy chicken is perfectly fine the way it is and you don't need sauce" Lol Every time coming here the experience is never good just worse and worse. Don't go to this kfc unless your looking to be entertained by how terrible it is. They'll show u how terrible a fast food place can be. read more

This place needs to just close at this point. Ordered food went to pick up store was close even though I could see workers through the windows had to call for a refund. Another time ordered quick pick up door was locked and i was told by the drive thru lady that I would have to go all the way to the back of the line to pick up my "quick pick up" thats was already paid for and we could both clearly see sitting there. Third time was today my quick pick up wasn't ready so i had to cancel because i had to get back to work. I gave them 5 chances. I am over them. If i could give no stars I would. read more

Cheryl is my queen I love her and she should be promoted to manager or get a raise. She is so sweet and got our food out as quickly as possible. #raiseforcheryl #promotecheryl read more

KFC - Cheryl's fries - Fast Food Near Me - Albany, New York

I don't usually eat at KFC (probably twice in the past 5 years) but I do love fried chicken. I don't know why I go to KFC more often, but I guess it is because it always seems disappointing. I came with my wife and we each ordered a meal with chicken tenders, mashed potatoes and gravy, a biscuit, and a drink. Sadly, the chicken tasted bland, wasn't crispy at all, and was inconsistent in size. I get that a "tender" isn't a real part of the chicken and may be cut differently, but you are at the mercy of the server as to whether you get large ones or small ones. The mashed potatoes were definitely from a mix, and that surprised me. I thought that they used real ones. Perhaps when I was younger (20+ years ago) they did? The biscuit was fine, if a bit dry. I went to another KFC in the area a couple of months ago, ordered the same thing, and came away with the same impressions. I want my chicken to be tasty and crispy. Is that too much to ask? I don't know if you can order it "fresh out of the fryer" like you can with some items at other fast food places. I don't expect fast food fried chicken to be as good as something from down south on a Sunday afternoon dinner, but I can get better chicken from the frozen section at the supermarket. When I was younger, a bucket of extra crispy chicken was awesome. Now, it is just sad. What happened Colonel? read more

Food was average at best and the service was absolutely terrible. Ordered 2 box combos and 2 bowl combos and they completely forget one of the boxes and 2 of the sodas. Delivery driver couldn't speak a lick of English and the store provided no help whatsoever. Third time they're screwed up my order. Do not order from this place it is a joke. read more

Where to start.. placed an order for delivery, hadn't been to or had KFC in a long time and tonight reminded me why! Ordered a bucket and sides, 12 piece chicken tenders and one extra crispy breast piece. Skip ahead an hour and a half later to the delivery.. Extra piece of chicken in the bucket? Nope. Ok easy enough to forget that. 12 piece tenders? Nope not in the bag either. Surely I can look forward to the chicken and sides? Nope! Chicken looked disgusting, soggy falling apart and inedible, most of the skin was at the bottom of the bucket. Oh and the two sides, yeah they got those wrong too. It was a good reminder why I didn't order from here and never will again. Best part was the order was "quality checked" what a joke.. Thankfully I was able to get a refund from the delivery company. One star is more than this place deserves. read more

One star is too high. The worst fast food joint ever. They run out of chicken etc always a long wait. It's brutal

There's really nothing positive to be said about this place. It routinely takes forever to get your food even though its never busy and they always have a ton of people working, no different on my most recent visit. The store is absolutely filthy...there was not a single clean surface in the entire place. The floor in the food prep area was covered in chicken bits and other trash. Trash bins all overflowing. I ordered two combo meals on GrubHub for pickup. Arrived 20 mins later and they hadnt even seen it come in. Seemed oblivious that you could even order online. Sat there another 15 minutes because they ran out of chicken tenders. Got the food home and found they forgot the sauce. I get that it's a fast food joint but this place is pathetic even by that low standard. Definitely needs new ownership that has some self pride. read more

Well run. Good service. Food is always great. This may be the best run fast food in the capital district read more

Nothing worse than placing your order, have them repeat it back, repeat it while packing it and still forget things. Every time! It's literally happened the last 3 times. I'm done going there. read more

Tried to order online from them twice now, first time they canceled my order and the second time I got the popcorn chicken and chicken tender fill up meal. When I got the food an hour later it turns out they were out of chicken tenders and and gave me only the popcorn chicken, not even the rest of the meal. Not worth going here. read more

Poor customer service and order accuracy. Tried ordering online, ordering through the drive through and ordering inside with no difference in timeliness or accuracy. Utter chaos. Will not order from here again. As an example, my last order was supposed to be a bucket of mixed pieces of chicken, another bucket of chicken tenders, mashed potatoes and Mac. Instead we just got chicken breasts, no tenders and no mac. read more

Broadway kfc be puttin the plague in their buckets. All i wanna do is have some decent fries chicken and Netflix but a girl can't even get a god damn warm chicken wing up in this ho. Colonel Sanders forgot to even turn on the Heat. I don't know what was more frozen, their building or their fries. I should've went to McDonalds cause they know how to treat a woman right read more

12/08/20 Came to order a family meal. Decided to go inside instead of drive thru so that we could see what we were being served. First, the front order taker acted upset that we disturbed her from throwing chicken in the pans for the pot pie. Served us with the same gloves that she was using to accept money. The packer well she treated the chicken as she was mad with it. Asked for half original and half crispy. What we received was half dry old chicken not crispy and all dark original. The fries were warm when asked for new order then Carmen was in the drive thru made more fries , but decided to use her hands to scoop up the fries with the gloves that was used to take money and touch the register. Just shows they don't care about the Covid 19 or flesh eating bacteria. People should not come to work if they don't want to work. Yet they wonder by they don't want to pay them more than their really worth. I was always told treat people the way you want to be treated. What's the use of changing gloves if you are going to serve customers with the same gloves you touch money plus the register and touch the food. This was an unbelievable after we spent $40.00 for service. They need to remember the same you give out you will receive. What goes around goes come back to you one way or another. read more

It was the worst chicken I have ever eaten the service was garbage I was supposed to pick my food up at 5:30 it wasn't ready until 5:50. The people that work there for ignorant lazy pieces of never ever will I eat there again I would rather eat my dog's food read more

Amazing food and service. Our order came out hot and ready within 5 minutes of paying and the staff is super polite. Had a very nice Sunday lunch! read more

5 minutes after paying they announce that there is no pot pie. Will not refund order, will not allow order to be changed, forced to take 2 pc or nothing...BS read more

This KFC has gone in a bold new direction from it's other KFC brethren. Not only is this KFC a fast food restaurant, but it is also a theme park! The theme of this park is: Worst KFC in the World. I didn't think it was possible, and the theme was risky, but man have they nailed it! I'm impressed with the dedication KFC put into this location to make it the worst KFC in the world, this is no small feat! Starting with the location, this KFC has been built in a part of Albany a stone's throw from the sewage treatment plant, several abandoned (condemned?) buildings, and the vibe of the area is 'concrete wasteland' or 'abandoned ghost town'. This is the perfect location for the worst KFC in the world, as you aren't sure if the establishment is also condemned or abandoned. I went here once, ordered my usual, and instead of getting my usual, I got a chicken tender on a hotdog bun. Imagine my surprise of my usual being so unusual. I didn't even know KFC had hotdog buns, I thought they phased those out in the early 90's, and but the taste of the hotdog bun...I might still be right about that. I got 2 bites into it before I said enough, and walked out. Now there are other features that make this KFC truly the worst KFC in the world that I don't want to forget. First is the bold move not only to open this restaurant to human beings (really bold), but also to open it up to flies. I counted 4 in my visit, and given the size of this building, that makes it about 1 fly per 10ft^2. I stopped counting flies because I was going to eat food there and after I get above 4, I start to worry that maybe the place is actually condemned. What really sells this place as the Worst KFC in the World Theme Park is the staff with the 1,000 yard stare who have no shame. They are dedicated to the theme, and that's a work ethic you just can't find these days. When they brought out my chicken tender on a hotdog bun, they made eye contact, but is as if they were staring beyond me. So when I looked down at my "food", and back at them, down at my "food", and back at them, they didn't even blink, or realize that I was wondering where my sandwich was, or if this was really a drug front for the mafia, or why they served me fried chicken breading on a hotdog (there wasn't any chicken in this chicken sandwich...but to be fair, there wasn't any bread either). So come on down! This place nails it! If you ever want to try the worst KFC in the world, there is no better place than this location. read more

The food was good, typical of KFC. Service was great. The mashed potatoes had the texture on the edges like they were overheated in a microwave. Since we didn't get any gravy, we couldn't cover the dryness. read more

The food is the same at any KFC you go to so the one star review is for the service. First, they are very slow and you have to wait a long time but the worst thing about them is they are always running out of food. I had to wait fork ore biscuits to be cooked, which was okay but I ordered a $5 full up meal which comes with a cookie. They didn't tell me they were out of cookies they just have it to me without one. Then when I went back and asked them for the cookie they said they were out. When I ordered they should have told me they were out and asked to substitute it for something instead of just not giving it to me hoping I would notice. read more

food was awesome and Cheryl was an absolute queen, she deserves the world. very fast and efficient service and i love Cheryl

Go on lunch to grab a quick bite to eat.. Wait a half hour in line.. Then don't even get a fork or spoon with mashed potatoes?.. You guys want $15 an hour?? Learn to do your job if you want a raise! read more

I tried approximately four times to get some chicken at this establishment !! That was two years ago. The dirtiest most poorly managed KFC or any fast food restaurant ever experienced. Now, I can't believe it is still in business !!!! Haven't stopped since then. So this is possibly dated info. But ,I doubt it! Just feel a responsibility to warn the public. read more

The food is the same as any KFC. The food tastes like its been sitting under a heat lamp all day and they are VERY slow to take orders. I only give it 3 stars due to the cashier giving me a little extra chicken due to my order being incomplete. read more

OVERCHARGED and FORGED MY SIGNATURE! Ordered 1 meal deal and was overcharged by double the price. No receipt in the bag and forged my signature after charging over $50. Will never return to this place. I will be reporting this to the Menands Police Department. read more