Went through drive thru, lady in the food line cussing up a storm, lady this isn't the hood! Absolutely disgusting!

I had to laugh. I had a large order, and it came in an aluminum pan so when I got back to my group event, there was no KFC bag, etc., and everyone was saying "wow, where did you get this, it is so much better than KFC." The national website for catering orders is a mess, but the woman at this store was super helpful and helped me navigate it when I went to the store in person to put in my order since I was unable to order online. My order was correct, ready at the time promised, and the chicken was excellent. read more

Atmosphere is decent, food is okay, service is okay. Ordered online 40 minutes prior to pickup, got there and was greeted but told it will take some time. Over 40 minutes of ordering, I expect to have my food. Should I order 1 hour prior???? Horrible experience, not going back. Anyone who orders on a Tuesday online to be picked up, be prepared to order atleast 1 hour prior. read more

Ordered lady at drive thru has no clue what's going on. Got our online order seemingly fast, the issues were no straws no fork or spoon for Mac n cheese mashed pot! Very disappointing getting into the food chicken sucks some of the worst chicken you can order and sandwich was at its best being a 3/10 taste reheated from the dollar store needs a closing down read more

I ordered through the uber app and I got hair in my food. The mashed potatoes and macaroni had it. I mean come on. That is the most ridiculous disgusting thing I've ever seen. read more

Haven't been to KFC in a long time. After this experience, it will be even longer now. Chicken was so dry, that the biscuits were the best thing in the bag. Sides were okay but the chicken had been sitting for a long time. I have had re-heated chicken that was better than this.... Horrible, cook to order, if you can't turn the chicken fast enough. This is how places end up closing. Two thumbs down. read more

Yuk...I ordered 6 chicken breasts because at my house that is all we eat. The woman let me order them and when I got to the window to pay, the woman tried to talk me out of breasts because she has 3 orders behind me that needed breasts too. I was stunned - and told her I was not changing my orders...then she said pull around front and wait until the manager got back from the bank. WHHHAAAAATTTT?????? Nope I turn off my car and told her I wanted to get the chicken and not a refund. Took over 20 minutes to resolve and the people behind me waited it out too. But just unbelievable. read more

Just went there for the first time in twenty years, now I remember why I never go. The chicken was old , the chicken skin was soggy to the point it was mushy. My first job as a teen was at KFC in Oahu Hawaii, I was a cook. I can't believe they served us this. I would be ashamed to charge people for the food we received especially with money as tight as it is nowadays. I hope the owners will see this and try to improve the quality of the food they serve . read more

See all

I was told not to order from here but did it anyway. Ordered 2 - 5 piece crispy chicken fingers, 1 with mash and gravy, whole kernel corn (which wasn't in the bag). Second - coleslaw, frys, and KFC sauce (which wasn't in the bag). So I called to tell them what they did wrong and the person said DoorDash must of picked up wrong order. I told the perspn that the bag has my name on it, the perspn hung up. My suggestion is never to eat at this place. read more

Lisa the manager has one of a kind customer service calling a customer a "dumb fucking broad" after she messed up their order 3 times. McKenzie can, as she said, "run KFC in her sleep" but doesn't even know how to refund money back to a credit card. maybe they should spend less time talking shit about other employees and pay attention to what they are doing. read more

Service was fast and friendly in the drive-through. Only 2 napkins for fried chicken. The corn was cooler than Room temperature.Potatoes were only slightly warmer. The chicken was delicious. read more

Had the nicest experience here today. Decorated nicely, clean and the kindest service. Thanks to the sweet young man who took my order and apologized for interrupting me to give me info about my order. read more

You have to wonder how places like this stay in business terrible customer service they won't take your order at the counter anymore. You have to try to figure it out yourself on the kiosk and of course a manager is never available. What an absolute joke these places are. read more

this is the sorriest kfc I have ever been to. they couldn't get a order right if they tried. 5 times now I either got home and things were missing in the order or the order just wasn't what I ordered. Same with DoorDash. Never again!!!! read more

Unbelievable. I ordered 2 of the classic wraps thinking regular sized wraps because common it's fn 3.50 each and ended up getting half a wrap with a small azz piece of chicken and a tad of mayo!!!! I could have MADE one for less than 3.50 each. Never will I go back to kfc. One star because I couldn't do 0. Do better for the amount of money you charge. Unreal. read more

This place sucks. Not just once or twice but this is the third time they mess up on my order and this time the guy working there was mean and couldn't look at me in the drive threw and ask if there another option instead of cold slaw and says no only that very upset and gave me 2 instead of mash potatoes and I come back after wasting my gas and my food was cold and didn't eat it but I got the mash potatoes from girl and I go to fountain machine and ask for honey and still get a attitude. Tired of it the last time I came and you guys took 50 mins to cook my meal and forgot about me and you guys hired this kid that fixes issue and we go out side to smoke and says he sells marijuana for a living and smokes weed. Well no wonder why that place is falling apart and so as greenfield. FYI this guy shouldn't be running on cashier in someone else's name with that attitude, I couldn't even get his name because of that. But I have the receipt of the date and time and I want my money back please read more

3.5- lord a mercy, the city of Greenfield got just a little bit cooler in my book Chain restaurants- the only reason I would ever review a chain restaurant is because of a certain quality or trait about a given location (super slow service, attractive waitstaff, unique building, etc...). So what prey tell is so exciting about this KFC? They have a colonel's buffet here. That's right, this KFC is ALL YOU CAN EAT. For those of you who have never enjoyed all you can eat KFC, it is everything you would imagine, and more. It baffles me that people that don't get their food to go, choose to order individual meals that cost as much as the buffet. Perhaps the temptation to stuff your face is too great. I know it was for me. I came here expecting to get a sandwich to bring back to my desk, but when I saw the buffet, realized I couldn't NOT get the buffet. I was able to control my appetite to a large degree, but I certainly didn't need that biscuit drenched in gravy. If only they had rice here, the dining exp. here would be complete. Now that I know this place is an all you can eat (M-Sunday 11am-8pm with Livers on wed. and sun), I'm going to have to limit my visits here. Typically I don't eat out much during the week, so this shouldn't be a problem. I just hope a co-worker doesnt' ask me to go. I can hardly ever say no to going out to eat. Chuck Norris Rating- Belly Buster read more

Needs work. Multiple times I have gone here and they say, "we don't have any chicken." The dining room is not kept clean and the service is not very good. The food is good when I get it I just usually have to wait for quite some time. read more

I have a simple question how can a place that only sells chicken doesn't have chicke??!! So I went there at 10:00pm and they told that only the drive thru is working... so we went thru the drive thru and wait foe like 5 min but no one answers so then I read a little message that says go to the window if couldnt hear so I went and the guy says that he was buddy making someone's else's order n to go back... I went back he said what can I get u and then I said a 12pc family deal and then he says that they didn't have enough chicken to do that!!!! I was like okey I understand cuz I work at MC but couldn't you tell us before we went and did all that?. And then even weirder they both the lady and the guy that were there started pointing at us and looking straight at us when we were going. That is... but yeah that's all hope this help you all! :) read more

Visited Kentucky Fried Chicken in Greenfield today. Ordered two 3 piece tender meals with mash potatoes and 2 chicken legs with mashed potatoes and an extra mash potatoes. I understand all restaurants are short staff these days but sure would be nice if the employees working could just pay attention to what they're preparing as we was short 1 mash potato and was given 2 orders of fries in place of the other 2 mash potatoes. We also only received 1 chicken leg with our order when we asked for two. I hate to sit at window and go through my order before driving away as this will only hold the line up longer but from now I guess that's how it will have to be !! read more

Waited more than 5 minutes in lobby while 4 or 5 people stood in the back talking and no one came to take my order ...left and went to Taco Bell... read more

I just walked in the restaurant and tried to place an order, but none of the people working inside would help me because they said it was only for picking up mobile orders and I needed to go through the drive-through. Unfortunately, my truck and trailer would not fit in the drive-through and I don't have their app. What is really frustrating is that there was nobody else inside or in the drive-through and any worker could have easily helped me - sad to see so many people using the excuse of being understaffed to be lazy. read more

I wish Shelbyville had a buffet like this location does. I have eaten here many times, and unless getting carry out or not being hungry, I see no reason to not get the buffet for I think $8.99 The buffet has friend chicken, but breasts are a rare site and usually have to be requested, then an employee will put some out for me pretty quickly. The salad bar area is okay, just your basic items. They have a nice hot dessert such as raspberry or apple crumb pie. The items all look very tasty, but looks are deceiving, haha. I like the chicken, normal, extra crispy, and grilled are all 3 available. The mashed potatoes and brown gravy, maybe a veggie or a biscuit, and the rest of the hot food just kind of looks good, but doesn't taste so good, haha. But hey, I can get filled up on lots of chicken and taters, so I am a happy camper! The buffet runs most of the day from about 11am to about 8pm 7 days a week, I think. The staff is friendly and helpful when I need something. The tables and floor are usually clean, and everyone seems to keep fairly busy. For the price and the chicken and mashed potatoes alone I will recommend this location. And if you want other items, order from their menu. The pot pies are made with all white meat and taste good too. read more

The food is by chance good. Meaning sometimes you get really really good chicken and then other times you look at your chicken and it looks like someone shrunk it ten times smaller. About 50% of the time they get my order correct. For some reason drive thru thinks mashed potatoes is mac and cheese every time. Not sure if they are not paying attention or they don't care. Either way it always taste good and it is a good fast place to get some good chicken. read more

Drive-thru staff was polite, friendly, and took adequate Covid precautions. Line moved quickly and food was good.

The new facility is very nice! Thank you!!! However, this restaurant has been known for poor service, and is now getting a HUGE rep for being pricey! The buffet is pitiful, sorry, but it is! Who wants all you can eat TV dinner food? And at their prices... 1 adult and 3 small kids, 25 dollars!!! I know several who ate there, thinking it was cool to have a new KFC, but will not go back.. add me to the list! (Actually have eaten at this KFC 3-4 times, and the food is weaker now than in the old store) read more

Buffet has been removed but really doesn't matter if you can't get in the door. A wheelchair cannot enter because the trash can is placed in such a way that there is not room to maneuver. read more

I went into this KFC restaurant on a Sunday around 2:00PM to order a bucket of chicken and was told they were out of chicken to sit down and wait 1/2 to one hour before they could cook some up for me. How does a chicken place run out of chicken so early in the day? There were no crowds, no bus pull ups and no people in the restaurant and apparently no crowds to empty the stock. When I showed displeasure, one of the young staffers told me "sarcastically" to have a nice day. I do not recommend this KFC to anyone. Poorly managed and inefficient and needs ownership change. read more

Three times now I went to this KFC to order chicken at around 2:15 PM on Sunday and was told they were "out of chicken". How in hell can a chicken restaurant be out of chicken? There were no crowds of people inside or in the drive thru and no reason to be out of food. When I complained to the cashier, she laughed at me. The staff there is ill mannered too. They have lost my business! read more

No. no. No. every restaurant has a tough night but this place can't seem to keep up ever. Don't ask for anything special or right off the menu. In fact don't just don't if you would like to eat. They are not listening to anyone before freaking out over the register or what they might have or not have in the kitchen. Understaffed and confused. read more

Staff is friendly. Place is clean.... but something has changed in the way they fix the chicken. Not sure if is the coating or maybe they need to change the oil. The chicken does not taste as good.. read more

I went to KFC again hoping for a chicken pot pie, to my surprise and shock they had no pot pie's. They didn't even offer to cook one for me. This is the fourth time, I still cannot recommend this KFC! read more

Went to KFC for lunch with my wife.Opened the door and was greeted by a smiling young lady (Savanna) what a caring person,and a very polite young man . Professional in every sence of the word. We chose the buffet.Food was great , fresh and hot. A great deal for the money! read more

Love the idea of a KFC Buffet, but unfortunately most of the time they just have legs and wings on it. I have to ask someone to get me a breast every time I want one. The chicken is the only star on the buffet. The rest of the food is terrible. read more

Since when has this place not had chicken, having to wait 20mins for fast food. Screw you. Your service sucks. Step up your game and do what your suppose to do and sell chicken. How do you run out of chicken. read more

Food is expensive for what you get. Quality continues to plummet at an alarming rate. Biscuits are ALWAYS cold and I never get butter or honey. Who wants a cold biscuit with no butter or honey. Potatoes are watery and gravy taste like it's out of a can. I used to LOVE KFC. Now it's just an expensive, low quality fast food restaurant. Why do people eat here? read more

I ordered two twenty dollar fill ups and two extra pieces of chicken and large order of wedges for my works pitch in when I got the food to work it was missing 6 pieces of chicken all the wedges and half the biscuits today when I called and ask for the manager she told me that she was not able to help me and because her manager was not there and she refused to take down my information and then hung up on me I was very polite and patient with the lady this was very rude read more

Tried to order a large bucket (16 pieces) at 8 p.m. They said they didn't have enough chicken. This is the second time we've tried to get a family meal later and they said they can't accommodate because they didn't have enough chicken. They close at 10 PM. 16 pieces is not very much--how do they not have enough to cover that order when it is still two hours before they close? My husband has been a manager at a restaurant and says this is not how to properly run a restaurant. Yes, they should be careful of wasting food extremely late, two hours before close should have enough to cover a family order for food without waiting 20 minutes in the drive thru. read more

Im a former employee at KFC . Trust me , you don't want to eat there . All the employees are lazy and don't care about the customers . It's rare to have a good cashier to take your order . Don't get me wrong there's maybe a very small handful that an outstanding employers there . The general manger , don't get me wrong she is a sweetheart , but in reality all she cares about is herself and getting bonus . She doesn't care if you have kids or not , you have to work your life around her work schedule . And if you aren't her favorite employee , better believe you'll be working 10 times harder just cause you aren't . I've worked here twice and quit again on her . No one there's cares about the buffet . That's why it always looks so nasty . Plus , she told me what I would make there and she lied to me about it and gave me way less than I was supposed to make . She didn't know what to do when you confront her . She hates being proven wrong . The stores a joke . But you love a place that just like your high school days . Kfc is the place . It's childish there . Plus , again , the general manger hates making men work up front . She rather have girls up there . And another fun fact is that she made the two smallest girl that work there , my friend and I , do all the heavy lifting . As in , all the trash from the night before . That's all the food from the buffet and the line where the other orders come from . Two little girls lifting over 80 pounds of trash a day . It's ridiculous . It bad when your truck guy that delivers the food helped us instead of our manger . But thought I would let you guys know how KFC in greenfield really is . read more