Pretty bad location, closing manager on 8/12, after 3 o'clock, was very rude and unprofessional. Not only to me but her employees shouldn't have to be forced to clock in 15 minutes early, leave those kids alone. Hate yourself on your own time :) read more

This place is horrible. This will be my last time getting food from here. The young staff doesn't care. Everyone standing around joking and laughing and I'm waiting for my food and it's going on 10 mins. Food look like it was left all day. They can go ahead close this place. read more

I ordered 8 pc with two mashed potatoes and coleslaw I received one mashed potato and two gravies. read more

Yoo wtf is wrong with taking correct orders. customer service like a trap house better check your order twice extra 2 bucks for Nashville sauce. drink selection terrible store need cleaning hope my food ok not coming back ever again read more

KFC - Half of scoop of mash potatoes this is not a kids meal - Fast Food Near Me - Homewood, Illinois

Charged me 12 dollars for a 3 piece Nashville tender meal last week this week the meal was 7? are your employees stealing?

I see why this place has a 1 star and that's being generous! I Jose place a order for $38.84 and received old chicken two dry large mashed potatoes no gravy no biscuits I mean he'll throw the entire store away at this point. I called 22 times with the kids playing on the phone I'm now on the phone with corporate I will be making a visit to speak with the manager in the morning read more

KFC - Received old chicken called 22 times no answer I will be calling in the morning - Fast Food Near Me - Homewood, Illinois

I ordered the 4 piece chicken tender meal... Those were the smallest, hardest, dried out pieces of chicken that I ever had! They were not fresh! They had to have been sitting out for quite sometimes! I didn't eat them, I was afraid of getting sick.... Waste of money... You have to do better KFC! read more

This is the first time I have been charged to have my chicken dipped in honey bbq sauce. I think it's a scam because I heard the person taking orders at the window and she was adding little charges onto all the orders. She charged me 2$ to dip my tenders and she charged the next person 30 cents for something. Little charges add up. Regardless of if it's a scam 2$ to drizzle bbq sauce on some tenders is outrageous. read more

Dirtiest KFC and understaffed. Took 15-20 minutes to place an order. Restroom smelled like literal shit. Floor was covered in some red liquid and almost every table was dirty. We had to go up several times to get our complete order. No utensils for sides and no cookies. read more

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I walk in to the restaurant, the male employee said hi, about five minutes a female employee showed up to take my order. I was the only customer. I ordered a 8 piece chicken only. It took 21 minutes to fill my order. No new chicken was put out, while I waited. They give me my order, I ask for napkins and was told me that was my order. The chicken is average for KFC, service at this KFC is below average. Plus they don't have unsweetened ice tea read more

Walking in the store is gross. Floors are sticky, not a napkin in sight. Bathroom was unkept, out of paper towels, air dryer didn't work. Food was over cooked and greasy. All of the drinks were either out or didn't have flavor. What do these people do here? Easily the worst kfc I've ever been to. read more

After reading the negative reviews, I felt compelled to share my experience. I live nowhere near this location and acknowledge that I've only been to THIS KFC maybe 3 times in the last year. There are MANY restaurants in this area, but when I have a taste for chicken, I'm drawn here. And while KFC is not my favorite fast food place to eat, THIS KFC is consistent in giving me fresh, hot chicken! I'm HUGE on customer service and will accept mediocre food for GREAT service. I've never experienced any negativity from the employees. I honestly have nothing bad to say! And when I'm in the area and want chicken, I'll be back! read more

When I purchased a 10 piece bucket, ordered through the drive-thru, I received a bucket full of old dark chicken. Then, I got out of my car and walked into the restaurant to return them. Once I spoke with the cashier, I requested new chicken or my money back. She gave me 10 new pieces, or least I thought she did. When I returned home, I realized that the chicken on top was fresh, the 5 pieces underneath were still old pieces. Well, of course, I will never purchase chicken from this location again. Obviously, it doesn't matter to them due to the fact I returned the 1st bucket purchased. Too bad, KFC was once a very popular brand of chicken, not NOW. This isn't the first location that has given me old chicken...... read more

Chicken was dry and flavorless. This is KFC. Seriously? Tried to call manager, phone rang endlessly.

Fourth time in a ROW , they are out of chicken tenders , popcorn chicken, and others main items 3 HOURS before closing. I am giving up on them; I recommended directly across the street BWings, nearby to BostonM, TacoB, McD or even down two stop lights to PopEyes/Wendy's/Culver's. read more

Stay away from this KFC. I literally watched the workers in this circus mess up 5 orders in a row. The young man working the register needs to work in the back because either he's not listening to what people order or he doesn't know how to ring things up! I hadn't tried KFC in 2 years and I gave them a try today but they have set me back another 5 years. The floors and counters were sticky, the food tasted like it had been sitting for days and the biscuits weren't cooked long enough. Thumbs down to this KFC read more

I called this kfc to see if they had any famous bowls left and they did! The guy was very nice and when I arrive to this location he made it aware that there was going to be a wait. Great job! read more

If I could give them 0 stars I would they gave us old stale nasty chicken and all legs so we took it back and the manager didn't wanna give us our money back. You know black people love chicken so how you gonna mess up our chicken smh‍ read more

I ordered 2 entree combo meals. the new Jack something and five hot louisiana chicken tenders. ordered after long wait but only two other cars were in the line. combos were suppsed to come with fries, chicken, one also had mac&cheese and both had drinks. when I pulled up to pay I was asked to sit in the side lot to wait for food. person came to car missing the sides (fries), missing my cookies and the drinks. I was told to wait. I watched as I was ignored and others food behind me was delivered to parking lot. I went back to the window and reported problem I told the server befor. I walked from the lot and stood at the window and had to request each item again.Standing and waiting. now there was a four minute wait for fries so I changed to mashed potatoes. I had to ask for forks (they gave me one but now there are two sides that need forks) which was treated like some unusual/unreasonable request and napkins. At home now and my tender dinner is missing the biscuit. I tried to call for the satisfaction that someone might care or even benefit from the complaint but got no answer. no one seems to be thinking or care much about accuracy, quality, or customer service on this team. Fast food cost too much these days for staff to simply not care and perform so poorly. In this case I certainly did not get what I paid for! The food was over seasoned with salt that burned my throat and swimming in a pool of grease- JUST NOT EDIBLE!!! read more

I wish there was a -1 star I could give this establishment. I went here probably three times too many in the past 6 months and the customer service sucks!! Not only is the drive-thru times longer than 10 minutes, but that's before you even place your order. Let's not talk about when Shaniqua or LaTifa finish screwing up your order. Some may feel this is extreme, but management is non existent or they were trained by robots. Not only is the food EXPENSIVE for starters, but smile! Act like you are giving me service, not your nasty attitude because some guy didn't like you on Facebook! Most of the time, it's a woman in the drive-thru, taking my order. read more

Sad. This is my first time here and I guest it will be my last. Looking at their ratings, I see why. Had a taste for some chicken so I decided to stop here. Got a new guy serving the people who walk in. I had four people ahead of me. Fifth teen minutes late, still standing in line, now I got three people ahead of me. I only get a hour for lunch. So I had to make a executive decision. Leave and go somewhere else if I want to sit down and eat. So now I'm down the street at McDonald's eating enjoying my last thirty minutes. read more

I recently went into the KFC in Homewood IL and purchased 3, 10 piece buckets of chicken which came with 2 sides and 4 biscuits with each one. I was celebrating my Dad's 87th birthday with all my sibling and family. This was a very important birthday because my dad has been battling Cancer for 2 years and for him to celebrate another birthday milestone was pretty special. My bill came to $79.00 which to me is alot. I was told by the cashier it would be a 20 min wait and I had no problem with that. 25 mins later I returned to the cashier and she said "umm what did you order i dont see your order". Now mind you several people have come in and out the store and I can hear them purchasing chicken while I am waiting. Another clerk told the cashier "There it is rite there "30 pieces of chicken. So at that point because they had given away all the wings i had to settle for extras thighs and breast which i did not want, I never got any kind of apology, the manager just looked dumbfounded and offered me a cake. This service at this location is horrible all the time. They never have enough chicken, the lobby is always full of people waiting on chicken, and the drive thru line is wrapped around the building no matter what time you go just about. read more

I have not been to this location in quite awhile because of the really bad food and total lack of service. Well, my husband went last week and got me a pot pie, which I love from there. It was fantastic! So.......of course I had to push my luck and go back last night. BAD mistake! My husband ordered the pot pie, got to the window, paid and then the manager came over and said they were out of the pies. So, my husband replaced it with a wing meal at which time the manager charged him an extra $3.00. Hubby said he thought that wasn't fair as he had already paid and it was their mistake. The order should never had gotten to that point. They fussed a bit and he ended up paying. OK, I get it...pay for your food.....but.... why did it get to the point of an argument? GOOD service would be to say sorry and replace the food and move on. Also, why was the manager not wearing a headset and listening to the orders as they are supposed to do? This would avoid issues of this sort. It is also a good idea to actually Tell the DT person that you are out of food!! I know, I'm a rebel.... I was a manager at KFC (among other places) and I know they can be REALLY ignorant about customer service, but seriously. In as much as Boston Market is about a block away in virtually the same parking lot and they have pretty good pies...guess where I will be going. read more

I hate that I have give this restaurant a star at all... I will NEVER visit this KFC again! Whoever owns this franchise simply does not care about the restaurant, food, cleanliness, or the type of workers they hire. If you choose to visit this restaurant, I suggest you pay with cash. I would never give them my credit card. In addition, my mother visited this restaurant maybe 1 month ago and as usual they were out of just about everything she wanted. So she opted for something different and she politely asked the cashier if he thought it would be filling. He snapped back at her and said... "I don't know and I don't care"! My mother was appalled at the rudeness and insensitivity of this young man. When she mentioned that he didn't have to be so rude, he just shrugged and ignored her. Really... Is that how your mama trained you to be ignorant? I can't even... They'll never see another dollar from me and I told my mom never to go back there either. Ridiculous! read more

Unfortunate! I ordered the $20,00 fill up, was told to pull forward and my order would be brought out to me. About 20 minutes later a young man comes to my window to ask me what my order was! He tells me they did not have enough chicken for my order (yet while I waited at least 10 cars were served), then he says the fryer was broke, I had ordered all dark 1/2 regular and 1/2 crispy chicken. Then the young man says the chicken will be done in about 3 minutes, but all this while others were being served. What? The young man took my receipt, did not return it, then another young man comes out with the order. Expecting freshly cooked chicken, great disappointment to discover we received 7 pieces of chicken all breading mushy, the sides were adequate except the biscuits were hard and dry. The crew on this Friday is less to be desired. The wait was terrible and I did not get what I ordered, SHAME on management - who's running the show? I guess no pride in ownership.. This apparent disregard for customers will surely run you in the red. read more

The saga continues. As I was walking up with my coupon for free chicken. A group of people were walking out with their coupons and no chicken. There was no sign on the door. And the lady at the register didn't say a word until you got up to order. They were not honoring the coupons. But you can mail it in with another form to get a raincheck. Everone was pissed off. People were coming in from the drive-thru and asking for their money back because they were so bent at this whole thing. I said screw it and ordered a couple of chicken wraps. Where's the chicken? They came in a nice bag. And they were wrapped like a burrito on one end and the other was open. But the first 4 inches of the wrap was empty. Like when you open a bag of potato chips. I thought it was just that one. Nope. Dude, this is just fucked up! I can get more food for the money and put up with a lot less bull shit, just about anywhere. The inside was nice though. read more