Bad customer service from a few of the staff I experienced. Not all though. I had about three bad experiences with the staff where three gave me attitude. They acted as if they hate there job. If that's the case don't work. Simple. Don't take your anger out on the customer. read more

I have had some great experiences here with the night crew. A young lady by the name of Briawnna (sounds like Brianna) made each time I came in a great one. Great customer service and makes everyone feel like family. She sparks conversation with everyone and I was able to talk to her for a little while and she is so sweet and down-home. My family and I look forward to eating here and talking to her. I recommend going around 7 when she is there. :) read more

Food is good but they have horrible service! There were a lot of customers waiting in line inside the store but the staff didn't bother to take the orders immediately and asked me to wait, I assumed they're prioritizing the orders from drive thru. I've been to a lot of KFC store and I noticed that the maximum employee I've seen working are only 3 that is why they have very very slow service. Plus, I wanted to eat my meal inside the store but I was not comfortable because the store was very messy and dirty! Chairs are not arranged, the table and floor is not cleaned as well as their drinking station. I think this store have to check their sanitation. read more

Worst drive thru customer service ever! I hate to give negative comments on businesses. Because I personally owner of a business myself. So I it really irritated me when people are rude at their job. So here I'm at the KFC drive thru with my siblings and daughter. Trying to order 2 hotdogs and a papa burger. The girl was so rude that she was asking me to repeat my order like 3 times. And was chatting with her co workers at the same time. What kinds of customer service crap is that? And then we asked for some ketchup and the girl was so rude that she didn't asked me how many bag do I need? I will never come back to this KFC again. read more

The food here is the same as you'd find at any KFC/A&W, so your expectations don't have to be any different. The part about this restaurant that I really don't like is the long wait times and the bad customer service. I've never bothered dining inside since I usually only stop here while on my way to somewhere else. The drive-thru service can really need some help. Most of the time it takes a while to get my order. If you come here anywhere near their closing time, good luck. I understand that workers hate when people come close to closing time, but I'm not one of the customers that orders a massive amount of food. I get off work not too long before they close and I may order a single meal off of the numbered menu. That is to say, I get a sandwich, potato wedges, and a drink. Not a complex order. Last time I came here, I simply ordered a Double Down, and I was told to park my truck while waiting 10 minutes because they're in the process of closing. This was still 15 minutes before they closed. I'm not coming in to dine and hold them there while I eat. I simply want a quick order to go. Business hours are posted to show when a business is open, not when employees can't be found on site. read more

On August 10th 2015 2:50 PM, this one employee was very rude. We're are just 5 teenagers trying to eat some chicken and we went through the drive thru. I ordered a family pack, she heard me say that, but she couldn't hear the rest of my order. I literally started to scream into the microphone. Then she asked me to pull up to the window, I started my order again and she STILL couldn't hear me. At that point I really didn't know what to do, she was just being very mean. I had to yell my order one more time and then once she heard me she then input my order and then told me the price. UM?! Can you have some customer derive and ask "is there anything else you would like?" I ordered 20 more hot wings, then she gave me the price again!!! I'm still not done ordering, I had one more ice cream cone to order. There wasn't any cars behind me, so I don't get why she was such in a rush. Then she told me the final price, I thought I heard 32 dollars so I gave her 33 dollars but I heard wrong and it was 38. That was our fault. She then told another girl to help us out because she was probably so frustrated. All of my cousins and I were so confused... like what the heck did WE do wrong. We weren't being mean at all. She must of had a very bad day. She has very bad hearing too.. She had brown curly hair, she doesn't smile, she's a little on the heavy side, and she looked Mexican/whitish.. They barely gave us ketchup and hot sauce too. Very horrible customer service. read more

Don't plan on going back. It was busy and the table we were going to sit at was dirty and I politely asked for a cloth so I could clean the table. The employee at the register said no, they would take care of it and asked the young lady next to her to take care of it. It DID NOT go over well. The dirty looks were surprising! I went back not the restroom got some paper towels, wet them down and came back and washed our table. As we were finishing our food the employee came out with a rag and wiped down tables close to us but did a lousy job. I don't like eating where they don't clean up!! read more

I would always come here because they had Jalapeño peppers and now they don't. They always that extra bite to my meal. All I care to say about the food is this : If they could somehow make all their food look like the pictures, this would be a 5 star restaurant, but that's not the case . read more

This is by far one of the worst kfc in the area. Especially if you come after 8pm. Order some chicken to go and i didn't want the legs or thighs. Wanted the white breast meat and wings too. They were out and i had to wait 45 mins for it. The place closes at 10pm, i order and charged it to my card around 8:30pm. 45 mins later, still waiting. Hope management is reading this. read more

Usually this KFC does well, but tonight I waited for fresh hot wings and was still give a portion of old one's. Most were mushy & stale. Totally disappointed! read more

Tonight was my last straw night! Not only do they rush you giving your order at the drive through, but many times I get home and some something is missing. Tonight was no exception. I did a quick perusal sitting at the window but I felt that wasn't being well received as the person who filled my order was looking at me a tad impatiently. In the past I've taken the Elsa approach and just "let it go". But tonight there were 2 small macs and cheese and the wing left out of a 3 piece meal. I decided for once to go get what had paid for. I went in with a fairly ok mood but did tell the person at the register I was a bit of a sad panda because I had food missing. First the "manager" said she did not see an order in her system that was what I said I ordered. I had not received a receipt I had discovered when I went to look to be sure id been charged for the items, so that concerned me and I had checked my bank account to be sure the correct amount had been deducted. So as I'm trying to repeat the order back to her she continues interrupting me. By this time I'm becoming less than pleasant and she says "you need to just be quiet". Ummmmm excuse me???? Finally one of the workers sitting in a booth hears what I'm trying to list and says "oh I took that order". Once she found the order in the system the next step for this very customer service oriented "manager"? (Sic) She says "well It is my policy for you to go get the order so I can check to see if we really left the items out but I will do you a favor and give you another set of them". Seriously??????? If anyone in my household wants KFC from now on, they will have to go themselves. I will never step foot in or put tread on their drive thru again! Their corporate office will be receiving a communication as well! Truly sad panda here! read more

I went here last night to get me some chicken. I love coming to kfc cuz they have those chicken littlest which are the bomb. I ordered my food and went up to the drive thru window to pay. This young lady looked at me and said "u got the full up right?" I said "no, I got the chicken littles." She apologized. I guess there was something on the screen that she didn't understand. She went to ask the manger, Jennifer, and the manager without hesitation pushed the young lady out of the way and said "omg seriously you do this and this". I thought it was the most rude this anyone could do. I was horrified and pissed for the girl. Then the manager told the girl to do something else, she was no use. At this point I had paid for my meal, if I hadn't I would have left. The manger, Jennifer, handed me my food and asked if I wanted honey n butter with it, I got biscuits too, with the bag still in her hand she snatched the bag back and put some butter n honey in the bag. She didn't say anything as I proceeded to leave. Worst experience ever. I felt so bad for that young lady. read more

I went to this location and I didn't know that you have to tell them in the screen that you have the coupons when you order. So i drove up to the window and show the coupon and they told me they wouldn't take it coz I didn't tell them before I ordered. So i ask for the manager and give me attitude and i told her that you should put a sign or state it in the coupons to make sure to let them know that you have coupons before you order. She could just explain it to me in a professional way then i would probably go back to this location. It seems like their management and employees hated customers with coupons. Maybe KFC should stop sending coupons so that their employees won't get annoyed with the customers. Seriously the manager is so rude. Customer service should start with the upper management so that crew members will do the same. I'm just saying. read more