the manager anthony is by far the best kfc manager, he made sure you left happy and that's what you call customer service, kfc management give this man a raise, just made a lifetime customer!!! read more

The place deserves ZERO stars.... Nada. I went through the drive through and was trying to order honey bbq wings. They associate (woman) said they ran out. Okay, so then I ask for some spicy wings and she said they were out of those too. I questioned why they were out of both, then just got an attitude saying that the honey bbq wings are the same as the spicy wings - only with the sauce..... Okay..... Wtf.... I don't care, just give me what i asked for without all the attitude.... And d*mn, what else did y'all run out of? Napkins??? Smfh! I can't stand going into ghetto neighborhoods bcuz the associates don't know how to provide great customer service (not all - just her). Also I found strains of hair (weave) in my meal box and ended up throwing everything away read more

KFC - Uncooked meat and hair in box - Fast Food Near Me - Sacramento, California

First, I have to say, after more than forty years of eating out in Sacramento, I have seen all types of places to eat. This KFC is the worse. I waited in the drive thru for almost 15 minutes, only to receive the wrong order. I went in to correct this, the food prep area was filthy. Trash pushed underneath the center prep area, dining area was dirty, the service is unbelievably slow. There was no sense of urgency to wait on anyone although there were 3 or more people in line waiting to order. I wonder how the city inspectors allow this KFC to continue to operate under these conditions. It seems to me the employees here don't care. The food is just okay but due to the above issues I won't be going back or raising my rating. read more

Run!!!! Go to a different location! This one is horrible! I am still waiting for my 1 famous bowl and it's been almost 30 min.... this isn't the first time this happens here. read more

First time eating inside, place is empty so I thought yay, faster service since everyone else is in the drive thru. No greeting or eye contact or acknowledgement that I am there. Oh well it's fast food and its some youth at the register. I give my order, dude takes it and I pay. Um where are my drinks... ok I'll be patient as one person is behind me now. It took 20 mins to get one chicken breast, a biscuit, and 5 small sides. And still no drinks so I ask for my drinks. "I didnt hand you your drinks?" No you didn't and this order is for here. He hands me the wrong size cups and I check my receipt and I ask for the size I paid for. Dude was looking confused AF. I get my drinks and a tray and I go unbag my food cause it was for here. And what do you know, I missing a side and uencils. Like wtf... why is it so hard to get it right. He was serving two whole people, the place was empty... two orders is not hectic. What if this order was to go? Now he's cleaning tables next to us and spraying some heavy smelling cleaners. Yes please clean cause you have down time and this place is filthy but when there's people eating... you have to spray the rag back some where and just use the rag to wipe the neighboring tables. Just a thought. read more

I go here because it's close... I received uncooked chicken from here once. I also saw the drive through cashier flip off a customer when they were complaining about them being closed 10 minutes early. I try to go in the day time. Usually there is an older gentleman who works there that gives great service. It's just the night crew... It doesn't matter how many cars are in the drive through you can not pull chicken out of the fryer early. The only reason I was sure they pulled it early was because it was soaked in oil like it hadn't sat on the rack to drain the oil. Also instead of the white meat I order they threw in 4 extra undercooked thighs instead of my 2 breast pieces. I'll probably end up over here in the future but I will always check my chicken now. I also can't help but telling everyone that lives near about it. It's sad that people can't even follow a beeping timer. I guess the job is just too difficult for some people. read more

This kfc has to be the worst out there. I'm looking around and it's so gross. The workers are really nice but It just seems like there have the wrong people managing this place it's disgusting. There trash and spills everywhere. It literally took 20 minutes for some to take my order cuz it seems short staff. read more

The service is way too slow. Service oriented is far from norm.Ive been and tried other Kfc location .Their service is much faster compare to this one . I think the management should take a look at this matter otherwise they will loose alot of customer. read more

This place was super dirty and you could see all the chicken just sitting in the ovens. It was super greasy and not how I remember KFC being while growing up. read more

Worse KFC I've ever been to slow service slow workers and no compensation terrible terrible.. how does it take 30 minutes to prepare a fast food read more

Bathroom had a roll of toilet paper resting on the hand bar for handicapped, no seat covers, no soap and no towels. If they cannot manage the bathroom, then I doubt they have excellent management of the food preparation. I left and went down the street to the Wienerschnitzel. read more

absolutely horrible service please visit this location if you enjoy having your order shorted and being accused of trying to get free food no young man gas is to high be making unnecessary trips and having to deal with kids (management) that do not appreciate you the customer that provides the opportunity for them to have a job in the first place i am 65 years old and a simple order was wrong who can i email and contact about my experience go to any location but florin road I was told to take and i quote my old a!@ home and he was manager and i could do nothing about it i really miss the young asian lady she was so sweet and respectful to elders this location is the world'sworst in the future ill go to Popeyes. read more

I just had my food delivered to me. My the person who delivered the food left my food outside and didn't bother knocking on the door. He or she also forgot to ask for hot sauce which I asked for in both orders and forgot my straws to my drinks. read more

visited this KFC while out on my trip, it's gross. chicken tasted old, was really oily. biscuit tasted old as well and oily. got my order super quick but i see why. didn't have pink lemonade like most KFC places do. read more

Boooooo..been in the drive thru for over 15 minutes, stuck....second car from window..no employee in sight, except for the one making sodas....we finally get to the window and they say..another 5 minutes for some basic fried chicken, needless to say...Im Out! KFC ..you gotta do better!#thislocationonly read more

Unprofessional, rude, terrible. We order our food and this lady comes in huddling for food... And they give it to her! Totally unprofessional. Root beer freeze awful. And to top it off, the employees were having a water fight behind the counter! Never seen anything so appalling in my life. I only gave this place one star because I have to because if I was given a choice they would have ZERO! Don't ever visit here ever I mean it never! read more

Worst service ever! If I could give 0 stars I would! The employees were so rude! Ignored us when I went up to the counter to ask for ketchup. One of the girls just stared at me like I was speaking another language. Waited over 30mins for food that tasted cold. NEVER COMING HERE AGAIN! Please save your money if you want kfc that bad please save yourself the headache and go to a different location read more

Worst KFC in Sacramento.... it doesn't matter what you order it will take up to 30 mins to receive and you better hope its right. What type of games are this??? Oh and the attitude you get from the rude ass employees is even worse. I'm done with this establishment!!!! Ps I have attempted to call the store several times and these superstars just let it ring and never end answered... read more

Drive thru girl was RUDE! I have never experienced such bad customer service. Her face expression looked like shed rather be anywhere else or if she was being held at gunpoint to work there. The food was fast and good but her service HORRIBLE. She Just shook her hand out for the money with out saying anything. Exactly why idont come to kfca read more

Worst location. Didn't put napkins or forks in the bag. Didn't have sauce in stock and forgot items in our order. Staff acted like it was an inconvenience to get the proper things for a to go order. Ridiculous. read more

This location sucks. They have Messed up every order including one that was just fries lolol. How is this place also an A&W but it ran out of root beer????? read more

Went to order food in the drive thru got 5 different fill up box's when I got home realized got two boxes with everything in it .but the other 3 were just plan famous bowls with no cookies and they charged me full price but I had missing items never going here again read more

I just went here to get some food at 9:30 and when we approach the speaker the worker(girl) told us that they only had hot wings and a&aw stuff left. And the store closes at 10. To me they didn't want to make more chicken and didn't want to serve the customer. So I would not even rate this place 1 star. 0 star for me. This is the first time I ever had a problem with a fast food restaurant. I would definitely not come back to this place!!!! read more

This is the worst KFC ever. We wait 15-25 minutes every time we go, they are always out of something and after waiting all of this time my order is still wrong. I have called the store a few times after getting the wrong order and no one has answered. When pulling up I seen one employee semi working while one was eating chicken and the other was drinking out of a water cup. Is that what we're doing now? This is a place of business, a fast food place and I expect fast and efficient service and this location is definitely lacking. I would like to get what I paid for. In other words don't come here. read more

If I could just leave no stars and these hands I would. Obviously they have some new people in there that are trying to change some rules. My family goes here every day because my father won't eat anything but kfc because he loves the bowls but he gets gravy on the side. Tonight my mom comes home with his food and the gravy is a joke. It wasn't even enough to fill the button of the container. So she calls mind you they always mess up something but always an easy fix. She calls and the joke of a manager says there isn't anything she can do about it so I drove back to show them and at the window they tell me they only give 3 pumps of gray but clearly it was not even that and the " manager " comes to talk to me saying if I want my money back and all I wanted was gravy for my dads food. She continues saying she will have to charge me. How hard is it to fix your fuck ups? I work in food service and when we are wrong we fix it. So again she tells me no and that we can go to a different location and closes the window on me. And also all three of the Asian girl employees including the manager flipped me off. You guys need to fix your management asap because yes it's only kfc but you lost a customer who comes everyday of the week. read more

The service here is rude and the good isn't that great. They were kind of busy about an hour before they closed and I ordered mac and cheese at the window. About 10 min later if waiting in the drive thru I went to pay and a different cashier told me they were out of mac and cheese for the night. In reality, they didn't want to make new mac and cheese because they were closing soon and no one wanted to tell me that when I ordered in the first place. read more

I know this is a fast food chain, but COME ON. I know I can get better service at another location. This location sucks. I went through the drive through to order a 12 piece chicken only bucket with 2 sides. I asked for legs & thighs-- half grilled and half original. What do I get? Mixed pieces with full original chicken. It's funny because the first layer of 6 pieces of original chicken were covered by a separator sheet with another set of 6 pieces of original chicken. Honestly if you were out of grilled chicken, you COULD HAVE let me know and I wouldn't have minded waiting. And if you couldn't make it anymore, I would've liked to cancel my order. But I wasn't told anything, yes BILLY at the window, it was YOUR job to tell me. There weren't other cars and the site looked empty, but you still managed to mess up my order. Thank you so much! By the way your chicken was very old and dry (overcooked and left out for too long-- there's no way it was fresh). DON'T GET ME STARTED ON THE COLE SLAW! OMG this makes me so mad because I really was craving KFC today. My coleslaw was brown. Soggy and brown. Please reevaluate your service people. Money doesn't come easy so when I spend it, I want it to be worth it. I don't care if it's fast food, my expectations are still high... and so should yours be. read more

The food was fine the server however wow I had never received such a poor service. Conchetta hope you read this review you are lucky to have a job with the kind of customer service you provide. Not even a greeting, or a thank you for that matter. I don't think is that hard to take an order to make me repeat it again and not even apologize wow. I know everyone isn't perfect but for that fact a kind "I'm sorry may I have you repeat your order" would of gone a long way. I used to work in customer service and believe me I would of been fired for the way you handled yourself. read more

Hello.. I want to start by saying we had to wait 26 minutes for our food which is an awfully long time for fast food.. Secondly the place was trashed! Empty cups everywhere, no employees even attempted to clean up. Lastly the food was bad.. It was cold, it was distasteful. All together bad business. read more

The service was okay. The food came quick, however when I went grab a drumstick out, it literally fell apart and was already broke, so I told them and they quickly gave me 2 hot & fresh drumsticks to replace the bad one I'd received. It was fairly messy in the dining area and lots of garbage on the floor, no employees were out there to clean it up. This visit was okay this time, it varies depends on who's working though. It would really be great if they had a changing table put in the bathroom, the fact that I had to change my baby in my car instead of the bathroom wasn't okay with me. I can't imagine it costs much to install one of the fold out changing tables in the handicap stall. read more

What I hate most about fast food... they always put the ONE person who has no professional people skills or should EVER be on the mic handle the drive thru or counter. I always get the girl who acts like she's auditioning for Real Wives of ATL or some guy who thinks he's cooler than everyone while forgetting he still works... at a fast food place! So we go through the drive thru and there is no hi, hello, welcome... no we're greeted with a yeah. We look at each other like ok it's going to be one of those days. I tell him I want the boneless favorites box and he told me they don't have it. I told him I called earlier to make sure they were participating and the guy who answered not only told me yes but quoted me the price. The kid bluntly says I didn't call.... yeah I made that up since you know so I can get my chicken hustle on. Then when we asked for a box of boneless half original and half extra crispy he tells us the boneless chicken comes only in original recipe (although online and commercials say different) then gives us nothing but... extra crunchy, WT?? The entire time until we pulled up to the window it felt like we're talking with some kid who forgot he's not with his boys and at an actual business sorry to say THIS is the new voice or face of many franchises. He didn't listen, talked like we were on the streets, tried to come off as a smart a** but fell way short much like maybe his aspirations. Instead of meeting our jester for the day we were instead greeted with a female who was better, but how much better just to pass us our food. Overall, outside of being told we were getting one type of chicken and getting something different the food actually was not bad, way better than the other location off Meadwview. But had to take away one star for incorrect info and giving us different product then had to deduct two for the horrible customer service. They said in a article that young people can't get jobs not because of the economy but because a lot don't want to work hard or have terrible customer service skills... point made. read more

Very friendly and fast. Was immediately greeted by jesus when I walked in. Well that was the good part. Once I got my food I had to leave so that required me to get a bag to go. Unfortunately, I stood at the unattended counter for a few minutes while an employee did see me but resorted to texting on her phone. I guess her conversation was more important. Don't think I'll dine in again here. read more

First time at this location. No answer at the mic/menu. After someone spoke up, I placed my order. 15 min wait in the drive through while being Second car in line. UNDERSTAFFED!!!! read more

I've given this location a couple of tries and it's always disappointing. When there is no line at the drive thru the wait time is still 15-20 minutes for the chicken. I was not ordering any thing extra, just a simple dinner meal on their display. When I order and eat inside... same wait time even if we were the only 2 customers. I don't get it... poor teamwork or lack of staffing?? I avoid this KFC location. read more

Omg I am speechless. I have never had to wait in a drive thru for more than 30 minutes. There was 4 cars ahead of me. WTH this is drive thru for fast food, not a sit down restaurant where you have a waiter take your order and you have to wait for it to be cooked. We all know that the chicken is already cooked and just kept warm. Plus I get to the window and no apology for the wait or greeting. At the window I still waited another 10 minutes. This is horrible. I will never come back to this location and I will make sure to spread the word read more

Horrible Service!!!! Drive thru is a nightmare.... You'll be STUCK for at least 20 min!!! I thought Drive thru was for fast service.... NOT HERE!!! read more

I waited 50 mins in the drive thru for fresh hot food. Stupidass KFC gave me cold food.

Their crispy chicken is spicy...not the normal recipe. The employees are friendly when they are taking your order, but ignore you otherwise. If they forgot something, you have to really try to get their attention to rectify it. read more

Horrible place. Came here 10 minutes before closing last night & the unclassy person talking through the mic informed me that there was only one spicy chicken left & that she can only "make" sides. First of all, all sides are already made. Second of all I know she was just trying to close up. I dont care what you have to do after work, and I dont care that you have to stay after closing to clean. Its your job. You better serve til 10. I went to another kfc off mack road right after with less than five minutes before closing and our order wasnt officially taken til minutes after closing & they gladly took our order or the 12 piece meal and provided us with excellent service. I will be in touch with the manager of this florin location. Im still very upset at this place and this worker that didnt want to do her job. How in the freak does the whole place only have ONE piece of chicken left. Dont lie to me. read more

Slow ass service. I would give zero stars if there was an option! They tell you to pull to the side because their potato wedges aren't ready yet and what do you know? We wait almost 30 mins and no one comes out so my husband goes in asking them where our order is and they give it to us finally. I usually always check my orders if everything is in there and what do you know?! The potato wedges AREN'T in there! So you mean to tell me we waited that long for no wedges?!!! Husband storms back in and the young guy worker says yeah we did give it to you and nope my husband says you did not! So we get the wedges finally after almost an hour. Staff didn't even apologize at all. Slow and lazy workers. Definitely the worst KFC service in Sac. read more