Terribly dirty kitchen and dining room, terribly slow, terribly gross food that takes FOREVER to get and terribly inept staff. They make you wait forever and then even forget to give you all you've ordered. They're all so confused and even yell across the dining room from the door to the kitchen. Constantly asking people to pull up or around because they have never been able to get it together. This place just needs to be torn down to make space for a place that could be at least decent. read more

The main reason I wouldn't recommend this place is one the charged me a donation round up charge and I wasn't even asked to do so, then they didn't give me any sauces for my tenders that I asked for nor any mild sauce for my tacos which I asked for. If you want to be upcharged and and receive shitty service. Then this is your place. Other wise go across the street and get Bojangles. read more

I went to this store last night (Friday, November 12, 2021) and they had closed early. There were two other cars ahead of me, the lights were on, the parking lot had cars and I could see staff inside, so it appeared they were open. I thought the food was just taking awhile to cook. I sat in line for AT LEAST 20 minutes (that was AFTER I started timing them) and finally the car ahead of me moved. Then the next car moved....but they were only stopping briefly at the window. Okay, something is wrong. So I get there, and the nice young man at the window tells me they're closed and his headset was malfunctioning, so he couldn't tell us (you can't send someone outside when you see there are THREE cars waiting??) I looked at the clock, and they should definitely have been open while I was waiting. So they closed early. Must have had a party to get to somewhere. I wouldn't be so angry if this wasn't a continual issue! I've lived in this area since April 2004, have eaten here since this restaurant opened, and this is an ongoing problem. The staff closes early, tells you a machine is broken/they're out of that product (even if you ordered it earlier that day) because they have already cleaned the machine and don't want to cook more. I returned tonight (November 13) and was told they were only operating as Taco Bell "Because we are short-staffed, so we don't have any KFC products tonight." This is ridiculous! I know fast food is a crappy job - long hours, woefully underpaid for the amount of work that must be done, little to no respect from customers and often the managers.....but don't take it out on your paying customers! read more

Went to pick up chicken for my family , they were out of chicken so had to get tenders, I wanted to get doritos locos tacos which we were told they were out of, my sister also ordered regular tacos. When trying to figure out the tender situation we were told the machine was broken and when my mother asked if they had any chicken left as in boned chicken she was met with "this is a chicken place we serve chicken " from a manager who clearly should not be working with people. The best part was when my sister got her tacos they gave her doritos locos on accident after being told they were out :/ read more

Lacking the chicken in a "Classic". Waited in the drive thru for 15 minutes. Employee that took the order was very nice and had apologized for the wait when he started to take our order. Employee that cash me out and gave us the food was ok. Not very enthusiastic I guess read more

KFC - Lacking the chicken in a "Classic". - Fast Food Near Me - Benson, North Carolina

WOW! I stopped by at 11:09 AM for lunch. I ordered a three piece tender meal with fries, sweet tea, and a side of mac and cheese. I was very hesitant on even pulling into the drive thru because most of the KFC locations around Johnston and Wake are horrible. I was very surprised with my experience at this location. The drive thru employee ACTUALLY greeted me through the speaker instead of the usual "what can I get you" from other KFC's (hwy 42 location, Clayton). The ordering was the easiest I've ever experienced. The employee even suggested a different meal due to wanting to add a side of mac and cheese. I didn't take her recommendation due to wanting only three tenders. The KFC on hwy 42 in Clayton always forgets food and NEVER answers the phone to make things right. I pulled up to the window and the employee was very happy and pleasant. I was asked to pull forward, which wasn't an issue, if the food is fresh. WOW! She brought my order out and let me say.... IT WAS FUC*ING PIPING FRESH AND HOT AF! I double checked to make sure everything was correct. It was perfect. I had a quick 10 minute drive home, and when I opened the box to indulge, it was STILL FUC*ING PIPING FRESH AND HOT AF! I'll be coming weekly if this surprising service from a KFC continues. read more

I wish they would just revamp this whole store. It's ridiculous how slow the drive thru is!! We stopped eating here awhile ago because the service is horrible and the food was nasty. But just today I had the taste for a shredded chicken quesadilla, and I should've known better. Before I realized it I was sitting in the drive thru for almost ten minutes. I politely pulled out of line, and noticed the car behind me did the same, and there were still two cars in front of me waiting to get their food. With all these bad reviews you would think they would correct the issues, but I guess they never read them. SMH read more

Fast service, clean place, friendly staff! I would definitely come here again if we lived around here

Where do I start? No lights on the outside at all! If I didn't know where kfc was I would have passed it! No menu lights so can't read the menu! Repeated my order 4 times n they still got it wrong! I will never go back to this kfc/taco bell!! read more

I sat in the drive thru for 20 minutes if that tells you much. Food was at least good.

They don't care about there customers and when i eat there i order a 50 dollar and it's cold and they messed up the whole order they put stuff on tacos and quesadillas that aren't even supposed to be on them wow read more

Literally the worst KFC/Taco Bell I have ever been to. I waited in line for 25 minutes. I didn't get straws with my drinks or any of the sauces I asked for and everything was cold. I will never, ever stop here again and will be calling their corporate office. read more

I suppose the standard we all need to adjust to is poor if not hostile customer service. No hostility here, just ambivalence. Walk in cashier looking at phone. I'm only one in line. I stand there. She never looks up and after a solid 2 minutes asks" take out or dine in". Then another 30 more seconds looked away from phone and at me and I finally get to order. Right back on her phone she went. read more

The employees... including the woman who appeared to be the shift manager were the rudest people ... considering they need their patrons in order to stay open! COVID has nothing to do with rudeness and cold food! Rude service and cold food = we will NEVER go back! Don't waste your money! Even Hardee's is better! You are better off at BoJangles!! read more

Slow slow slow drive thru. Didn't remember ranch dressing after being told twice. Had to go back. Pathetic. Employees that can't remember sauces should be fired on the spot. You had one job. And it isn't worth $15ban hour. read more

What a crappy way to run a restaurant. I ordered macaroni and cheese with my meal. I found out after that they had no silverware, and was rudely told that "We don't have any." This place is a dump, and they need to burn it down. I would leave 0 stars for this s---hole if I could. read more

This KFC/TACOBELL is housed by some of the sweetest, more accommodating people I have ever experienced. Go here and leave with a smile!

Ordered 2 chicken pot pies. Pies were lukewarm. There was ONE very small piece of chicken in each pie. One or two potatoes, a few peas, and a LOT of Gravy! Total rip off. Used to love their chicken pot pies, but won't be back again. read more

Unfortunately you can't leave 0 stars or I would. This is our local kfc Taco Bell and it has been HORRIBLE for years now. Horrible service and they're rude, order is always wrong and then when we tell them they messed it up, they want to get an attitude. They need a new manager and new staff cause they all SUCK read more

Very very slow service. In the drive thru 20 minutes to get a $5 dollar meal.. So not work it. Avoid this location if you want timely service. read more

This is the second time I have had a problem with this KFC. First time I waited over 30 minutes for 12 hot wings...This time I was given old,dry, smashed biscuits. The the Manager said she had dinner roll which turned out to be the little chicken buns. They need to teach someone how to order the truck because they are always out of stuff. Again no apology at all. That manger didn't care. She was the one who put the order together. I'm truly sick of this place. read more

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This is a KFC/Taco Bell combo. If you want good service I would recommend eating in. The worst thing at this location is drive-thru. Every damn time I go here in a rush to go to work or on the way home. Drive-thru is the worst thing, rude service, people who act like you shouldn't even be here, even toss you your food like you just didn't pay for it. I've never had a drive-thru experience as worst as this. They also have a tendency to forget what you got and you have to go thru again or go into the store to get your food. read more

KFC needs to go back to a separate building so they can focus on their chicken. last time I went the chicken was very dry and greasy. I said, no more. so I decided to try the crispy. I get there and they didn't have any ready - it'd take 16 minutes. I got regular. got home, extremely dry and greasy. now it's a hard stop, NO MORE! read more

The person on the headset in drive thru was extremely rude, nothing was nice about his attitude. he didn't seem very happy to be working on this nice sunday afternoon. the chicken won't fresh, fries cold, hard biscuit, no sauce on the wings...will never come back read more

This is a combo KFC & Taco Bell. For some reason my daughters like stopping here on the way to the beach. There is an odd attraction to fight for 10 minutes on KFC vs Taco Bell only to order KFC every time. Go figure ... Oh well, it's always quick & clean. Enjoy. read more

Restaurant is clean, friendly employees, great management and food is wonderful

I have been going to this location for A LONG TIME (not really by my choice) and it is one of the worst Taco Bells i have been to. Three times ever, have I tasted the disgusting, spoiled hard shells in my life.... Among other spoiled things. All this location. 8 out of 10 times, they get your order wrong. Wrong food or lack of something you purchased. Glad to be moving away so I don't even have to consider going to this substandard business. read more

VERY, VERY BAD SERVICE. I waited for over 20 mins and realized that there were 10 orders in front of me that been waiting longer. This store needs help there losing so much money. I witnessed at least 6-7 refunds for taking to long in a 20 minutes period. I couldn't imagine how much the drive thur was losing as well. They also locked all the doors so no more customers could come in and an employee told the people in the drive thur that were closed @ 6pm on a Saturday night. read more

Drive thru is always slow. Pulled up to window and the guy working the window never spoke. He never greeted us. He took money and delivered our food, but never said a word even when we said thank you when we were handed our food. read more