I popped into the Hermitage Kentucky Fried Chicken store at Oakwood Commons to grab a couple of orders of chicken livers for my brother. Every time I come to Nashville I try to buy some for him because he loves them so much. He always looks forward to my visits, especially when I have chicken livers. I didn't want to go to the drive thru so I went inside the store to order. I was impressed with how clean the store was and the friendly people at the counter. I asked for two orders of chicken livers. Yum yum !! However I was very disappointed when the young man at the counter told me that they didn't sell chicken livers at that store. I know they used to; I've bought them here many times. He suggested I go to the store in Nashville but I told him I really didn't feel like driving that far especially in Nashville rush-hour traffic. Dude. You have no idea ...what a mess traffic is here now!! I know they used to sell chicken livers at this KFC store but I guess they just quit selling them. It was hit or miss before - sometimes they would have them and sometimes they would not. Even then they advised me to call first to make sure they had them. I guess nobody bought them. Except me. I'm pretty sad to hear that because my brother always looks forward to my coming over whenever I'm in Nashville and bringing those delicious KFC chicken livers I went to visit my brother anyway (with no livers) and we arranged to go out for catfish tomorrow night. There's a pretty good place in Donelson for all you can eat catfish. I went there Tuesday night but they were closed. I will review that place tomorrow evening. read more

KFC - the front of a kfc restaurant - Fast Food Near Me - Hermitage, Tennessee

Ordered delivery thru Doordash and food and drinks were awful. One spicy chicken sandwich was soggy and undercooked. The Mac/cheese was cheddar soup. The fountain drinks were watery. Pepsi products.No straws or napkins in this bag ..My total. was $37. Won't make that mistake again Avoid this Hermirage. TN location read more

This store is on my blacklist, just on the first impression! I placed an order in the app to pick up some food, and was hoping to puck it up in the drive-through. Apparently, that wasn't good enough for them, as they made me come in to pick up the food. There was nobody in the drive-drive-through; and yet, they insisted that I come inside to wait on an order that I could've done in the comfort of my car. The IDGAF was on a full court press as they prepped my food. Oh! And the music was so loud, I couldn't hear my own thoughts. The food was almost average, but the service turned me off completely. To be virtually dead and STILL take your precious time preparing an order AND make me come in for the same service I could've received in the drive through? Sorry, no second chance on this one. Do not go here! read more

the food here was fresh. order was taken quickly and delivered quickly. definitely I will return to this KFC.

The food we RECEIVED was good. BUT, they did not give me the chicken pot pie or the extra thigh that I ordered and paid. I called KFC and explained THEIR mistake and asked them to deliver the missing food. I was told NO, not very politely. With all of the food delivery services available, I did not believe that was an unreasonable request. They should PAY FOR THEIR MISTAKES!!! Instead, I didn't have supper! A loyal patron of over 50 YEARS read more

Rude rude rude!!! Didn't close for an hour and yet refused to service us. Little girl was rude about it too. Do not recommend.

What I ordered I did not get and beyond that the woman the window was absolutely the rudest person I have encountered and treated me like I was a bother to her for coming to the restaurant. Will not make this mistake again. Might be why they have no customers ever. Should have been a sign. read more

KFC - Ordered crispy chicken box with mashed potatoes - Fast Food Near Me - Hermitage, Tennessee

This location only hires rude, unprofessional people. The poor service has happened to me on multiple occasions. Zero people skills.

This KFC is absolutely ridiculous I ordered a famous bowl and asked for chicken and corn on the side and they told me they had to charge me for the chicken and corn to be on the side which makes sense if it was like $.10 for the container but they tried to charge me for the whole side which would include the chicken and the container. Making my five dollar famous bowl now a $10-$12 bowl. I've never been charged for asking for the chicken and corn on the side but I totally understood if it was a new rule but the rule doesn't make sense you do you have me paying for the chicken twice. Anyway I went down the street to the other KFC and got my chicken bowl exactly how I wanted for the price that is posted on the menu. ‍ read more

I was in the drive through and after I got done telling them my order I got called (a stupid ass little boy and don't know what I want) bc I said one second let me look at the menu. I do want them fired or talked to asap. read more

This restaurant is almost never open! Don't bank on stopping by on your way home. If you count on this, you will have a very hungry family!

This place is terrible . The employees are so rude and they act like they are doing you a favor by taking your order . Never a thank you come again from anyone . My food was just thrown in the bag my biscuit was laying in the bottom of the bag not wrap up geez ! Don't go there !! read more

The people that work here are very unfriendly. They try not to speak clearly and twice we have received our order that was not accurate. The last order for a bucket with mashed potatoes and coleslaw came with no white meat and no breasts and instead of mashed potatoes was macaroni & cheese. It was like day old chicken so I think we're done going to this location. If you don't speak like a person in the hood, just know you won't get your order right. read more

The Original Recipe Chicken came out hot and tasty. It was five star worthy. The order came out quickly. I deducted a star for the corn. It was a little tough and I have tasted better. Kenneth took our order. He was attentive and polite. I saw him give some Senior Citizens help with their orders and made suggestions to them in a kind manner. Good for you Kenneth, your Momma raised you right. read more

I was just at KFC on lebanon rd. The girl working the window didn't appreciate me asking a question about chicken livers, they were out, and she popped off with an attitude so I said just cancel my order. She threw my card at me into my car, slammed the window and walked away with an attitude. So I parked my car and was going to go in and speak with the manager, it's drive thru only. So I called and the manger was talking through someone, didn't even have the decency to get on the phone and said the employee would be spoke to. That was it. I chose KFC for my lunch, I left work to go there and I had to go back to work without food because of this persons rude behavior, that was condoned by the manager because anyone that's been to KFC knows what the kitchen looks like. Just thought everyone should know about my poor experience so hopefully you don't make the mistake of wasting your time ****update I have contacted corporate and waiting a response.****** -- at KFC (4744 Lebanon Rd, Hermitage, TN). read more

Absolutely horrible customer service. The woman with 2 teeth working the drive thru line was extremely rude & passive aggressive. She snatched my card out of my hand and was acting as if she was annoyed to be at work. Made me up up to wait on my order (for 2 people) while 5 people behind me were able to get theirs just fine with no wait. The lady who brought out the food to us was very cold shouldered too. I just think these employees need some training on customer service. Cause whew chileee, the ghetto. read more

Service was terrible! Such an unpleasant experience. The women at the drive thru seemed irritated before I even spoke. I wasn't even decently greeted. I used to work fast food too and was trying to give her the benefit of the doubt but she was just so unnecessarily rude. Huffing over the microphone and rushing me to complete my order. And then at the window she half opens the window trying to avoid eye contact and shoves me drinks with grunts. After she gives me my food bag I asked her for the receipt and she rolls her eyes. I tell her i'm missing two items and she starts to raise her voice telling me it's all there when i'm trying to explain to her it's right on the receipt but not in the bag. Also I was trying to keep a calm voice with her the entire time she's getting loud with me. Despite the fact how uncomfortable I was because she also had one hand inside of her jacket just sitting like she was waiting to pull a gun on me perhaps?? Regardless of what was in her jacket it was unsanitary. Eventually she walks off and I assume the manger comes. She was no better. I start to tell her about the other employee and she cuts me off trying to stay focus on what I missing instead. I could tell I wasn't going to get far speaking with her and decided to leave. Hence this review. read more

Went through the drive-thru (just now) before 5pm on a Friday. The gal that took my order was so pleasant. I wish I had caught her name. Someone give her a raise! Food came out quickly. Everything was great! Thank you! read more

Went there to order 2 chicken sandwiches and couldn't even complete my order the lady working the window so rude At 1 o'clock March 24th I don't know how Management put someone so rude in a customer service position so I went down to Bojangles and got 2 of theirs Made with love not hate read more

I wish I had checked the reviews before I went to this location! Went today, a Sunday afternoon, and the guy at The window told Us they couldn't serve the Cajun chicken sandwiches until Monday and he didn't know why. So, we ordered regular chicken sandwiches and they tasted like they were from the day before. The Chicken was so overcooked we couldn't chew it and the bun was hard like it had been microwaved or left out a long time. The fries were ice cold. The mayonnaise on the sandwiches tasted like tarter sauce and since KFC is a chicken place, it was quite scary that it tasted like that since everything else tasted so old. Hope my next review isn't from a hospital bed with food Poisoning. I do NOT recommend waisting your time and money here. Needs new employees and new management. read more

Got to the drive thru at 7:40pm. Extremely nice young man was working. Ordered and was told they didn't have any dark meat original recipe. I asked how long it would take to make more. He told me they were closing at 8. I asked again how long g and through the drive-the speaker from someone else"tell him we ain't makin no more "@&$ in chicken. read more

I used to like to come here because I love kfc and all the sides but today we came in and went through the drive through to order a bucket of chicken meal. When we arrived at the window, my son wanted to add on a sprite and some wedges. The man working the drive through said "we can't add to an order". ???Uh, what?? Isn't it your job to sell food here? Anyhow, we said ok. We will just pay for this order and start another one. He proceeds to tell us we need to pull back around. Is this a joke? There was nobody behind us. We just said to forget the second order but we will no longer be back. Very poor customer service. Popeyes, here we come! read more

Very rude, usually out of what you want. Lots of Negative reviews. Don't waist your time.

The lady at the drive through kept her microphone on the whole time while she talked to coworkers. Was very rude and rushed us. We asked for a second to look at things and she kept saying "is there anything I can help you look for orrrr" and kept talking while we were trying to look for food. I will be getting in touch w management because that is unacceptable behavior. read more

ABSOLUTELY DREADFUL EXPERIENCE.. went to the drive thru and was trying to order the lady taking orders one has no idea what patients is. I couldn't even finish my order with out her interrupting. I said if you would let me finish I will tell you. She proceeded to say "Lord have mercy" and was completely disrespectful. Not pleased. read more

Went to this location Saturday 12/5/20 after leaving a funeral and after the horrid greeting at the drive thru I should've stuck with my gut and drove off bc it went downhill from there. Its real simple if you don't want to work the shift then LEAVE! I emailed corporate bc of the nasty and rude attitude I received from greeting to money exchange to food handed out the window. Never again, its way too many chicken places to go through hell for a piece of chicken at this location. read more

i don't think i have ever gone to kfc and my order was correct always something missing or wrong, and it easy orders but never right and never get the cookie! read more

Pitiful customer service. The drive-through line was really long and not moving quickly. When we got up to the speaker I ordered a number 10... No response... Sat there a little while then finally drove up to the window. He tries to give me someone else's order. When I say that's not what I ordered he slammed the window closed. Incredibly rude, but finally got the order and then said "I ain't working Sundays no Mo." Really? Do they even train employees on how to treat customers any more? read more

I understand times are hard right now. But that is no reason for any member of staff to talk to guests or coworkers the way the woman in the drive through did tonight. After I told her we needed a minute to order she promptly began yelling at another co worker and screaming profanities back and forth with them. All while we could hear them over the box. A couple of minutes went by and I hadn't decided what I wanted yet. She said "you know what you want yet". I always feel incredibly rushed at this location and am NEVER met with any sort of customer service. The mashed potatoes and gravy I ordered came with NO gravy, the biscuits we got were all just thrown in to the bag. And even after ordering sauce with the meal. We still had to tell her twice which sauces we needed. This is ridiculous. read more

Employees more interested in chatting and flirting with each other than serving customers. Wrong food, wrong price, wrong receipt. Never again. read more

I gave this KFC three stars ONLY because of the food. The customer service here is usually awful. The cashiers are usually really rude. But my goodness that original chicken is SO BOMBASTIC I can't stop going back! ‍ That's all I ever get. I don't get any of the sides so I can't comment on those. read more

The first impression was the place was not clean AT ALL. The cashier was waaay not friendly or inviting; downright insolent. Their card scanner was not working and I didn't have anything but my debit card. I couldn't wait to head to Bojangles. They're always spotless and friendly; even gave me a free drink while I waited on my order. I'll never return to KFC. read more

Very friendly staff...in addition to serving up the usual good stuff. I kind of like the Nashville hot chicken everyone seems to be complaining about. read more

Worst service ever! The gal working the drive thru was so rude! She acted like she didn't even hear me but I heard through the speaker all of them laughing! This place needs to be closed down! That is a horrible way to treat a disabled person that had an elderly person in the car who could not speak due to a stroke so I was the go between. I tried to pull around and go inside but the dining room was uncharacteristically closed at early evening! Never going back! I would not recommend this place at all. They disrespect folks with disabilities! Awful!!!!!! read more

I don't know what happened but this business has gone to the dogs. The last three times I have visited this KFC, I have not been able to get served. This was a good restaurant at one time but something has changed. I even went to the drive-in and sat there for 3-4 minutes and nobody took my order. B.Huckabee read more

Terrible customer service, out of 3 dinners 2 were wrong, the manager yelled at me through the drive through window that the order matches the receipt. I told her it may match but it's not what I ordered. She screamed at the workers to throw out the wings and then screamed at me it was right now. No apology, I told her I was going to report before and she stared at me like she was trying to intimidate me. This manager should be fired. KFC shouldn't want anyone like this working for them. My husband wont go there because of this woman. So Rude for no reason read more

Bland food. Greeted by a sticky floor, sticky tables, overall unclean. Will not return.

My family is eating here for lunch, and our experience is pleasant. We got the $20 family fill up, and instead of the sides it comes with, we asked for Mac and cheese. Nathaniel was very respectful when taking our order and gave us exactly what we wanted no questions asked. Also, the place is very clean in the inside, especially the windows! I recommend this place indefinitely ! read more

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Nothing's better than coming in at 4 pm and sitting and waiting 2 hours for chicken to be cooked and not being able to get any yourself cause of other customers... thanks KFC... read more

I visited this store twice in a week. It was at approx. 8:30 P. M. They close at 10:00 P. M. I ordered three original wings. Got to the window and they lady said, we ain't got none, and we ain't cooking anymore. I asked then what do you have? Nothing! was her response. She then said let me see what we got. I left with something thing I didn't want. Later in the week I returned to the same store went inside placed my order and the server was so rude, I left without the order. It is said that KFC never responds to complaints, this is serious and needs attention soon. They need new management and crew on the evening shift. I won't be shopping there in the future. read more