I recently ordered the new hot and spicy chicken wings due to the extensive advertising plus I liked their wings from before. Well I was horribly disappointed! Not due to kfc's idea of what they should be but because this store personnel more than likely did not follow corporate instructions on how to cook and store the wings. They were dried out and rubbery. They should have never been served to me. They were cooked well in advance and kept way past any sort of quality storage time under heat lamps. I worked in fast food for 12 years so I know what they did wrong. Sadly employees need extensive training and constant follow up to insure they abide by the standards set by corporate. Too many times front line employees think they know better than the corporate product developers who spend millions to develop and test a product then corporate marketing spends millions to bring the product to market to drive customers to the stores only to have front line employees drop the ball and lose customers going forward. This is a local management problem lack of supervision and positive reinforcement at the store level. I have lost faith in this store and warn others to beware, quality is poor. read more

I suggest Popeyes down the street Kfc was good but now they cant cook same way twice at every location Popeyes always same everytime every location Kfc coupons only good mashed potatoes and slaw x2 Popeyes good for choices of sides read more

I was eating my chicken and started chewing on this! Really?!!! This is ridiculous, it took an hour to get the food and chicken is not cooked properly. read more

KFC - Fast Food Near Me - Concord, California

I just got my order and seen one of the male stuff starch his head and touch another employees head. Then go and grab chicken with those same gloves on. I asked for a refund because I was about to throw up. read more

I will never order from them again. The rudest manager of a store of KFC worse she should be fired she overcharged me refuse to send me my cake that they forgot and they also forgot to give it one large extra mashed potatoes for a 12 piece meal that included a cake and I was supposed to get drumsticks and thighs at what I got was a combination of wings and thighs and chicken breast i paid $3.00 for Xcold slaw. She refuse to give me the cake. Gave me a small coldslaw for my pot pie she said. I will never go to the Kfc on clayton Rd in concord California read more

Arrived at 2:30 pm and was told they quit serving at 3 pm. This was the oddest thing I had heard, but attempted to let them know that it wasn't 3 pm yet, and was informed they had already started cleaning the restaurant for the day. I don't know what is going on at this particular location, but there is way to many chicken joints to worry about this nonsense again. read more

I was using the drive through today, july7, at approximately 2:15. The Hispanic woman behind the speaker and at the pay window was awesome. Kudos to this employee read more

I've been in line for half an hour now There's only two employees working Apparently all they have an extra crispy his wings so I just took the regular chicken read more

I want to thank the manager Adriana I'm sorry if I'm mispronouncing it. About helping me make a bad experience into a good one though there was a small miscommunication she assisted the help of one of her employees to help close the gap of communication regarding my concern I had a bad experience twice in the past I called her to help me make sure that didn't go this time she told me the best time to make an order so I can get the best quality food out of it I did made the purchase and it turned out very well although the typing of the app didn't allow my plates or utensils or the extras that I requested to come through the chicken was very good my recommendation is to try to call and work it out the best you can to see if they can follow through with trying to make your experience a good one. Order directly through KFC with them having a delivery system is your best way to go they offer better online order offers as well as price is better in the outcome good luck and hopefully your food is good in the future thanks again to the staff that made it happen at this KFC on Clayton Road read more

Really poor customer service. They continually want you to pull up to the first window, obviously there being timed and the time must not start until your at the second window, where you pay and get your order. Is this something the manager has you doing? The owners or corporate need to know this. Also, there's no overhang, cover or canopy when you order, and with all the rain we're getting my drivers side interior got quite wet. The have a lot to work on at this location. read more

Longest wait ever for KFC food. And why tf don't they put forks into to-go orders themselves? Like is it hard to put a fork in there? Worst KFC I been to so far. 1 star. read more

Well, maybe I just came at the right time? They weren't busy and they gave great customer service! They let me know that that potato wedges were old and would I like to wait? That or they could give me a different side! Not what I would have expected! Which was a nice surprise! One of the better KFC's for sure! May they all do so well customer service wise! read more

If you want to eat what you ordered, don't bother here. Nearly everytime I have come by this location the staff is too busy or distracted for the handful of patrons. Either they forget parts of what you ordered, nearly forget to give your card back, or like tonight give you someone else's order entirely. Just avoid. This place isn't worth the hassle. read more

This is only for their mobile app service. They have an app and a website where you have the wonder convenience of ordering your food. The app itself is fine, but KFC managed to remove all of the convenience from using a mobile app. The problem is that unlike every other fast food place, when you order via the app, you can't pick it up in the drive through. You either have to park and call a phone number for it to be brought out to you, or you have to park and go inside to get it. read more

Bad on so many levels ! I like the product . That said this location is horrible. Not just once but again and again. So bad that my wife and I resorted to drive through just to keep the frustrating interaction to a minimum. But this last experience has prompted me to say it in writing. Will not be re-hashing past issues this is all based on my last visit. Wife decided to go through the drive in and bring dinner home. The drive through was closed ! at 5.45 ! She refuses to walk in so came home. I wanted KFC so decided to go myself. (drive through still closed) 4 or 5 folks had ordered and were waiting. by the time I ordered 6 people were behind me . ( not swamped but lets say busy) A VERY nice , friendly young lady took my order . I could tell she was stressed but she was really trying her best. The place was a real MESS . all kinds of trash on the floor. I did notice the the root beer was out ! (how does that happen at a KFC / A&W ?) OK ill make another choice. Pepsi is also out !. The young man who eventually started putting my order together . He was clearly "sour" and "Pissed off", put one order of chicken together and put it on the counter . it sat there for a good 10 min while he finished up other orders. then he put the 2nd 1/2 of my order together. When he called my name he had got the order wrong (subbed corn for Mash) so he literally tossed the container of mash on the back counter and went to slop some corn in a container . It was less than 1/2 full. I was ready to just get out of there. He handed me my bagged order and didn't look at me or say a thing. I said "excuse me" to get his attention and said "thank you" . no response at all and he turned back around. I got his attention again by saying "excuse me young man" then word for word this is what I said: " I understand that you must be short handed and that must really suck. I have watched you slam things around and after the 4 people in front of me said thank you to you, remember we are the customers... you said nothing to any of them. I just said thank you and you rudely just turned away. I expect a thank you ... I think you usually say what the order is when you bag it up. You sir, are a RUDE DICK WITH A BAD ATTITUDE and if you cant treat your customers in a good manner you should be fired !" He said nothing and 2 folks waiting and 1 in line clapped ... I do not plan on returning and will maybe get KFC when away from home. read more

KFC - Fast Food Near Me - Concord, California

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AGAIN at the drive through at 6pm and they have no CHICKEN!! This place is terrible! They have ONE JOB and they can't even do it successfully. It's completely ridiculous. And don't even bother doing the survey no one responds to it either even if you request a call back. I ended up sitting in the driveway waiting for them to cook my chicken. Unacceptable. read more

Worst fried chicken experience in my life ! Chicken was mushy looked like it was dipped in water the mushy uncrispy crust fell off left with a mushy byproduct of the skin . Just terrible fried chicken !! The colonial would roll on his grave !! If he knew how ppl treat his beloved chicken !! So disappointed & this isn't a isolated incident seems to become the norm with there premade incubated fried chicken just mushing away in the warmer !! Leaving the next customer left upset with the mushy hot mess trying to be past off As fried chicken. !! The district manager need s to attend to this mess !! ASAP read more

Despite the bad reviews, my wife and I have always had good service and good food at the Clayton Road location. Visit once a week for lunch and thoroughly enjoy our inexpensive lunch. Ring the bell on our way out. read more

Stayed in the hotel next-door on Saturday night 3/19/22, was able to get a couple of rootbeer floats at 930pm. I'm a truck driver so I do not have a vehicle that can go through drive thru. The restaurant had their lobby closed and only assisting drive thru customers. They did assist me on the 19th but the next day sunday the 20th at 1255pm, I went back and the lady behind the counter did not greet me for a few minutes and when she saw me she told me it was going to be a few minutes and when I said ok she told me no it's gonna be a while, we have to help drive thru and there is a long line. So I walked out and there were 2 cars in the drive thru.my nephew took me in his car to order, there was one car at the pickup window and the other at the speaker to order which he waited 8 mins for them to take his order. I was next and they came to the speaker and said it would be one Second which was like 4 mins and when i ordered the rootbeer freeze float they said the ice cream machine was broken. In the mean time the Truck in front of me pulled up to window and the lady working the window had him back up off the meter. Absolutely no customer service and seems like no one wanted to work that day especially if maneuvers are being pulled like that to fool the stats. read more

I guess for some reason this KFC has registers that havent been updated since 1973, because when i ask to put cash down and then the rest on card i get met with "oh no you have to figure that out your self." that isnt my job as a customer and you as the cashier should know that math when i ask. Plus that attitude from the woman that was at the window (who i assume was an experienced employee, if not a supervisor) was not service friendly, as who took my order was friendly and props to him. I only give it 2 stars for the order accuracy and the original person who took my order that was nice, but they need to work on their service experience. read more

Wait time is ridiculous! The staff is rude and they mess up orders constantly. Take your business somewhere else

I went on Saturday for the $10.99 weekend bucket that I see advertised all weekend long in my Facebook feed. KFC advertises this and even shared this location. When I tried to order it the guy said he didn't know anything about it. I explained about Facebook and he said no we don't have that. Total BS and waste of my time. False advertising! read more

I drove through the drive through with my boyfriend and we wanted to pay separately for our orders and they said no we don't do that. There's no way for me to go though the drive through twice without having to pull out of the drive through onto the main road, only turning right, to then have to drive down the street and make a u turn to make another u turn. This was a huge inconvenience for something they could have simply done. read more

I rarely post and dislike posting bad reviews. The skin of chicken was soggy and crumbling off the chicken. Chicken pieces mushed together mainly because of how soggy the skin was. Gravy tasted burnt. It's been awhile since I've gone to this KFC and now I remember why. read more

A very long wait! I don't think I'll come back here again. They told us not to wait at the window but the 2nd window which made no sense.

Okay I tried 5 times to just do this review for A&W Root beer which is a shared business with KFC. For A&W menu I ordered the papa burger combo from the drive thru, again no line, as a matter of fact I was the only car in the drive thru, that should have told me pass by this place. Anyhow I did order the Papa burger combo. But let set the scene first. After you get your order from the drive thru you have to leave the area and it's a one way right turn out! Got my order went on my way parked in the shade near a local shopping center to eat. First off I notice that my burger in the bag did not appear wrapped, it was more like balled up in the wrapper. I moved the fries to side to go at my papa burger and to my surprise the spread they use well half of it was on the outside of the bun? Looked as if someone just slopped it on there. Not to mention it was a double cheese burger with a ton of salt. Every bite you could taste the salt, the french fries where the same way. I would have went back and gotten my money back! But ya can't... ya have to right turn outta there! I ate what I could around the dressing spread out over the entire bun and through the rest in the garbage where it belonged. Fast food restaurants didn't screw people around like this in the old days and on top of everything else everyone pretends like it was a mistake? I'm so sorry, no your not! You don't give a damn! read more

This KFC is a good example of why you should read the actual reviews, and not just go by the number of stars. One lady gave them 1 star complaining that her chicken wasn't ready when she got to the drive up window, but she's still coming here after 6 years, because "the cook is the best". Another gave 1 star because they were out of crispy dark meat at 8 pm on a Monday. Here's what I want to know; how's the food? How's the service? And if the food is really good, then the service doesn't need to be perfect frankly. I've been to this KFC more than a few times now. The food has been good, and the staff is always friendly. This last time I had to wait a whole 5 minutes for my food, for which they apologized and asked if I minded waiting, it was hot & fresh. I just wish my Pepsi didn't taste like root beer. Come on people, it's fast food fried chicken, not fine dining filet mignon. read more

I'm not an enormous fan of KFC because I'm not an enormous fan of fried chicken; however, the customer service I received from last night's experience at this particular KFC I am definitely a fan of. I went through the drive through around 5:30 last night, and because I ordered their doubleliciuos sandwich I was told to pull around to the front of the restaurant because the sandwich is made to order. I have no problem with that, the only thing was that exiting the drive thru means a right turn only, which in turn means making two U-turns just to make it back to the front. I pull up to the front, and after about ten minutes of waiting I decided to just step inside and pick it up myself. The woman who originally took my order noticed me come in and immediately apologized and informed me that my order was coming right up. A minute later the man who also helped me at the drive thru handed me my food, and he also apologized. Even though the apologies weren't necessary you can tell they were genuine which makes all the difference. The bell for good customer service was definitely being rung that night. The sandwich was pretty amazing as they said. It was definitely not one of my healthiest decisions I've ever made, with the crispy chicken, bacon, and cheese; however, who goes to KFC for health reasons anyways, right? Even though I miss mojo potato type fries they were just OK, but the buttery biscuits are always a good addition. I don't remember your names, but to the two people who helped me at the drive thru: Thank You. read more

Every time I go to drive through the people work you're very rude and look like they are overworked and tired and I order route beer float it was just a root beer barely ice cream in it and I don't know how to make a root beer float in the drive-through service it sucks it's so bad? I hope the management taken of the problem get somebody with a good attitude to the drive-through and let people chance to order !!!!!!!!!!!! And I call couple times to talk to management he never answer when I change my mind I never go to that place anymore and I recommend you guys to. ????????? read more

I walked into the KFC on Clayton Rd at 8pm. The restaurant closed at 10pm. I went to order an extra crispy 12 piece meal and was told they were out and were not making any more chicken. I said it was 8pm? There was 2 hours left before they closed. The woman behind the counter checked with the cook and i heard him say no! So I thanked her and said goodbye. This is very poor attitude for a fast food company to have and they will never get my business again. It's an absolute shame that the customer is treated like this. This place should be closed or ran by a manager who can hire workers who cherish a job and want to serve customers like a fast food industry worker should. Take pride in your job and don't expect a participation trophy just for showing up and knowing your name. read more

This KFC always mess up my order instead of two chicken thighs they gave me one leg and one thigh.. I asked for one bbq and ranch they gave me two ranch .. Not happy with them..I won't be back.. read more

My husband and I received great service from Maria after the horrible incident with the KFC located on Monument Blvd. This is a KFC/AW joint who serves ORIGINAL CHICKEN along with extra crispy and etc. The ORIGINAL KFC way. David ordered three piece chicken meal and I just mooched off a piece of chicken from him and ordered myself a rootbeer float. It was delicious. I haven't had a rootbeer float in a longtime. They have a bell located near the trash can that you can ring for great service. LOTS OF RINGS FOR THIS restaurant. :) read more

Drive thru service is pretty fast and pretty friendly here. Not hard to mess up tonight's simple order of two vanilla soft serve cones, so that was on-point. $3.46 total for a delicious dessert for two. No complaints here. read more

Been here on a few occasions, but tonight was horrible. The manager is clueless. They could not get my order right. I was blown away by her rudeness. I pointed out that the order was wrong on my receipt. She acted like I was trying to pull a fast one. She would not listen to what I was trying to simply explain to her. She proceeded to return my money and asked me to reorder. I said fine. I was shocked when she started explaining the menu to me as if I could not read English. I finally had enough and told her to forget it. I left. Went across the street to Mona's and had a great meal. The manager and shift manager are probably overworked and underpaid. It's no excuse to take it out on the customer. They need to be retrained or let go. This KFC is not the place for Chicken. read more

Literally waited in drive-thru for 20 minutes for someone to take my order. All for them to ask me to hold again in the middle of me placing my order. I was so annoyed I no longer had a taste for this food. not to mention the food usually gives me the runs but since I've been having issues lately, thought this would be a good idea. Clearly not read more

This being a KFC and A&W, the menu is freakin' huge! And being an A&W, the highlight has got to be the root beer float. I love the fountain for root beer, totally makes the float a bargain when refilling multiple times. There's a bell at the door that you can ring and the service will thank you, it's a standard that I seen in many KFC/A&W around the area. This location is owned by Harman Group, which owns many KFC, A&W, Pizza Huts around the Bay Area and many places on the West Coast, they always do a great job in making their locations look clean. read more

Nice and friendly service and the food is pretty decent here. I like the grilled chicken because it's pretty healthy compared to any other fast food out there. Peel off the skin and don't eat the sides......low cal. And good protein for anyone trying to watch what they eat. Decent prices too. read more

Teresa who works the drive through is awesome. Super nice and enjoying life. Just made my day! 30 corn dogs nuggets and smiles all around. read more

Dear corporate or franchise owner. Please clean your restaurant .The seats, shelves , counters, floors and walls are filthy and really needs good degreaser scrub. read more

If I could rate this KFC/A&W 0 stars I would. Wait times are ridiculous, customer service is non existent, and every time I have ordered food here I am missing items or receive the wrong item entirely. The last time I was in I ordered via the drive through. No other cars were in the drive through and to my knowledge this store is closed to in store ordering. After waiting about 7 minutes for my drink and small cheese curds I pull up to the window and the employee rudely says to me next time you should mobile order. So I did, this time I mobile ordered waited about 10 minutes and decide to use their walk up mobile order pickup service. When I arrived there was an employee standing at the counter who completely ignored me even after i mentioned having a mobile order. After a couple of minutes another employee had walked up and asked me about my order. After checking he noted the order had not been started and they would need about 10 minutes to complete the order. After about 10 minutes another employee walks up and asked what the name on my order was and then quickly says "oh we don't have it". After another 5 minutes or so of them figuring out what the miscommunication was i finely get my order. When I get home 2 of the 3 items were wrong. read more