Food is not up to par and the manager is rude I will never eat there again and the wait on ordered is horrendous

Wasn't too busy when I came in on a random Weds afternoon to pick up my online order for a double-down sandwich. Came about 10 mins before my order pickup time, so it looks like they make it right before your set pickup time for your order. Got the regular double down in san online order to try for myself and as part of the Blizzard Diablo IV promotion for that sweet sweet early access code. I mean...look at that combo. They know their MMO-playing demographic, do they not? The service was nice-- the bearded staff there called me Sweetheart, which I'd never gotten outside of older women at a diner, but was endearing (and gender-neutral)! As for the sandwich: I was a bit weirded out by the slices of cheese stiffly poking out of the two hefty fried chicken patties (?) but they melted nicely by the time i got home to eat them. The breading was heavy-duty, with some crunch, a nice layer of bacon between. The fries were pretty salty, so had to rub some of it off. It ended being pretty rich for me, so I had to split it over two meals. And had to have some toast with it to balance the fried chicken. So it ended up being a trad sandwich in the end. Overall, not bad, given the price is under $9 for the sandwich. read more

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This place is a joke... been here 3 times and poor food and service every time. The third time was only because my wife insisted. Went through the drive through, my wife ordered 5 piece tenders and I the 5 piece dinner with sides. Got home only to be disappointed, my five piece dinner was like five very small things that look like they may have been once part of a full piece of chicken. It was like they were pranking us. The time before this they had no chicken available. Save yourself the trouble and waste of money. Shut her down read more

I stopped at KFC all I wanted was 3 piece of original chicken and a order of fries it was $15 Dollars and some change got to the window paid for the meal then the guy said I would have to pull around and they would bring it to me the chicken was cooking it would be about 7 minutes okay I waited for almost 15 minutes I walked in and the girl said she forgot me 330 in the afternoon I was the only person in the lobby got home the chicken was so over cooked rock hard never will I go back read more

I am writing this as I continue waiting in the drive thru. It's been over 15 minutes. This place is the worst- terrible food- terrible service- every time. read more

Ordered KFC's $20 Family Pack today. It should be called more like a Family Snack Pack. If your family consists of 2 adults (with one adult that doesn't eat much at all) and 1 child you might be ok. Any more than that and someone is going hungry. The family pack consists of 2 wings, 3 drums and a thigh for the chicken, 4 very small side and 4 small biscuits. The biscuits are smaller than they use to be. Now you say 4 is good but just look at the picture of the size of these sides. Anyway, it was plenty for us 2 adults and had 1 from left over, but that was about it. read more

KFC - This is the total meal - Fast Food Near Me - Ithaca, New York

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Every time I come here there's some bs. Workers are usually rude, food takes forever, items are missing. Don't come here.

Staff are rude anytime I come here this specific time they did not have anything ready that I wanted. Service 1/10 the employee who took my order was rude, made me wait ten minutes just to order to find out I had to wait another 10 minutes for them to make what I wanted. Not sure what speed competition they're trying to be in but they should work on quality of service and quality of food and actually having food ready. Maybe a little work on customer service to go along with that a little hospitality. Not pleased, I will be continuing to avoid this location and take my business to owego or out to cortland. Thought it would be convenient being close to where I live. Do not go here read more

I ordered food from here via doordash and I paid 30 dollars to not even receive the 10 dollar famous bowl, and then also have to wait 3-7 business days for a refund. One of the chicken wraps i ordered was so poorly constructed the tortilla just fell apart with one dot of mayo on it and near rock solid chicken. Nothing else. Then the other chicken wrap was burnt to a crisp and so was the mac and cheese in it. The mac and cheese bowl I got was stale tasting. I used to love going to KFC back in the early 2000's when it was in ithaca. Now its embarrassing to order food from. The staff are just lazy and idk what kind of circus is being run down there, but they need to clean it up and pay attention to what theyre doing before someone calls corporate. This isnt the first time ive had issues with food quality down there either. I recommend spending your money at Krispy Krunchy by the DMV. Their food is ALWAYS fresh and on point. Not buying from here again. read more

Ordered my meal from the kiosk when I walked in. I sat down at a table and waited. 20 minutes later, the girl behind the counter called my name and told me my meal would be another 14 minutes, but would be fresh. She did give me a soft drink cup although my order didn't include a soft drink. I told her so, and she said it was okay. 40 minutes later I still didn't have my meal. I told the girl I had to go and I wanted a refund. She offered to get my meal, but I told her didnt have time to eat. She said we don't really do refunds, but she would call the general manager. She gave me my refund and offered to give me something for free, but I didn't have time. I don't know her name, but she was very nice and empathetic. This isn't the 1st time that I've gone there and waited a ridiculous amount of time for a meal. read more

NOOOOO STARRRRRR!!!!!! disgusting degrading they gave me cold wraps cold fries cold nuggets I asked for warm wraps they gave me cold ones again why are we still racist in 2024? disgusting like shut down the whole building. read more

Sucks donkey ______!! Can't get food they Say they can deliver. Not even sure why they couldn't get to the door. ???? read more

Sucked Simply sucked. Nasty food. Salty greasy crap Service sucked Long wait Order Wrong read more

I'm excited that we finally have a KFC in town. We went through the drive thru and the service was quick and nice. Only issue is that I had to ask for sauces and napkins and all the extras. They didn't ask me what I want, we got 12 tenders box and side of Mac n cheese, biscuits, and cole slaw one fries, total was $36. Everything was good. I would just be aware of asking them for sauces, ketchup and anything else you need because they don't add it on their own. read more

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I ordered food from here via doordash, paid 30 dollars, to not even receive my 10 dollar famous bowl. The main part of the order. Now I have to wait to be refunded that 10 dollars in 3-7 business days. The food I did receive was stale tasting and the chicken wrap was so poorly constructed the tortilla just fell apart. There was a dot of mayo on it with nothing else, and the chicken was near rock solid. Disappointing. The mac and cheese chicken wrap is burnt, and extremely dry. Macaroni and cheese inside the wrap is burnt. Idk what kind of circus is being run down there, but they need to clean it up and pay attention to what theyre doing before someone calls the corporate owner. This isnt the first time ive had similar issues with the food there. KFC used to be one of my favorite places to eat in Ithaca way back in the early 2000's. Now its embarrassing buying food from. If you can, go to Krispy Krunchy by the DMV. Their food is ALWAYS spot on, and fresh. Not ordering from here again. Lazy and gross. read more

You have to double check that your order is correct. They will consistently screw things up. For example: -Give you the wrong sides -Forget items -Don't give you utensils If it is important that your order is correct then I would not order delivery b/c you can't double check it. Recently, I was in COVID quarantine and decided to get the chicken tenders as a treat. The staff completely forgot the two sauces. Have you ever had the chicken tenders with no dipping sauce? They are just kind of salty and not that good - I want a refund :( I do like the food, but will not get delivery from them again. read more

The absolute worst. Fry your chicken at home. They messaged me an hour and a half after placing a delivery order to say that there was no food left at all and suggested I cancel my order. They offered me no other option until the delivery person insisted that there must be some substitution. By that time, I was so turned off by the wait time and experience that I canceled. I will never order from here again and I definitely will be telling everyone with ears about this experience. read more

Open late by Ithaca standards. Chicken was nice & hot, mash, gravy & corn all tasted good. Minor inconvenience that you either have to go inside or wrap around the drive you if you forget or want to add something because apparently they can't ring you up @ the drive thru window, even though you already ordered? Weird, but at least the food was on point. read more

At the drive-thru, I asked for a 3 piece with 2 sides. I asked if it was dark meat or mixed dark and white, and he said its a drumstick and two thighs. The price was 12.19. I got home and, there were only two pieces in the box. read more

This KFC has only been open for a month, so granted they are still working out the kinks, BUT..... I purchased the meals while going through the drive through, a 2 pc and 3 pc original meals. The 2 pc was fine, the 3 pc was nasty, burned and dried. I tried to call, but there was no answer, so I drove 15 minutes back into town to complain. Once there both the shift manager and the manager above her apologized profusely and offered to replace the chicken. When I asked about compensation for driving back in she said, "we can't do that". She acknowledged that the chicken was burned and said, "We're training new people and there are mistakes." So, I said "If you know it's burned, why did you send it out?!?" No real answer! My advice is to check your chicken before you leave, because the DO NOT seem to be to COMPETENT! I didn't think to take a picture before throwing it out..... read more

This KFC has failed to give me sauce with my chicken the last 3 times I've ordered. That's frankly disgraceful. Borderline scammy. If you want sauce with your chicken, try somewhere else. read more

I was visiting my Dad in the hospital I asked my son to pick me up a 3pc tender box from KFC. It was awful. After waiting an hour he came away with a very small portion of tenders the size of 3 nuggets,inedible mac and cheese as well as awful Mash & gravy. The Mac was dried out and crunchy and the mash tasted awful I ended up throwing it away. I was really hungry I had not eaten all day the amount of chicken would not fill up a toddler and was dry. Very expensive for the amount of food received. So disappointing I will never go there again. I posted a picture of what this meal was supposed to look like. read more

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ordered an 8 piece family meal and for the second time they forgot the gravy! when I called to talk to someone I was told he was in the middle of a crisis and he did not have time to listen to a complaint! guess from now on I will have to examine my order while I am still there to make sure they packed everything! read more

This KFC on Elmira Rd Ithaca has gone down hill.. Will never go again their biscuits are horrible and harder than a rock..Almost broke my teeth with just one bite Their chicken is dry. And you would think for the price you pay you'd get a decent meal.. Very Sad!!! Your lucky I gave you a 1 star only because they wouldn't post my review unless I gave them a rating which should be "0" stars read more

piss pore manager serve whom they want no matter order recieved i ordered my food they served 5 people came after me said sorry i got yer food comming read more

Fast delivery and very easy process. I will be ordering again. Highly recommend using them.

By far the worst KFC I have ever had. When I called about our chicken being so over cooked it wasn't edible. They told me sorry. No thought of making right. Once chance and out. read more

We were so excited to finally have KFC back in Ithaca. The first few visits were awful. Burned, dried out chicken and biscuits you could have used to pound nails. Ok...it'll get better. So, now we've worked our way through the menu and, frankly we're just not feeling it. It's just ok. Just not as good as other KFCs we've been to. The biscuits are better, but the chicken always seems dried out. We want to enjoy this place so will keep on trying. read more

I love KFC but this one is horrible today my husband and I wanted to take our girls out for lunch after a long day of running errands. We walked into the restaurant and there were no customers at all the garbages were over flowing and no one at the counter to take orders no manager in site and no cars in the drive thru. We waited 10 minutes in the lobby and no one came up one of the guys came up but not to the counter he didn't even look at us to see if any one was here and even after we made all kinds of noise in the lobby no one came. So we left I was so mad not because we couldn't eat there but because when I called the store as I was literally getting in my car the managers excuse was I only have 3 people on but I looked back there and there was 6 people all of them not doing a thing but pretending to work. I have worked fast food many times and was even a manager and one point and even on days when I was short staffed I was not hiding in the office or where ever the manager was hiding I was multitasking and helping my staff. We did call corporate also and the lady we talked was so nice and apologetic towards us. Something needs to be done with that store and soon before they are taking out again read more