No surprise this place has a 1.5 start rating , now I know why. I drive up to the drive through and there is no response from inside and it's not like there is a line of people at the door waiting to get in. So I drive up to the window , the ladies just look at me not caring to come to the window and then when I get my food the chicken is all dried up , no taste what so ever . DO NOT COME TO THIS PLACE ... horrible service . read more

KFC - Same thing crust all aged - Fast Food Near Me - Houston, Texas

The service is horrible. Look like they got crackheads working in there I will never go back here again. They always get my stuff wrong. But they don't care that's the problem. whenever you do, don't go here. read more

The food was delicious and hot and they gave me big pieces of chicken. The lady that gave me my food was really nice I could tell she was when she asked me for my order. She put a smile on my face. Line was empty I don't know why as I didn't have anything wrong with my order. Will be back in the future. Ohhhh and the biscuits were fluffy and cooked as they should I used to get hard burnt bread but no these were nice fluffy and buttery. My kids were fighting over them lol. read more

I absolutely hate this KFC location! Every time I go inside the floors and tables are dirty. They never get my order right. They are sometimes rude. Never going to this location again!!! 0/10 don't recommend. My tenders don't even be cooked all the way! This location really needs to be closed down ! read more

This was the worse KFC I been to in a long time. Chicken was greasy nasty the soda taste like medicine as if they never cleaned the machine I don't have money to waste. This was a wasted 11 drls never again. read more

Slow and rude service, poor communication skills, asked for receipt twice, cashier refused to give receipt after asking twice, paid cash, ignored by cashier when asking for receipt, went inside for receipt, cashier refused to provide receipt, no explanation. Would not recommend due to rudeness, slowness and poor communication. read more

The wait time is crazy when it's not even busy , 3 people on the shift and 20 minutes for for pieces of chicken ridiculous

I ordered online for my granddaughter..got to the window let the so called manager know to make sure the food is fresh and hot and the lady slammed the window in our face is what made me get out and return the food cause it came out so fast & it was cold & stale.When I got inside there was one lady waiting on her food as well as one man seated eating his food,& 1 lady in the lobb,the lady immediately told me im sorry you are going through this i wish she just remake your order,she then came back and snatched the bag from the counter and proceeded to tell me to get out & she was calling the police because I was recording her thats when I sat down calmly and told her to call I will wait,then she gets on the phone and talks in Spanish and go to the office..then she told another guy in Spanish to give me my food where he gave me the same food took out the nuggets that came with that order proceeded to talk to the lady in the lobby where she gave me her number & said she will be a WITNESS to the incident that happened i got her number & proceeded to take the bag and walk out where my granddaughter & mother n law was waiting in the uber,this lady is very RUDE & racist she referred to me a BLACK in Spanish & said POLICIA which i know some Spanish cause my daughter n law is mexican & El Salvadoran so i can understand some stuff she needs to be removed I have videos all the way from the drive thru I need someone to reach out ASAP cause im not gonna let this go unnoticed I will post the video on social media & reach out to a higher authority if it's not handled plus yall have cameras so I know y'all can look at it.If you look like me stay away from this KFC you will get cold old food along with very rude comments coming your w for asking for FRESH FOOD.If i could give 0 stars i would. read more

Mark this one in the 'if I could give 0 stars I would' category. Been to this location a few times with no real issue besides having to pull up front and wait for my order. Hesitated to go again after reading all the bad reviews but my son wanted nuggets from KFC. Drove up and was told they don't have nuggets, I would have to wait, then oh wait we don't have them at all. I ordered a tender meal and 8 piece meal. Cashier told me to pull up front per usual. After about 10 minutes I see a worker come out with two bags of food and asks me what I ordered and I told him exactly what I ordered and he looked at me in shock as if I read a completely different order he walks to the car behind me and I see the lady tell him her order and he walks back to me. To my disbelief, the worker asks if I ordered the tenders and 8 piece meal. I tell him yes and he tells his manager or someone in his earpiece nevermind I found the person. I tell him I gave you my exact order 3 minutes ago and you walked away, his response was 'yeah' and walks back into the store. Food was garbage. The chicken skin was soggy and falling apart. The chicken looked like someone used their hands and rubbed all the batter and skin until it fell off and broke into pieces. They did leave me a nice present of a feather on my chicken wing for extra flavoring and forgot my gravy for my mashed potatoes. SMH. $42 worth of food and 2 napkins and no utensils. Never again. read more

KFC - Feather for flavoring. - Fast Food Near Me - Houston, Texas

3 stars for giving me a breast and thigh when I clearly said wing and breast. My wife ate the thigh so it didn't go to waste. The guy that ordered before me wanted a breast and thigh. read more

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We went to the KFC on 249 & Louetta to get some dinner on the way home 07/28/2024 (Sunday). As many, we are still recovering from Beryl, and our fridge has just the bare minimum since we had to throw away everything. We ordered the 12 piece dinner, $40.04, so we would have some extra for tomorrow. What we ended up with was 12 pieces of old, dried up cold chicken. It's been years since I've visited KFC, and this will be the last time. They served us food that should have been thrown into the trash, but they thought placing it into their bucket and sending it home with us was a better option. We went there at 8 pm, two hours before closing time, so there is absolutely no excuse, except they just don't care. We were able to eat a couple of pieces, but those too were dried out. We were too tired to take it back. We never got a receipt when we paid. We were asked to wait on the other side of the store while the order was being filled. (Drive thru) Once we got home and opened the bucket, I looked for the receipt, but it was not in the bag either. The key in the picture is to show the size of the chicken. Don't waste your time with this place. I emailed the corporate office that night, then again 48 hours later, but they never responded to me either. They have your money, and it does not affect their stock, so they DO NOT CARE! read more

KFC - Part of our dried up chicken, look at the size of the chicken compared to the key! - Fast Food Near Me - Houston, Texas

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I feel compelled to share by experience from today. You see, I have childhood memories of KFC being great. My father would buy KFC nearly every mother's day so my mom wouldn't have to cook dinner. It wasn't the best, but we all enjoyed it. Today was very different. I want to the KFC on Louetta and 249 (for the first time in about 5 years). I downloaded the app and ordered ahead. We arrived, and they told me that my order had already been picked up - but I am me, and I didn't get it. They said they'd re-make it - no problem. I asked for for our cups. The drink machine looked like a disaster and was in serious need of deep-cleaning. I pushed the ice-dispenser and got 2 ice cubes AND AN ORANGE BALLPOINT PEN FELL INTO MY CUP. I'm not even joking! I walked to the counter, my stomach in knots, now, as I contemplated germs mixing around all of the ice in the dispenser. I really wanted to take a picture, but the lady at the counter took it and threw it in the trash before I could. My daughter had black flecks in her cup after dumping her ice out. Every table and seat in the restaurant had crumbs and/or grease on it. We cleaned our own table to eat at. The floors were dirty, and the parking lot matched the inside of the restaurant with trash everywhere. Besides giving me their "classic" rather than their "spicy" chicken sandwich as I had ordered, and not giving us all the cookies we ordered, the food looked old. My individual mashed potatoes and gravy had old and crusty gravy all around the edges. Word to the wise: pull off the crunchy skin to see what is underneath before you take a bite. The meat was minimal, and somehow I got a bunch of backbone and a good lung nugget to boot! Gross! Oh, and they never apologized for the ballpoint pen in their ice/my cup. They just got me a new cup. How kind. Bottom line: avoid this KFC if you want to live read more

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Yup. This place still sucks. I keep giving it try once a year or so to see if they've changed and it disappoints every time. People are waking out because there's nobody at the counter. And then we have to wait 20min for chicken. SMH. Do they anticipate nobody to come and buy chicken? Can't have any ready to serve? Such a waste of time. read more

If I could give a half star, I would They got my order wrong, and the manager was Rude She grabbed the box of chicken from my wife hand and charged us extra cash for them, getting the order wrong She did not know I understood Spanish they got the other person that was in line order wrong also the chicken was burnt and had the nerve to be confrontational Would rather go hungry read more

Yes, I am reviewing KFC lol. And Mrs. Jenny is awesome. Such a sweetheart! It's good to find southern hospitality still exists and she made my night. I of corse was watching a show and the family was eating fried chicken so I naturally wanted some and the closest thing was KFC off of Louetta. And I know it's late and everybody wants to go home but Mrs. Jenny thank you so much for your hospitality. dang it I forgot to order jalapeños why do I always do that! read more

KFC - Fast Food Near Me - Houston, Texas

I came through the drive thru and ordered a 5 $ bowl sprint n fresh. I received my food and it was fresh but not spicy so I went through the line again and told the cashier my food was supposed to be spicy she takes the regular 5$ bowl and gives it back drenched in oil I've been here many times and have gotten the 5$ bowl spicy all the time i am extremely disappointed will not be coming back here. read more

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The person listed on my receipt says Osvaldo. Not sure if this is the correct person, but the cashier was beyond rude! There apparently is an up charge for white meat on their two piece combo, but that was not disclosed until I was at the window. She gave me my drink with soda spilled all over the sides and was extremely curt when I asked for napkins to wipe it down myself. When I asked for ketchup and honey she gave two packets each which I guess was supposed to be sufficient for my order. I asked for more ketchup and she glared at me as barked "What do you want?!" I have never experienced such unprovoked blatant rudeness from a fast food worker in my life. The food was okay and up tp par as KFC brand, but combined with her service made the entire experience disgusting! read more

This location is the worse!!!! They shouldn't serve chicken like this! Definitely won't be back!! Hopefully they close down!! Was supposed to be grilled! Smdh read more

KFC - 3 piece chicken meal - Fast Food Near Me - Houston, Texas

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This is the worst location. Me and my fiancé order some chicken and their chicken tasted like rubber and the tea was also disgusting. When we brought it to the attention they said they were busy. So from here and out no more rubber chicken . read more

ABSOLUTELY HORRIBLE! From the service to the food! I do not know how this place is even open I wish I would have read reviews before I went there. The food was absolutely terrible. The chicken was gross. Famous bowl was dried out like it had been sitting there for God knows how long. Instead of chicken being Crispy it was soggy and slimy! I used to love their cole slaw but it was sour tasting and just down right horrible! And to top it of the drinks were all gross Dr Pepper. Pepsi, and Mountain Dew.... I don't eat KFC often and I definitely will not go back here. The health department should go here SND I GUARANTEE they would be shut down so fast. read more

absolutely sub-par. I asked for a 12 pc dark, this was at 8:25 "we don't have enough for a 12 pc, we only have chicken tenders" I said ok, can you just give me the dark you have mixed WITH the tenders? A gentleman (or lack thereof) grabs the mic from the female who was helping me and exclaims "maam! it's either all chicken or all tenders!". I said ok, so you have white meat then..? no response, completely ignored, I sat behind 3 cars just so I could wait to get out of the line. if you want KFC, drive 1/2. mile further up the road to Louetta and Jones, the customer service is always great, food always hot, THEY DONT RUN OUT OF CHICKEN AT 8:00. read more

The service is really bad . Need to hire someone to work with you and help the customers with out a attitude.I guess if you pay your employees better you will get a good help read more

Dear KFC, Your too tart azz lemonade really ain't all that for you to be charging me an extra fee for it, THEN on top of that don't give refills without a patron having to buy a whole new drink? It's just lemons, water, sugar so stop acting like it's made with Jesus' tears! And clean off the tables more often, we aren't eating outside on picnic tables! read more

First off, I ordered honey bbq wings which came plain , along with an 8 piece meal and a spicy chicken sandwhich. Sandwhich came classic and no sides with the 8 piece. There saving grace was Jennie in the drive through window. Kindest women, when I was debating on coming back and getting my order corrected I sat and watched an employee vaping out by a truck and decided to cut my losses. Probably won't be visiting a kfc soon after this. read more

Be careful I'm almost certain someone who works here stole my bank card information and used it as soon as I left the drive through!! Card and their purchase @JUSTLISASERVICE canceled!! read more

Worst. Service. Ever. I don't believe I've ever waited 25 minutes for drive through food, but I can certainly tell you I'll never wait 25 minutes for it ever again. To top it off, I personally witnessed an employee drop food on the floor, pick it up, place it back in a bag, and serve it to a waiting customer. If I hadn't seen my food prep from start to finish I'd have left right after seeing that little incident. read more

I operate and own my own business in retail and I have been in the food service industry for the first 15 years of my life that being said my wife went through the drive-through placed an order for three piece dark meat another two piece leg and thigh with two drinks seltzer or Sprite totally carbonated water no flavor went to grab my container out of the bag and the box was not folded correctly, so when I went to take my container out of the bag everything came out of the bottom and the pouring rain ruined and did not give my wife a receipt this is my second bad bad bad experience at this Kentucky fried chicken. GOING TO THIS PLACE IS LIKE ROWING DOWN SHIT RIVER WITH HOLES IN THE BOAT,WASTE OF TIME!!!!!THIS PLACE SUCKS HAS GONE TO HELL. Will never go back the pandemic snack kicking this place in the ass it's the employees in the managementWOW!!! read more

The tenders i ordered were extra crispy... on the inside! They gave me chicken jerky. Those strips were either microwaved for way too long or they were from the night before... i dont go for kfc often and after this, things are gonna stay that way. And their sandwich is bad compared to popeyes, the sauce on it tastes like salad dressing read more

Unmmmmm maybe a sign "WE ARE CLOSED" would be nice. And usually the food isn't all that great. I've been here several times just close to home. I did however want a spicy chicken bowl. Bright light on the building exterior and interior. Also, bright lights on the drive thru who would if knew they were closed after waiting patiently...... read more

Love the food, usually. I heard the tenders had the original recipe on them, nope. It's hard to find a location these days...so this is the only option. Place was dirty to say the least. read more

Went to try their spicy chicken sandwich. Before I could bite into it I knew it was not fried to order as it's being advertised. The batter had a dry look to it and sure enough it was not fried to order. I took a few bites and decided to return it for a made to order one. To my surprise the cashier insisted that it was fresh after taking my Sandwhich back and said he couldn't make me a new one and that I would have to buy another one. When I asked for my money back, a another cashier came and began questioning me about returning the sandwhich (she knew what was going on) in a rude and disrespectful manner as to scare me into forgetting about my request. I politely stood my ground but she was really upset and hastily threw away my sandwich while telling the cashier to make me a New one. They came Back in seconds and I knew it was not "fried to order" The bun and the sauce was good but not the chicken and The staff. Avoid this location. False advertising. read more

There was a bit of a wait . I got there at 10 o'clock and not having the option to order what I wanted. We ordered the eight piece mixed match but they only had white meat. read more

This is the dirtiest KFC I've ever been to. There were little gnats flying all around the soda machine and trash cans, every floor tile had crumbs on it, all the garbage cans were full, tables were filthy, and there were no paper towels in the bathroom for who knows how long. DISGUSTING! It was while I was standing at the counter, unattended to and with no employee in sight, That I saw the gnats, floor, and filthy tables. I will be forwarding my concerns to corporate. read more

Posted Hours are 10am - 11pm. Showed up at 9:30pm with my wife and 3 kids only to be met at the door by an employee telling us that they were closed! Most lights in the kitchen area were off and other employees were mopping the dining area. Guess I'll start hitting the Popeyes down the street. read more

Have been 3 times, absolutely terrible. Went last night and ordered 9 piece tenders - drove home and ended up with meat on the bone. The skin coating is wet and should be crispy and the wedges are old and extremely salty. Service terrible - had to repeat my order several times and it was still wrong. Chicken is small. Whole place is a joke. I'm a Brit who is shocked by the poor quality in one of the words most famous franchises. How does HQ let this happen? read more

The new male young manager (fm Missouri City) is a hoot, he made the ordering a great experience he also told us about the Nashville Hot Chicken and allowed us to sample some.... OMG can I say it bought back memories from home (being that I'm originally fm Nashville & we have Princess Hot Chicken --- the KFC is not as HOT but very flavorful lol).... We order that and I'm so hoping that KFC keep this as one of there regular meats. read more

KFC - Nashville Hot Chicken - Fast Food Near Me - Houston, Texas

I don't know about the prior reviews but I got the customer service of a lifetime. I was greeted with a smile and admittedly a pain in the a** being a bit indecisive. Wanda was very patient and she went out of her way to make my experience exceptional with opinions and even allowing me to try a sauce before buying it. Ultimately I bought an extra combo just because of it. I will say, i'm a tough critic and especially at fast food. I will certainly return to this location to visit Jackie and her stellar team! read more

Disgusting...I ordered online when I got there 3 employees looked at me and walked by me never asked if I wanted to ordered. The employees putting food in the containers did NOT have gloves on (during Covid 19) and were eating the food with bare hands putting it in their mouth then reaching back in the food to get more!! When I said something to one of the employees they looked at me and shrugged so I asked if there was a manager they said not right now and walked off. If I could give zero stars I would. read more

I had the second worst experience at KFC on Louetta and 249. Every time I try and order hot wings from KFC, I'm always met with some sort of delay as if the workers don't like cooking the hot wings or it is not the favorite thing to sell!! I pulled up to the drive through speaker Tuesday, November 20th and asked how long does it take to prepare your hot wings? The drive through person said 10 to 15 minutes and I replied ok I would like some. When we pulled up to the window the cashier was not friendly and when told her I did not want the wings she boxed, but I said I would wait for some hot ones. You would think I insulted her! My request was met with eye rolls and instant attitude! I requested a refund and just left! I will never visit KFC again because this was the second worst experience! At the 2920 location we sat at the drive through speaker for 5 minutes literally. I thought maybe they are short staffed, but to my surprise you could see about 5 people moving about the restaurant when we pulled up! They were out of fries, had only certain flavored drinks and swore the wings were fresh! The chicken sandwich looked as if it had sat out for hours and the wings were cold and old. We were driving out of town, so by the time we pulled all the food out we were already on the freeway and refused to turnaround! Terrible experiences! :( read more

The worse KFC I have ever been too. I got a big box for it to provide me little ass chicken. Gave me a drink with no ice on the hottest day in Houston. Not professional at all. Look like too much is going on at this location. Won't be returning here anymore. I'll just go the extra mile to the one on Louetta and Gray. This location needs to just close or reevaluate the staff. Didn't ask me what I want as sides. Gave me what they wanted, like I've never been to KFC before. read more