You will be told that insurance will cover everything. Then a separate bill will come from a lab with no heads up. Then this place will deny any knowledge and tell you that you are on your own. Whoever helped you earlier when you visited doesn't remember anything. read more

Rushed through the visit. Encouraged I do multiple procedures immediately (upon getting a second opinion from Dr. Vossough (highly recomend), I was told that two of these were totally unnecessary and purely aesthetic and one could be solved by and off the shelf product for like 1/5 the price) while trying his hardest to come up with any and every alarming reason why it was risky to not do the procedure. Super opaque on pricing. And gouged me for the visit. Very unpleasant. read more

I would give 0 stars If Yelp allowed it; unfortunately I have to generously give 1 star. Dr. Khuu himself is great, it's the staff that seems to be lacking in common sense, listening skills, and empathy. We went to Dr' Khuu twice to date, for an annual routine check-up. Last year, we got charged a $30 co-pay, this time around however - we got charged $150. It was not explained to us initially why we got charged $120 more this time around, despite the fact that the procedures done from last year and this year, were IDENTICAL. Insurance coverage has not changed either, so I knew there was something slightly shady going on. I called the office immediately and attempted to explain to Dr. Khuu's Billing person, Jamie, that both procedures from 2013 and 2014 are exactly the same, insurance coverage is the same, and that perhaps they should check with the insurance first PRIOR to charging us the $120 out-of-pocket deductible immediately. She explained the entire process, which she probably thought was foreign to me not knowing that I used to work in my family's medical billing business, and had more than sufficient understanding on medical billing processes. She INSISTED that it was the insurance's fault for not providing more specific guidelines; HOWEVER, WHAT SHE BADLY NEEDS TO BE TRAINED ON, IS THAT IT IS THE PROVIDER'S RESPONSIBILITY TO CALL THE INSURANCE COMPANY AND RECONFIRM COVERAGE FIRST, so they don't end up submitting an incorrect claim and over-charging the patient. Her comment, "We will submit the claim in two days, and if the insurance thinks it's wrong, then you'll get your refund in a few weeks." I mean, REALLY?! Why not be proactive and check the insurance yourself and make sure that you're doing your job right? Just immensely lazy, irresponsible, inefficient, and lacking a more proactive thought process. Upon speaking with the insurance company ourselves, we were validated and Jamie was indeed WRONG and credited us the $120 that we got over-charged. If she claims that the insurance does not provide more accurate guidelines, this would've been more reason for her to have due diligence to make the phone call and double-check, prior to over-charging and ripping off patients. WE'RE NEVER COMING BACK TO THIS OFFICE. DR. KHUU IS GREAT, BUT HE NEEDS TO HIRE COMPETENT STAFF TO REPRESENT HIS PRACTICE. read more

Me and my husband both went to Dr.Khuu because we needed a new skin doctor in the area. We have a great insurance and Dr.Khuu made sure to take an advantage of it. My husband had an allergic reaction, doc Khuu took the scalpel out, took a sample and charged our insurance thousands of dollars for...SURGERY! We of course had to still pay like 500 dol out of pocket which was like 10%. It was an allergy hives! We gave him the benefit of a doubt, but it happened multiple times and we had enough when I called and asked for the refill of my mounth cold sore medication and they told me that I have to come and be seen by a doctor! There was nothing to be seen! Cold sore that he knows I suffer from and I needed medication refil for! I needed it right away, it was painful and embarrasing. They do not care... Sometimes Khuu can be pleasant if in a good mood but hopefully you have money to spend. Found really nice helpful doctors in Campbell. Don't have to pay anything but 20dol co-pay... P.s. Stay away if you can!!!!! Insurance scam artist read more

This dermatologist continues to haunt me since 2015. He sent my bill directly to a collections agency as soon as it was due. I paid off the amount, but still get notices in the mail asking me for the amount and really hurting my credit. Stay far away, they will nickel and dime you like crazy. read more

Beware: Bite and switch payment tactics I found Dr. Khuu listed as in-network on ZocDoc and provided my insurance information to the front desk before appointment. When I checked in to see Dr. Khuu his front desk asked me to wait while they're calling my insurance to verify my eligibility for benefits. After 30 min. I was told that my member id was invalid and therefore I had to pay an out-of-network price before treatment. In the presence of the front desk staff I logged into my insurance website to proof that my member id was valid and active. I showed the front desk an option to log into my insurance website as "service provider" to verify my coverage online. I offered to get coverage confirmation in writing and return later for treatment. The front desk still insisted on payment of an out-of-network price before treatment and refused to accept my co-payment AFTER their bill was processed by my insurance. I left without seeing dr. Khuu under the impression that the front desk only pretended to "verify my eligibility" while in reality trying to manipulate me into paying up front a higher than contractual in-network price. I have a major insurance accepted for example by the Stanford University Clinic and most medical providers in Silicon Valley. IMO the verification of coverage should be done BEFORE appointment and not started AFTER patient arrived for consultation. read more

Service was kurt at best and outrageously expensive! $400+ for a quick checkup that lasted 15 minutes makes for, what a $1,600/hr rate? No way the doctor deserves that. This is ridiculous. read more

Do not go here. Seriously. I went for a regular mole check. They found something that looked odd and took a sample, which turned into having to take some off. Then turned into having to take more out. Then, when I went into get the stitches out - they informed me that had to take even more out (there was no communication regarding this prior to the appointment and I felt really kept out of the loop). The nurse stayed in the room while I changed and when I asked her if she was going to stay she responded "well I'm comfortable with it". Really? Not about your comfort. I did not find Dr. Khuu to be rude as others mentioned, but I wish there had been more communication regarding my treatment. BUT, what is driving me the most crazy at the moment is the billing. I'm due a refund and have been trying to get my money back for over 5 months. The billing staff is really hard to get in contact with and all I hear is "I'll look into this and get back to you on Monday" -- many many Mondays have come and gone with nothing. I will not ever go back here again and would not recommend this place to anyone. read more

sadly have to agree with the other reviews here. this is a business not a doctor.... office is shiny and new, and now i get why. he charged me an insane amount of money for a 2 minute appt in which he referred me elsewhere.... he also tried to convince me of laser hair removal more than 3 times.. I won't be returning, and wouldn't recommend. read more

If I could give him 0 stars I would. I'm not at all a harsh critic. If you see my profile you will see all the reviews I have given have been 5 stars across the board. If I can save you money and time I would strongly suggest you do not go here. Sincerely. Everyone should beware of how this man conducts business and how horribly he treats his patients. I purchased laser hair removal for $600 through LivingSocial. The sessions did not work. I left with the same amount of facial hair as when I started. I was understandably upset but wasn't worried because I figured; obviously a mistake was made but they will correct it. Or so I thought. I did not at all expect to get the reaction I did from him. Instead of admitting a mistake had been made and doing the right thing and redoing the sessions on the "correct" settings Dr. Khuu would not allow my sessions to be redone. Stating that the lady who did my session is "highly trained" and did what she is "supposed" to do and that since I "only" paid $600 when his regular price is $1,008 he won't be able to "justify" it (important to note here that each of my sessions only took 5 minutes to complete). This obviously was very upsetting and I called and emailed trying to speak to Dr. Khuu directly convinced that he is a rational understanding person and perhaps he just didn't hear the whole story. Well to my surprise he refused to speak to me directly, instead having his assistant email me stating he has nothing more to say to me. Pretty much a BIG "F-OFF"! What he has done is extremely rude, dishonest, and unfair. I say dishonest because I learned later that the "highly trained" lady who did my sessions was not experienced at all but was actually new. The audacity of this "doctor" is unbelievable. Word gets around very quickly and if he did this to me I know he will do it to others too and based on most of the reviews here on Yelp (majority giving him 1 star) it looks like he actually has! Someone who treats his patients like this doesn't deserve to stay in business. Read the totality of his reviews and judge for yourself. Consider yourself warned! read more

Terrible people, down to the last employee. When I booked my visit I gave them my insurance Group ID and policy number, no problem there, they even gave me a reminder call when it was time to come in. When I got there, they pulled the old bait and switch, now my insurance wasn't good with them all of a sudden, but I could pay $300 "out of pocket" Dr. Khuu was very rude to me and turned his back on me. These people are completely unethical, avoid them at all costs. read more

The messages I left for his officer manager...no one calls back, how you call that ? I hated lied and people like these types, who only works on $ and all about $, nothing is about the patients. Do not get fooled by the nice office, nice talk and cheap fees, they are not cheap at all. read more

Took an appointment 1 year ago for some weird spots I had all over my back and chest. Doctor Khuu ignored my worries and told me I had nothing and charged me 250$. I had to go to another dermathologist to know I had Tinea Versicolor.... Very angry that people charge you crazy amount of money to provide you zero service... He also tried to sell me a 100$ facecream for acnea... read more

I came to see Dr. Khuu for my bug bits that got infected. He prescribed some medicines. Unfortunately, there was some allergic reaction to the medicine(s). I had to go back there two times to see him. Dr. Khuu didn't listen and he didn't pay attention at all. There was only two medicines and he assumed one medicine caused the issue and asked me to keep using the other ones plus the creams. It turned out that the other medicine caused the allergic skin reaction. When asked why he thought the other medicine caused the allergic skin reaction, he didn't have any answer at all. I am very disappointed about how Dr. Khuu analyzed and his treatment. Will find a different dermatologist. read more

Dr. Khu is completely adorable and his office is beautiful and the availability for appointments are great, however, I would not go to him again because something is very fish about the way he PUSHES his products on you. And I mean 'his' products because he makes them in some laboratory somewhere and everything is insanely $$$$. Just read the other reviews. read more

If I can get no star, I would but there's no option to not select a star. This is the worst dermatology I've been to and it gives me nightmares. First the lady doesn't tell me the estimation of the amount, the bill turns out to be huge. Then they force me to have facials, in facials they cut my skins so many little holes, it hurts like crazy and they use some kind of electric shot to shot my face!! After each facial my face is full of bumps and bleeding on the small holes. Very very violent facial!!! And each visit costs me hundreds of dollars. Even the short 10 minute talking to doctor. And the facial is about $250 up. The product they tell me to buy are hundreds also. Every thing is such a rip-off! After a couple months, it still doesn't work for me any bit, I will never ever use this type of violent treatment for my face ever again!!!! I will NEVER EVER go back to this dermatology. read more

Dr. services were ok My complaint is regarding billing. I am a Anthem member. Dr. Khuu is in the Anthem network. 6 months after my office visit I started receiving bills for $400.00 from Dr. Khuu. Anthem says Dr Khuu has been paid and "he may not bill me" yet 6 months later I am receiving bills from him. read more

I went there through a groupon offer, but I found both DR and Staff are not good. It is nice location, but the staff there is not helpful. Doctor doesn't care about your condition, just want to sell his skin care products. read more

STAY AWAY!!! Horrible Clinic, Staff and DOCTOR!!! Would not recommend to anyone!! First time seeing Dr. Khuu. Don't even want to mention about their messed up schedule and the long wait. We arrived there half hour before our appointment and he didn't see us until 20 minutes passed our appointment time. After he finished with his previous patients in the next room, he came in to our room without knocking and introducing himself. Then he barely used 1 minute (literally!!) to explain what he thought it was after a 30 second examination. Then he started taking an injection out from his drawer and preparing for injection without even trying to explain what is inside the injection and whether it is necessary to apply!? We tried to ask for an explanation on the cause of the inflammation and what is inside the injection. But he just kept repeating "you know, it (the inflammation) is like a ballon, and I need to inject this inside it, so it could be flattened out and maybe normal again." WTH does that even mean!!! How do you inject something into a ballon to flatten a ballon!!?? That doesn't make any sense at all, it is a very bad analogy!! So we tried to ask him in other ways using different questions and see if he could better explain what is happening biologically/chemically under the hood. But he was like a broken "cassette player" and just kept repeating the stupid non-sense ballon analogy... Long story short, we walked out of the clinic without knowing what he injected and he charged us an additional $1xx for the injection without letting us know that there will be an additional charge, after we have already paid our co-pay when we checked in for the appointment!! VERY BAD and UNPROFESSIONAL and UNETHICAL!!! read more

WORST CLINIC EVER!!!! Please never go there for laser hair removal or for any other service!! First of all, they overcharge and then when the service (laser hair removal) was done unsuccessfully, they refuse to give you a refund OR to redo your service! This is the service industry, aren't the customers supposed to be number one? Definitely not here!!! Please don't come to this clinic!! read more

If I was rating his spiffy outfit - 5 stars. Unfortunately as an MD I cannot recommend. He biopsied my 8 year old son's mole - he seemed extremely concerned. When I called with a question regarding the results I was told I needed to make an appt before he would discuss because he has a very strict policy about charging for this. I was told to take the results to our PCP for interpretation. WHAT?!!! The dermatologist who cuts out the mole can't spend 10 minutes on the phone explaining the results. WHAT. A. RACKET. Mind you, we have PPO and he made a lot of money on our one and only visit. I had excellent encounters with his staff (RN and front office person), though he treated his assistant horribly during our visit. I feel sorry for the people working for this guy. If you want an excellent dermatologist, I highly recommend Sandra Yeh, http://www.yelp.com/biz/sandra-yeh-md-san-jose. read more

Though the Nurse that did the procedure was very pleasant and professional, the laser hair removal didn't work well. I had it done on 2 body parts both of which, after 6 sessions each, still have ample hair on them. Maybe it reduces it 50%, which for the price, even with groupon, it completely unsatisfactory. I should be ideal for the procedure, my hair is dark and my skin is light. read more

So far I am feeling uncomfortable with this office. It takes my time and $$$ and finally my skin does not become better. The assistant asked my any medical history for my third time visit, it means that she never has a look at my file in the computer while she keeps clicking the mouse. Her eyes look at the desktop while she asks my " any medical history". Just ask to kill the time, does not make sense. The doctor just asked me to fill in the insurance form and look at my skin in 5'. I visit 3 times and every time he says a different thing, then he goes in 5'. ..... read more

If you go in for a consultation or having a beauty treatment or even having your ears pierced which is not really a medical procedure, you are asked to pay your deductible and your insurance is charged. Be ware of this establishments billing and pricing! read more

Poor service - prescription details not sent to pharmacy even after 2 weeks. Calls just go to nurse voicemail and no response after that.

Dr.Khuu's treatment did helped my skin lot. I wished If I could give negative stars to front desk receptionist. This is the second time I am having a problem with my appointment. First the administration confirms my appointment and after physically going their the receptionist says that my insurance is not coming up in the system . Before confirming they had 3 days to check and they could inform me prior my visit. Very frustrating. read more

I was completely dissatisfied with my treatment here. I never once saw or spoke with Dr. Khuu, only his assistant who was both quick with me (5 Min. treatment) and rude. They were very unprofessional. I met a second time, as surely this would be a better experience; however it wasn't. I had very little results from the money I spent here. I would never recommend going here for any laser treatment whatsoever unless you wish to through you money out the window. read more

My review is for the North Valley location. DO NOT COME HERE UNLESS YOU WANT TO GET SCAMMED. If you read the Mountain View reviews, it's pretty much the same except the fact that at this office, Khuu is never there. I have a horrible skin condition (Psoriasis) and I found this doctor through ZocDoc. Oh boy, was that a mistake. I came here over several months and my condition just got worse. They told me to come in multiples times a week for a light treatment and prescribed me 3 different creams that didn't do anything. I work and have a busy schedule but they refused to compromise with me and told me I still had to come in multiple times a week. Out of all the months, I only saw Khuu once and for less than 5 minutes (I timed it.) He just came in, looked at me for a bit, and prescribed me a bunch of ointments. Then he left. I understand doctors don't have much time, but 5 minutes... really? The guy at the front who charges you is total scam. He tried to charge me for an office visit and a light treatment SEPARATELY even though it was on the same day, at the same time. And when I told him I couldn't afford to spew out $100 cash in one day, he said that it was too bad. So without an office visit, I couldn't get prescribed a refill (they don't give refills with the prescriptions. An office visit for one is just another way to get more $$$). I almost cried and was on the phone with my insurance provider for an hour (because the guy told ME to call) but they gave no sympathy. They just tried to guilt trip me, saying I had no way out and this was the only way I could get better. They charged me on days I didn't even go in for light treatment and even for days they said my insurance was still acceptable. Then it turns out, their office is "out of system" for my insurance and that they couldn't accept it? Wow. Thanks for telling me after months of treatment. My bill was over $800. Absurd. I found another doctor and he's much better. I told him about my experience with Khuu and he understood my need to get better but still provide an affordable experience. Within one visit, he prescribed me 2 medications and my psoriasis disappeared within a few weeks. Choose a place not based on the money spent on remodeling but with quality and kindness. read more

The place is overpriced and terrible. Total waste of time and money!

Do not go to this place !!! These people are running a billing scam. They want to get only money out of you and insurance. If you have a deductible, do not go to this place. You will end up paying hundreds of dollars out of your pocket for just visiting the doctor. Doctor : I went in for an allergy and my acne. He was refused to treat for my acne. He insisted , I come back for it separately :( Also he seems to be in a hurry to leave and rushed me through the consultation. Billing department: Even after paying the deductible, they charged my insurance. I got $600 bill for my consultation. I talked to 3 different people in billing department and got different explanations for the billing done. I have been to many doctors, but never seen this kind of billing practice and discrepancies. read more

I am writing this update review since I receive an email from Dr. Khuu and offered me his sincere attention to my review on Yelp and I appreciate he is taking time to read the reviews and will provide a better place to his client. read more

Called ahead of time to let them know I was a new patient and had them verify they take my insurance. Also called my insurance company to verify as well. I show up fill out everything only for them to tell me they need to verify they take my insurance. I explained to the front desk, I did the above already. They said they still need to verify, hmmm ok. I asked why we needed to again after I had already with them. All the front desk would say is that, I would need to reschedule since they needed to call to verify but it's the weekend and they are closed. Such a waste of time, especially when I circled back with my insurance online and they let me know they do accept it! Ugh not coming back and am going elsewhere. read more

He was in rush all my session. I waited about 1 hr and 30 minutes and he was in the room for only 10 minutes - the product he gave me did not work plus very expensive. Luckly i have the insurance!! read more

Booked through Atena. Arrived 15 minutes before my appointment, but was left waiting for 1hour minutes after I had completed all of the forms. I was told to pay $50 as co-pay , and I asked them if this is all I need to pay today , they said yes. Then they sent me $487 bill for some biopsy he did , which I asked initially and was told is covered in co-pay. I did called them and they agreed to not charge me The doctor told me that everything would be covered by my insurance, but then I received an additional bill for $200 from a lab in San Francisco. I called them again and was asked will not be charged. But now I saw they reported that 200 to my credit score ,and my score just dropped by 80 points Also he wrote an $130 ointment as prescription, which he asked me use for 1 week and see if it work ????? This company is not trustworthy, and uses tactics that are unethical. Avoid them. Really bad people read more

Terrible. Rude staff. Received random bills months after appointment for tests I didn't know he did and tests I never received results from. Cherry on top... He sent tests to an out of network lab without asking or telling me. Do your homework, don't waste your time or money here. Doctors like this should not be allowed to work. They only want your $$ and have no class or care about your well being. read more

BEWARE!! This office is terrible! They are very unorganized and keep poor records. Dr. Khuu pushes products that he makes the most profit from, via his sales reps, not what is best for the clients. I spent nearly $800 on 'in office products' at an out-of-pocket expense that didn't work for me. After 4 months, Dr Khuu finally wrote me a script for a product that cost me $10 and worked within 48 hours. You can imagine how disappointed I am that I was sold 7 different products that i didn't need. I would not recommend this young and inexperienced Dr. He is more of a salesman that a physician! Shame on you Dr. Khuu! Clients Beware! read more

I have been seeing Dr Khuu for nearly 2 years. He is a good dermatologist, with good experience. I have read some of the reviews here, and I think most patients have a misconception of what makes a good doctor. Doctors see lots of patients everyday. Doctors are not magicians, and they can't remember every single patient. I believe in being an active patient i.e. the patient should monitor your own progress, and always feedback to the doctor what has been done previously, what you have observed during treatment, what you think is troubling you this time. If you sit there like a starfish, don't expect miracles. You have to participate in your own health and well-being. In doing so, the doctor can then better assess the next course of action to resolve your issue based on his/her experience. That being said, I have always had cystic acne issue, and I once had severe breakout of a weird kind of skin rash on the insides of my elbows. With patience, and a few sessions later, we were able to rule out different kind of infections, and narrowed down on the cause of my skin problems. Once the cause was nailed down, the rashes recovered very quickly. I do not find any fault if the nurses or PA do not do small talk. I'm here for my skin treatment, and I want to be professionally treated as soon as I can, and get on to my other work. We do not go to the doctor's office to do small talk. Go to the Starbucks across the street if you wanna do that. read more

First of all, this is my very fist Yelp review. I am not one to ever do reviews but this experience was so awful and handled so poorly with no customer service. I had purchased a facial Peel on Livingsocial and called Khuu Dermatolgy and told them it had expired. Asked if they would honor it. The reception said that she needed to check with management and called me back later that day. I would of totally understood if not. She said no problem and booked me a time. Showed up for the appt. and the doctor came out himself and would not honor it . I had explained to him who I spoke too and he said that she had only worked a few days and that she did not matter. Who does that... and then he spent 20 minutes of his own time calling Livingsocial to find out the policy. I had told him that Livingsocial had said it still holds the value and the actual value purchased does not expire. You should be able to use it for product or anything else. Kind of odd that the actual doctor would not honor his management and then took his own time at the front to stay on hold. Never had this kind of customer service before. I had already done the leg work and called his office, they honored it and then I even called Livingsocial to find out the policy. Needless to say, you could not pay me to have him do any kind of treatment on my face. I had to question his professionalism to not back his own employee and to take the time like that. I just hope that his employees realize that they are not valued and to RUN. Not the place to work or have any treatments. read more

Dr. Khuu knows what he's prescribing, so never question his methods. He is strict because he wants you to follow his instructions. After being with him for a year, my skin has gotten dramatically better. read more

Watch out!!! Don't make mistake coming this office!!! Wrong Choice. Horrible service and plus overly high price charged. I was there with so called medical assistance for about 10 mins and Dr. Kunn came in for briefly 10 mins (it looks like more a training to his assistance than diagnosis me). Guess what, that was $400 charged to me. I called the office and try to have feedback but they really don't care just saying that "you don't come back and others will". Feel really sorry for such a clinic don't care much about how a patient response just want to suck money. read more