I ate there chicken tender meal last night and got " food poisoning" I been up all night spilling my guts out. Never again will go there, place is a dump. Everyone working there don't give a dam about the people just talking and laughing. KFC CORPORATION IF YOU READ THIS PLEASE FIX THIS PLACE... read more

If you want fresh food, don't bother coming to this location after 9pm for anything other than mashed potatoes (not that they will be fresh either, but at least you won't know the difference). I get that they don't want to waste food by having leftovers after close, but should I have to endure dried out nasty chicken or biscuits just because it's close to closing time? If they want to sell this garbage the last hour they are open, maybe cut prices in half (although to be honest that it still wouldn't be worth it!). read more

Super hungry and I have a big family I didn't have time to check my order but when I got home I realized I was missing an order of mashed potatoes and my chicken was over cooked I like to think I give most establishments a second chance and this is how I lived it. I'm not done eating fried chicken but I will never come back to this facility because of its multiple missed orders bad hospitality and they just weren't eager to fix the problem. read more

I'm going to get straight to the point, this is the worst Kentucky fried chicken I have ever had the displeasure of eating at. The chicken is always luke warm and dry, their biscuits are hit and miss and the rest of their sides suck compared to other Kentucky fried chickens. Every employee at this place is so clueless they would forget to breathe if it weren't involuntary. If stupidity was painful all of them would be in intensive care at mission hospital. They are beyond lazy and logistically run their restaurant like a pack of morons. Here is some advice, don't cook so much chicken at one time that it has to sit around for 2 to 3 hours before someone buys it. Try to establish some consistency when you're mixing your biscuits. Fire everyone at your restaurant and try to hire people with more than a sixth grade education. I will never eat at this pathetic excuse of a restaurant ever again read more

Every one was friendly and we had a conversation about the food. I ordered the @5 fill up with chicken. The meal came with 3 chicken strips, mash potatoes, cookie and a biscuit with drink. I am a huge fan of Pepsi over Coke so I was excited they have Pepsi. The chicken was the oly edible thing on the plate. I asked for Honey Mustard as a dipping sauce and was promptly brought barbeque sauce....?????.... anyway the biscuit was stale, the potatoes and gravy was (plastic) solid and gelatinous. And cold. And the cookie, well, it was just bad. So yes they are super friendly, and easy to talk with, but the food was awful. I wont go back to this store. Sorry guys..... read more

I am giving this place a 1 mainly because I can't leave a zero! The chicken was not cooked so we had to throw it out. The mashed potato bowls had so much gravy in them, you couldn't even see the potatoes and had to use a spoon. The potatoes were so thin and watery they had no substance. The skin on the chicken was soggy and extremely greasy. The place was dirty. I called to speak to manager saying my husband would be in tomorrow to get his money back and she acted like she didn't even care. Didn't say she was sorry or anything. I will never go back there and probably never have KFC again. The uncooked chicken has already made me sick. Gross. Instead will buy it from a grocery store. read more

the order taker did not listen to my order details AT ALL. Got home, no silverware, no napkins, no coleslaw. She was totally ZONED OUT!

First, it's a very small kfc... Maybe 20 seats inside and a few tables outside in this very large shopping mall area. You don't know which way to enter behind this plexiglass wall they have between the tables and the front counter. The menu is on the wall by the tables and you're ordering at a counter with no menu. Strange. The guy taking the orders was fast and courteous and the food came fairly quickly. The three piece tenders with mashed potatoes and gravy, biscuit, and chocolate chip cookie and soda was a good deal at $5.00... But the instant potatoes were so so, the biscuit was dry. I had to ask for two dipping sauces, and the biscuit didn't come with butter or honey. The cookie was okay, not great, but not bad either. The tables and chairs were fairly dirty, and the one and only restroom was out of service! This was the only visible fast food place on this busy street. We spotted a McDonald's just down the street, but kind of hidden... Just saying... read more

KFC - Menu - Fast Food Near Me - San Juan Capistrano, California

I'm giving 1 Star cause the service was so friendly, but the chicken was dried up as if sitting for hours. The bathroom is filthy dirty, soap dispenser is full but doesn't dispense, no paper towels, ugh. read more

Do not get anything from KFC San Juan. My husband and I both got good poisoning from the extra crispy chicken. Even our dobermans got food poisoning because they had to have a couple of tastes. When I called the manager she didn't seem to care at all. Just said if I had my receipt she would pay me back. Twenty six dollars for all of us to be so sick. Throw your money in the street first but better than that give that money to a charity. At least you will get something good for it! I would really give it a minus number but you can't. read more

So bad. Dirty. Staff didn't address me for easily 5". No one else there. I saw 4 staff. One girl talking with guy in main area. Ridiculous. We not be returning. I would want owner to know. Maybe they do. Disgusting. read more

KFC is a good take home dinner for Friday night----pick it up on my way home from golf about once a month for my bride and I. (Married 53 yrs). I shudder every time I go into this place. Wish there was another KFC besides this one on my way home. Even a bit out of the way would work! read more

Worst chicken I have ever eaten .....super greasy and tasteless avoid this location.

This is a tiny KFC and the 5 stars isn't for the food. It is for the colonel's chicken run game. It is a little pinball machine so much fun. I won 10 bounce balls from it! read more

Very friendly and efficient, but this food is AWFUL.... Over priced Midget chicken with absolutely NO meat on the bones. Will never purchase again.... read more

Best chicken you could ever get. If KFC was smart they bring the kernel sanders here because he is the king of the spices. Yum this chicken fun is in my belly. The slaw is the best ever nive and fresh. read more

Me and my friends were looking for something open at night we came across KFC San juan capristrano my first impression was it was a really clean store the cashier was really friendly n she knew the menu really well she made my section very easy to make. As soon as I paided my meal was ready to go, it was warm an fresh, we'll definitely go back to this place read more

This kfc is my favorite the people that work their are awesome so nice and polite the chicken was soo good and fresh it was lovely that you kfc read more

Don't even ask me why I went to KFC. There was a commercial that actually tempted me into going to this crap hole. First I will say the employees are an absolute joke the place is filthy and disgusting even though it's small and you can literally see them standing in the kitchen texting with their cell phones. Do you know how many germs cell phones Carry? It is absolutely disgusting! Worst part is for the prices they charge the food is Cold nasty and inedible. The employees took a very long time to make our order so when I decided to stand at the counter and watch it took them so long they had to pull the old cold chicken strips out of the drawer and put them on a nasty old cold stale bun. They slathered it with mayonnaise and the supposed new sauce that is so good the honey mustard barbecue. What a joke I guarantee this place goes out of business in the next year. Do not waste your time or money ever going to KFC in general. Beyond Nasty! read more

Went to KFC in San Juan Capistrano 7/28/17. Tried to order the $20.00 fill up. The full page ad shows mixed chicken pieces, and it does not say thighs and drumsticks only. Yet the employee told us the $20.00 fill up was thighs and drumsticks only. We told the employee that all the previous times we got mixed pieces. She said that all those employees had made a mistake. She said that Manager Brenda told them that the $20.00 Fill Up was thighs and drumsticks only. We left with no purchase.. We called all the local KFC stores and the fill up is mixed chicken pieces. Spoke to manager Brenda at San Juan KFC. 7/29/17. She said they are a Franchise and serve the thighs and legs only at this store in their $20.00 fill up. She said they will honor mixed if you asked. We asked and the employee refused and said she could not give mixed pieces based on manager's instructions. Their employees give senior discounts to Hispanic guests, but not to other guest even when asked. We observed this on several trips. Most Discriminatory Practice! When you call, they say they have the $20.00 Fill up. It appears they wish to benefit from the KFC ad but to selectively not honor the ad. We will take our business elsewhere. We tried to support our local business, but this business does not support all of their community members. Sending copy of review to KFC Corporate Pat and Darnelle, Dana Point, CA read more

I use to enjoy KFC often but have been turned off the last couple of times I went. I just got a pot pie from this location on 6/13/14. After a few bites I notice a "tangy" taste, kind of like if someone squeezed a lemon in the gravy. I thought maybe it was just me but after a few more bites I bit into something hard but crumbly and spit it out, then I found a leg bone with what looked like partially cooked chicken attached to it. Needless to say, that killed my appetite! I think my craving for KFC has finally been destroyed! I forgot to mention, I called this morning to speak to a manager but an employee who could barely speak English told me "No, manager not here" I think that's maybe their problem...no supervision! read more

I'm a KFC fan. Usually my number one go to chicken place. I will never be going back to this one. The not having a drive thru isn't a big deal but having to wait in a small crowded restaurant because service is slow sucks. One person behind the counter and one register open. My food was OK but my wife's was cold and rubbery. I don't recommend going here unless you just want coleslaw. The coleslaw is on point. read more

I am a popey chicken fan, but KFC is decent. I enjoy their chicken. This review is about chicken little sandwich and how it taste. The chicken little sandwich consist of buns mayo pickles and good ole crispy chicken. It's a pathetic attempt at matching Mcdonald's Mcrib. I hope KFC brings back sandwiches with BBQ sauce and stop trying to copy stuff that is gross read more

Stopped in here one night after a long day at work mostly for 2 reasons: 1.) I love KFC and had not had it for months. 2.) Had a coupon. I got here about 8:45pm. Apparently store closes at 9pm. (This is not clear on the door). There is no Drive-thru so I parked and went inside. VERY small. Waited behind 2 other customers. While the 2nd was being helped, I noticed the person at the counter asking him all kinds of questions about food substitutions. Would he take this instead of that? We only have 3 of these, can I give you some of these instead? I was thinking, this is weird. After waiting until almost 9pm to make it to the counter, she promptly tells me they are out of food (??????) and the store is closed. BTW - No adult in sight. Unbelievable. The people behind me are really pissed (more than I am). They should have offered us some coupons or SOMETHING for waiting and getting NOTHING. Never be back. read more

we only ate here because El Champion was too crowded and we didn't want to wait. the KFC is small and crowded, the tables were dirty, and bathroom not clean and no soap in the dispenser, the chicken sandwich was okay, and the wedge fries a little dry, even though i ordered mashed potatoes...... read more

Very disappointed in the service that I received today at this KFC. As a business owner, I understand good employees are hard to find. However, the customer service that I received was unacceptable! We came in to get lunch and we have been here several times before since we are from the area. The girl that was running the register was very rude. She was not pleasant in any way! And we ordered three orders of chicken strips and and to ask several times to get dipping sauce. Then, she made me pay for the dipping sauce! I know the economy is in bad shape, but this was ridiculous. I have written several positive reviews and have taken the time to write personal emails to owners. This is my first "negative" review that I have ever written!! The rudeness of this girl really tainted our day. read more

Not what KFC was in the old days. Much has changed. This is for the one in San Juan Capistrano, not that there is a whole lot of difference among the franchise many locations. Pepsi Cola owns this franchise? Also Pizza Hut? Either way, this is an expensive place that barely leaves the consumer satisfied. More and more grease in their formula chicken. I use to be in love the Original style, but after this, my last visit, I have put those expectations to rest. A 16 piece meal, where they did forget to put one of the 4 breasts supposed to come in it, 4 large orders (large is really medium in most other places), 8 biscuits with plenty of very cheap butter and honey, and a lemon cake (another laboratory formula that taste very bland), cost $46. One by one I have been cutting out the so called fast food places. They use to be the pride and joy of many people, but that was long ago. Now, is really wasting perfectly good money for a lesser product. I would caution anyone, and challenge KFC to a quality test, but it will never happen. For the same kind of money many people can eat a lot better, but you have to admire the loyalty these KFC's have. Always people crowding the counter, so it is a money making formula. The after effects commence on the late hours of the night, discomfort in the form of acid indigestion rearing its ugly head when least expected. Fast food places are merciless when it comes to disturbing the system. Of course, not all fast foods are created equal, but KFC did it for me. Bye bye Colonel Sanders, that friendly picture that comes in each bucket, making the attempt to humanize a hungry corporation that must remain in the black. Go to In and Out instead, better value, before and after. 2 Stars. read more